My family and I used to go to the Chrysler dealership on Sahara and Decatur, but we recently found…read morethe Jim March Chrysler Jeep location in Centennial Hills, which is a lot closer to our residence. When we called the service department, we had informed them that we needed to take our Chrysler Pacifica Pinnacle in for service. There was a Yellow light on the Van which was similar to the automatic shutoff and power on for the engine. The service team was able to setup a appointment time for a few days later. When we brought the van in on a Tuesday morning, the team provided diagnostics within the hour. Luckily, on site there is plenty of seating area, a coffee station, and even play activities for kids as well! This Jim March Chrysler Jeep location does offer new and used Chrysler and Jeep vehicles, along with a selection of other makes and models. Some of their other services include vehicle sales, financing, service, and parts support. Sales hours are typically from early morning into the evening hours throughout the week. The service team had informed us that there are two batteries inside the Chrysler Pacifica Pinnacle. The secondary battery needed replacement as it was failing and the power was being pulled from the primary battery. The service team at Jim Marsh Chrysler Jeep replaced the battery within the hour and our vehicle was ready! The service was covered under extended warranty which was awesome! We really enjoyed our experience here. Everyone was helpful, and the service was fantastic. This will absolutely be our new go to location for bringing our van in for service.

Called for an oil change. Lady had to "ask" her supervisor the price!!!!! $198 for a diesel truck…read more These people are taking advantage of the Iran situation. I'll pass

After trying to work with Findlay Toyota and having another car fall through, I eventually ended up…read morehere and they were able to get me into the vehicle I really wanted. My sales rep was Lee Bueno. The facility itself is huge with glass walls throughout the building, so it feels very open and modern. I actually went back today to the service department to get my tint done and everything went smoothly. I especially like the automatic garage system they use when you check in your car. My last Toyota had recently been totaled and I had been without a car for about a month. The accident was a scary experience, but I truly believe that driving a Toyota helped me walk away from it. Because of that, I was pretty set on getting another one. At that point I did not even have reliable transportation to go look at cars. This location is quite a bit farther from my home, but they offered to help with transportation which I really appreciated. They also kept good communication with me throughout the process which made things easier during what was already a stressful time. The only downside was that I did have to pay a bit of a premium for the car I wanted since the model was in high demand. That part was a little frustrating, but in the end I really do love the car. It has the safety features that were important to me and helped me feel comfortable getting back on the road again. Even though this location is farther from my home, the experience has been good enough that I would consider making the drive for service in the future.

Following test drive, Victor J. lost the driver's license. I have never had that happen at a…read moredealership. Two salespeople were helping us, Victor J. and Kevin, yet we spent long stretches of time just waiting around for info or keys. After waiting an extra 30 min. while they "searched", we're understandably frustrated and want to leave. We're explaining the situation to a manager (or a stand-in for one?) and he's having a good chuckle over it to our faces. The entire experience was absurd. I would advise- be VERY careful who you hand your license over to. We had to leave without it and got a call half an hour later that they located it. Now we have to drive the 35+ min. to get it back. You can chuckle, you can inconvenience me,... that's fine. I'll just cross this one off the list, continue to share what happened, and remind people if they can't be trusted with a routine copying of a driver's license, maybe think twice before you hand over more sensitive information.

Received the BEST service today! Was greeted by Loah (sp?) who was welcoming and gracious while…read moretrying to resolve the issue. Eventually, he called out service advisor Gregg. Gregg made every effort imaginable to try and fix the item right then and there. Once he determined a new part was needed, he went over everything thoroughly with me and completed all the paperwork before handing me off the Kevin in parts to complete the final step. Kevin completed his duties in no time flat. These three professionals were all friendly, skilled, and attentive. They demonstrated amazing efficiency while working together as one, cohesive team!

I recently fell victim to surprise billing from the Findlay Honda Service Department and wanted to…read moreshare my experience so others can avoid feeling scammed like I did. I made an appointment online for an oil change. I chose the earliest possible appointment (7am) on a Saturday in hopes that having the first time slot would shorten the overall duration of waiting. I arrived at 6:50am and there were already about 8 cars waiting in line for service. How many appointments do they book at the same time?? That seemed odd. After about 25 minutes of waiting in line to even get to the check in, I was greeted by a service consultant, Anthony. I told him I had an appointment for an oil change, but would also like to see the recommendations for 60k milage maintenance. I keep pretty detailed records of my prior car services, so after he wrote down the recommended maintenance around 60k miles, I went through and crossed off a lot of things I had already had done within the last year or two (ahead of schedule it seemed). This left me only with fuel injection service that needed to be done. In addition, I requested having my cabin filters changed as it had been over 2 years/approximately 20k miles since it was last done. He quoted ~$120 for cabin filter replacement. They have a printed sheet on the check in desk showing prices for specific services, and on this sheet it had $69 listed for cabin filter replacement. I questioned why it was almost twice the price that was listed right in front of me, and he said "Oh, well I also added a transmission filter replacement because most people get that and the cabin filters replaced at the same time." Okay Anthony, but I didn't request the transmission filter be replaced, and you didn't clarify or ask me before just giving me a quote for what I assumed was only cabin filters. That was a red flag. In the end, I agreed to have the transmission filter replaced because I did need it, but the lack of transparency was disappointing. The total quote for the 3 services (oil change, fuel injector service, cabin and transmission filter replacement) came to $409 and I signed the quote sheet before handing over my keys and being told it would take 2-2.5 hours. However, when I went to pick up the car after 2 hours, the price had somehow changed to a total of $528. They never called me during the service to explain that other services were recommended or that the price would increase (which has happened at previous places, if they find something on inspection that needs to be done). I questioned why it was more expensive than the $409 that I agreed to on the initial quote, to which Anthony responded, "Oh I said $409 + taxes, so those are just the taxes." In my head, I was thinking there is no possible way taxes could be $119 or approximately 30%. But I was so thrown off, and wanted to get out of there and move on with my day that I ignorantly didn't question it further. When I got home and went through the receipt line by line, they indeed provided the 3 services I needed (oil change, fuel injector service, cabin and transmission filter replacement) but the subtotal for those services came out to ~$500 with around $30 of taxes. Which was way different than the initial quote, and directly contradictory from what Anthony explained as just "$409 plus taxes". I should have probably driven back to the dealership and asked for clarification and a refund, but instead here I am writing a 1 star Yelp review. Do better Findlay, and do better Anthony. For those getting your car serviced here, be on the lookout for these predatory tactics and if something seems off, definitely speak up -- I wish I had.

Sales Person: Lulu Finance Manager: Adam…read more I got my very first 2nd hand car 2024 Kia Sportage here in May 18, 2026. Everyone is super friendly and they welcome you with open arms. Lulu worked with me and my step dad with all possible options to get approved for the car that I wanted. And so we did. She worked alongside with Carmella who helped us get our family cars when she used to work at Toyota. Adam the finance Manager worked closely with us when it came to purchasing the extended warranty to make sure that we are picking the right choice without breaking our pockets with our monthly payments. Everyone treats you like you are part of their family. After I make on-time payments I will make sure to comeback to this dealership to get an upgrade when the time comes. I highly recommend this dealership to anyone and everyone if you are looking for your forever ride, most especially your family car! Thank you Jerry Seiner Mazda for everything! This car means a lot to me and my kids!

They're going to keep you there all day if you let them. I spent over 5 hours there the day I…read morebought my car. My sales reps were lovely, they really were. Also, about 30 minutes of that last hour was due to an issue with me providing proof of insurance. Then, I was told to come back to get the car washed. I chose the day and time, but it still took over 2 hours. I also had to ask for an update close to the 2 hour mark. I'd like to include, I reached out to Matthew Roth in the finance department on 3 or 4 different occasions over the course of a month, and he never returned my calls. This last instance, I took my car in due to the moonroof glass exploding. I was there for almost 4 hours before I was told that they were waiting on a response from the engineers. I ended up getting a shuttle to my home because they needed to keep the car. To their credit, a text message was sent to me when they started service. I was able to ask questions through messaging, but I completely missed it. I mean, I could've easily walked outside to ask any questions as well. The waiting area is extremely close. But, this doesn't negate the fact that they had the same opportunities as I. I was just trying to be patient, and thought it could get settled. I was told that more than likely, there wouldn't be an answer that day. He was correct.

Our sales person Jovan was amazing. He was patient with us as we test drove several trucks. One…read moretruck more than once. He stayed engaged during the negotiation process and worked for us to seal the deal. He gave us a complete tour of the truck before we drove away. EVEN though the dealership technically had closed.

No one asked me to write this review, but I truly felt compelled to because of the outstanding…read moreservice we received at Prestige Chrysler Dodge Jeep Ram. I recently brought in my 2006 manual Jeep Wrangler for service, and I honestly can't believe the difference--my Jeep feels and drives like a brand-new car again. I could feel it immediately on the drive home. What really inspired me to write this review is Angel Anguiano, who I believe is the service technician. He went above and beyond for both me and my husband. We just moved here from Alaska, and it has been challenging trying to find a reliable and honest place to service our vehicles. I drive the Jeep, and my husband has a RAM truck, so finding a dealership we could trust for both was important. Initially, I searched online and chose another dealership farther away based on reviews for a simple oil change and tire rotation. When my husband came with me, he didn't like the distance or the location and suggested we try Prestige instead. I was hesitant at first because of the lower online reviews, but everything changed when I went with him to pick up his truck after his oil change. The dealership was clean, new, modern, and welcoming, and the staff were very friendly. Angel Anguiano was my husband's service technician, and watching how thoroughly and genuinely he took care of him immediately earned my trust. Because of that experience, I scheduled a multi-point inspection for my Jeep since it's a 2006 and due for one. I am so glad I did. The quality of service was excellent, and my Jeep now rides and drives amazingly. Prestige truly won us over, and Angel completely changed my perspective. As someone who was initially skeptical because of online reviews, I can confidently say our experience was the complete opposite. Thank you again, Angel Anguiano, for your honesty, professionalism, and exceptional customer service. You will definitely be seeing us again!

We had one of the best car buying experiences we've ever had all thanks to Chicagos, Daniel Drezner…read more(aka T-Rex) and the entire team. Our day actually started at a different dealership, and nothing there was adding up...it just didn't feel right. So we trusted our instincts, walked away, and headed over to Kia without really knowing much about their vehicles. After doing a little research and already having a general idea of what we did and didn't want, we walked in hoping for a better experience, and that's exactly what we got. From the moment we walked in, we were greeted right away by T-Rex. He was professional, welcoming, and most importantly...he listened. We were very upfront about what we had just gone through at the other dealership, and without hesitation he said, "Tell me exactly what you want, and I'll do my best to make it happen." And that's exactly what he did. No pressure. No games. No back and forth confusion. Just honesty, transparency, and real effort. The entire dealership had a great energy. Everyone we interacted with was friendly, helpful, and genuinely seemed to care. One thing that really stood out was seeing the owner there at 93 years old still taking calls, that alone says everything about the kind of business this is. It truly feels like a family-run place that treats its customers like family. Once everything was worked out, we went into Gino Massaro's office to finalize paperwork, and even that part (which is usually the most stressful) was quick, smooth, and easy. He was professional, efficient, and made the process feel effortless. From start to finish, we felt comfortable, respected, and taken care of. No stress, no pressure, just a genuinely great experience. If you're looking for a dealership that actually listens, respects your time, and works with you to get what you want, this is the place. Ask for T-Rex...you won't regret it. We will absolutely be back for our next vehicle. Highly, highly recommend!

Had a bad experience with their staff three years ago, and it left such a bad taste that when we…read morerecently went car shopping again, we deliberately avoided this dealership. The salesperson and manager came across as incredibly chauvinistic and condescending. Rather than treating us like informed adults capable of making our own decision, they relied on belittling comments, pressure tactics, and the usual "you're not going to get a better deal than this" speeches. The entire interaction felt less like customer service and more like being talked down to. What stood out most was the arrogance. Instead of earning our business through professionalism and respect, they seemed to assume intimidation and scare tactics would get the job done. Three years later, it's still the first thing that comes to mind when I think of this dealership. I hear things haven't changed, and there are too many dealerships that treat customers with dignity to waste time on one that doesn't. We know because we've been happy with our vehicle purchases elsewhere.

I'd like to update my review of the service department. Although it took several months to get our…read morevehicles in after purchasing them new last year, they have since repaired one and are currently working on the other while providing us with a loaner vehicle. The level of service is night and day compared to our previous experiences. We greatly appreciate the customer service we're receiving, as well as the consistent updates throughout the repair process. Team Chevrolet is a great dealership, and I will continue to buy from them.

From flashing engine light to full engine replacement -- and I never got my car back!!!…read more My 2019 Chevy Tahoe Premier has been stuck in litigation for nearly a year after a dealership mishandled repairs. What began as a cylinder 1 injector issue turned into a cylinder 3 failure while in their care, ultimately leading to an engine replacement I never agreed to. I never got my vehicle back, yet the dealership is trying to recoup costs for their own technician's mistake. To make matters worse, the U.S. Department of Transportation's Office of Defects Investigation (PE25001) is now reviewing widespread engine failures in GM's L87 V8 engines -- including the Tahoe. My case is part of a bigger problem. Warning: Negligent service and systemic engine defects -- avoid this dealership!!!

My wife and I drove to Jim Marsh Kia to purchase a new car for my wife and Gino Massaro took really…read moregood care of us. Gino worked with us and made sure he showed us cars that fit our budget and made it happen. We drove home with the perfect car. I will add that sofar the car has been amazing! Thank you Gino!

Stay away at all cost- you'll regret it big time, everyone's a liar and a vulture. Dealt with both…read moresales and service people, and constantly just got BS. We bought a used Sorento SUV that showed AC issues which they promised to fix. Lasted not even one week working ok, so they certainly just patched it up enough for us to take the car home. Brought it back and was told whole AC unit needed to be replaced- spent over 2k and not one year later the thing is not blowing cold again. Even oil changes was a pain as service people are not the friendliest, you certainly won't like it if you're not white. Switched to Findlay and have had a much better experience ever since.

I just leased a 2026 Buick Envision ST AWD from here and had a great experience, this was after…read moreshopping around for the last 2 weeks at other GMC dealers in town and out of state. Kai, my sales associate, was great and their sales manager, Juan was fantastic. I felt I received a good and fair deal with great customer service. I also really appreciated the professionalism of the staff. Unlike the other GMC dealership in town the sales associates were pleasant and not using foul language to each other in the presence of customers. As a woman, car shopping on her own - the professionalism of the staff and management was/is important to me and I felt that me and my business were welcome at Jerry Seiner. I'll admit I was hesitant to do business here because of some poor reviews, but I had a great experience and Kai and Juan totally changed my perspective of this place. I look forward to doing business with them in the future and highly recommend to anyone reading this.

This is a fairly fairly fairly fairly early five star review but about a month ago I was having…read morecocktails and looking at preowned SUVs and accidentally clicked on Jerry Snyder BUICK and I received a text on a phone call and I told them I accidentally clicked to chat but now that I realize it's his company I want nothing to do with this company (see my other reviews) Teddy, Evan and Alex are really trying to work with me as there's been a few hiccups with my trade I'm really hopeful they can win we back and make me have my FOURTH purchase in nine years from this company! Will update but grateful for Teddys kindness!