Erica handled everything professionally, and friendly. No arguing or hassling over pricing. A n d actually got several thousand more than other buyers offers. I would definitely recommend AutoNation for my next sell or purchase. I saw only late model, extremely clean cars on sale floor. Be sure to contact Erica if your thinking of selling your car. read more

Came from the San Antonio area to buy a car. I talked to Hunter the sales guy who was good at making sure I was very informed about the car. Talked to Chris Lopez who was working out the financing part of the deal he is the finance manager. My family and I get there and the vehicle looks good and we test drive ita all good. Its time to talk to Chris the finance manager to finalize the paper work. He proceeds to tell me that I need to get the extended warranty plus the Gap insurance in order for the finance company to fund the vehicle Because they don't think I can fix the vehicle if something breaks on it based on my credit. I took his word for it. They added the warranty which was almost 5k more. Shortly after I leave I get the welcome call from the finance company who told me I didn't need to get those warranties in order to get financed. So I call the dealership several time to talk to Chris on why he would tell me what he said. They don't get back to me for several days for him being gone out of the office. Chris finally calls me back says he never told me that even know both my wife and I were in the office when he said it. I had them take off the warranties And change the contract. Be careful of Chris the finance manager and Roman his boss the finance director. Neither seemed to care or apologize for lying, I would not recommend this dealer to anyone. Take your business elsewhere not here. read more

Bought our vehicle on 11/14/25. Brought it back on 11/27/25 because the front seat was missing bolts and the ac was not working. They had the car a week and bolted the seat, but didn't find an issue with the ac - gave it a temporary fix. Two weeks later, ac stopped working again and check engine light came on. Returned to the dealership and the manager very rudely told us it wasn't their problem and we needed to take the vehicle to the GMC dealer. Took the car to GMC and they fixed ac but we didn't really get an answer about the check engine light. When vehicle was returned there was an error for one of the tire sensors. Three days after having vehicle back, the check engine light came on again. We have had the car 6 weeks and it was been on the shop for almost 2 weeks. Auto Nation USA does not care. They sold us a bad car and told us it is not their problem. I will never buy another car from Auto Nation USA read more

Calling my attorney for help dealing with them. I bought a car in January 2025 and they were supposed to give me a rebate certificate to get my $4,0000 rebate on my taxes. In march, Chris Schaded, the Manager texted me that they were working on getting me the certificate. Since then, he has not responded to my my phone calls or text messages. As such, I am hiring an attorney so that he will have to pay the $4,000 AND any attorney fees AND they will have a court judgement against them. It would be so easy to just send me the certificate. read more

I brought my 28 year old son here to get a car. It started out looking like it was going to be a good experience, However that didn't last long, After repeated lies and then saying we got the loan we left the lot with the car the next day. A week later they called and said there was an issue with the down payment and we needed to supply more paperwork and an ID. Mind you this was at 9PM. I thought we were going to a reputable dealership, However this is like any shady used car lot. We have already fixed several items on this car that supposedly had there " 50 " point inspection. They tried selling my son every shady deal possible in the financing office. Don't think they realized that the kids dad was a mechanic. I would avoid Jeff , Amadeo and the rest of them, Just not worth the hassle. I wish I could write a good review but I just can't give this dealership any praise after this mess. in the future ill take the longer drive to Blake Fulenwider Ram Chrysler Dodge Jeep of Beeville. It would have saved me time and money in the long run. read more

Go see Toby Suphachai the best car salesman ever in CC. Toby will give you great advice about all anything & any car you love!

Honestly selling cars to dealerships can be a pain but the manager Chris was respectful and worked with me. Ericka also helped and she is the best if you go here make sure to ask for her and she will definitely take care of you. She has helped me both times selling my car. read more

Teresa very helpful and was a quick process since I'm starting my credit I was still approved with a fair monthly price

Brought my truck in to get appraised to sell to them and got a good offer but since I had a power of attorney for my husband's signature now they won't work with me or even call me back after I asked them if it would work for a trade in. Everyone is either on vacation or out of the office today or the whole week! All I wanted was a straight answer so I'll be taking my business elsewhere. Your welcome. Lousy customer service! read more

Spent way to long and the tire they said was fixed it seems they just moved to the front. Went to them because of the review on auto trader and will post there also. Sure hope the auto warranty I bought is worth anything read more

My experience at Autonation USA was by far one of the best experiences I've ever had. Ethan was amazing in finding me something that met all of my needs when it came to finding a vehicle just right for my family. Ram and Chris worked out the best deal for me and I'm forever grateful for them. Hunter was amazing and did things in a timely manner he sat and explained everything to us. I can't believe how wonderful of a team they were. I'm so grateful for this team of people! If you need a car PLEASE go to them! They will get it done! read more

TLDR; Avoid this place if at all possible. Ive never experienced a more mismanaged business. Upon the complications from seeing a vehicle til after my purchase there, I can honestly say I will never purchase from here again. I left an email on the website about my inquiry for a specific vehicle in stock. Had to call because nobody responded to my email. Scheduled a viewing only for the salesperson completely ignore our appointment. After an hour of waiting, I finally complained to the general manager who also waited half an hour before he acknowledged me. They took another half hour finding my vehicle that was apparently not even ready to be sold. I waited three days before the vehicle was ready. Upon signing day, the next salesman who was supposed to be meeting me had called in sick. The vehicle was ready, except the fact that the antenna was missing. Supposedly dismantled from their car wash. I waited a week before i was able to get the antenna fixed, only for the repair to be made and nobody called to let me know it was ready for pick up. The excuse i got was "they left early for the holidays". Ineptitude to the highest extent. read more

Called the dealership to schedule an inspection. The Service tech stated "We are short handed, we have two service writers and one tech that does car inspections" she said she didn't know when the tech was scheduled therefore she could not schedule a time or date to have my truck inspected. I live seven minutes away from the dealership! I will drive 2 1/2 hour to San Antonio to have my vehicles serviced in the future. Thanks read more

RUN. Run and do not look back. One usually gets kissed first. But if you like it rough - Use their Service Department! . Major mechanical issue I was too dumb to pay attention to in the first few days. And the lovely VERITAS full engine warranty I was sold by Hunter Havelka was really, really worth the 3k extra $! Hunter told me it would cover everything in the engine Front to back. Whole powertrain. I asked repeatedly if repairs would be covered. Hunter assured me it was the best warranty. You bet! It'll cover the engine!! Not the GASKETS inside the engine!!!!! So only the metal, I guess? And lovely sugary sweet Alicia, in Service. Who lies through her teeth. She'll call you honey and sweetie. Dangle BS and refuse to give you a straight answer. Drag it out for weeks. Told I had to wait on warranty to decide to cover it or not. 2.5 weeks later, oh by the way, no your warranty won't cover it. BTW? Didn't I mention? Now you get to PAY For the service of BENDING OVER and taking one for the FORD AUTONATION TEAM. $200 to diagnose the fact that the warranty won't work. Want your car back? Sure. Bend over. Absolute CLASSIC USED Car dealer. They win. Congratulations. read more

The professionalism of the sales people could use some training. They were nice, but smoking outside the door where customers come in, their lunch and trash on tables in the middle of the room. My car was not ready when I needed it. There were no floor mats in a one year old car, which may seem small to some people, but I like to keep my car clean and nice. They were adamant to steal some from another car, instead of just ordering them and having a happy customer. Of which I never got anyway. read more

So far so good in the purchasing process. We had and excellent salesman named Joe Lane did a wonderful job for us in finding the right car. He It is a used car so don't leave a bad review because you didn't check the car out. I found a minor issue and they agreed to fix for me. Thanks Joe! read more

Came to get my car serviced. Rene was very rude. Don't come here. If I was supposed to be here, I'd run away. No one, not a single person was helpful. The sign said service, but I didn't get any good service. read more

The worst experience here. I Put money down on a 2016 nissan sentra, had to go sign 3 different contracts before they finally got a bank to finance me. The banks told me they were trying to say the car had all this extra fancy stuff like a powered sun roof which it doesnt have. I havent even made my first car payment and i already have problems with it. When i described the problems i was experiencing with the vehicle they told me they couldnt even look at it even though i have warranty on it. Then when i found out that it was the transmission that was giving me problems they wouldnt give me a rental and was hesitant about giving me a ride back to work. I called the sales manager and he said that my warranty does not cover the rental. I told him that i shouldnt have to worry about transportation or having problems with this vehicle if i had just gotten it read more

I went in for oil change and diagnostic test on 3/30/18 for my Chevy Camaro at 4:30. After waiting 30 minutes I was told that the guy who does the diagnostic test left at 5. Instead of taking my car straight to diagnostic he started with Oil change first. I expressed my concerns with GM James Nauman and he was very understanding of the situation and offered to help fix the problem. He was very nice and handled the situation very well. Because of this, I will be coming back to AutoNation for my future services. Excellent customer service. I came back on Monday and everything was done and fixed. Diagnostic test was done as well as alignment of my front wheels. read more

I'm only giving 1 star because I HAVE to. But I wouldn't recommend this business to anyone. All they do is give you the run around after you've purchased a vehicle from them and you're experiencing issues. I've gone back to this place many times since July 2020 and have yet to get ANY of my issues resolved, I had to fix everything myself! The last time I went in I spoke to the "manager" who literally didn't do anything, just wasted about 2 hours of our time and then tried to get us to purchase ANOTHER vehicle with them. Absolutely not. This establishment is garbage and I hate that I ever got a vehicle from them. All they do is point fingers and play the blame game when you have issues with them. I've never been treated so poorly at any other dealership. It's been over a month since the last time I was there voicing my concerns and I still have yet to receive a phone call from them. And from what I've been hearing and seeing, many others have the same issues with all of the autonations. read more