We had one of the best car buying experiences we've ever had all thanks to Chicagos, Daniel Drezner (aka T-Rex) and the entire team. Our day actually started at a different dealership, and nothing there was adding up...it just didn't feel right. So we trusted our instincts, walked away, and headed over to Kia without really knowing much about their vehicles. After doing a little research and already having a general idea of what we did and didn't want, we walked in hoping for a better experience, and that's exactly what we got. From the moment we walked in, we were greeted right away by T-Rex. He was professional, welcoming, and most importantly...he listened. We were very upfront about what we had just gone through at the other dealership, and without hesitation he said, "Tell me exactly what you want, and I'll do my best to make it happen." And that's exactly what he did. No pressure. No games. No back and forth confusion. Just honesty, transparency, and real effort. The entire dealership had a great energy. Everyone we interacted with was friendly, helpful, and genuinely seemed to care. One thing that really stood out was seeing the owner there at 93 years old still taking calls, that alone says everything about the kind of business this is. It truly feels like a family-run place that treats its customers like family. Once everything was worked out, we went into Gino Massaro's office to finalize paperwork, and even that part (which is usually the most stressful) was quick, smooth, and easy. He was professional, efficient, and made the process feel effortless. From start to finish, we felt comfortable, respected, and taken care of. No stress, no pressure, just a genuinely great experience. If you're looking for a dealership that actually listens, respects your time, and works with you to get what you want, this is the place. Ask for T-Rex...you won't regret it. We will absolutely be back for our next vehicle. Highly, highly recommend! read more

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The first time we went to Jim Marsh, the salesmen were friendly enough and seemed to want to make a deal, but for some reason, the manager wasn't willing to give an edge. So we went to Findlay Kia who was more agreeable, and sold us a 2021 KIA Sorrento Hybrid. Years later, we again went to Jim Marsh, to buy a 2025 KIA Carnival Hybrid and to trade in our Sorrento. The salesman was knocking himself out to get us to buy from there. But they weren't willing to remove certain and unnecessary tacked-on items that we didn't want that raised the price. The manager practically got angry and said he doesn't want our trade. So we went with Findlay for the second time. We did go to Jim Marsh to have service done on the Sorrento --- but they couldn't identify nor replicate the problem we were having, even after having weeks of having our car there! So we took the car to Findlay who fixed it. Now, we need transmission service done to our 2025 KIA Carnival Hybrid, and that's covered by warranty. Since Jim Marsh is the nearest KIA dealer, I went on line to schedule the service, but their website said to talk with Todd, the service manager. On three separate days, I called the Service Dept directly and tried to get hold of Todd, but got his voice mail. Each time, I left a message for Todd to call me back. I have not heard back at all. I can sort of understand why the sales people don't want to deal when we wanted to buy a car because they want the highest sales price possible. But by doing so, they lost the sale, TWICE! But their service department? Totally unresponsive! There are no excuses for such poor behavior. Terrible customer relations, terrible customer service. I heard that Jim Marsh himself has an office there. He should know about how his staff treats people. How do they stay in business? read more

Had a bad experience with their staff three years ago, and it left such a bad taste that when we recently went car shopping again, we deliberately avoided this dealership. The salesperson and manager came across as incredibly chauvinistic and condescending. Rather than treating us like informed adults capable of making our own decision, they relied on belittling comments, pressure tactics, and the usual "you're not going to get a better deal than this" speeches. The entire interaction felt less like customer service and more like being talked down to. What stood out most was the arrogance. Instead of earning our business through professionalism and respect, they seemed to assume intimidation and scare tactics would get the job done. Three years later, it's still the first thing that comes to mind when I think of this dealership. I hear things haven't changed, and there are too many dealerships that treat customers with dignity to waste time on one that doesn't. We know because we've been happy with our vehicle purchases elsewhere. read more

Todd Gerstenburger/Gianelli is the G.O.A.T and the one and only reason I am loyal to Jim Marsh Kia. From his exceptional customer service where you feel like family to his top notch communication. He means what he says and plays no games. I have had dealings with other service reps and NOTHING compares to Todd!!!!! He is the reason I am on my 4th Kia and continue to stay with Jim Marsh. read more

The sales department here is great--always outstanding and I've never had an issue with them. However, the service department is a completely different story. I called twice and spoke with Carol and another representative to get an appointment for my daughter's new Sportage, which has a steady check engine light. After waiting three days without a single return call, I got tired of waiting. We ended up calling Findlay Kia instead, and they are taking care of us. It's incredibly disappointing that the dealership where my daughter purchased her car doesn't care enough to return a call. Do not take your vehicle to Jim Marsh Kia. Take it to Findlay Kia--their service department is outstanding. read more

My trunk latch wouldn't close so immediately I called the closest Kia Dealer. This was a Nightmare. Todd I'm going to assume is the Service Manager told me I had to drop my car off and leave it for 3 weeks. For a recall on the latch. Didn't sound right so I called Customer Care. Long story short ended calling another Kia Dealer on Sahara. Got an appointment in 4 days and it only took 3 hours. Jim Marsh doesn't know what Customer Service is. I called and told the Assistant Manager and he never called me back. Boooooooo to Jim Marsh Kia. read more

Not ripping off the customer over charged me me on my last car I percent last May I am so upside-down I can't trade it in or refinance it .

Chris is the service department is an absolute liar ! I was told to come pick up my car anytime the dealership was open. There was no charge for the repair. That part was true. I drove from Henderson 30.4 miles each way to pick up the vehicle and no one had the keys. No one knew where to locate the keys. I was told to go to the cashier. They were closed. I made it very clear I would not be at the dealership until after 7. The idiots at this dealership asked if I had the spare key to get the car. I had to drive back to Henderson to get the spare key. So I drove over 120 miles in one evening to finally be able to get my car and Jim marsh Kia still has my other key !! Then Chris leaves a voicemail for me the following day saying he told me to pick up the car by 530. Lies ! Jim marsh Kia. Mail me my key. As I will never go to your piece of crap dealership again. I have bought 5 cars from you ! Way to lose a customer!!! read more

I recently purchased my 2026 Kia from Jim Marsh Kia, and I felt compelled to share what an exceptional experience I had. I have bought many vehicles over the years, and I can honestly say I have never been treated with the level of care, respect, and dedication that this team showed me. After visiting other dealerships and receiving poor service, walking into Jim Marsh Kia was completely different. From the very beginning, the team truly listened to what I wanted and worked for several days to make sure I got exactly the right vehicle for me. They never rushed me, never pressured me, and treated me like family throughout the entire process. General Manager Attia went above and beyond to ensure everything was perfect. Jesse Quintero in Finance worked incredibly hard to make the numbers work comfortably for me, and the sales team -- Masoud Mousavi and Arsenio Delasin -- were absolutely amazing. Their professionalism, patience, kindness, and genuine care made this the best car-buying experience I've ever had. Even after my purchase, they followed up to make sure I was happy and to see if I had any questions. That level of customer care is rare and truly appreciated. If you are looking for a dealership that treats you with honesty, respect, and real personal attention, I highly recommend Jim Marsh Kia. Thank you for making me feel like part of your family -- I absolutely love my new car! read more

Had a small fender bender great people to work with I'm confident I have a key on myself Body Shop was prompt orderly took my car in right away read more

We recently visited this Kia dealership for a test drive on the SUV - Telluride. Our sales representative was Art. He paid attention to detail about our needs for a new vehicle. Art was very polite & down to earth - didn't pressure us at all! KUDOS to Art for putting my hubby and I at ease! read more

"I had an absolutely fantastic experience leasing a car from Masoud Mousavi. He is were professional, responsive, and made everything so easy. The car was in perfect condition, and all the paperwork was handled quickly and transparently. I highly recommend Masoud to anyone looking for a stress-free leasing or buying process! Thank you very much Stan Musnikov. read more

Bought a car about six weeks ago and are still dealing with no title/bill of sale/etc to register and move on with the proper paperwork. There have been some very odd hurdles and challenges to buying a car in NV and registering it in another state, but the arguing and entirely unprofessional nature of the customer "service" they're "providing" us as we try to navigate it is comical. Pick one of the other Kia dealers in the area. read more

I couldn't be happier with my new car! Masoud was the sales rep who helped me. He greeted me and my grandma soon as we walked in the door! It was my first time ever being at this dealership and I like how it's different from others. It feels like you're just going to someone's grandparents home to buy your vehicle. I told Gabby which stock number I wanted to see when we spoke over the phone to schedule my appointment so when I arrived and told Masoud, he brought the Kia k4 gt line turbo right out. He was very knowledgeable about Kia's and patient with me asking so many questions. His manager, khan (might be spelling that wrong) was very helpful making sure I got a great deal for my new car and my trade. I know I was probably on edge and hyper alert after going to and speaking with so many other car dealerships. I think it's true what they say, you don't save here if you don't drive here. When my lease ends on my Kia, I will be back and hope to be able to work with Masoud again! If you want to work with someone who will NOT hassle you, try and bait and switch you with a car that's not what you want. Every one there seemed like they were family because of the rapport they had with each other. I can't remember the guy in finance who helped but he was great, he was also super patient with me and making sure I understood everything. All in all, if it wasn't for Masoud being such a kind person which great energy, I wouldn't have the new Kia and I'd still be shopping around read more

Jim Marsh Kia - I love my interior - Car Dealers Near Me - Las Vegas, Nevada

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Jimmy the sales guy was five star awesome. His managers all suck! So sad because we were going to buy two more vehicles.

Jimmy Marsh (grandson) .. Go to him, he will help you get the best deal on cars...Keep up the good work...

I'm disappointed with my recent experience at this dealership; specifically the lack of communication. I test drove a vehicle (Kia Sportage Hybrid) last week and really liked it. I was perfectly fine with the front-wheel-drive model, but because of my back and sciatic nerve issues, I need power seats and heated seats -- features that are only available on the all-wheel-drive version, which comes at a higher cost. One of the managers told me he was willing to work with me on the price so that the AWD model would be comparable, and I appreciated that. He said like me, the owners daughter was/is a teacher and they treat teachers well. However, I didn't have time that afternoon to move forward since I was only there for a test drive. I expected to hear back afterward, and did, from Gabbie on Tuesday. She said she forwarded my message to Masoud but I have not heard back from him. I've been waiting all week with no response from the salesperson. I still haven't heard from anyone at the dealership even after saying I planned on buying today. Unfortunately, because of the lack of communication and follow-through, they've lost my business -- which is disappointing, because this vehicle was my top choice if things had worked out. read more

I would give negative stars if an option. I had a very disappointing experience at Jim Marsh Kia. I went in to look at a vehicle that was advertised for $18,000, but when I arrived, they told me the price was $24,000, claiming the difference was due to taxes--even though I hadn't even told them how I planned to pay yet. They kept pushing for that information, which felt uncomfortable and unnecessary. They eventually lowered the price to $22,000, but refused to go any lower. The salesperson I worked with claimed he was the manager, but later I was advised he was only a manager-in-training--and based on the interaction, he could definitely use more training. Because of the inflated pricing, I left and planned to go to another dealership. Only then did they text me offering $19,000 out the door, which tells me they could have honored a fair price from the beginning. When I went back to purchase the vehicle, the payment situation became another issue. They asked again how I would be paying, and when I said cash, they said I couldn't use a credit card. I then offered debit, and again they said it wasn't allowed. I ended up having to get a cashier's check, which was inconvenient and unnecessary--especially since I purchased my last vehicle with a credit card at a different dealership with no problem at all. This entire experience left me feeling like the staff did not believe I had the funds and that I was being unfairly judged and profiled. The professionalism was lacking, the communication was poor, and the process felt dishonest from beginning to end. I only went through with the purchase because the vehicle was exactly what I wanted for my kids. Otherwise, I would have walked away entirely. I do not recommend this dealership. My experience was negative from start to finish, and the manager-in-training came across as pushy and more focused on profit than customer service. read more

"Absolute bait-and-switch at Jim Marsh Kia. I specifically negotiated a zero-down transaction because I am on a strict budget. Finance Director Gino Massaro retaliated by hiding hundreds of dollars in DMV fees on page 2 of the contract, typing a $1,243.94 figure into the far right margin completely away from the standard columns, and masking the top with repetitive 'N/A' blocks so I wouldn't track it. I am now stuck with an unexpected registration bill at the DMV counter. To make matters worse, Check City processed a $384.05 title loan refund on June 10th that is being routed back to the dealership. This represents my personal trade-in equity, and GM Attia Mansour is completely ghosting my emails to swap the credits and fix their finance department's error. Floor staff tried to reach out with routine text scripts, but upper management refuses to put anything in writing. A formal consumer fraud case has been electronically submitted to the Nevada DMV Compliance Enforcement Division under NRS 598. Avoid this showroom." read more

Well there slog is if you don't drive here you can't save here. Should be if you don't drive here we can't rip you off. I purchased a 2023 Kia Forte and the deal was so bad that when I went to purchase a new car from another dealer. They said we paid more for a 2023 Kia with only air conditioning as an upgrade. Then we were paying for a 2026 Hyundai Sonata that's fully loaded. Boy did I feel stupid. The dealership said they see it all the time. Now I have to deal with trying to get my check back from the added insurance and warranty I paid for and.i call and call and call left 3 messages and guess what no return call either. So my suggestion to you is buyer be ware they took me don't let them take you. read more

Over the years I have owned many Kia's and have had the pleasure of having Todd Giannelli as my service advisor. I have to say that he has been a shining star in taking care of me and my cars. With or without an appointment he always seems to fit me in one way or the other. Thanks read more

I highly recommend Jim Marsh Kia and their Service Department. Todd, the Service Manager is so good to work with! He is efficient, knowledgeable and professional all while being courteous and kind. I recently took my 2026 Kia Sportage in for an oil change and the service provided by Todd and his team made it well worth driving from Henderson to Centennial Pkwy to get my car taken care of. Jim Marsh Kia and their Service Department treat you like family. You won't go wrong trusting them with your service needs. read more

Poor experience(s) in the SERVICE DEPARTMENT and exceptionally long wait time for vehicle(s) to be serviced. In that way, they are very consistent and on top of that, an arrogant Service Manager who is loud and not focused on customer satisfaction. Clearly displays a sense of entitlement, likely stemming from longevity coupled with a complacent attitude. When you're paying more, one might anticipate an elevated level of service. It is no longer worth it. Too many eager competitors. read more

Didn't purchase our vehicle here but we do come here for our service being it's much close to us than Henderson. I honestly wish her would've took care of everything at this location everyone is much nicer and willing to help and go that extra mile for you. They also actually know what they are doing. The customer service in the service area is the best they are kind and caring. We received excellent service from rep Todd, very attentive and willing. I highly recommend you give this place business aside from all other Kia's. read more

Masoud was very helpful and very informative as he helped my search for an upgraded car. He took his time and had so much patience until I found a car that I fell in love with. He is very great at what he does very happy that he was able to help me find my favorite car. read more

Jim Marsh Kia - Car Dealers Near Me - Las Vegas, Nevada

It's been 23 years since we bought a new car (partly because we hate the whole car sales experience). But we just bought a new Kia Sportage Hybrid yesterday at Jim Marsh Kia, and it was a great experience. We waited too long to start the buying process (we're driving to Canada in the next few weeks so we have to have all DMV paperwork and registration complete and the new license plate on the car). I called and talked to Gabbie (who was super friendly and helpful) and Britney (the title clerk who said she'd fast-track our EDRS processing). Based on this (and on information and pricing on their website) we decided to buy from Jim Marsh. When we got there, salesman Mel met us out front. Friendly and not a lot of high-pressure sales tactics. When we had questions (or when I just had to add the numbers up one more time), he was patient. Even when I was little rude (or blunt) about not wanting a long, drawn out sales experience, he was patient. My wife and I both walked out feeling pretty good (which was a pleasant surprise for both of us). read more

The service department is subpar. I've called several times to make an appointment, left voicemails, and they never call back. I tell the operator no one ever calls back and to connect me with a live person, not a voicemail. They just don't care nor show any empathy. Take your car elsewhere where you will be a valued customer and not ignored. I've given up on Jim Marsh Kia. read more

I have nothing bad to say about this dealership or our amazing salesman, Daniel Freeman! Our experience at Jim Marsh was nothing but positive. Daniel was super kind, compassionate, and understanding. We walked out with great deal without any hassle whatsoever. Daniel was genuinely one of the best, if not the best, car salesmen we have ever dealt with. We were lucky enough to meet Jim and Stacy Marsh and they are great people who love what they do. We are now happy owners of a Kia Telluride!! Thanks Jim Marsh Kia and Daniel!! read more

Jim Marsh Kia - Car Dealers Near Me - Las Vegas, Nevada

Get rid of Todd in the service department He's an arrogant, terrible customer service representative I will not come to that dealership because of him. I was looking at buying a new car and I'm going to the mile of Cars instead. read more

Terrible after the sale Customer service Would not recommend Sales dept is terrible Never returns calls read more

I am very pleased with my car buying experience at Jim Marsh Kia. I had the pleasure to work with Tony Johnson. I came in for a specific vehicle I found online and he took me right to it. He let me and my daughter freely explore the vehicle and let me get a feel of it. I heard so many great things about a Kia so I had to find out for myself. Tony also showed me around to other models so I can see the comparison which also helped me and my buying decision. Along the way the team Arsenio, and Ralph really worked hard to get me the best financing deal. When I say Ralph worked hard he worked hard and got me an excellent rate! I appreciate them taking the time to get all the paperwork necessary to verify my identity as that is on my report to do so because of identity theft issues. I was able to finish my transaction out with Tommy. He was such a pleasure to talk to. He is a fellow veteran himself and we were able to share some stories with one another. Thank you Jim Marsh as all of your workers are dedicated to excellent customer service with many years working there. That's a true testament of a wonderful workplace environment! When it comes to my Kia Sorrento Hybrid I absolutely love it. The ride is smooth, the space is wonderful for me and my family . We look forward to enjoying our late night rides in comfort and style! Thank you Tony Johnson for understanding my needs and getting me what I needed for my family to be comfortable! Holidays and end of years sales coming up. Come check out Jim Marsh Kia read more

Jim Marsh Kia - Kia Sorrento Hybrid - Car Dealers Near Me - Las Vegas, Nevada

This place is the most unprofessional car dealership I've ever encountered, to top the rudest front desk people ( Domique) and the suppose manager (Tod) huge joke. I took my car the another Kia the next morning they fixed it right up. The customer service I spoke with told me to file a formal complaint after hearing how rude and Un attentive her employees were. I would stay far away from these unprofessional so called professionals. Far far away. read more

I've had multiple luxury cars over the years , but Kia service department is one of the best in Vegas! Blair and Todd are professional and always go above and beyond to make sure my cars get done right and timely , Blair has even personally walked me to the rental car at hertz and made sure I got a rental car prior to close , honestly I can't thank them enough for the years of phenomenal service , Mr marsh has a great crew with Blair and Todd and I'll cont to use this service department for all my car needs ! Thanks again guys ! And shout out to carol as she always greets me with a smile and warm personality read more

My intent to trade my Hyundai for a Kia did not disappoint. From my first interaction with Gabbie, to my sales guy Pac, to the finance guy Gino, I could not have asked for a better crew guiding me through my experience. First time with Kia and by the looks of it, this may be the end. I was a die hard Nissan gal, then Hyundai, now Kia is at the top of line. Every document presented for signature was thoroughly explained, the bells and whistles with my car were reviewed, and I honestly felt right at home with my purchase. Thank you. read more

went there to purchase a kia Sportage hybrid, The salesperson went to get the keys and came back with keys for a non-hybrid Sportage. I informed him I was only interested in the hybrid; he went back inside came out with another customer and told me the doors were open again to a non-hybrid vehicle. very poor customer service, DO NOT RECOMEND read more

I started off talking to l Bella, I filled out the credit app on line Bella told me her finance team said everything looks good and to come in they can run it to many banks. Not to worry I explained I am in a wheelchair and it's hard for me begging for me to come in so I took the bus I arrived and I never seen Bella don't know if she is a real person or not. I started talking to the angry salesman like he was gods gift he started walking away and under his breath he said fuc$&$g @$$ hole about me he then comes out of finance office and says nothing they can do. All that talk was a lie. If you are handicap stay clear of this dealer Between the Lies and potty mouth of sales it's not worth it read more

If possible I would give negative stars- I am appalled by the way Jim Marsh Kia treated my elderly mother. After her car was stolen, she went to them in a vulnerable state, looking for help. Instead of offering fair and honest assistance, they took advantage of her situation and sold her a car for nearly double what it should have cost. It's clear they knew exactly what they were doing and preyed on her vulnerability. To make matters worse, when I called the dealership to express my concerns about their unethical practices, the sales manager had the audacity to suggest that I come back and buy another car! This level of arrogance and disregard for customers is unacceptable. Jim Marsh Kia clearly prioritizes profit over integrity and has no problem exploiting people in difficult situations. I strongly advise anyone, especially seniors, to avoid this dealership at all costs. read more

Outstanding service special s/o to Carol Came to get my car serviced and it was a quick and easy trip. read more

If you're reading this review please have the car inspected by another outside party before purchasing. Jim Marsh Kia service department did not do what they said they would do and put us in danger by selling us a vehicle with bald tires. They said they would put new brakes and tires and we trusted them to follow through. I really thought you guys were a step up from other dealerships but you failed this part and now I definitely won't be using this service department or buying a future vehicle here. You can do better than this! read more

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One of the best shopping experiences I've ever had was at this very dealership. Its hard to put into words how much the staff appreciates your business and what they are willing to do in order to ensure you get the vehicle you wanted. Keeping the story short because I could write a novel, I have been shopping for a new Kia Sorento Hybrid SUV for about a week and every dealership went to to treat me like a simple transaction and not a person. I decided to look outside of the state I live in (California) and came across this very dealership. I was in touch with a lovely woman at this dealership by the name of Flo, who answered all my questions, gave me all the information of the vehicle I needed and made sure it was secured so I can pick it up when I got out there. That's right folks, I drove from California to Las Vegas, Nevada to buy a car. When I got to the dealership, I was greeted by Jim Del Grosso who started the best consumer experience I've ever had. He's friendly, attentive and understanding in the issues I was having securing this vehicle and why I ended up in Nevada. Partnering with Flo, I test drove the vehicle and they answered all my questions about the vehicle, maintenance on a hybrid, the process for trading in my existing vehicle, etc. When you first step into the dealership, you realize this is no ordirnary dealership. It looks like you are doing business in someone's home. You get a relaxed and welcoming vibe once you step into the dealership and this vibe continues with the staff. Once we were done with the details and discussing what I was trying to do to secure the new Kia, I was partnered with Arsenio, Gino who kept the happy train going. They put together an amazing deal that got me into my new vehicle with no money down, an amazing monthly payment and even assisted in the process of getting the vehicle registered in California. The cap off the amazing experience, I was given a gift... A homegrown jar of Honey that the owner of the dealership gives out to everyone as a thank you for doing business with them. While I plan on having this vehicle for the long hall, I'm definitely recommending this dealership to any and everyone interested in Kia vehicles and are will to do a little driving to get the best deal possible. read more

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