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    Centennial Toyota

    2.9 (1.2k reviews)
    Open 8:00 am - 10:00 pm

    Services - Centennial Toyota

    Auto engine repair

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    Since I have a feeling Centennial Toyota will eventually pay to have my 1 star Google review removed, I'm posting it here too. I don't typically leave negative reviews, but this experience was frustrating enough that I feel other buyers should know what happened. After several weeks of searching for the right vehicle and negotiating the numbers, we finally reached an agreement on a 2025 Toyota Sienna. Throughout the process, I made it very clear to my salesperson that I would not commit to making the two hour drive each way until everything made perfect sense for me financially and the vehicle was secured. I repeated that more than once because I didn't want either of us wasting time. Once we reached an agreement, I committed to arriving before noon the following day. I even took time off work and got my trade-in cleaned out and ready because I fully expected to be driving home in my new vehicle. That evening, the dealership asked me for a $1,000 deposit to lock in the vehicle. I immediately agreed to pay it. They then told me the deposit wasn't necessary because the vehicle was already locked in and reserved for me. I even have that confirmation in writing via text message attached. Trusting their word, I got up early and started the two hour drive to Las Vegas. When I was only 20 minutes away, I received a text telling me the vehicle had already been sold. That wasn't just disappointing, it was completely avoidable. The most frustrating part is that I offered to eliminate this exact risk by paying the deposit they requested, and they were the ones who told me it wasn't necessary because the vehicle was already reserved. Instead, I lost hours of my day, took time off work, prepared my vehicle for trade-in, drove nearly the entire way, and only then was told the car was gone. What makes this even more frustrating is what happened afterward. I contacted another Toyota dealership about a similar Sienna. Before we even discussed pricing, they immediately told me their system showed another customer already had a deal in progress on the vehicle and that they would let me know if it fell through before asking me to make the drive. That level of honesty and transparency is exactly what I expected from Centennial Toyota. Throughout my negotiations, I also had concerns about the numbers being presented. I repeatedly had to ask for updated worksheets, clarification on pricing, trade value, and fees because things didn't seem to add up. While the salesperson was polite, the overall process felt disorganized and lacked transparency. I can't say for certain why my vehicle wasn't actually reserved after I was told it was. Maybe it was poor communication. Maybe it was a breakdown in their internal process. Or maybe, after I negotiated the purchase price down, the vehicle was never truly taken off the market in case another buyer came along willing to pay more. I genuinely don't know. Whatever the reason, the result was the same: I relied on their written assurance that the vehicle was reserved, rearranged my work schedule, prepared my trade-in, drove nearly two hours, and was told the vehicle had been sold before I even arrived. Buying a vehicle is one of the biggest purchases most people make. Customers deserve honesty, transparency, and for a dealership to honor the commitments it makes. In my case, I relied on Centennial Toyota's written promise that the vehicle was reserved, and unfortunately, that promise wasn't honored. If the vehicle wasn't truly reserved, I simply wish someone had been honest with me. I would have understood and never made the four hour round trip. This experience completely eroded my trust in Centennial Toyota. I won't be doing business with them in the future, and I hope they take this as an opportunity to improve how they communicate with customers and honor the commitments they make.

    Service waiting and check-in area
    Jaclyn T.

    After trying to work with Findlay Toyota and having another car fall through, I eventually ended up here and they were able to get me into the vehicle I really wanted. My sales rep was Lee Bueno. The facility itself is huge with glass walls throughout the building, so it feels very open and modern. I actually went back today to the service department to get my tint done and everything went smoothly. I especially like the automatic garage system they use when you check in your car. My last Toyota had recently been totaled and I had been without a car for about a month. The accident was a scary experience, but I truly believe that driving a Toyota helped me walk away from it. Because of that, I was pretty set on getting another one. At that point I did not even have reliable transportation to go look at cars. This location is quite a bit farther from my home, but they offered to help with transportation which I really appreciated. They also kept good communication with me throughout the process which made things easier during what was already a stressful time. The only downside was that I did have to pay a bit of a premium for the car I wanted since the model was in high demand. That part was a little frustrating, but in the end I really do love the car. It has the safety features that were important to me and helped me feel comfortable getting back on the road again. Even though this location is farther from my home, the experience has been good enough that I would consider making the drive for service in the future.

    Hannah W.

    If you're shopping for a vehicle, get every promise in writing and think twice before doing business with Centennial Toyota. I was quoted a specific price on a vehicle but decided not to purchase that particular unit because I wanted a different color. When the exact same model arrived in the color I wanted, the pricing suddenly changed. The most telling part of this experience was how aggressively the dealership avoided putting numbers in writing. During my visit, salesperson Chase took back the original pricing sheet before I could even photograph it for my records. Later, Sales Manager Avan Sachs contacted me and repeatedly insisted on a phone call. I politely declined and simply requested an updated itemized price sheet by text or email. That request should have been simple. Instead, after telling me, "I make the prices," he refused to provide the updated numbers in writing and ended the conversation with "Ok nevermind." The screenshots are attached for anyone who would like to see exactly how that conversation went. Ask yourself a simple question: If the price is legitimate, why is there such resistance to documenting it? Major purchases require transparency, accountability, and professionalism. In my experience, Centennial Toyota preferred verbal conversations over written documentation and was unwilling to provide a clear paper trail when asked. A dealership that is confident in its pricing should have no problem putting it in writing. The fact that this became an issue told me everything I needed to know, and I chose to take my business elsewhere.

    Wide counter
    Jenny P.

    This is my out of the lot car dealer and my experience then was great. This is a review for the most recent visits for vehicle service. My service advisors here have all been very friendly with most recently being helped by Jason which has been nothing but polite and great to talk to about my vehicle concerns. Jason brings 20+ years of experience and his knowledge helps make many decisions for the repairs my car needs as it's getting older. Definitely make an appointment with Jason as he will make sure to take good care of your vehicle concerns. The service waiting are is very ample, plenty of room to relax on the comfy chairs or grab a coffee and a donut when available. The donuts are supplied by Pinkbox so you get a choice of classics. They have plenty of TV screens with different channels from news, movies and sports. They also have a snack area that you can purchase other snack items and drinks. They have those barista machines that can whip up any coffee drink of your choice or even hot cocoa. Well kept area! Plenty of water to grab while you wait too. You can definitely get some work done here since it's not super loud because everything is spaced well. The dealer is near by pretty good restaurants in case you are looking for a bite while you crossing the street you can grab chick-fil-a, Meraki greek food and Calfornia Fish Grill.

    2026 GR Corolla
    Mordecai A.

    If you're looking to have a stress-free car buying experience where you're treated like family and not given the run around, get your cars from Karl Khalil at Centennial Toyota. Karl is kind, very knowledgeable and was able to get me into a GR Corolla for a very great price. A special shoutout to the finance guys who were not pushy at all and got me what I needed without any headaches. Thanks to Centennial Toyota, I'll be a Toyota person for life!

    Diana V.

    The entire building is amazing and the environment is very welcoming. People are friendly

    Angela L.

    We had purchased our car here in 2025 and got a great negotiation out of it. We have been back ever since for normal maintenance and the service is always super fast! We usually wait no more than an hour. The place is very clean and spacious. There are cold, free water bottles and a delicious coffee/ tea station in the waiting area. Our go to advisor for everything is always Greg. He has helped us many times and always explains in detail what we are paying for. Overall, this dealership has treated us well.

    24 Camry
    Mario M.

    I always inspect my vehicle after service to make sure the technician did the job correctly, and so far everything has checked out. I don't follow the 10,000-mile oil change interval. Instead, I change my oil every 5,000 miles and make sure the oil was actually replaced. I bring both my 2024 Camry and my 2025 RAV4 here for service.

    TDS is bad apparently  (because tire pressure is the same for all the tires.

    I literally bought a car today from them. Made it down the street less than 10 miles and the low tire pressure light came on. AGAIN BOUGHT THE CAR TODAY!!! And the car is treated as is. Smh. Overall experience was decent and not too bad except for this ending right here. UPDATE: The dealership called me today and schedule me an appointment with their service department to take care of it. (Will see if they make it right or try to charge me, if they fix the problem then it is only right that I update the review) we shall see.

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    1 year ago

    Thank you GM Jason MEIXNER , the charge was refunded . Thank you for resolving this situation in a week .

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    A big part of it was my journey with Huber, as he greeted us and talked story like we were family.

    Mentioned in 17 reviews

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    Jim Marsh Chrysler Jeep

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    (338 reviews)

    If you're looking for an amazing Dealer to go to to get a new car or a used car, this is your…read moreplace ,Octavio and Chris provided outstanding customer service from the moment we walked in. They made the entire car-buying experience easy, comfortable, and completely stress-free. We never felt pressured or overwhelmed, which made all the difference. From the sales team to the finance manager, everyone treated us with professionalism, kindness, and respect. If you're looking for a dealership that truly values its customers and makes the process enjoyable, this is the place to go. Thank you all for such a great experience--we truly appreciate it!

    Don't expect the truth!…read more I bought a new 2020 Jeep Willie from Jim Marsh. Nothing but misrepresentation and takebacks. My wife and I have owned five jeeps over many years. We know never own a jeep without an extended warranty. I also purchased an extended service plan. And soon the takebacks began. Although this dealership was further away from my home in Summerlin than I would like they had a shuttle service. The first thing they did was end the shuttle service with no compensation for the inconvenience to me. The extended warranty as promised was supposed to be two servicing a year for seven years. I should've read the small print because to make a few extra bucks on me.,They changed it to seven servicing. They are not really good at honoring their word. Although I do love the Service writers and you can tell they really care. The service department is just pathetic. However, they're not as bad as Jeep Only. So at least they're not the bottom of the barrel. This was a great Jeep. It must've been built on a Tuesday. It has been very good to me over the years. But I've had small issues that Jeep could never quite fix. I don't wanna say they didn't wanna fix them, but I have to wonder. Long story short now that my warranty and service is up, immediately after my final servicing, I took it to one of the local mechanics in the Summerlin area and when I drove away, everything was fixed. Imagine that...

    Autonation

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    2.8
    (19 reviews)

    I am not a fan of car buying. Especially from a dealership, much less from a used automobile…read moredealership. The first part of the experience was pleasant. The salesman was very helpful and accommodating. We found a vehicle we wanted an it cost about as much as we expected. The next step, waiting to see the finance guy, completely negated all the good work at the beginning. First, there is only one person doing finance on Saturday. Second, the couple that was in the finance office before us was in there for over an hour and a half. I don't know if it was because there was an issue with financing or they were just chitchatting. Either way, I understand the importance of customer service, but my time is precious, too. Fortunately, the finance guy was very polite and very apologetic and efficiently hustled us through the process to get us done. Overall, the results were mixed. I would not say to avoid this store, just be prepared.

    If the first time you go to a business, they screw things up, that tells you everything you need to…read moreknow about the business. Took my 2023 Taos in for the first time to this location. When I bought it in 2023 I bought prepaid oil changes. Was charged for the oil change per the bill and now there is an oil leak after they change the oil. They say, oh yeah, we did charge you, but we took it off. We just didn't show you that we took it off. If you add up the whole bill instead of relying on the debits and credits as you fo all other legal documents, then you'll see you're not charged for the oil change. So they do a mathematically inaccurate document. Shouldn't surprise me that they can't do an oil change. Now have to go back so they can supposedly fix the leak they caused and then get my car inspected for the brakes they theoretically put in because, as far as I know the pads are in backwards. If you can't do an oil change without causing a leak, why believe you could do anything else? There's no reason to go here. Don't burn your time.

    Findlay Honda in Centennial Hills

    Findlay Honda in Centennial Hills

    3.7
    (646 reviews)

    This was the best car buying experience I've ever had. Jeremy was so open & honest during the whole…read moreexperience. Everything went smooth, got me a reasonable payment & even better vehicle. Come visit Jermey for your new Honda! He is truly the best. I am very thankful for everyone here!

    My service person was R. Lopez. I scheduled an oil change after receiving a text from the…read moredealership saying my vehicle was due for service. I chose a 5:30 p.m. appointment and drove about 30 minutes to arrive on time. When I got there, I was told I might need to leave the car overnight, even though I had been encouraged to bring it in because the oil change could be completed quickly at the end of the day. The representative made it seem as though they were doing me a favor by staying late, even though I had scheduled an available appointment and arrived on time. After I got the car back, the gauges suggested the oil had not been changed. The service director reviewed the camera footage with me, and thankfully it appeared the oil change had been completed. I appreciated that he checked, but I should not have had to verify the work that way. My bigger concern was the tire. I brought the vehicle in partly because I suspected a slow leak, and I specifically raised that concern. At first, I was told there was no puncture. After a second review, however, they found a puncture and determined that the tire needed to be replaced. That was exactly what I had been worried about. I am grateful to the parts and service director for taking the concern seriously, reviewing the situation, and having the vehicle checked again. At the same time, I am extremely frustrated that the service staff initially would have let me drive away with a faulty tire. I am driving to California next week, and the tire concern was one of the main reasons I brought the vehicle in. To their credit, management eventually addressed the issue. Still, the overall experience left me feeling dismissed, inconvenienced, and concerned about the initial quality of the service review. I expected clearer communication, better follow-through, and more care with a safety issue.

    Jerry Seiner Mazda

    Jerry Seiner Mazda

    3.0
    (237 reviews)

    Sales Person: Lulu Finance Manager: Adam…read more I got my very first 2nd hand car 2024 Kia Sportage here in May 18, 2026. Everyone is super friendly and they welcome you with open arms. Lulu worked with me and my step dad with all possible options to get approved for the car that I wanted. And so we did. She worked alongside with Carmella who helped us get our family cars when she used to work at Toyota. Adam the finance Manager worked closely with us when it came to purchasing the extended warranty to make sure that we are picking the right choice without breaking our pockets with our monthly payments. Everyone treats you like you are part of their family. After I make on-time payments I will make sure to comeback to this dealership to get an upgrade when the time comes. I highly recommend this dealership to anyone and everyone if you are looking for your forever ride, most especially your family car! Thank you Jerry Seiner Mazda for everything! This car means a lot to me and my kids!

    Uli is my guy! Super patient, did everything he could, sincere, genuine, even picked up his phone…read moreon his day off for me to assist me in questions. Never pressured me, made me feel right at home and very comfortable there! I was very indecisive, but we ended up making a deal happen! The sales manager, she was so nice as well... believed her name starts with a L? Lidia? She was apparently newer, but she was a great! I felt kind of nervous and embarrassed with my financial situation and being unsure of what I wanted but, she never made me feel a certain way! She actually found me several great deals for my financial situation and I couldn't be more grateful! Thank you so much Jerry Seiner Mazda!

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    3.2
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    I had an amazing experience at Prestige, and I can't recommend our salesman Jovan enough! He was…read moreknowledgeable, kind, and truly went above and beyond to make the entire car-buying process as smooth and stress-free as possible. He took the time to answer all of my questions, explaining everything clearly so that I felt comfortable every step of the way. Jovan exceeded my expectations and along with every one I was introduced to at Prestige. Great customer service, & I highly recommend!

    ‼BUYER BEWARE - DO NOT TRUST THIS DEALERSHIP WITH YOUR PERSONAL INFORMATION.‼…read more My experience with Prestige Chrysler Dodge Jeep Ram was beyond unacceptable, and I believe every potential customer deserves to know what happened. We purchased a vehicle for $100,000 and paid for it outright. We wrote a personal check, which the dealership accepted without issue, and the vehicle was purchased in the name of our trust. As part of the trust paperwork, I had to provide my Social Security number for tax purposes. The following day, the dealership called asking to run my credit to "verify my identity." I told them absolutely not. I made it crystal clear that I did not authorize a credit inquiry. I even offered to immediately replace the personal check with a cashier's check if accepting it had suddenly become an issue. The very next morning, as soon as they opened, I was there with a cashier's check and exchanged it for my personal check. Despite my explicit refusal and despite receiving the cashier's check, I later received an official Notice of Adverse Action showing that my credit had been accessed. What happened next was even worse. When I called the dealership, I was repeatedly told that no one had run my credit. After I sent them the official letter proving otherwise, they didn't apologize. They didn't explain what happened. They didn't investigate. They simply ended the conversation, refused to take responsibility, and I never heard from anyone again. That told me everything I needed to know about how this dealership treats its customers. In my opinion, if they are willing to use personal information that was provided for one purpose after I expressly refused permission for a credit inquiry, I have serious concerns about how they safeguard customer information. If they'll ignore a clear "no" from one customer, ask yourself how they might handle yours. To make matters worse, we never signed a single document authorizing them to run our credit or use our personal information for that purpose. Because of this experience, I have filed complaints with the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), the Nevada Attorney General's Bureau of Consumer Protection, the Nevada DMV Compliance Enforcement Division, the Better Business Bureau, Chrysler/Dodge/Jeep/Ram Corporate Customer Care, 700Credit, and Experian so this matter can be independently investigated and this dealership can be held accountable. I hope no one else has to go through what I did. Protect yourself. Monitor your credit. Get everything in writing--that documentation is what is supporting my case right now. Think twice before trusting this dealership with your personal information. The worst part is that we were already in the process of purchasing another vehicle from this dealership when this happened. Not only did they lose another sale, but now I'm left dealing with the consequences of their actions. Ironically, all of this could have been avoided. If someone in management had simply been honest, accepted responsibility, apologized, and had a conversation with me, I never would have felt the need to file complaints with multiple agencies or leave this review. Instead, they chose denial, silence, and avoidance. That, more than anything else, is the true reflection of this dealership's management and how they value their customers. Potential buyers deserve to know exactly how this situation was handled before deciding to do business here.

    Jim Marsh Kia

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    We had one of the best car buying experiences we've ever had all thanks to Chicagos, Daniel Drezner…read more(aka T-Rex) and the entire team. Our day actually started at a different dealership, and nothing there was adding up...it just didn't feel right. So we trusted our instincts, walked away, and headed over to Kia without really knowing much about their vehicles. After doing a little research and already having a general idea of what we did and didn't want, we walked in hoping for a better experience, and that's exactly what we got. From the moment we walked in, we were greeted right away by T-Rex. He was professional, welcoming, and most importantly...he listened. We were very upfront about what we had just gone through at the other dealership, and without hesitation he said, "Tell me exactly what you want, and I'll do my best to make it happen." And that's exactly what he did. No pressure. No games. No back and forth confusion. Just honesty, transparency, and real effort. The entire dealership had a great energy. Everyone we interacted with was friendly, helpful, and genuinely seemed to care. One thing that really stood out was seeing the owner there at 93 years old still taking calls, that alone says everything about the kind of business this is. It truly feels like a family-run place that treats its customers like family. Once everything was worked out, we went into Gino Massaro's office to finalize paperwork, and even that part (which is usually the most stressful) was quick, smooth, and easy. He was professional, efficient, and made the process feel effortless. From start to finish, we felt comfortable, respected, and taken care of. No stress, no pressure, just a genuinely great experience. If you're looking for a dealership that actually listens, respects your time, and works with you to get what you want, this is the place. Ask for T-Rex...you won't regret it. We will absolutely be back for our next vehicle. Highly, highly recommend!

    The first time we went to Jim Marsh, the salesmen were friendly enough and seemed to want to make a…read moredeal, but for some reason, the manager wasn't willing to give an edge. So we went to Findlay Kia who was more agreeable, and sold us a 2021 KIA Sorrento Hybrid. Years later, we again went to Jim Marsh, to buy a 2025 KIA Carnival Hybrid and to trade in our Sorrento. The salesman was knocking himself out to get us to buy from there. But they weren't willing to remove certain and unnecessary tacked-on items that we didn't want that raised the price. The manager practically got angry and said he doesn't want our trade. So we went with Findlay for the second time. We did go to Jim Marsh to have service done on the Sorrento --- but they couldn't identify nor replicate the problem we were having, even after having weeks of having our car there! So we took the car to Findlay who fixed it. Now, we need transmission service done to our 2025 KIA Carnival Hybrid, and that's covered by warranty. Since Jim Marsh is the nearest KIA dealer, I went on line to schedule the service, but their website said to talk with Todd, the service manager. On three separate days, I called the Service Dept directly and tried to get hold of Todd, but got his voice mail. Each time, I left a message for Todd to call me back. I have not heard back at all. I can sort of understand why the sales people don't want to deal when we wanted to buy a car because they want the highest sales price possible. But by doing so, they lost the sale, TWICE! But their service department? Totally unresponsive! There are no excuses for such poor behavior. Terrible customer relations, terrible customer service. I heard that Jim Marsh himself has an office there. He should know about how his staff treats people. How do they stay in business?

    Jerry Seiner Buick GMC

    Jerry Seiner Buick GMC

    3.0
    (331 reviews)

    I purchase my 2026 GMC SIERRA 1500 STL, with the 5.3L V8, 4x4 with all the bells and whistles. May…read more3rd. Decided to take it on the road trip to see how will do. This truck pretty much drove itself. When you set the cruise control to your set speed, set the gap adjust for the following distance the truck pretty much seem like it's was driving itself. Even going up and down hills, it was very easy to drive it would stay at the speed that you selected. It would slow down when it get too close to a vehicle even if a vehicle switch lanes in front of you. And speed up when the Gap opened back up on it own. Very comfortable ride was the smoothest drive I've ever had and I've driven a lot over the years. My 2014 F-150 didn't have any of these settings. I did get it new also but some of the features was probably not in vehicles at that time, not downing the F-150 or Ford. And that's just a couple of gadgets on this truck. If you're looking for a new vehicle to buy check out GMC you might be surprised.

    My husband bought his 2018 GMC Denali here 2 years ago and has had nothing but sketchy problems…read morewith their service department. Every other 3 appointments they bring up that he needs to get his front struts replaced for "leaking" for 3 THOUSAND dollars. He declines. Goes back 3 months later and magically they don't see anything wrong with them. Recently he received a quote to replace his rear brake pads and rotors for $1K...... took it to a great reputable shop close by and they said he didn't need them replaced for another year at least as they were 6mm and that it would just be brake pads (with pictures and a demonstration with his pad). As well as a rear differential fluid leak (caused by a seal NOT the gear) and charged him $1100 to fix. We called the other shop about this and they BELLY laughed at the absurdity of the cost. Not to mention every oil change that he has had an "APPOINTMENT" for he has waited at least 4-5 hours for completion and his truck isn't pulled back for at least an hour.

    Centennial Toyota - car_dealers - Updated August 2026

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