Went in to look at an possibly purchase a used vehicle tried to lowball me on my trade made me decode rite there on the spot they are crooks I did my research i know what my trade was worth in today's market avoid them read more

Maria Marks helped me out a lot. She helped me find the right car for me and was a very nice person. Dodge worked with me to get a great car and helped turn in the vehicle I got from a horrible "dealership." read more

I bought a new Rubicon in January. It had a small sound like an air leak coming from around the side window. I ended up with Carl as my service advisor. The problem was difficult to diagnose but Carl was encouraging and patient and the problem was taken care of. Just had my first oil change and I told him I would be waiting in the lounge. He expedited everything so I could get out in a timely manner. Thanks, Mr. Carl! read more

If I could give this place less than one stars now I would. I bought my Infiniti from here a couple years ago and recently needed some repairs done. Because I bought a warranty, I took it here for the repairs. I called on a Wednesday to get it in because it was not driveable due to overheating. Took me ALL day to finally reach someone to schedule an appointment. All day the phone rang and rang and/or I left multiple voicemails. Finally around 5pm when I spoke to someone they said they didn't have any appointments available until MONDAY! I had no choice so I agreed. In the mean time I had to pay for a rental car out of pocket. Monday morning I had my car towed at 9:00 am. I met Kelly who told me he would be my "service advisor" and that he would be the one keeping me in tune with what was going on. He said I would hear from him by the end of the day and he would give me the diagnosis. Never heard from him. After again calling multiple times I finally got in touch with him and he told me no one had even looked at my car yet. Annoying. SAME thing happened Tuesday. Never heard from Kelly like promised. I finally got a hold of him and again no one had looked at my car on Tuesday either! By Wednesday I had to get my dad involved because obviously I wasn't getting thru to Kelly or anyone. They finally looked at it Wednesday evening and gave us the diagnoses. They said that my radiator and both radiator hoses needed to be replaced ontop of all the other repairs. Radiator was covered under warranty but hoses were not. Kelly told my dad it was going to be almost $300 for the two hoses and installation!! We googled the hoses and they are $20 each. I also called my regular auto shop and they quoted about half of that to do it. After my dad told Kelly this he dropped the price a little. Clearly trying to rip us off. Called on Thursday because Kelly wasn't communicating still and the car still wasn't finished. They had ordered the wrong radiator. They assured us everything would be finished by Friday before the 4th of July weekend. Wrong. I dropped off my rental car Friday morning that I had been paying for thru all of this. My dad called and it STILL wasn't done. They said I basically had two options, not have a car for the weekend, or pick it up and bring it back Monday. Um no! We said they needed to give me a loaner or pay for another rental. At this point Maureen stepped in since Kelly was MIA and she told me to come in for a rental. Picked the rental up and was told the car should be done by Monday. Monday it wasn't done. Tuesday it wasn't done. Wednesday they said the battery had died and wanted to charge us another $300 for that! What a JOKE!!! Again my dad got the price down a little but that is RIDICULOUS. Finally on Thursday it was done. They had my car for TEN days for basic repairs. I will literally never bring my car back here for anything, warranty or not. Kelly is probably the worst service advisor/communicator. This place is a total joke. Now I see why everyone leaves bad reviews for the service department. The only upside was that my dad talked Kelly into reimbursing me for the 4 days I paid for a rental while my car sat in the shop before they got me a free rental. If you want to call that an "upside" because it should have been done in the first place. Thanks Maureen for stepping up when Kelly wasn't but seriously STAY AWAY FROM THIS PLACE! read more

Everyone was super nice and helpful! JP really helped us out and made sure we were satisfied before we left!! He was very organized and had everything done! Thank you so much! read more

Bought a 2018 Jeep Wrangler last month and the process was fairly quick and easy. I emailed the online sales dept about the vehicle and went in that evening to purchase it. Dealt with Sean in sales who was very easy going and polite. The financing people were a little forceful with warranties but I get it. Pretty good experience. read more

I made a service appointment a week in advance, with Carl at 2. I waited 20 minutes for Carl, who looked at my vehicle, and said it'll be four hours to get next in line for service, and if it's a wiring issue, it'll be two or three days. I chose not to wait until 6 PM for a new headlight bulb. To add insult to injury, I received an email from Tina Harris that I missed my appointment. read more

I bought a new truck here. I liked the way they show a complete breakdown of the costs instead of just showing you the payment. It gave me a better idea of the deal I was getting. Amani was great as the salesperson. Joseph A. has been great assisting me with some questions post purchase. read more

I recently purchased a used car from dealer. The Salesman, Stephen, was very easy to deal with, I would buy another vehicle from him. With that being said, I would NOT purchase from this dealer again or even recommend anyone to them. They misrepresented the car as it doesn't even lock yet they stated they ran it through the 120 point check? How can they sell a car that one door doesn't lock and NOT DISCLOSE THIS?! Unfortunately, this was not caught prior to purchase as I was not aware door would not lock but knew issue existed but not being able to lock was not one of them. When I had shop run through other things they state were in working order were will not so much. This was a straight forward deal yet the Finance guys, Yes 2 of them, delayed and delayed and kept trying to get me to to buy extended warranties which I DECLINED also wanted me to opt in for tire/wheel and Roadside assistance, which I ALSO DECLINED! I feel they were very sneaky and wore a person down where one just wants to wrap it up & get out of there so even looking at the contract you just miss it as they are showing you so many numbers here sign here, sign here, sign here, slipped in a little addition, granted it isn't that much it is the PRINCIPLE OF IT, I DECLINED AGAIN and the 1st FM tells me the little addition was just something as a dealer they throw in (no extra cost, even though I stated I did not want or need!) I have left messages for the Finance manager to return my call to discuss this and have yet to receive a response. Of the FM I dealt with is out and not available. Update: More messages have been left to no avail. So either I can dispute this little additional charge OR file a Arbitration claim. Unfortunately, I live further than 150 miles otherwise I would have no problem returning the car and getting my money back! UPDATE: I rec'd call from Valdimar (sp ?) who apologized and was going to give me a refund of the discussed amount, then put me in touch to with Steve who confirmed. Well NO REFUND SHOWING YET! They sure are quick getting your money but VERY SLOW ON RETURNING!!! read more

We had a great buying experience with this dealership but that is where it ended. We purchased a 2014 dodge pro master 12 passenger van for the family and have had nothing but problems with it. We purchased all the bells and whistles, all the extra warrantees and I have had nothing but grief with their service department. Every time we come in to make an appointment for a repair we are told that there will be a vehicle waiting for us and we end up waiting hours upon hours at this dealership just to get be put into a rental vehicle. You should not have to have major repairs done before you hit 10,000 miles. So I guess my complaint really stems from buying a new vehicle that is new to the market but this dealership does not make it any easier. My advice is stay far away from this place. read more

I had a wonderful buying experience here. They are conveniently located near my work, so I dropped by after work one evening. The Salesman with whom I had initially been in contact with, Don Seefried, was off that day; no worries, Alyssa was amazing. She helped me arrange a test drive, answered all of my questions, helped me reserve my vehicle, and never once tried to pressure me. When I returned to make my purchase, Don was leaving for the day as he had just returned from an out of state trip to retrieve a vehicle for another customer, so he was exhausted. No worries, I completed my purchase with the help of Anthony "Tony" Torres. He was very friendly, knowledgeable, and also never once tried to pressure me. I highly recommend Auto Nation. Their no haggle pricing, reserve policy, and return policy all set the standard that all other car dealers should follow. In the future, my wife and I will purchase all of our vehicles from this dealership. read more

I bought a Ram 1500 Laramie Auto Nation North Phoenix. I expected it to be a big hassle but instead it was very comfortable. I got a price $2000 under the closest competition. The follow up phone call with the details after the sale was done quickly. Bruce Weiss and Ron K were the two salesman I dealt with and both were very thorough. I've bought many cars over the last 40 years and the overall experience here was unique and excellent. -Mike Kennedy read more

AMAZING service. Love there sales & service department. Very helpful & not pushy. I purchased several cars & use there service department regularly. read more

While my service guy Rocket was great, the company seems to put themselves above customers. I made an "appointment " three days before I went ;An appointment at 7:30am. There was a guy there when I made my appointment complaining about the wait time for his car to be worked on. That should have been my first clue. When I arrived for my "appointment" I was informed there were four other cars already ahead of me, and my car may not get seen that day. It wasn't. It did not get seen until The afternoon of Tuesday. My work was warranty work, so I was given on Tuesday morning a rental car at their expense. My advice is, be prepared to not have your car worked on the day of your "appointment " because the appointment only puts you some place in the que. and don't yell at the service adviser! Get on Management about their business practices! They need a night shift or more mechanics. read more

Don't give these guys your phone number unless you want endless phone calls. Lot rat Francis calls me regularly even though I never pick up the phone and always block his number thereafter. Of course he grabs another line to call next time. These dealerships must have an endless number of phone lines to call from. read more

I tried buying a ram thats 57k and they wanted to give me the payment at 900 that's how much I was paying for my other ram that was brand new 68k including gap so far this has been the worst dealership I've gone to read more

I brought my Jeep in on Monday after talking to rocket the service advisor asked me too and he said that the technician would probably get on it that day. Tuesday afternoon I called to find out what was going on because I had not heard anything from them and Rocket said he got the warranty approved and it should be done soon. Wednesday nothing. Thursday nothing. Friday nothing. I called Saturday and was told it would be done shortly ( in 5 hrs) I will never go back. P.S. I have not said what I would like to say but you can guess what that might be. read more

Had a routine oil change and tire rotation done today. Maureen was my service advisor and she was amazing. Super friendly, kept me updated and delivered on the length of the appointment. My last appointment was less than pleasing to say the least. Waited 3+ hours for an oil change. I will stick with Maureen from now on! :) read more

Do not take your vehicle her. These guys have the worst customer service I have ever encountered. My Jeep that is only 6 months old had steering wheel vibration issues. They told me they just needed to balance the tires. I took it in early morning and they said they would have it back to me by the end of the day. I get a call at 4 pm saying they have to keep it overnight. Are you kidding? So after going back and forth with the service guy he says fine come get it by 6. I get up there, pick my car up and the vibration is just as bad if not worse. I call back and they say "All Jeeps do that". Holy hell these guys really think I'm done. The icing on the cake is they charged me $85 to do this on a car that is 6 months old. 2 days later I took it to Air Park Chrysler Jeep and they were able to fix the issue that day. I wouldn't have wrote this review if Auto Nation Chrysler Jeep service department would return my calls but they have ignored me for about a month. The worst people to deal with ever. read more

I would like to give a shout out to Roman, he's awesome and thankfully he's relentless. I've had him searching for the perfect Challenger for a couple months and he hasn't given up! If only that car would drive-in I'd be there in a second to pick it up. He's gone above and beyond my expectations. It's a pleasure working with him because he truly cares about my needs and wants. Thank you Roman. read more

Called Sunday afternoon to make an appointment for Monday @8:30 am servicing my truck. Lady confirmed appointment. Dropped off my vehicle a day prior and left my key in the drop box as instructed. Monday comes and it's 2pm and haven't received a phone call for an update on my vehicle. I call multiple times with no answer. I had to call the sales dept to have them check the status on my vehicle to which they tell me that they don't have any appointments for me. This cause some major concern and frustration. I had a confirmed appointment and couldn't reach anyone to tell me what was going on! 6:30 I arrive to find that MY KEYS WERE STILL IN THE DROP BOX. Nobody even bothered to check the box! Gentlemen at the service desk was no help either. Apparently they have 2 drop boxes and I put the key in the "wrong" box. DO NOT BRING YOUR VEHICLES FOR ANY KIND OF SERVICE HERE read more

I literally called the service dept for TWO days trying to get someone to answer. Finally, I drove my jeep there and walked in to make an appointment. Everyone seemed peeved. While my jeep was being serviced...I called and called and called and called...I then called the sales dept in order for someone to answer. I was told they would "walk my message over" and didn't have an answer as to why no one answers the phone in the service dept. I finally received an email response AFTER sending 2 emails a day apart. I've never seen such horrible customer service. I will keep driving my jeep across town to another dealership. Soooooo very disappointed. Stay away!! read more

Worst dealership EVER!!! I went down three different times was told three different times they are still working on my deal!!! Ran my credit so many times. Promised so many things and under delivered in everything. Not to mention after having the new Jeep for less than 24hrs I had to take it in and was in the shop for three days!!! Absolutely unprofessional in every way read more

Guess what happens after few weeks of me not calling or showing any interest, they sent me an email: ""I am emailing you about the 2016 Kia Forte you inquired about a while ago and wanted to find out if you are still interested in the vehicle. If you are, that's fantastic! I have good news for you, we have new prices out for our vehicles"" That's is the price haggle for those guys, the claim that they never drop their prices is a pure lie! read more

STAY AWAY this place horrible. Made appointment for Friday. The person that I made the appointment with gave me wrong directions. Dropped car off Thursday night. Was told may not get to it till next week. I asked Why did I make an appointment ? I was told that's the way they work. So now my car is held hostage. I was told that on Friday, I would get a call with the status. Friday received no call so I called service at 5pm. Was told that there were 36 cars ahead of mine for service. I made 4 calls today, Saturday. No call back. Finally spoke with Manager. Said 10 cars ahead of mine.at 4 pm. Probably won't look at it till Monday. They close at 5 today. I would have gone and picked it up and taken it to another car service, but I am disabled and its going to take me a long time to arrange a ride. They are closed on Sunday. Hope to see my vehicle next week. Never returning to AUTO Nation again,. read more

Always recommend the quick service oil changes!!!! I'd love for them to do more with their waiting room but that's not here nor their and wont go to losing stars. I don't go for the wait. I like to get in and out, I bring a book and headphones. I expect a wait so don't be mad. Also don't be surprised at car maintenance costs. The longer you put off regular maintenance the more expensive the repairs get when they all come crashing down. Lol people are crazy. Great job handling the looney bin that were angry at the prices at a dealership using real parts. read more

The vehicle I saw online was not in there lot, the salesman drove me around to the back of the collision repair lot and we saw the truck, a 2019 Ram Warlock with a dent in the front bumper. It took three trips to the dealership to to get it fixed right. And they still never detailed the the truck!! I will never go there again!!! read more

I, like most people am not a fan of auto dealerships. I have to tell you, as dealerships go this one is pretty good. They stand behind what they say and promise. Their staff is courteous and professional from sales to management to service. See Ennis if you are looking for a car. He'll make sure you are comfortable and will not push you to make any decisions that you are not ready to make. Good experience.... I'll return. read more

Came here to drop off a car with a friend and Marvin I'm service was taking his sweet ass time when last time I was here I was in and out in 5-10. Filled out some paperwork and handed them my keys and left. read more

Have purchased two Dodge Rams from this dealership one in 2007 and one in 2008. I have never had a good experience with the service department this dealership will sell you service you do not need and perform poor sub-standard work on your vehicle was told I needed front brakes on my 2008 Dodge Ram and I okayed the work and picked my truck up after spending hundreds of dollars my brakes had never made noise until I let Power Dodge work on my truck. I had them perform all oil changes because I purchased 5 years of oil changes but pay for upgraded oil changes because I use synthetic oil. After having a leak from my oil filter that they installed they blamed the leak on the power and pressure created by the Hemi engine? Really They are telling me they are using Mopar parts but it is their value line they have so they can compete with other repair shops. They are telling me they are sorry and they will replace with premium Mopar parts that cost twice as much as their value line. I would be very afraid of letting them use value line parts on your vehicles. I will update after and if they fix my truck right. read more

Let me start by saying my first experience was at least up front and they respected my time. I should have learned after getting lied to by Arrowhead Chevy to stay away from their staff, but I made the poor choice of dealing with Edwin again at a new dealership. He takes days to get back to emails and doesn't answer the questions that are asked. He also had my car at his disposal for a week, but wanted me to drive an extra 60 miles so they can "evaluate" it again. Save your time and just go through someone else if you can. read more

Totally staged reply. Tried calling the number they gave and could never reach anyone to discuss our dissatisfaction. Ended up at Bill Luke!! Now they know customer service. Auto Nation? They'll be CLOSED and boarded up in no time! read more

purchased vehicle on 01/04/21 2021 Dodge Ram and a 2015 Chevy Captiva

This place is awful. Worst dealership I've been to. -False advertisement "the price you see is the price you pay" is complete BS. Car was listed for 6k next thing I knew it was 7800. Asking for the listed price isn't "haggling" its asking you to own up to your advertisement. -customer service is crap dealer got short and pissed off at me when I mentioned they were not owning up to their advertisement because they were changing the price of the car. There were other things i didn't like but I think I've ragged on enough. ******Go to BELL HONDA and ask for OMAR.****** He'll actually negotiate with you and work on getting you a price you'll like. Was willing to sell me the car I wanted for KBB price out the door. They wanted 14k but I told them I'd pay 11k (kbb) out the door, they sold it to me for that. No tricks or bs like Autonation. **************************** read more

JAYCIE IN THE SERVICE DEPARTMENT IS A LIAR!!!! She told me the diagnostic fee rolls into the vehicle repair cost, looked at my paper work and she charged me for the repair plus labor plus the diagnostic fee! Not upfront about anything at these crook dealerships!!!! DONT BUY OR REPAIR YOUR VEHICLE HERE!!! read more

My wife and I were in today to buy a new Dodge Rebel, the salesman has no idea about this truck... I asked question about the suspension and he had no information or had no knowledge of what this truck had. My wife had to Google any information about it.... so should my wife get the commission for this? Nevertheless we went inside to do the numbers thing and the sales team were very argumentative and talked down to myself and my wife... The girl who seemed to be the manager was rude and condescending, she would not let us talk she ran over you just to make her point! When I asked for my keys back the Finance guy came out and was a very rude and abrupt, he told me "Are you going to listen cause I'm not going to beg you." Who does this? And why are they in the car industry? I will never step foot into any Auto nation dealerships ever again... I do also strongly recommend anyone who's buying a car to pass this place by! read more

We are thoroughly disappointed. We saw a newly listed used vehicle online, immediately called to make an appointment to come look at it, which is way far from our house. We spoke to salesperson Mike and told him what time we would be there and set the appointment. Upon arriving, which was on time, mike had apparently taken a different customer instead and so we were put with someone else. Looked at the Jeep and absolutely fell in love with it and were wanting to purchase until she told us that it was sadly sold. We were told that it was for sale and drove ALL THE WAY OUT HERE for a sold car that we sadly fell in love with. Absolutely so so devastated and we felt like we had been taken advantage of. read more

We set an appointment for a tire pressure check, and 24 hours later nothing, and no talk about the bad costumer service

Avoid the service center if you want to keep your sanity. I have purchased two vehicles from this dealership through the USAA Buyers program. Each purchase I added a oil/maintenance package that requires me to only use this service center. Every time I have scheduled service (oil, warranty, etc.) I have been treated poorly. They will tell you that an oil change is only 20-30 minutes and you can wait when in reality you will be waiting several hours. I have had appointments where I was told parts needed to be ordered under warranty when in reality they never were! Don't waste your time and go to another service center that actually cares about customer service because this place does not. For what it is worth, I have never received any type of customer service survey or follow-up....a good indicator that they really don't care. Remember, you have been warned! read more

I hardly ever take the time to leave a review and never before have left a negative review because I like to think people learn from their mistakes. There is enough negativity in this world, the silver lining with my experience at AutoNation is that it has been so awful it is comical. I am a very patient person with people in any service industry. They deserve our respect until proven otherwise. This is categorized as "otherwise" A month ago, I traded in my used car for a lease on a new vehicle. My experience with the salesman was satisfactory (Thanks Edwin) and I love my vehicle. However, this review is for the Finance department at AutoNation. After 30 days in my vehicle, I have yet to receive the paperwork for my lease, Chrysler Financial has no record of me leasing the vehicle I've been driving for the last month. My temporary dealership plates are set to expire in a week. I have initiated 10+ phone calls with the finance representative assigned to me and made 3+ trips to the dealership for "corrections" to my contract. This is my first time leasing a vehicle but it seems to be the first time for AutoNation as well. I was forced to pay the dealership my first payment and they say they will forward it to the lienholder so I am not late, we will see if that actually happens. It seems they would have not even made this a priority without me prompting the issue first. Promise after promise undelivered. You can go a long way in life for properly setting expectations in life, especially with customers. This is a lesson that the finance team has yet to learn. Very clear they do not respect someone's time and do not prioritize fixing their mistakes. Hopefully the 4th time signing a lease agreement will do the trick and I can never interact with them again. If the car sales industry even cares about customer experience anymore, please use this review as means to train your employees on better customer experience, positive interactions, and following through on commitments, don't just fire people and bring in more of the same. This is a lack of leadership at it's finest. PS: the culture of car sales needs an overhaul in general. They keep sales boards up visibly to the customer and make it abundantly clear that you aren't a customer, you are a metric to hit a quota and win a contest. The after sales service reflects that attitude. It's not at all a mystery why people hate the process of buying cars. Their is a huge opportunity to separate yourselves by simply adapting to the times and getting out of this "GlenGarry Glen Ross" attitude. Technology allows customers to do a lot of research on you before you ever go in, guess I should have done my research. - Consider this transaction a 1 time occurrence. ALSO, PROHIBIT YOUR EMPLOYEES FROM TALKING ABOUT HOW MUCH THEY MAKE OR COMMENTING ON YOUR SALARY WHEN APPLYING FOR A LOAN. IT'S REALLY UNPROFESSIONAL. read more