MUST share our wonderful experience at HILTON HEAD LEXUS HARDEEVILLE…read more Three months ago my wife & I (along with our 2024 RX350) moved to SCHH in Bluffton. How fortunate for us to have the BEST dealership in South Carolina right in our backyard- HILTON HEAD LEXUS HARDEEVILLE. From the moment we drove into the service entrance, we knew this was our "forever " dealership. Our first visit was a 15K mile service maintenance. We were immediately welcomed by an EXTREMELY personable & cordial employee - SCOTT (Doc) WALTERS- directed us to the HILTON HEAD LEXUS's cozy lounge & took our vehicle to service. In a short time, we met with our MASTER CERTIFIED SERVICE CONSULTANT STEPHEN SCOTT MANKIN. STEPHEN was personable, knowledgeable & professional. He told us exactly what to expect on our visit: the LEXUS COVENANT which promises that "LEXUS WILL TREAT EACH CUSTOMER AS WE WOULD A GUEST IN OUR HOME." And STEPHEN SCOTT MANKIN delivered on that!! Thank you STEPHEN. STEPHEN SCOTT MANKIN is another great representative of HILTON HEAD LEXUS HARDEEVILLE. Upon completion of our service, he explained to us everything that was performed on our RX350 & then presented us with our newly-washed vehicle. No upsell. How refreshing! In today's big-box store world it's so comforting to be treated like a valued customer instead of the "next number in line." During our visit we also met the man who commands the HILTON HEAD LEXUS SERVICE DEPARTMENT - MASTER CERTIFIED SERVICE DIRECTOR EVAN KALLAS. He took the time to talk to us & answer any & all questions we had. EVAN KALLAS IS "THE MAN" at HILTON HEAD LEXUS. He will (and did ) go above & beyond to make sure you leave his department satisfied. We can vouch for that! Thank you EVAN! We know we're in great hands with you & your HILTON HEAD LEXUS family. And finally, SALES CONSULTANT & TECHNOLOGY SPECIALIST KEIONDRE MCCLINTOCK. He is another professional & wonderful representative of HILTON HEAD LEXUS. KEIONDRE MCCLINTOCK is someone you should know! He embellishes the HILTON HEAD LEXUS experience. Need a Lexus, see KEIONDRE. Need your questions answered, see KEIONDRE. Need the truth, see KEIONDRE!!! Thank you EVAN KALLAS & your HILTON HEAD LEXUS family for making it feel like we're home again!!!! And props to GM SCOTTY HERRIN! You've built a magnificent dealership - HILTON HEAD LEXUS in HARDEEVILLE. Julie & Bob Pellegrino (HILTON HEAD FAMILY FOR LIFE)

Hilton Head Lexus lists vehicles on car shopping sights and don't find it necessary to monitor…read moretheir posts! Three vehicles I found between CARGURUS and Cars.com and when I go to see the vehicle on their website, they're not listed. This is searching within the same day, so I'm sure the vehicles didn't all 'just get sold' like the AI chat states. If they're paying someone to manage their posting, get them to be more proactive. I used caredge.com and saw they get a 'C' rating with higher than average dealer fees and higher number of add-on. I then used caredge.com to shop the vehicle for me to negotiate the fees. And asked they go outside of VA, FL and NJ. These states have high dealer fees. What used to be part of the job to sell a vehicle is now a financial cost to the potential buyer. No Thank you.

Great timely professional service with my used car purchase. Rylan was great to work with. Painless…read morequick process.

Charged me for new wiper blades on my Wrangler only to drive home and discover that they didn't…read moreperform the service. They charged me $60 to "install" OEM crap parts. The installation that I paid for was eventually done and I was told I would receive a credit for the inconvenience. Yesterday one of the blades completely detached while I was driving. That's a first. I have been trying to reach a human at the service center only to be derailed by AI and the reps that are unhelpful at best. Btw, still waiting on that credit.

Positive - Lincoln Sales Department. Professional, friendly, and HELPFUL…read more Negative - several basic customer service principles and Lincoln service department. 1. Inability to communicate with Lincoln customer, 2) Inability to honestly communicate with Lincoln customer, 3) Problematic oversight of service for customers Lincolns. We dropped our Lincoln off for simple routine service late September. Our Lincoln sat on the OC Welch lot for ten-days with zero service completed. No one from the dealership has explained why that occurred. We asked for three service items (through their on-line service portal) 1) burned out front door speaker, 2) oil service, and 3) tire rotation. Communication issues - I emailed the son of the owner in mid-September for his assistance with our Lincoln service. He never replied to my email. I then emailed the owner who did respond and assist - thank you. I had to call each week to find out the status of the service. I called twice the second week because no one responded to my vmail the previous day. One of the unprofessional issues was when the service tech called me final day. His tone was arrogant and he was dishonest about the service issues. Unacceptable. Bottom line - OC Welch Lincoln service department jerked us around so much they lost not only a continuing service customer but also a new Lincoln sale.

I had a great experience at O.C. Welch Ford! From the moment I arrived, the staff was friendly,…read moreprofessional, and attentive. The service department kept me informed throughout the process and made sure everything was handled quickly and correctly. What really stood out was how honest and transparent everyone was--no surprises, no pressure, just straightforward communication. It's rare these days to find a dealership that genuinely values customer satisfaction, but O.C. Welch Ford absolutely does. I'll definitely be coming back for my next service and future vehicle purchases. Highly recommend this team to anyone looking for a smooth, stress-free dealership experience!

My 2023 car broke down. Had it towed here. Left my two kids (20 and 21) out in the boondocks…read morebecause tow truck didn't have enough room. Closest dealership. They were closing down the service department. No loaner car. No rent a car. They locked the doors and left. At least they me a chair to sit in.

Went in for a $17k truck that turned out to have no brakes, a failing alternator, and a blown…read moregasket--completely misrepresented for the price. On top of that, they wouldn't even show the vehicle to my daughter (a first-time buyer) and instead tried to push her into a $32k Nissan Rogue despite her making $10/hour. That's not guidance - that's predatory sales behavior. Completely unacceptable and a waste of time. This experience ultimately came down to how Devin handled it. Refusing to show the vehicle and then pushing a $32k Nissan Rogue on a first-time buyer making $10/hour shows a serious lack of judgment and professionalism. He should reflect on how he treats customers.

Service Advisor Aimee G. is a treasure. She is the best service representative I've worked with in…read more50 years of driving and owning vehicles. She combines a thoughtful, detail oriented, and thorough professionalism with a genuine, kind, friendly and understanding approach to customer service. She treats customers like members of her family. I never dread coming to the Audi HH service department because of her.

Easy from start to finish. great driving car, great price, and great sales team. Alex took good…read morecare of us.

I've taken my business to Mike reiChen ache for the last 12 years and have always felt pretty well…read moretaken care of, until my last visit. this past visit they genuinely tried to rip me off, did not look into warranty repairs, the prices of the services somehow changed three separate times (all getting cheaper from the initial quote) and recommended my brand new Nitto tires with less than 2,000 miles on them be changed due to wear (there has been zero wear to these tires so far). What was once a dealership and service center that seemed to have some integrity is now trying to over charge and lie to their customers l.

I am so thankful for the service i have received at Mike Reichenbach, from my last two purchases…read moreand now the service department. I was going to take my Cadillac SUV to a certfied dealership in Savannah for a Saturday appointment but they were very rude on a loaner car because they did not know when they could check out my SUV and she told me to call Cadillac. I called Cadiilac and the lady was so helpful. First positve because the rude person, the wonderful lady at Cadillac (not dealship) told me Cadillac would rent me a car if they didnt have a loaner. Second called and schedule service with Queen for Mike Reichenbach and she said they would be happy to honor what Cadillac said. On my visit to Mike Reichenbach Brittany was my advisior at the service department, she was so nice and her customer service was 100%!! I did not need a loaner but she offered to get a rental , it was fixed and I was out within 3hours. After I received a call from them making sure everything was good. The Cadillac main company even called to make sure I was happy with everything. I will tell all my friends and everyone who comes in my job to go to Mike Reichenbach, good honest company!! Thank you, Cindy

While on vacation I called to get a simple recall computer flash done on my Outback. The service…read moreadvisor said it was only 30 minutes to complete the job so I could stop in anytime. I dropped off the car at the service desk and looked at a new Ascent for a bit while there. First all that new Ascent is really a nice SUV. There was a salesman on the lot so I asked him if we could take a drive and he politely said not unless we were serious about buying and since we were here on vacation the dealership preferred that he spend his time on potential customers. I guess I understand but it was the middle of the day and the showroom was empty. I am not upset but was surprised as I did buy a car a few years ago on vacation at their sister dealership next door. A few minutes later the service department advised they were finished and had even washed my Outback as well. The service department was very friendly and the dealership was fantastic. They have a great waiting area and a beautiful showroom as well. Overall a good experience.

If I could give 0 stars I would. My first experience here was great! Went back 2 weeks ago for…read moreminor service. After vehicle was finished, service attendant gave me receipt to sign for completed services but neglected to show me at the very bottom where it said there was a problem with my tires. Never mentioned it. I left and drove back to Hilton Head (about 35 minutes). Later that night as I read over the receipt I saw the notation about the problem with my tires. The next morning I called to try to get some answers; no one EVER responded to my many calls or emails! Needless to say I will never return to this dealership! If you can't answer questions of your customers then you don't deserve my money!

I've never had anything except fantastic service from other Subaru dealers. My first visit here was…read morenot pleasant. I scheduled an oil change. I got confirmation of the appointment. I showed up and they had no record of the appointment, so I had to give them all of my information again. Then, I presented a $75 coupon for the synthetic oil change. I got this from their website while booking my appointment. I also had a $25 off coupon from another dealer. He asked if I wanted to have my tires rotated. I said yes. Then he printed out an estimate for $120. When I asked how it went from $75 to $120, he said, "No, no. That doesn't have any discounts applied yet. The discounts will be on there after the service". I asked him how much the total was going to be and he said I'd see it when I picked up the car, but it would include discounts from either the $75 coupon or the $25 off coupon. When I picked up the car, it was $112. I asked to see a breakdown of it and he said [paraphrased], "You agreed to $120 when you dropped the car off and I added the coupon. I applied the $25 off coupon from the other dealer. What problem do you have? Do you want to see a manager?" All I asked for was a description of how my $75 oil change plus a tire rotation got to $120. That would suggest a tire rotation was $45. On top of that, I had asked them to check to see if there was any obvious leak in my exhaust due to a rear-end accident I had been in. Not only did he not write anything on the ticket, he didn't give me any feedback about it. When I asked, he replied, "Oh, it's good". Lastly, I had asked them to listen for a whining sound when the steering wheel was turned. Online this looks like a problem for my year of vehicle. They said they could not reproduce the sound but would go out with me and listen for it with me. Well, after our little discussion about the price of service, he did not go out with us to listen for the sound. I'm not saying the price was unfair. Their ability to have a cordial conversation with me and explain why they were charging me $120 should have been a pretty simple, friendly conversation. It was not.

We are VIP Subaru customers having purchased five. We came into the dealership with a letter from…read morecorporate indicating the status and the deal that they should offer. 1st they said that they could not do it for a car that was currently on the lot (false) and had to order us one. They then said they did so but over the course of the next 6 weeks, despite our asking, could never give us a final price (based on the dealer invoice) or a VIN (which would have been on the order) or full description of the vehicle. Then a death in the family forced us to leave town for several weeks and we were told that they would hold the car for us when it arrived. Of course a few days later the car came and sales person agreed with us that we would pick it up when we came back. Still couldn't get a price or any paperwork on the car. He said we would discuss it when we got back (red flag). He went on vacation saying we would talk when he got back. During his vacation the sales manager reached out to demand that we come get the car. He claimed that the car had been on the lot for 4 weeks (it had been 3) and that we had to come and get it. I explained the situation and that we were out of state. He told us that the person was not authorized to agree to the date that we had stated. I encouraged him to sell the car to someone else and we would do the deal when we were back (reasonable I thought). He said delay would be a few months, which I told him would be fine. Then he changed his tune and told me that he could not sell it to someone else (false). I called a dealer I know near where we are staying (in Virginia, where we are during this time) and discovered the falsehoods and the fact that since there was no paperwork, there was no binding contract on the part of the seller or the buyer. So, in 15 minutes, made all the arrangements I needed - got the paperwork, VIN, price, and will have a new CrossTrek waiting for me at an agreed upon timing of my convenience. I don't know if the problem is training, professionalism or that this dealership is a throwback to the "good old days" of car salesman who lie, coerce and put you in an emotional state (angry or upset) so you end paying more than you should have just to get out of there.

My wife and I just bought out fourth car from Hilton Head Porsche. They never disappoint. This…read morewas the first time we were helped by our salesman Devin Diggs and he exceeded all our expectations. I highly recommend Devin and Hilton Head Porsche. Thank you Devin You are outstanding.

If you want to buy brand new $200k and $300k cars and then get treated like you bought a $10k used…read morecar, this is your place. Very misleading, greedy behavior. Management is clueless with respect to customer service. They force you to finance then take over 2 months to pay off your trade. They force you to buy expensive packages that you don't want. They pay below wholesale for your trade, if you can even get them to give you an appraisal. They force you to wrap the car through them and then it peels a month later. They are an unauthorized reseller of Xpel film, so good luck if you have a warranty issue like I did. They charge huge premiums over MSRP and then don't want the car back on trade. I have purchased close to $600k of cars from them and traded close to $400k of cars to them leading up to this last experience. Needless to say, there will be no more.

My name is Mark Egan. My daughter purchased a 2022 Atlas as reliable automobile to provide both…read moresafety and functionality for A new mother and infant child. The dealership has always been very responsive fair and personable. Particularly Brendon in sales. He made the purchase and ongoing relationship a very comfortable process. He is a stellar gentleman who put his customer first. Secondly, Mr Rubin, the service manager, should be commended for his professionalism, integrity and intimate knowledge in his role as service manger. By this I mean he has always been fair and genuinely looks after the customers best interest in not only being thorough with every service call but he also looks after the clients best interest with respect to cost. You rarely find this type of overall care and concern for customers. It's refreshing. The real reason for this review is to tell You that despite a systemic issue related to this model of vehicle cutting off without warning which caused my daughter and granddaughter to be stranded on I95 at 4:00am returning from visiting me In rock hill, sc hospital The fact the car was literally on the shoulder white line. This was terrifying for them as trucks and other vehicle flew by her inches away. It was horrifying for them. The car would not move and all functions were inoperable. Unfortunately, this was a known manufacture Issue that was openly trying to remedy with other atlas owners God forbid if a car or truck would have clipped the and seriously injured or god forbid killed them. Accordingly, as father and grandfather I was furious. They were crying and scared to death. 911 was called begging for help. 911 responded. They were safely extracted after a terrifying 45 minute wait. The car was towed to the dealership. Where the good people of auto nation, quickly repaired the car properly and worked with us with care and concern with special emphasis on the well being of my children. I thank you for that support. It shows despite the manufactures issue causing this problem all over the country, I will tell you it is refreshing to know that Auto Nation's general manager, service manager and staff are all to be commended. We highly Recommend this dealership from sales to service. I've taken the time to write this review with genuine thanks and appreciation.

If I could give this place a zero, I would. First I called to make my appointment for my oil change…read moreand they told me tire rotation would be covered with the complimentary oil change. Then they made us pay for it at the appointment . I should have been made aware that it wasn't covered from the beginning. Highly disappointed. When all of it was over, I got it in my car and check the oil level. The oil level was not filled to where it needed to be at. We went back and they said they couldn't fill it bc it would "purge out". Highly Disappointed in the service I received here. Would not recommend. Service Manger was made aware of it and never came out to look at the car or even talk to us to see what he would do. Needless to say I wouldn't be coming here.