I've taken my business to Mike reiChen ache for the last 12 years and have always felt pretty well taken care of, until my last visit. this past visit they genuinely tried to rip me off, did not look into warranty repairs, the prices of the services somehow changed three separate times (all getting cheaper from the initial quote) and recommended my brand new Nitto tires with less than 2,000 miles on them be changed due to wear (there has been zero wear to these tires so far). What was once a dealership and service center that seemed to have some integrity is now trying to over charge and lie to their customers l. read more

I am so thankful for the service i have received at Mike Reichenbach, from my last two purchases and now the service department. I was going to take my Cadillac SUV to a certfied dealership in Savannah for a Saturday appointment but they were very rude on a loaner car because they did not know when they could check out my SUV and she told me to call Cadillac. I called Cadiilac and the lady was so helpful. First positve because the rude person, the wonderful lady at Cadillac (not dealship) told me Cadillac would rent me a car if they didnt have a loaner. Second called and schedule service with Queen for Mike Reichenbach and she said they would be happy to honor what Cadillac said. On my visit to Mike Reichenbach Brittany was my advisior at the service department, she was so nice and her customer service was 100%!! I did not need a loaner but she offered to get a rental , it was fixed and I was out within 3hours. After I received a call from them making sure everything was good. The Cadillac main company even called to make sure I was happy with everything. I will tell all my friends and everyone who comes in my job to go to Mike Reichenbach, good honest company!! Thank you, Cindy read more

Fast, friendly, helpful service buying a 2024 Cadillac XT4. I did have 1 major glitch. I called ahead to ask about credit card use for a $17,000 down payment split on 3 cards. I was told everything was fine and people do it all the time to get those perks from a credit card. At the closing I was informed that the max you could use was $6000. That caused me a personal loss of $1500. I should have stood my ground and demanded to see the boss. I didn't. The rest of the paperwork was easily handled. Love the car and will post about service after our first oil change. read more

Honest and trustworthy. Also, courteous and professional personnel. Estimate are always accurate with no added charges. read more

We stopped here last year on the way out of town as we had issues with our truck air-conditioning. These folks worked with us to get us in to their shop with little notice and helped us get down the road a few miles. Unfortunately the repair did not solve our issue and we ended up having to do additional work after we arrived at home. Nevertheless, we were grateful that they helped us with little notice and worked us in to their schedule on our way out of town in 2024. read more

Mike Reichenbach Chevrolet - Car Dealers Near Me - Okatie, South Carolina

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Peter Bentley of this Chevy dealer was truly great!! I've purchased many vehicles over the years and Pete was maybe the most honorable sales person I've ever met. He is truly a fine man and I couldn't recommend anyone higher. He was knowledgeable and answered all my many questions. If you go to Reichenbach's ask for him. He is Top Gun! read more

Hidden Damage, Safety Issues & No Accountability I purchased a 2023 Dodge Challenger R/T from this dealership as an out-of-state buyer from New Jersey. Before placing a $5,000 non-refundable deposit, I confirmed with the salesperson that the vehicle had no dents, scratches, or mechanical issues. I was told it was in "perfect condition," which I relied on before moving forward. When I arrived, I was told by the sales manager that the tax had been "miscalculated," increasing the price. Since my deposit was already in, I felt pressured to proceed. After driving the car back home, I discovered multiple serious issues that were not disclosed: Roof damage covered with touch-up paint along with dents and scratches, now causing water to leak into the cabin Cracked windshield Damaged front bumper and mirror glass Severe brake issues, including worn rotors, pads, and a non-functional parking brake I had to immediately spend over $2,300 on brake repairs just to make the car safe to drive, and I've received estimates of over $5,000 for the remaining repairs. Because of the roof damage and leaking, I now have to keep the car covered during rain and snow to avoid further interior damage. When I contacted the dealership, I was told the sale was final and that I should have inspected the vehicle myself, despite relying on their assurances. Overall, this was not a transparent experience. If you're buying from out of state, be very careful and do your own inspection before committing. read more

3 vehicles from them. My 2024 Malibu had way better mileage than my old 02 Tahoe. Fantastic Sales staff and service Team. I highly recommend them for your next vehicle. Don't be afraid to ask about any deals from Chevy. You never know what good news you'll hear. Thank you Trent for helping our family. Right on ! read more

Our daughter's 2006 Pontiac had electrical problems that other mechanics told us would be difficult to repair due to its age. Sean in service went above and beyond in helping her not only get it repaired but at a extremely decent price. The whole service department went above and beyond in making the car safe for her. We highly recommend Mike Reichenbach Chevrolet Dealership!! read more

Brought my 2006 Pontiac GTO in for a Brake Flush $241 . Wow My Porsche is cheaper...Made a appointment for 2 wks later to get in line for some other work . Drop it off on Fri morning Thought i get it back at lastest Mid following wk . Got a call /need it 2 more days ?? But OK ...When by on Thurs and found the car was in the back yard never been touch, sitting with a Flat rear tire!! Which i had to fix myself cause no one could help me...The adviser lied to me about it the whole time !On the way home the car threw coolent out everywhere because the Tech had taken radiator cap off and never put it back on . The Techs in the shop were rude because i guess I was in there looking for my car...What was i to do??'' General Manager(Steve)told me how sorry he was and to bring it back in for 4 daysI No way I said in a kind Way..This is a longer story in a short version read more

$128,00 oil change..Took 2016 chevy ss in to ck front alignment, oil change..Front tire hit pothole, ruined tire, Asked for alignment check that I had spare on r front, and oil change BUT do not attempt to align as factory sez must replace various bolts if loosened. Would have to order bolts if we had to align. After 2 1/2 hours wait got bill for 128 plus and told "could not put on machine as tire on front was not origional tire?// SAY WHAT...chevy ss spare is same tire,rim,size as original not a mini stand in this is a $750 exact duplicate wheel and tire .."service" desk person" said "thats what they told me", "they couldn't ck with spare on car"..Sorry...that,s not a "spare" its a normal tire and rim.... Sopooo after 2 1/2 hours and $128 for 6 quarts of oil and a filter....I still know nothing about my alignment... I know better than to get my heart rate back to where it was 60 years ago landing F8,s on a mini carrier. That of course is my last try at these guys, a while ago my wife took the ss in (she hates the squeeling ceramic brake pads} they told her the car needed a brake job??????? at the time it had 18,000 miles on it!!!! Oh really??? only reason I took it in to ck alignment was they could do it yesterday.... has ha ha shame on me... read more

Not a place you would ever send your vehicle to. GM is rude and uncooperative. Truck came out in worse shape than when it went in. In addition, while in the shop the estimate continued to inflate. Mechanic was disgruntled, threw a wrench just by us asking a question. Quality of work is poor and substandard. Highly recommend not taking your vehicle there ever. read more

Go here instead of Vaden. Vaden is terrible and everyone knows it. Mike Reichenbach treated me like a valued customer and went above and beyond to try to get my repairs covered by warranty. Vaden doesn't know the meaning of the words courtesy and respect. I'll drive out of town to Mikes instead of showing my face in the Vaden across the street or any Vaden ever. read more

My truck had a wheel bearing go bad on a Thursday night and I needed to get home to Virginia by Monday. The truck was not safe to drive home that far. Called Friday morning and by 11:30am my truck was fixed. The service department was so very helpful. They even took the time to do a warranty recall on my passenger side airbag. Do highly recommend this service center read more

Going to a car dealership can be a fun and exciting experience. For those who have done this many times, it's more of a grueling and tedious experience. I came to MR Chevrolet to "ground" a leased Chevy Cruze owned by my 90+ year old father-in-law. We all walked into the dealership and were treated initially as if we were going to commit a robbery. Everyone looked at us and turned away. Very strange as I've been used to be preyed upon by aggressive salespeople. Maybe they instinctively knew we weren't going to be purchasing a car. The gentlemen who actually did spend time with us was very nice and handled the "turn in" well. Other than we were hoping they would buy this 2016 Chevy Cruze with 7000 original miles eliminating my father-in-law's 8 remaining payments. The buy out value was $11K. They mentioned that new Cruzes were selling for that price. Wow, that's a great deal. I'm wondering if I could have bought one that day for $11K. They did take the car in and provided only one receipt without an inspection. We took a video of the car to ensure we wouldn't be responsible for subsequent damage. Certainly not a bad experience, but we were hoping for something a little better. read more

I purchased a 2023 Chevrolet Traverse in February 2023. It has 2440 miles and makes a loud noise. My husband called the salesman we brought the Traverse from, letting him know we were driving from Savannah to get the car checked out. We arrived at about 4:40 we walked into the service department where about four people were sitting there. We explained that we were bringing the car because it was making a loud noise. The service advisor Casey said we can not look at it we are about to close in a very condescending way. My husband said, "I wish someone would have told us that before we drove over here. Then she asked if could we leave the car I asked if they had a loaner because we did not have a way to get back to Savannah. She said no about this time I was not happy so I stepped out to call GM customer service and my husband stayed in there. Finally, a mechanic comes out and test drives the car while I am on the phone with GM. The mechanic comes back and states that the left front wheel hub is going out. I immediately asked if they could get us a rental car because I did not think it was safe for me to drive. I was told that the "vehicle is safe to drive at this time" whatever that means because the part was on backorder. GM told me that I could rent a car and they would reimburse me. Why would I pay a car note and rent a car for them to reimburse me? The customer service at Mike Reichenbach is HORRIBLE they do not even stand behind the products they sell. There is no way I would have a customer that just purchased a new vehicle from my lot drive home over 45 miles in a vehicle that sounds like a tractor because the wheel hub is going out in a vehicle that has less than 2500 miles! I still do not have another vehicle and paying for a new car that sounds like a clunker. I will be contacting my attorney and news affiliates to help assist me in this matter. read more

Mike Reichenbach Chevrolet - 2023 Traverse with 2474 miles left front wheel hub going bad but told it is safe to drive at this time. - Car Dealers Near Me - Okatie, South Carolina

I should have realized that when you go on their website and search the new car you want...well,,MSRP and their "Internet Price" are identical. Well, with a deal like that how can you resist!!! But being stupid I still took a drive there since I live local...and trust me, it will be the last time I set foot in this sleazy lying car dealership ever again. I should have paid attention to the HONEST reviews, the ones they can't control on Google and Yelp, etc. where they get trashed...but their "FAKE" reviews on their website become obvious. You are simply UNABLE to walk in and get a rock bottom number for what they will sell the car for without them grilling, stalling and trying to screw you with long term financing (any one who takes ANY car loan for over 48 months is well,,,STUPID. You will end up.."upside down" in your loan affter 4 years and you owe more than you can sell your car for....then they own you.) They pestered me on "How much do you want your payment to be?" at least 10 times. They can make your payment anything they want it to be..a young lady was at the salesman desk near me and they had her talked into a 84 month loan!! (Yes..that is 7 years)...telling her to look at how low her payment was, but not explaining she was screwed at the end, or even worse if she totaled her car and her insurance company will only pay its book value and she would be on the hook for the rest. The sales manger "Closer" was even worse and I can't imagine what the finance guy was able to sell her on extended warranties, and a hood ornament upgrade. Bottom Line....go elsewhere. Their horrific reputation is well earned. read more

Our Chevy Equinox began having acceleration problems on our trip to Hilton Head. I found this dealer on my search and was impressed with previous reviews and called for an appointment. We were prepared to spend a day of our vacation sitting in the waiting room. The technician soon discovered our problem and we were soon enjoying the sun on the beach. Thanks!! read more

Got myself into a really tough spot traveling from Beaufort, SC to Atl. My car broke down on the side of the road. Thankfully it was just across the way from Mike Reichenbach Chevy. I was completely stranded and the service center was already backed up for several days. Rather than leave me hanging, the guys at Mike Reichenbachs took my car in the back got it diagnosed and had me back on the road with in an hour. Very thankful to the service and management staff. You can tell they really care about their customers and would recommend doing business with them to anybody!! read more

When I decided it was time to trade in my 2008 Corvette Z06, I couldn't just trust any dealer to help me find my next ride. I walked in at Mike Reichenbach Chevrolet and they said I needed to talk to the "Corvette Guy" Ben Long. Ben earned his moniker by displaying a vast wealth of knowledge for Corvettes past and present. As we went on a test drive, I could tell that Ben was as passionate about Corvettes as I was. He answered any question I posed and volunteered a lot of information that I would never have thought to ask about. I have been purchasing vehicles every three to five years for the past 28 years and Ben provided me with the best buying experience I have ever had. He didn't talk "at" me like a potential customer. Ben talked to me like we were two friends chatting about cars. The paperwork went smoothly without the back and forth that I have experienced at other dealerships. Ben checked several sources to ensure that I got the best offer for my trade in and he met my bottom line for the monthly payments I wanted to make. As I drove away in my new model Corvette Z06, I marveled at how stress free the whole process was. If your looking for your next ride, go to Mike Reichenbach Chevrolet and if your looking for something fast, you need to see the "Corvette Guy". read more

Mike Reichenbach Chevrolet - My Z06 is like a fountain of youth. I take a sip at every green light! - Car Dealers Near Me - Okatie, South Carolina

I was at this dealership a few weeks back and did not have a real good experience but after talking to manager Steve he made a wrong into a right. Second time there was very good, service was fast and work on my Tahoe was done quickly. Thank you to Steve and all involved in getting my brakes down quickly for me. read more

I had questions after purchasing a vehicle but the sales manager wouldn't even take the time to call me back. Tried leaving messages on his machine and with staff. Very unpleasant experience. Will never buy another vehicle from them or recommend them to anyone else. read more

If they told me about $110 Charge to just look at the car I WOULD HAVE waited. Some folks just want your money. Jerks. Never again.

Do not take your vehicle here. THE most unprofessional service department I have ever dealt with. Took my vehicle for an issue still covered by warranty, never received a diagnostic report nor estimate, but had a "faulty module" replaced by them, which did not even fix the problem with the radio. They charged my extended warranty company for the repair anyway without telling me it wasn't the issue I dropped the car off for. Then when I called to complain and asked for a manager I was told "If you don't like it we can just take the module back out and charge you $1,400.00 for the part you need that isn't covered". Long story short, the repairs have now been completed by another dealer's service department, free of charge, complaint being filed with the BBB asap. read more

The staff was kind and helpful to me. I always have questions and they answered them, but followed up with a business card in case I needed further assistance. I understand people run late, resulting in businesses falling behind, but my service was on time and conducted in a timely manor. I will travel the extra distance again for their customer service rather than the one closer to home. THank you! read more

I Purchased a vehicle from this dealership last year, things were great for a while then something changed, to make a long story short, some broken processes, it took a while, but when Mike himself became aware of it, he took the time to personally meet and make things right. UPDATE: Had the vehicle in for scheduled maintenance the other day, and the service was back to TOP rate again, and apparently they even followed thru on our suggestion, every customer interaction apparently now is followed up on to insure satisfaction and Mike himself gets a report from the the person assigned to do that QA survey. You can't do any better than that. From PERSONAL EXPERIENCE. If something is not right, and its reasonable MIKE will make it right. He did in our case. read more

Mike Reichenbach Chevrolet Absolutely would not EVER recommend MR. Chevrolet. Our sales guy Brett lied to us. The vehicle we tested had nice weathertech mats in it. When we picked up the Traverse suddenly the WeatherTech mats weren't included with it. Then we had missing valve stem covers. Had to beg for those. We specifically told Brett we wanted all wheel drive, the vehicle isn't all wheel drive. Finally we didn't want a vehicle that shut off at every red light. Brett assured us that we could bypass that feature. You cannot. the final deal-breaker was we brought our vehicle in for its very first service appointment. We had an 8 a.m. while you wait appointment that we drove up from Savannah to attend. Two hours later our vehicle hasn't been touched and we were told it was the first appointment of the day. I have never had the displeasure of working with a less professional organization in my life! the happiest day of my life was peeling their sticker off the back of my car. read more

I came into the dealership abut two weeks ago. I was offered about 10 bottles of water by the sales team lol. I ended up working with Brady. I have been looking for a 2015 Impala LTZ for quite a while and Reichenbach just happened to have what i was looking for. i am a real picky person, but Brady was more than patient with me and after what he made a long process easy. I walked out with a new car! read more

Best place to buy a car! No pressure and relaxed environment working with Brady and Renee! They both went out of their way to help me! ... The service center is probably one of the best around I will drive the extra mile to go here passing Rincon Chevrolet and Vaden... Point blank no matter what you need help with this place has it covered! read more

I was visiting Hilton Head Island from my home town of WinstonSalem NC. The service center was welcoming, courteous, and provided me a loaner vehicle since my vehicle would be in the shop most of day. The loaner vehicle allowed for me to enjoy my planned vacation with very little interruption. Thank you for providing a great experience and quickly resolving my automotive repair needs. read more

I've always lived under the impression that the dealership should be called the stealership when it comes to service. Not with these guys. Got a transmission flush about $60 cheaper than I was quoted anywhere else. Then I didn't noticed it till I got home but they washed my Tahoe and shined my tires as well. Cheaper service and a car wash. You've earned my business. Staff was friendly too. read more

I have got three cars from this dealership and I couldn't be more than happy. I come back for the customerservice because they truly got my back. Trent (my dealer), he has always gone over and beyond. Thank you for providing excellent service and the coffee machine is awesome! read more

I service my 2015 Silverado at Mike Reichenbach Chevrolet. Sean my service writer and the whole crew are knowledgeable, friendly, and efficient. They are always on time! The lounge is clean and nicely air conditioned. This entire dealership is very clean and modern, with friendly staff. I have recommended the to my family and friends. read more

Mike R Chevy was great! I worked directly with Brittney Hill the entire time. I leased my 2016 Malibu and I am absolutely in love with it! She worked with me on payments and I am extremely happy with my experience and even though I was raised a 'Ford Girl', I would recommend this Chevy dealership to everyone =) read more

AL was just awesome to work with. His Corvette knowledge is astounding! He is a valuable asset to Mike Reichenbach and Chevrolet. Al and everyone at Mike Reichenbach was so nice and very helpful during the entire car buying experience. I highly recommend them and will definitely use them in the future!! read more

Everyone worked on our 'deal' diligently and respectfully. They also are very supportive of the Military Veterans. I thought it was awesome that Mike Reichenbach makes a point to come and meet and shake hands with his customers. He did this also when we bought a 2015 Chevrolet Suburban LT from him in 2015, Great Guy!! everyone at dealer seemed happy to me! read more

The process went smooth, Allen stepped outside of the box to help me get a better vehicle for very close to what the payment on the used vehicle I was looking at. He understood my need for dependability and I left very happy. Al helped to familiarize me with the vehicle and set up my onstar, bluetooth etc. Overall I am extremely satisfied!! Thank you read more

I enjoyed the experience of purchasing my vehicle but when it comes to service and detailing your vehicle I recommend another location. If it's not a Chevy it's not of importance . With that being said I will definitely be taking my services for vehicle to the Dodge Automall and or my personal mechanic . And I'll be detailing my vehicle myself theirs streaks marks etc don't use a dirty rag on Windows read more

The service manager (Dan) estimated $500-600 for my repair (hourly rate of $99) Customer before me was quoted as much as 5-6 hours for his problem also (also same amount I was estimated) He did not look up what the book said, just through a number for my trucks issue. When I asked to speak with a technician that was familiar with the issue. The service manager (Dan) suggested I should find another place to do the work. After asking to speak with the General Manager, whom another employee said was in. I was told he wasn't in and was asked to step into the office of someone who rudely leaned over her desk, removed her glasses and identified herself as having the same last name as the dealership name. (audrie) stated they don't allow customer to speak with the technicians. CONCLUSION FOR ME: I can't trust a place of business that is ran in this way. I left! So far, I have received MUCH better professional service down the street at the GMC dealership. read more

Great dealership. I bought this traverse instead of a bmw and am thrilled with it.