I did not buy a car from this dealership but this team tried helping me with my situation I put myself in. They reached out to me plenty of times on their own time when they could have ignored the situation. We need sales and financial support team members like they have here. If I learned anything from my experiences these past couple of days , this team is the pinnacle of what a car dealership should be. Thank you David , thank you for your service. read more

Long time Toyota client. Service sept ent not accommodating on my way out of town in emergency situation. Didn't even try.

If you want to wait 3 hours for an oil change (with an appointment), this is your place.

Purvis (I hope that's how you spell it, if not apologies) is the sole reason for this review. Every time I've ever come in for maintenance he is just such an awesome dude and really on top of his job. He makes coming in here very pleasant and his conversations are very managerial. Give this man a raise! Thanks for great customer service. read more

Stokes Toyota - Car Dealers Near Me - Bluffton, South Carolina

Dishonest- one of their employees in the service department reached out after service performed and tried to get us to pay him directly.......claimed there was additional cost they 'forgot' to charge. Manager did nothing about it when we brought to his attention. read more

Buyer beware. I bought a used vehicle from Stokes, had it for 6 days and when the rain came, the car leaks water onto the floor board. I took it back and talked to the salesman who I worked with and he said "sorry for your luck, it's a used car", talked to the used car manager and he said the same thing. "It's a 15 year old car", I've purchased many, many used vehicles and have never had an issue like this. I asked them if there's anything they can do to help me out and it was a no. I didn't want to return the vehicle, other than the leak, I'm happy with it. I would have even appreciated them fixing it at a reduced cost to me. I tried calling the General Manager and left a voicemail with no return call. I plan on buying a new vehicle in the next 6 months and I know I WON'T BE BUYING ANOTHER CAR FROM STOKES TOYOTA. read more

I trust Toyota technicians and like my Toyota, but the rep in charge of servicing me was impatient and annoyed. Too much upselling and my basic oil change was converted to a 100,000 service inspection and oil change although I dId not request it. Although the cabin air filter was replaced last year, of course they tried to sell me a new one. I told the guy how I felt and I did not get a customer satisfaction survey. I'd go elsewhere next year. read more

Stokes Toyota Hilton Head was amazing in my purchase of my new truck, John Ventra and my finance manager (Cannot Remember his name) was amazing. It was simple we negotiated professionally without all the drama and the deal was done. John checked on me after the sale with video messages and was always in front of it without asking. Stokes Toyota customer service is a lost art by many companies, but you have a great service culture that starts with great leadership. Job well done John Ventra and Team! read more

This is the second vehicle we purchased from Stoke's Toyota. Reached out to our guy John Ventre to get my wife in a new Corolla Cross (excellent vehicle btw). John went to work, and withing a week he had a line on a couple models for us to check out. Perfect. No hard selling, no rush, just steady, caring professional service. You can really tell when someone loves what they do by the service they provide. They say outstanding service is a reflection of excellent leadership. Stokes Toyota has all that and more - every team member is on the same wave length - Highly recommend John and the buying experience at Stokes. read more

Absolute dog crap of a dealership. Obviously Toyota itself is top notch but anything stokes brand is grimy. In this particular instance it was the parts department that was rude, untruthful, and would not take back an unused part. Previously it's been the actual car dealership part of both Stokes Toyota and Stokes Honda That has defined the term grimy dealership w their actions. read more

John Ventre was fantastic!! Drove up to Stokes with the intention of looking at a number of different cars , including Toyotas. Fortunately our first stop was Stokes Toyota!! Fell in love with our Calvalry Blue Rav4 XSE Hybrid!! Traded in my Acura RDX for a fair price and drove our new car home 2 days later! Quite a difference as I had had 5 Acuras in the past and thought I'd never change! Many thanks John- keep up the great work! read more

Sent an email regarding a pre-owned vehicle. The vehicle is wearing a significant markup as its over new msrp and has 7xxx miles. I sent an offer slightly below new msrp-expecting a counter of course but what I received was a massively condescending and insulting tone from their sales rep Cody Aguirre. I was a prospective customer considering traveling 3/4 hours to deal with them-honestly shocked anyone would conduct themselves so rudely in sales negotiations. read more

Stokes Toyota - Car Dealers Near Me - Bluffton, South Carolina

Had my Tacoma serviced here for 20k check. Great customer service and a good job on the maintenance.

Wonderful service by both John and Glen (finance). From the first visit, to communicating about arrival of our vehicle, to being sent a video when it arrived to educating us on all the features.....the service was incredible! Highly recommend John at Stokes Toyota! read more

After searching high and low, (250 mi radius,) for a fair price on a reliable, clean, pre-owned vehicle, with the help of Gerald at Stokes of HH head, I finally found my vehicle! I have been shopping earnestly since the summer and have done lots of research, and encountered some seriously horrible dealerships and car sales people. I am 50 years old, female, and I'm not your "Dear" or "Sweetheart," come on people catch up with the #metoo movement. I encountered none of this at Stokes. What I did find at Stokes Toyota HH was not only a good deal on a great car but also an entirely pleasant car buying experience due largely to the helpfulness and professionalism of Gerald. If you are car shopping it is worth your time to give Stokes HH Toyota a shot at your business, ask for Gerald, you won't regret it! read more

Stokes Toyota - Car Dealers Near Me - Bluffton, South Carolina

Not a great experience with Stokes. They tried to charge me over 1k for a repair to my tailgate and had it done at a local body shop for $109.00. The service advisor was not very accommodating and was rude to one of his fellow employees. read more

worked with Rob Whiddon and John Ventre and an unnamed mechanic. They sold me a used 4runner that had a major rear differential leak that they covered up. This leak was about a $2500 repair that had to be done about 30 days after purchasing the vehicle. I spent hours in the dealership speaking with John, speaking with mechanics through John, and even going onto the repair shop floor to speak to a mechanic in person who told me the fluid I was concerned about was silicone spray used to detail plastic. Not fluid from the vehicle itself. I have spoken to multiple mechanics who felt confident telling me there is no way a trained mechanic would or could mistake differential fluid for silicone spray. But thats what stokes toyota claims happened. One of their mechanics accidentally mistook differential fluid for silicone spray and did not notice that the rear differential was leaking profusely enough to cause brake problems that I complained about on the test drive and profusely enough to completely destroy the rear brake pads and rotors. Rob whiddon was the employee I was dealing with about this concern after the purchase, and not only did Rob lie to me, he lied on a report he used as a response to my BBB complaint. He lied about the actual problem that was reported, he lied and said I had confirmed with a mechanic that it was silicone spray, he lied about the reports from the extended warranty company, and he lied about the compensation request. All in writing to the BBB. If an employee of any company would stoop to this level of dishonesty and deceit in covering up a major mechanical issue that could have caused physical harm to the consumer I can only imagine what else goes on at Stokes Toyota. Do yourself a favor and stay away from Rob Whiddon, John Ventre and Stokes Toyota. read more

They tricked my sister into getting a service that she does not need. She when in for a 30K mike service. The Warranty & Maintenance Guide for her 2015 Corolla calls for: - Check installation of drivers floor mat - inspect and adjust all fluid levels - inspect wiper blades - replace cabin air filter - replace engine air filter - replace engine oil and oil filter - rotate tires There are also a number of additional inspections. Aside from the 30K mike service she needed a tire and she got a good price for it but in the invoice they said that they "patched the tire", so did she need s new tire? It only had a slow leak From the items inspected there was nothing found because it's a Toyota and that is why she bought it. She needed a reliable car and that she has. There are other items in the invoice and some state that the customer requested it. 1st item requested was a "fuel injection SVC". She has no idea what this is. This does not state that the customer requested it and she was charged $103.99. No where in the Warranty & Maintenance Guide for her 2015 Corolla does it call for this expensive service. So why did they performed this service? 2nd item performed "fuel induction svc". This one said that it was requested by the customer and she was charged $113.80. No where in the Warranty & Maintenance Guide for her 2015 Corolla does it call for this expensive service. What is the difference between the 1st and 2nd items performed. We are going back to Stokes Brown Toyota of Hilton Head to request an adjustment of the bill. More to follow She got most of her money back! read more

Stokes Toyota - Car Dealers Near Me - Bluffton, South Carolina

We were recently looking to buy a new car My hubby wanted me to look at a Ford Escape, which I do not care for. Since I previously owned 2 Toyotas that I was very happy with, Hubby agreed to go look at Toyotas. We looked online to get an idea of what we wanted to test drive and made an appointment. We saw that Toyota has a promo for a $25 gift card if you test drive a vehicle. Which is cool because we were aleady planning to do that anyway. When we drove up to the lot, everything was well organized & there was plenty of open parking spaces in front of the showroom. The employees who greeted us were friendly & helpdul. We let them know that we had set up an appointment so they took us back to the super nice coffee machine that makes lattes & offered us delicious pastries while we waited on the salesperson that we had the appointment with. Not sure which bakery they came from but the pastries were amazing... not garden variety grocery store pastries. It was a Sat AM so the dealership was busy. The showroom was nice & modern & very clean. These guys know how to run a showroom. You can tell they do a good volume of business here. The various employees we interacted with while waiting on our sales guy were very nice & friendly. So finally our guy comes over. He was kind of a jerk when he came up & asked if we were there to get $25 or look at a car. I understand that he needs to qualify his prospects so that he doesn't waste a lot of time with people who aren't really interested in buying a car. But there is definitely a better & less offensive way to do it. We chose to overlook it and told him which car we wanted to test drive & gave him our keys so they could evaluate the trade value of my old car. He went & got keys for the one we wanted to test drive & took us out. I liked the Rav4 and we found a nice one with all the bells & whistles including leather seats & sunroof. We decided a couple of days later to go back & buy it. After Hubby went to take delivery of it, then decided that the Rav4 & Escape are both too small,...he didn't feel they were big enough vehicles & wanted me to find something larger. So he ended up cancelling the sale & we ultimately ended up buying an Explorer. They were very professional about the whole thing and not 6ry to pressure us to change our minds about cancelling the sale. We were very pleased with the customer service during tye sale & cancellation. Despite the rude question from our sales guy at the start, overall we were pleased with our experience st the Toyota dealership. I would definitely come back here in the future if we decide to look at another Toyota. Refreshing to have such a positive overall experience at a car dealership! read more

bought a used car. mechanic and sales guy john ventre lied to me about some leaking fluid that I pointed out multiple times. They both told me it was silcone overspray from plastic trim. I saw the mechanic feel the fluid and I knew from touching the fluid that it was not silicone. Couldnt figure it out. They tested the brakes for me as the brakes felt very spongy and it was the only thing I could think of since it was on the brake line. Then found out about a month later what it was. It was differential fluid. Had been leaking for an extended period of time and destroyed the rear brakes and rotors. Stokes toyota lied about it. Played it off as silicone spray. I don't believe for a second that any real mechanic could honestly mistake differential fluid for plastic trim spray. Not even close. So they pulled one over on me. Charged me a premium for a used 4runner and sold me a truck they knew was already broken. Don't waste your time with these guys. They will look you in the eye and deceive you. read more

I can not say enough good things about the service department at Stokes. While on a road trip from PA to FL our 2008 Prius died. Dead. Big red exclamation mark. Engine dies and would not power back on. Towed to the local Toyota Dealer in Hilton Head, a tourist town, no less we thought for sure we would be taken for a "spin" however Curtis and his team rallied to our rescue offering top notch, professional service Kudos to everyone at Stokes A 5 star review and a heartfelt thank you is just not enough for your kindness and professionalism. read more

This could have been a scary and sad story about two people who had to get a car and knew very little about cars except the make and model they desired. Then walks in David Wilder, calm, knowledgeable, kind and patient. We left feeling informed, welcomed and full (lunch was free and fabulous)! read more

Incredible experience with everyone on the sales team at this dealership. One of the few dealerships still doing things the right way.

I usually dread going in to buy a vehicle. Well my lease was going to be up soon on my Kia, and I went in to look at Tacoma's. Well after speaking with Chris Marsh and telling him what I was looking for in the truck and in payments, he was able to find me exactly what I wanted. This was probably the smoothest and fastest vehicle transaction I've ever had. I will definitely be back. read more

Stokes Toyota - Car Dealers Near Me - Bluffton, South Carolina

Had my daughters Prius in for service and they couldn't even reset the maintenance reminder. Had to take time out of my busy day to go back and have them do this BASIC thing. Also I like taking my vehicle to the other Toyota dealerships over Stokes because the people helping you check your car in the offices are friendly, and they make you feel welcomed at the dealership. Not so much at Stokes Hilton Head/Bluffton... Another annoying thing is that its 2021 and they still us a black sharpie marker to write the mileage on the sticker in the window, yet other dealerships have a professionally printed sticker where you can read what it actually says for the return mileage. Hopefully my review will be received and acted upon. Otherwise I will just take my business to elsewhere. Miss not having Curtis who used to run a tight ship at Stokes Hilton Head/Bluffton. He was the professional that kept things running smoothly and professionally. read more

I recently decided to start looking for a more family-friendly car than my 2007 Toyota Tundra CrewMax Limited. I enjoyed having a truck, but wanted something better on gas that my wife could drive and that would haul my little one and all of her stuff. I settled on a Subaru Outback and I found Stokes' ad on AutoTrader. I contacted the dealership about trading my Tundra for the Outback. I live about 2.5 hours from Hilton Head so I explained to them that I'd want to do most of the negotiations over the phone so that I didn't have to drive 5 hours round trip just to not reach a deal. They graciously obliged my long-distance negotiations and we exchanged several emails, text messages and phone calls over a three-day period. Salesman John Ventre was kind enough to provide me with a "video walkthrough / walk around" of the car both inside and out so that I could see the condition. He went as far as to get up close to the finish of the exterior of the vehicle where there were a few scrapes (commensurate with a car that's 4 years old, I might add). I felt like they were open, honest and courteous. We agreed on a price, trade value, etc. and that's when I got tied up and informed them I couldn't make it to Hilton Head for at least several more days. Their response floored me: "What if we could bring you the car?" Done. They rounded up a couple of extremely pleasant gentlemen to drive the Outback to me in Sumter, SC. They allowed me as much time as I wanted to take a close look at the car, drive it, test it, etc. They were patient and kind and never made me feel like I needed to do anything other than take my time. We did the paperwork at my kitchen table in about 15 minutes, I followed them to a gas station to fill up the tank of my truck for their trek back to Hilton Head and we went our separate ways. When dealing with Glenn Mariott about the moneys involved, he offered me multiple service / warranty contract options, but when I explained to him that I drive about 8,000 miles a year or less, he gave me some great advice and never pressured me to buy anything. This was, by far, the best, most care-free car-buying experience I've ever had. I have dealt with the Stokes family in the past in Charleston, SC (about 15 years ago) and they were great way back then. Deal in confidence with these folks. They treated my family and me well and I would deal with them again anytime. Do your homework, go with your numbers in mind and keep an open line of communication with your representatives there and they will reciprocate. Thanks John! We love the car! read more

This is my second year with stokes and clay and Julio took really good care of me. From making sure i got everything i wanted in my new car and explaining all the new Payment plans they made sure i was taken care of. I've had my car for a week now and I'm the happiest I've ever been. Ask for Clay or Julio if you're looking for a new car !! read more

I'm really dissapointed with the maintenance program from Toyota. I bought a 2016 Corolla from Stokes Toyota of Bluffton and was wooed by the salesmen and staff about how my complete maintenance would be covered for 60,000 miles. I'm currently at 40,000 miles and they have tried twice to perform a fuel system service and charge me over $300 for it. I asked why it is not covered and the excuse is that it's not in the service manual. Well, then it's not needed right? "Well we strongly recommend it" Well, then it should be covered, am I right? Then they told me that I had a nail in my tire's sidewall and it would be $250 to replace the tire because it can't be patched. Well, the nail was in the middle of the tread, and perfectly patchable for $25 from Firestone tires, or they could replace the tire for $90. Way to go Toyota... read more

Pretty bad and reinforced car dealer stereotypes. They want to sell what benefits themselves, not what I, the customer was asking for. As usual it gets worse when the manager, Joe in this case, gets involved and imposes himself and the line of questioning he's been trained to subject customers to. "Joe, it's a simple question, will you sell the car this price or not"?" At this point, Joe the manager, goes into a weak, fear-based selling mode. "Have the other cars you're considering been dealer certified, do you know their actual history, have they ever been in a flood, etc?" Joe, you forgot to ask if possibly Donald Trump and a Miss Universe contestant ever sat in the back seat. Even worse of course was watching the sales employee squirm through all of this. A future manager normed by Joe... read more

Almost a year ago my wife had a bad experience with this dealership and now I had a bad experience too. After two hours of haggling, the manager Joe (same guy my wife dealt with) asked if I would agree to an "out the door" price which I accepted and signed. He disappeared and came back 15 minutes later and said no it will cost me $2,000 more to make it happened. BS move on his part. I then called up Chatham Toyota in Savanah and got a better truck for the OTD price I asked for. I may have my car serviced somewhere else even though I live in Bluffton and they are the closest. I will not give this dealership a third try. Just drive to Chatham Toyota! read more

I went by Stokes and scheduled an appointment for my car's 10,000 mile warranty inspection and thought everything was in order. However, when I came in for the scheduled appointment it appeared as if I didn't have one. It turns out the appointment was put under the wrong person's name. The person working the counter was very rude to us when we walked in, and became even more rude when the appointment was under the wrong name. I understand mistakes happen, but I don't want to be treated rudely because of a mistake that I didn't make. While searching for my appointment, he made several comments that were both unprofessional and downright rude. At one point he said, "Don't expect a free car wash because we don't do that anymore." I was fine with that and all, but I never said I was expecting a free car wash since I never knew that they were offered in the past. I asked for a manager and another guy came over to us in the waiting area, he was nice and was focused on making the experience better. However, there wasn't much of an improvement. When I was leaving, they had the service record under the wrong name, listed an incorrect phone number and address and someone else's email address. Someone contacted me in response to the survey I did, but they never contacted me again after I submitted my comments. Since the warranty inspection visit, I went back to Stoke's one time to see if someone could look at a tire, but I was greeted with another unwelcoming person who wasn't intent on creating any sort of value for the customer. I've been to other dealers, even in our HHI-Bluffton area, that offer a much better experience for their customers and that actually create value. From what I've seen, there isn't much value creation going on at Stokes Toyota. I won't be going back in the future, and definitely won't be recommending them to anyone. read more

Stokes Toyota in Hilton Head would get zero stars from me if I could give them zero. I sent them an offer I received from a Toyota dealership in Savannah and not only would they not come close to the offer they gave me an offer on a similar vehicle more than the sticker price! How insulting. I tried to support a local business considering I am a new Bluffton resident but they made it impossible. Their sales manager told me to basically kick rocks and they wont be doing business with me. read more

I had three new suvs in the last few years. Nissan Pathfinder Dodge Journey .... but the one I bought two months ago blows them all away ! And that's the 2021 Toyota XLE suv! I'm so happy I bought it . The ride is the best I ever had in an suv . It's solid inside and out. You think you driving down the interstate in your living room powerful engine great looks love the interior . Everything about it was what I was looking for.. this mid size suv gets 5 stars hands down.. so happy I picked it . The safety feachers are un believable . .... thanks Toyota read more

I rate the service department, especially, Rob, who always treats me well, and I have bought 5 cars from them over the past 8 years. But, last week I left messages for their finance office and general manager to call me and I am still waiting. I find this rude and unacceptable, oh well. Come on guys, up your game!! read more

Absolutely the best customer service I have ever experienced with a car dealership!! Javier Domínguez assisted me in not only buying my first car but also trading it in for my second and I could not be happier about not only his assistance and attentiveness during the entire process but his willingness to make it easier for me. Definitely cannot beat these prices or service read more

I took my Sienna in for service and I ask them to check on the door that they had worked on that still was not working right. they informed me that since the job was more than a year old they would not fix it without charging me. The original (NON) repair was performed under warranty and a service bulletin: so what? They refused to even look at it even though they were paid by Toyota to fix it. Curtis, the previous service Mgr. ( who was great) is gone and it shows. read more

We were in the market for a used car. We worked with John Fernandez. He wasn't pushy at all, very helpful, and went above and beyond!! He knew our price range and didn't try to push us out of it or try to get us into something we didn't want, responded quickly to emails, and didn't hassle us at all. I'd highly recommend working with him!! When we came in to purchase the car, it was late and close to their closing time but everyone was very courteous and handled it in a professional manner. It wasn't outrageous, given the circumstances, though it did take a long time to have the paperwork completed. Only reason for four instead of five stars, is because during our first meeting with John, another salesperson/manager came to the table in what appeared to be a "deal closer" situation and was rather pushy. Also, I brought in the KBB and Edmunds Fair Market Values to negotiate and the dealership wouldn't match the fair value. They did, however, come within $300 of the fair value. That said, we shopped around at numerous dealerships and Stokes-Brown was by far the best and definitely ask for John!!!! read more

I had an amazing experience buying my Tundra with Joe Matejewski and the rest of the Stokes team. Everyone from the front desk, to the managers and sales people, even the Service department are great. If you go in expecting $5K + off a car or truck then of course your going to leave pissed off and thinking they lied to you. It's not a luxury brand! they gave me a great deal and were honest and friendly. What more could you ask for? I will continue to do business with Stokes and their team, and will be returning when my Lease is up! read more

Finance guy lied about how involved 60k service. Tried to "scare" us into buying the $700+ maintenance plan. Told both sales manager and owner JJ Stokes. Never heard back from them. Guess that's how they do business and management approves. read more

My mom and I came to this dealership to find a good deal for a Toyota Camry. We were warmly greeted by Noah who was eager to help. He went above and beyond to provide the best customer service and held true to the core values of the company he is working for. My mom is beyond pleased with her new car and have such a wonderful salesman to thank for that. Thanks again! read more