I purchase my 2026 GMC SIERRA 1500 STL, with the 5.3L V8, 4x4 with all the bells and whistles. May 3rd. Decided to take it on the road trip to see how will do. This truck pretty much drove itself. When you set the cruise control to your set speed, set the gap adjust for the following distance the truck pretty much seem like it's was driving itself. Even going up and down hills, it was very easy to drive it would stay at the speed that you selected. It would slow down when it get too close to a vehicle even if a vehicle switch lanes in front of you. And speed up when the Gap opened back up on it own. Very comfortable ride was the smoothest drive I've ever had and I've driven a lot over the years. My 2014 F-150 didn't have any of these settings. I did get it new also but some of the features was probably not in vehicles at that time, not downing the F-150 or Ford. And that's just a couple of gadgets on this truck. If you're looking for a new vehicle to buy check out GMC you might be surprised. read more

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My husband bought his 2018 GMC Denali here 2 years ago and has had nothing but sketchy problems with their service department. Every other 3 appointments they bring up that he needs to get his front struts replaced for "leaking" for 3 THOUSAND dollars. He declines. Goes back 3 months later and magically they don't see anything wrong with them. Recently he received a quote to replace his rear brake pads and rotors for $1K...... took it to a great reputable shop close by and they said he didn't need them replaced for another year at least as they were 6mm and that it would just be brake pads (with pictures and a demonstration with his pad). As well as a rear differential fluid leak (caused by a seal NOT the gear) and charged him $1100 to fix. We called the other shop about this and they BELLY laughed at the absurdity of the cost. Not to mention every oil change that he has had an "APPOINTMENT" for he has waited at least 4-5 hours for completion and his truck isn't pulled back for at least an hour. read more

I have purchased numerous vehicles here. I have always had nothing but a great experience when purchasing my vehicles. I recommend them to anyone. If I purchased 9 vehicles over the years here they are doing something right...... read more

Jerry Seiner Buick GMC - My latest purchase. 2026 3500HD 4X4 Denali. - Auto Parts & Supplies Near Me - Las Vegas, Nevada

This is a fairly fairly fairly fairly early five star review but about a month ago I was having cocktails and looking at preowned SUVs and accidentally clicked on Jerry Snyder BUICK and I received a text on a phone call and I told them I accidentally clicked to chat but now that I realize it's his company I want nothing to do with this company (see my other reviews) Teddy, Evan and Alex are really trying to work with me as there's been a few hiccups with my trade I'm really hopeful they can win we back and make me have my FOURTH purchase in nine years from this company! Will update but grateful for Teddys kindness! read more

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Our service tech Mark Anderson is so helpful and takes the time to assist. Co worker Danielle helped eliminate our frustrations in trying to redeem our GMC points. This GMC dealership is the only place we will take our Yukon too. read more

DON'T let the thousands of 5 star reviews fool you into purchasing a vehicle from this dealerhship. I don't think they reflect the true quality you're getting. I purchased a 2026 GMC Sierra with 5 miles on it only 50 days ago, on December 26, 2025. January 14, 2026, 18 days after purchase, a service light came on for 4 wheel drive. The truck would not accelerate more than 25 miles per hour while on a busy street surrounded by other vehicles. I had to pull on the side of the road and turn on my caution lights so that we wouldn't get rear-ended. This dealership had my truck from the time they opened until 20 minutes before close. A part had to be replaced. On February 4, 2026 we had to take the truck back to the dealership for the exact same issue (4 wheel drive service light). We were told at drop-off that the truck had to stay at the dealership for a few days. I called the service manager, Larry, left a voicemail to express my concerns and to request a loaner vehicle. Less than 2 hours later I received a call from the service attendant that nothing was wrong with the truck and we could come pick it up. On February 12, 2026 the truck stalled and failed to start 3 times. Once it finally started, the check engine light came on. The truck only had 820 miles on it. I called Larry, the service manager, again and left a very detailed message to discuss my concerns with the fact that we now have to come back to the dealership for the THIRD time in 29 days. Larry doesn't call me back, for the second time. An advisor does call me to tell me that Larry wasn't in his office, but she'd relay my message. Of course I still haven't heard from him. Almost immediately after the call, while driving home, the truck starts to make a knocking noise and we could feel subtle jerks while driving on the freeway. Luckily, we made it home without further incident. We now have our 2026 truck, that cost more than $65,000, parked for the next 4 days while we wait for our service appointment on Tuesday. I am now exploring my options under Nevada's Lemon Law because we have been sold a defective piece of junk. I do not recommend you purchase a vehicle from this dealership. Everyone is eager to call you back when they're attempting to get your business, but too busy to return phone calls when there is a problem that needs to be addressed. I am beyond frustrated and inconvenienced. I encourage you to take your business and money elsewhere. GMC is not a reliable or trustworthy brand. EDITED TO ADD 2/14/26: It keeps getting worse. I woke up this morning and the truck will not start and we now have an Engine and Transmission System warning. So now we have to spend money to tow this brand new truck to the dealership. Worst decision of my life to purchase this truck. read more

Jerry Seiner Buick GMC - Engine and transmission warning on our brand new 2026 GMC Sierra. - Auto Parts & Supplies Near Me - Las Vegas, Nevada

I would highly recommend Jerry Steiner Buick GMC. We worked with Kai, who is awesome. He is friendly, answered all of our questions, and most importantly was very knowledgeable about the vehicle we were interested in. Now after a month, we are still reflecting on the positive experience we had. Thank you, From the Vasquez family. read more

Jerry Seiner Buick GMC - Our new Chevy Colorado trail bus - Auto Parts & Supplies Near Me - Las Vegas, Nevada

One star for the nice coffee machine in the lobby, anything else here you will deeply regret. My husband brought his truck in to have a complete camera system installed that he bought on the GMC website. He paid $655 for installation at this service center just to be sitting here a month later waiting to find out where his cameras are. He scheduled an appointment for 2/9 to have them installed. They kept the truck all day and when he picked it up, they told him that no cameras were installed and that camera set he bought didn't come with any cameras. So why would they have kept his truck all day, then tell him that it was finished and ready for pick up ? We called GMC parts customer service and questioned what we were told, we were assured that it was a full camera set. It was near impossible to get a hold of a supervision at the GMC service center and all they do is "pass the buck" and transfer you to voicemails. Then they had the audacity to try to bamboozle him into buying a new truck. My husband was finally able to get in touch with the service manager Larry, that assured us that he would get to the bottom of it and take care of us when the cameras came in. Larry also confirmed that it was a complete camera set and that it was missing cameras when the package arrived to the dealership. My husband texted Larry on 3/4 for an update, Larry texted back saying he would call him back shortly with an update and never did. It has been a month since the original date of installation. Horrible business practice and horrible customer service. I honestly don't believe anything they have told us from this dealership. It may be time to move forward with a credit card dispute and a BBB complaint. read more

Jerry Seiner Buick GMC - Text to service manager Larry on 3/4, it is now 3/8 and no call back. - Auto Parts & Supplies Near Me - Las Vegas, Nevada

Great experience, most car dealerships don't treat you with respect and lie way too much. Camilo will not do that to you! We had a tall order and a small price point and Camilo made sure we got exactly what we wanted! He knows what he is doing and anyone looking for a car that I know of will be sent straight to him Thank you!!! read more

Jerry Seiner Buick GMC - Our newest addition to the family! - Auto Parts & Supplies Near Me - Las Vegas, Nevada

I don't understand a business that doesn't realize they screw their employees. Attitude reflect leadership. The service people are all so swamped, the area where they work all vehicles are so disorganized and chaotic looking and I feel it's an iceberg. Looks like a higher end junkyard filled with broke cars and trucks. you roll into service and all looks great and nice and shiny but what lays behind the curtain/under the surface will surprise you. If you don't care when they finish your vehicle or you have another vehicle then you might not feel the same, but if it's your only vehicle and every time you drop it off it's three appointments several weeks later it gets old fast. For what I needed from gmc accessories this is the only dealer we can use so we are stuck. The employees aren't seemingly the problem you can tell their hands are tied and management will fire those who point out the chaos type of environment. So shitty. read more

Joseph was amazing to work with. He gave me answers to everything I asked and made everything clear. He gave me different options to help me get the truck thag was best fit for me. Would definitely recommend! read more

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I bought a Buick Envision 2020 in Dec 2025 and that was in the evening. The next day I noticed blotches where I thought were just dew from the rain but those stains stayed. After several follow ups, I was asked to visit a car tinting/ceramic coating company. They did a good job to cover or replace the ugly patches. And it wasn't over. I signed an extended warranty, paid debit on it only to be told after a few days that i need to bring my car in again for a whole service check up before my extended warranty is honored. After 2 hrs, Mark, the service guy, told me it's done but only to be told that my battery is running low and that my gasoline cap is missing whereas I got it like that. I paid $550- to solve those. Ive had so much headache and hopefully that's all over. read more

Went in nervous about being denied and Tim went above and beyond to make sure I left with a car! He was kind , patient and made buying a car exciting ! I am so glad I came here and purchased with them. Will definitely be doing future business here if I ever want another car . read more

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My name is Rafael Cancio I recently bought a car for my company Cancio Luxury Tranport llc and I had a terrible car buying experience, bought a car from Evan and company and it has been over 2 months and I still haven't gotten my commercial plates for my vehicle to use it for business purpose. I stayed on top asking my he sales guy for clarification and I asked if it was processed it the answer was yes it is processing 100% which it was a completely lie because nothing was initiated till July 13 at this point it would take probably another 2-3 weeks for me to get my commercial plates which will put my business out of work/unable to operate for another month. I have asked to speak to the GSM or GM multiple times and I have gotten the get around from sales person and manager. I have recorded conversation with the sales guy month to month following up on my plates and he's reassurance of my plates being processed are given to me when realistically the dealership started processing the title coming from Montana on July 13 two months after i bought the car on May 4th, within the 2 months time frame I never received a call from anyone at the dealership letting me know what was going on. This situation is a bit out of hand as 30 days passed and they never asked or even bothered on making a courtesy call as if it was for them I would've been with expired temp plate. Since this encounter has been realistic bad and frustrating I will go ahead and make a formal complaint at Nevada DMV Compliance Enforcement Division. read more

Service Department / Oil Change I know most dealerships usually get a mixed reviews but for me Jerry Steiner on Centennial has always provided professional & honest service. Efficient- Clean - Friendly Service Department The representatives work quickly to get you checked in - reviewing your service in detail including the total cost. Oil change & interior air filter replacement (I brought in my own air filter) less than $100 before tax. Job was done within an hour read more

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We arrived with a vehicle picked out and an estimated trade in value for our 14 month old vehicle and had the worst experience. In evaluations our trade in our sales person Ashton pressured and stated all we should get for our truck was the owed value, we owed less than 50% of what we paid for the truck 14 months prior. It was a 14 month old truck with 14,000 miles on it. His offer was 25% less than GMCs online trade in value which was a fair - about 22% in depreciation for 14 months. Not great but fair. Ashton's offer and pressure was insane. I stood up and walked out. Presumable Ashton's manager chased after us defending his offer and insulting our capability to make a personal finance decision. That then was followed by another call from there manager presumable again pressuring us to do a bad deal. We drove to another dealer and had a deal done in an hour. Saved $15,000 by driving up the street to Fairway. Jerry Seiner staff are dishonest theirs at best. Take your business elsewhere. I'm not sure how they are in business but I will say this Fairway sold every Sierra Denali they had in April and Seiner had the same four on their lot all Month. Glad to see others are voting with their wallets too. Run don't walk away. Ashton has no morals he'd be happy to rob your grandma for his entertainment and tell you why he deserves her money more. read more

From Frustrated to Ecstatic - Thank You, Jerry Seiner Team! After a long and stressful nine-month insurance claim, we were more than ready for a fresh start--and the team at Jerry Seiner Buick GMC in Las Vegas delivered in every way. We made the drive from Mountain's Edge to their Centennial Center location, and it was absolutely worth it. From the moment we walked in, Robert went above and beyond to help us find the perfect 2025 GMC Sierra Denali. He listened to what we needed, stayed patient, and made sure we got exactly what we were looking for. The truck is a beautiful deep blue and truly exceeded our expectations. Mario guided us through the financing and paperwork process with professionalism and ease. He made what is often the most stressful part feel smooth and manageable. When it came time to pick up the truck, Martin was incredible. He spent the time to walk us through all the advanced electronics and new features so we could drive off with confidence. What started as a disappointing situation from a non-fault accident turned into a genuinely happy ending. We're thrilled with our new Sierra Denali Ultimate, and even more grateful for the friendly, knowledgeable, and caring team that helped us along the way. Thank you, Jerry Seiner Buick GMC, for turning a difficult chapter into a joyful new beginning. You've earned customers for life! Arnold Johnson Las Vegas, NV read more

Jerry Seiner Buick GMC - Auto Parts & Supplies Near Me - Las Vegas, Nevada

DO NOT BUY FROM HERE!!! I purchased a 2021 gmc sierra over a year ago and the tranny took a dump. It now has less than 35k miles never hauled anything never went off roading and the transmission gave out. Coming to this dealership I trusted the Manager Adam Z and that was clearly my first mistake. I knew GMC had transmission issues so I asked what type of warranty would come with the truck and they assured me since I purchased a CERTIFIED pre owned it would be covered. Fast forward to a year later once it took a dump the dealership denied repairs and when I spoke to the gentleman in service with the last name Perez he told me to drive it on the freeway until it breaks although I expressed when I would drive longer then 30 mins the truck shifted into limp mode with my kids in the back HORRIBLE CUSTOMER SERVICE!!! Which brings us to now where I have to appear in court because I refuse to pay because they refuse to fix although it still has factory warranty and certified warranty. DO NOT COME HERE!! I reached out to the G.M. And a gentleman reached out and after a couple responses he was nowhere to be found! I would give zero stars or negative if I could! read more

Jerry Seiner Buick GMC - Still like brand new - Auto Parts & Supplies Near Me - Las Vegas, Nevada

I just leased a 2026 Buick Envision ST AWD from here and had a great experience, this was after shopping around for the last 2 weeks at other GMC dealers in town and out of state. Kai, my sales associate, was great and their sales manager, Juan was fantastic. I felt I received a good and fair deal with great customer service. I also really appreciated the professionalism of the staff. Unlike the other GMC dealership in town the sales associates were pleasant and not using foul language to each other in the presence of customers. As a woman, car shopping on her own - the professionalism of the staff and management was/is important to me and I felt that me and my business were welcome at Jerry Seiner. I'll admit I was hesitant to do business here because of some poor reviews, but I had a great experience and Kai and Juan totally changed my perspective of this place. I look forward to doing business with them in the future and highly recommend to anyone reading this. read more

Saw a special for an oil change and tire rotation for 76.99 and a free smog inspection if you order the oil change. Got there, service man says oil change is really 89.99 so I signed the authorization. When done, they charged 69.99 for labor, 37.20 for the oil, 10.06 for the filter, and 9.25 for disposal fee. No where on the receipt does is say tire rotation which he said was an additional 40.00. I thought I was going to pay 89.99 plus tax, when final bill was 128.65 plus tax. VERY DECEPTIVE PRICING. I won't go back. read more

Service dept failed, so called certified mechanic failed because they didn't want to work on my 2004 GMC diesel duramax due to its age and mileage. Have used Jerry Seiner since they purchased from Dale Earnhardt GMC and before that. Diesel tech for them along with Deleon (service writer) both let me down because they wont use aftermarket parts to repair my truck. I was told they cant get glow plugs or injectors from GM and did not want to work on it only to have the injector break and not be able to fix it. Again aftermarket parts are readily available but wont use them. Tech also claimed the oil cooler and the heater core both had coolant leaks, neither had leaks but the Turbo coolant line did and was leaking down on Oil cooler. Had my truck 15 days, nothing was repaired and only misdiagnosed then returned to me without charge. Service manager Larry would not return my calls during the 15 day hold over nor after i got the truck fixed by others. Years of loyalty to these guys gone. At one time i had 5 company trucks going to this place, just shows you are really "never" a valued customer. read more

Jerry Seiner GMC Service advisors are the worst I have ever conducted business with. They lie and do not communicate honestly and do not care about customers after spending thousands of dollars on a new vehicle. Will not ever do business again with them. read more

The staff is unprofessional. They had my car for 8 hours only to tell me I need shocks. The phones are not answered and the service advisor, Josef, didnt return my messages so I went to pick up my car and found it sitting within a cluster of vehicles and blocked by 2 pickup trucks. The advisor was not planning to call me until 4 or 5 even tho it was taken in at 7am that morning and had obviously been sitting for several hours, with no notification to me. They road tested my car 1 mile to determine I needed shocks which certainly did not take 8 hours to discover! I've taken my car there for service for 4 years now....I will not be returning. I sent an email to the Manager who obviously has better things to do than to respond to my concerns. read more

Took my car in for service on Saturday. Service was quick, however the next day my check engine light came on. Scanned my car and when we popped the hood we saw that they left the oil cap off and oil was everywhere. Emailed them that Sunday and still haven't heard from them it's now Thursday. The lack of response from them shows the lack of care they have for their customers. So disappointing. read more

Jerry Seiner Buick GMC - Oil cap left off after oil change. - Auto Parts & Supplies Near Me - Las Vegas, Nevada

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I do regular maintenance on my moms truck (engine oil and filter and tire rotations. Looked at the front brake at about 26k and one was at 3mm and one was at 8mm. So me being smart i took it to the dealer to get the front brake calibers warrantied. They looked at it and they said just front brake pads and resurface rotors, said that both brake pads were at 4-5mm. So i took the vehicle back and did them my self. Come to find out they were at uneven wear and they lied. LIED ON SOMETHING THAT IS A SAFETY HAZARD. Unfucking believable. Also take in mind i used to work here and bust my ass day in and day out.DO NOT COME HERE TO GET YOU GM VEHICLE OR ANY VEHICLE WORKED ON HERE. They are lazy and wont do warranty work because it "doesnt pay enough" maybe if you were to pick up the pace and not slack it wouldnt take 3+ hours to do calibers and front brakes. Fucking nut jobs. Larry you need to do something before it goes more down a hole than it already fucking has. Fix this shit so people get the satisfaction that you think people actually get. read more

purchased a brand new 2025 Buick Enclave on September 7, 2024. I was able to get everything programmed by the 2nd week of ownership and that's when I began to learn things weren't working properly. 1- Saftety Restraint warning on screen ( I sent emails and pictures of this to the dealership) 2-voice assistant malfunctions (had employee witness this happening) 3-trunk lift gate not working at all times (showed many videos) 4-driver mirror assist not working at all times. 5- key fob not detected warning (not a battery or placement issue) 6- interior lights coming on randomly when car has been off and locked for hours and no key fob around. These were the first things I noticed. Brought my car in on 10-2-24 through 10- 18 -24. Was told nothing was wrong with my vehicle even though I gave them showed/emailed videos/ pictures. All problems continued to happen so I brought it back in on 10-21-24 through 11-7-24. I am not feeling safe in a vehicle with safety warnings and a driver assist not working. They tried to give it back again with zero repairs. Had a meeting with Nic manager where he promised to fix my vehicle and give me "Buick bucks" for all my time, frustration, and gas money. Was also told by Larry in service that he would take care of me with on star and Sirius and gas. Still have received zero dollars and zero compensation of any kind. I was not willing to put my family and myself at risk driving my brand new car. I insisted that I would not pick it up till it was fixed and then they were able to and I quote, "dig deep" and find that both my driver airbag and mirror needed to be replaced. They would not have repaired had I not been persistent. This is a major safety issue for me and my family. 11-19-24 through 11-27-24 car back in the shop. The mirror and airbag are fixed but lift gate and computer issues still not resolved. Again told nothing is wrong come and get it. At this point I am beyond frustrated and was told by Paul at General Motors customer care to get a second opinion. I have spent many hours on the phone with GM with two cases involving my vehicle. I made an appointment at another Buick dealership as per General Motors. After I dropped my car off on 12-26-24 they called to tell me they could not work on my vehicle because it had a "Branded title". I bought this car brand new! I spent over 2 hours driving to and from the dealership for nothing. Days later it finally gets cleared with the DMV. Turns out the dealership was negligent in filing the paperwork. I am still not able to get my car repaired at the other dealership because my title is still showing Branded with General Motors therefore I have no warranty. I have made several requests with Nic the manager to fix this and it is still not fixed. When I am able to get my car back into a shop it will be for the 4th time for some issues, including the lift gate and infotainment screen. In the last month that I have not been able to do any repairs other issues have arose. 1- infotainment screen is stuck on one page. The button on the steering wheel will not change it. 2- the audio on/off button does not always work. 3- the breaks squeak. I bought a lemon and have received nothing but horrible service from Jerry Seiner Buick. I was even told by Mark in service that he "didn't need to hear my rhetoric". My car has already spent 46 days in the shop and I am trying to make another appointment to get repairs and I can't not because of this title issue. I have multiple videos, pictures, emails, phone records, and texts to back up everything. This is a picture I showed the service department, emailed to the dealership, and texted to the dealership, showing that my Saftey Restraint system is clearly in need of repair. How on earth could they send me home twice after seeing that? Mind blowing! read more

Jerry Seiner Buick GMC - Auto Parts & Supplies Near Me - Las Vegas, Nevada

After taking my 2016 GMC Yukon Denali in for a steering wheel lock issue, they took over 2 weeks to even start performing the repair. During that time, we made multiple calls to get updates on repair status. Also, they stole my battery and swapped it out with a 2 yr old battery! My guess, they thought I wouldn't notice! Finally, they didn't reconnect my starlights, offer to repair my PSI sensors on my wheels, or even wash my SUV! Absolutely the worst experience I've had at a dealership! read more

I am literally at wits end when typing up this review. I never had so much frustration in getting my truck fixed with such an unprofessional employees from what I suppose to be a premium brand. I guess it is not what it seems. I came into Jerry Siener Buick GMC so they can look at my failing transmission. Tony Perez was my service adviser at the time and he concluded that my car only needed new transmission mounts. I was confused because it was obviously the transmission failing but since he is the professional, I went with his word. The noise and transmission kept slipping. But I decided I will give it a day. That same day, my truck was steaming. It was leaking fluid all over in the parking lot of Costco. Thank god Costco is across the street from my place and made it home. Maybe that was a bad idea since I got a 250 fine from my HOA for leaking fluid all over the sidewalk in my neighborhood. Well Tony called me back after leaving a voicemail. He said I need to tow it back to the shop, I explain ti him how would that be my fault if they did not put back my car right. He reply that they are not a tow company and that my insurance should be able to cover it. Well, my insurance only covered 15 miles and had to pay 6 miles out of pocket which came up to 60 dollars. So, I think Tony Perez was not able to face me due to the fact how embarrassed he should be l when the new service adviser Jagger told me my transmission was failing, my oil drip pan is leaking and my water pump was broken. Mmmm, very suspicious all of these diagnostics. I asked Jagger if I will need to pay another deductible, he said yes due to the fact that it will be another case/invoice. I was so frustrated due to the fact that I asked Tony to check the transmission and nothing got done on my transmission. Well, I'm hear waiting for my truck. No apology for there failed 25 five point inspection. What kind of mechanic does an inspection and does not inspect the equipment that broke in my truck. I'm completely baffled. But in reality, I know they are just making fun of me. I been asking to speak with a manager for almost a week and nothing has been done. I just called them recently after awaiting on hold for 30 minutes to be told the manager in in a meeting. And guess who it was Tony Perez told my information and jagger was right next to confirmed by Tony. Wow Awkward!!!! well GMC. I hope to get a call from you later, but I guess you won't. Just fix my truck right for the 2nd time read more

I received exceptional customer service from Joey (my sales rep) and Camilo Castro, sales manager. They worked really hard to get me into my new 2026 Buick Envision. read more

This review is for the sales. Went in to test drive the Envista not necessarily to buy but was willing to if a good deal was made. As I got out of the car I was greeted by Evan. Took my info, asked some questions and off we went for a drive. Came back and they wrote up an offer. Let me say, Ive been down this road many times and I love negotiating and I don't budge. Im sure Evan and Teddy (he was brought in when I wouldn't up my offer) were annoyed but I'm a woman who knows what I want and they made it happen. Deal done. Matt in finance was quick and made me laugh and after cleaning out my car, Envista getting detailed, Onstar set up, I was on my way, leaving my Trailblazer behind. Everyone while I was waiting was super kind, asking if I needed anythg to drink and Matt even asked if I wanted some Cane's they had in the back when my stomach was growling while I was signing . Thx Seiner Buick for a not horrible car buying experience. read more

The Service Department is terrible. I had 2 unsatisfactory encounters there. I wound up paying twice for the same job - once at Jerry Seiner Buick and once somewhere else that corrected the problem. They did not listen to me when I asked them to check on the oil housing unit, which needed replacement. They put in a defective water pump which I had to show them and they would not even discuss compensation for. I had to pay again to have that corrected elsewhere. I understand parts can be defective, but I expect businesses to stand behind their products and services. I felt not listened to, dismissed and lacked good customer service. I also had an issue with the final bill as I was paying cash to avoid extra fees and they changed to total when I went to pick the car up. Nancy G. read more

Warning .. do not purchase your car , new or used from this dealership . I have never dealt with such poor customer service from a car dealership . I purchased a new 2024 Yukon Denali LX in March 2025 for $98 k with just 20 miles on the odometer . I have taken into service 4 to 5 times for the check engine light & front collision light repeatedly coming on , the radio going up & down , the display changing on its own . Each time I was told "it just needs an update " but continued to malfunction . I took it to another dealer in Henderson twice and they had it for 1 week and they didn't fix it either. Took it back to Jerry Seiner and they had it for another 5 days and when I picked it up the service tech told me that the ECM module shows a fault , but the couldn't replace it until something stopped working ( which is outwardly stupid ) and that there was a fix for the issue ( transmission etc ) , but GM hadn't sent to fix to dealerships and to just wait until I was notified . This all occurred 3 months ago because I was waiting for the fix that was announced with all GMC made vehicles ( Chevy & Cadillac SUV) with Transmission issues . For the past 3 months these issues have continued . So I called GM Headquarters and they told me that there is a fix for my issue and it's been out for two weeks or so . So I just got off the phone with The service department at Jerry Seiner and he informed me that he needed to diagnose the issue for two days before he gave me a loaner car . Really ? It's the same issue I have giving it to them 4 or 5 times , so once again absolutely piss poor customer service . Once they have your money the sales people don't respond because the issue is with the service department and not the sales people when you have issues .In the end the service department don't care and have a sh*tty attitudes. I will be contact GM HQ again and filing an official complaint as well as filing compensation / buy back under the Lemon laws of NV and the BBB . If you're contemplating buying a GM product hold off until they fit the issue that they have known about since 2021 with the transmission etc ,but definitely don't buy from This dealership regardless . read more

I do not recommend Jerry Seiner Buick GMC. I had a "park assist retrofit" for my truck that needed to be installed. I called in to schedule the work a few months ago and they indicated that they needed to order the parts and they'd call me once received. I waited two months and finally called them, and they had received them - but no call back to me from Service. So, I scheduled a service visit a week later to have these parts installed. When I got there, "Jagger" the service rep insisted that no appointment was made and that my parts weren't there. Jagger argued with me that he didn't have the parts and that I didn't have an appointment and there was no reason I should be there. Fortunately a female employee saw the unprofessional interaction from Jagger and brought Shawn (or Sean) into the conversation. Shawn promptly found the appointment and the parts, apologized for his coworker / employee and got my truck into the queue. I dropped off the truck and then went to an appointment. I was gone for 90 minutes and when I got back, Jagger was irritated and short with me and promptly ignored me. I again had to get another employee to help me get information as to when the truck would be completed. Three hours later Jagger texted me a video that wasn't clear and no one could understand what was being said. I don't believe this video was related to my vehicle, but Jagger insisted to his coworker that the vehicle was being worked on. It wasn't until Larry, the manager of Service, noticed me still sitting in his lobby after 3.5 hours (5 hours after dropping it off). Larry found out the condition of my truck, coordinated the paperwork and got me out of there. I believe that Jagger would have left me there all day on purpose. I also was not going to leave until my truck was fixed, as this was a perfect storm for Jagger to create an excuse to keep my vehicle if at all possible, to inconvenience me. Jagger is a petty little man, and I find it hard to believe that management would keep him, based on his coworkers opinions and my interactions with him. Aside from Jagger, the service department is fairly slow but the work was complete. I can't see buying a vehicle from this dealership - I'll drive to the other side of town when I buy another truck later this year. Cons - Service department isn't communicative and getting anyone on the phone is near impossible. Texting through their phone system is hit and miss with responses. That management would keep Jagger as a point of contact for customers boggles my mind. Pros - close to my house. That's it. I don't recommend mostly due to my experience with Jagger. read more

Jerry Seiner Buick GMC - Avoid Jagger at all costs. - Auto Parts & Supplies Near Me - Las Vegas, Nevada

I will not be bringing my truck back here to be serviced. You set up an appointment and specify what you want done and they do bare minimum. I had requested during my appointment to have DEF topped off not done. I also asked for my in cabin air filter to be changed. Not done. When asked about it he said oh you didn't sign for it when you checked in. I'm sorry then why have me request it in the app if I have to tell you when I bring the truck in. Infuriating!! never again. Update. I get my truck home and it alerts me that the engine was running extremely hot. I pop the hood and the coolant cap was not placed back on my vehicle and was just laying in the panel under my hood. I called to inform them and stayed we'll do you have coolant to put in it. I'm sorry but no I do not have coolant to put in it. I shouldn't have to do your job. Waiting on a call back for the to rectify the situation read more

Adam and Tony gave me a great deal on a car. The car drove beautifully and was extremely clean. I'm so glad I went to them for my car and I will definitely do so in the future. read more

Service at this dealership is garbage. I got the oil change package when I bought my truck here and am truck with them if I don't want it to be a waste of money. Strongly suggest not getting suckered into it!! They will lie to you from the moment you're on the phone making the appointment. I called and made an oil change appointment for 10:15am. Arrived a few minutes prior. Understanding they don't rush you right in, I asked how long I should expect to wait and was told 1-1 1/2 hours. After an 1 1/2 hours I asked Adrian (I think that was his name) how much longer and explained that my wife was getting out of a surgery soon so I would need to go. He talked to the tech and pushed mine in front of the next vehicle. I came back out at 12:10 and they still had not started. It got to the point I had to mother f*** everyone to get my truck out of the bay so I could go! The last oil change I had done here was barely over an our on a Saturday, my fault for thinking they could get it done in a reasonable time on a Tuesday. This is not the place to go unless you have a half day to spend on an uncomfortable chair and are willing to pack a lunch. read more

Jerry Seiner Buick GMC - Auto Parts & Supplies Near Me - Las Vegas, Nevada

I took my GMC Elevation to this facility and now I will NEVER purchase a GMC again! First visit they fixed a recall for transmission electronics, or so I was told, a shift light problem and the DEF system malfunctioning. I received the truck back and the shift light was fixed. However the transmission started banging when I went from reverse to drive unless I waited a few seconds after completely stopped, the auto start quit working and within 2 weeks the DEF started acting up again. During the first visit I did not get an update as promised. I had to call many times. When I took it back again for the def system I was told it may be the way I'm driving it? When I asked the service rep if he was blaming me he quickly back tracked. I dropped my truck off on Saturday understanding that I would not get an update until Tuesday. Tuesday came around and I made 3 calls and left messages, 2 on recording and 1 with a person that said he would go down and have a service rep contact me ASAP. I never got a call. Wednesday rolled around and I called numerous times to get an update and still no return call. Finally on Thursday morning I had to spend $40.00 to Uber to the facility not knowing what was going on with my truck. Furthermore, I was told by the lady I set up the appointment with that a manager would call me about a loaner car because the problem wasn't fixed the first time, it was band aided. No call was received! I have spoke to quite a few GMC owners and the DEF issue is a problem with a lot of them. I WAS a lifelong GMC buyer and loyal not anymore! How upset was I? Check out the pictures. I traded the GMC in the very next day and got a Ford. read more

Jerry Seiner Buick GMC - My new truck! - Auto Parts & Supplies Near Me - Las Vegas, Nevada

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This was a 2-star review a couple weeks ago. We had a horrible experience. I went in and spoke with the service manager. He was responsive and immediate actions were taken. We gave them another chance and are very pleased. We are excited to be able to give a 5-star review for the sales team and the service department now! read more

Bad service, every time there is a problem with our New Hummer that should be covered under warranty, they try to say it wont be covered. Then we have to speak to the Service Manager Larry to fix the problem. Today Parts Manager David Galietti didnt want to exchange the EV CHARGER that had a fault and GMC had already authorize the exchange. He even told us: "go and find another dealer" this is how rude he is. read more

Jerry Seiner Buick GMC - Auto Parts & Supplies Near Me - Las Vegas, Nevada

If you need to buy a GMC product there are plenty of other places in this city to purchase. I recently purchased a vehicle here and had a nightmare transaction . First I purchased a vehicle and two weeks later was told I "couldn't lease the vehicle". Being in the same industry I know I am more the. Qualified to purchase a vehicle at this dealership . No straight answer was ever provided just attempts to make the dealership more profit by increasing my down payment which wasn't needed. After agreeing to do so I started to become suspicious as to why this was happening . After speaking with the GM I was told there was no way I could possible lease a vehicle with GM . I asked to see the bank approval showing a declined transaction from the bank . He REFUSED to provide documentation to show what he was saying was true . Three weeks later some how I can now purchase under the terms I wanted originally some way. The best part is all the paperwork was based on the original purchase date which was a month prior. Not only that but after the purchase the refused to give me the purchase contract . Shady business read more