I wanted to do a straight trade. They are very helpful at all. They ghosted me. All of this…read morebecause they know they're not going to make any money. One of the reasons why dealerships struggle. I will say that their service dept is fairly good though

Great timely professional service with my used car purchase. Rylan was great to work with. Painless…read morequick process.

Positive - Lincoln Sales Department. Professional, friendly, and HELPFUL…read more Negative - several basic customer service principles and Lincoln service department. 1. Inability to communicate with Lincoln customer, 2) Inability to honestly communicate with Lincoln customer, 3) Problematic oversight of service for customers Lincolns. We dropped our Lincoln off for simple routine service late September. Our Lincoln sat on the OC Welch lot for ten-days with zero service completed. No one from the dealership has explained why that occurred. We asked for three service items (through their on-line service portal) 1) burned out front door speaker, 2) oil service, and 3) tire rotation. Communication issues - I emailed the son of the owner in mid-September for his assistance with our Lincoln service. He never replied to my email. I then emailed the owner who did respond and assist - thank you. I had to call each week to find out the status of the service. I called twice the second week because no one responded to my vmail the previous day. One of the unprofessional issues was when the service tech called me final day. His tone was arrogant and he was dishonest about the service issues. Unacceptable. Bottom line - OC Welch Lincoln service department jerked us around so much they lost not only a continuing service customer but also a new Lincoln sale.

I had a great experience at O.C. Welch Ford! From the moment I arrived, the staff was friendly,…read moreprofessional, and attentive. The service department kept me informed throughout the process and made sure everything was handled quickly and correctly. What really stood out was how honest and transparent everyone was--no surprises, no pressure, just straightforward communication. It's rare these days to find a dealership that genuinely values customer satisfaction, but O.C. Welch Ford absolutely does. I'll definitely be coming back for my next service and future vehicle purchases. Highly recommend this team to anyone looking for a smooth, stress-free dealership experience!

Fast friendly staff I highly recommend…read more I was in and out fast in a new pathfinder Thanks you for everything

My 2023 car broke down. Had it towed here. Left my two kids (20 and 21) out in the boondocks…read morebecause tow truck didn't have enough room. Closest dealership. They were closing down the service department. No loaner car. No rent a car. They locked the doors and left. At least they me a chair to sit in.

I had an amazing experience here. I couldn't have asked for a better team to assist with my car…read morepurchase.

My Service Advisor, Kristin did a great job from start to finish. A loaner wasnt available but she…read moremade sure that I got a ride when I dropped of the car. Once the car was repaired, she was able to deliver it to me at my office. That was a huge help! The repair cost was reasonable as well. Highly recommended!

I am so thankful for the service i have received at Mike Reichenbach, from my last two purchases…read moreand now the service department. I was going to take my Cadillac SUV to a certfied dealership in Savannah for a Saturday appointment but they were very rude on a loaner car because they did not know when they could check out my SUV and she told me to call Cadillac. I called Cadiilac and the lady was so helpful. First positve because the rude person, the wonderful lady at Cadillac (not dealship) told me Cadillac would rent me a car if they didnt have a loaner. Second called and schedule service with Queen for Mike Reichenbach and she said they would be happy to honor what Cadillac said. On my visit to Mike Reichenbach Brittany was my advisior at the service department, she was so nice and her customer service was 100%!! I did not need a loaner but she offered to get a rental , it was fixed and I was out within 3hours. After I received a call from them making sure everything was good. The Cadillac main company even called to make sure I was happy with everything. I will tell all my friends and everyone who comes in my job to go to Mike Reichenbach, good honest company!! Thank you, Cindy

Fast, friendly, helpful service buying a 2024 Cadillac XT4. I did have 1 major glitch. I called…read moreahead to ask about credit card use for a $17,000 down payment split on 3 cards. I was told everything was fine and people do it all the time to get those perks from a credit card. At the closing I was informed that the max you could use was $6000. That caused me a personal loss of $1500. I should have stood my ground and demanded to see the boss. I didn't. The rest of the paperwork was easily handled. Love the car and will post about service after our first oil change.

While on vacation I called to get a simple recall computer flash done on my Outback. The service…read moreadvisor said it was only 30 minutes to complete the job so I could stop in anytime. I dropped off the car at the service desk and looked at a new Ascent for a bit while there. First all that new Ascent is really a nice SUV. There was a salesman on the lot so I asked him if we could take a drive and he politely said not unless we were serious about buying and since we were here on vacation the dealership preferred that he spend his time on potential customers. I guess I understand but it was the middle of the day and the showroom was empty. I am not upset but was surprised as I did buy a car a few years ago on vacation at their sister dealership next door. A few minutes later the service department advised they were finished and had even washed my Outback as well. The service department was very friendly and the dealership was fantastic. They have a great waiting area and a beautiful showroom as well. Overall a good experience.

If I could give 0 stars I would. My first experience here was great! Went back 2 weeks ago for…read moreminor service. After vehicle was finished, service attendant gave me receipt to sign for completed services but neglected to show me at the very bottom where it said there was a problem with my tires. Never mentioned it. I left and drove back to Hilton Head (about 35 minutes). Later that night as I read over the receipt I saw the notation about the problem with my tires. The next morning I called to try to get some answers; no one EVER responded to my many calls or emails! Needless to say I will never return to this dealership! If you can't answer questions of your customers then you don't deserve my money!

I've never had anything except fantastic service from other Subaru dealers. My first visit here was…read morenot pleasant. I scheduled an oil change. I got confirmation of the appointment. I showed up and they had no record of the appointment, so I had to give them all of my information again. Then, I presented a $75 coupon for the synthetic oil change. I got this from their website while booking my appointment. I also had a $25 off coupon from another dealer. He asked if I wanted to have my tires rotated. I said yes. Then he printed out an estimate for $120. When I asked how it went from $75 to $120, he said, "No, no. That doesn't have any discounts applied yet. The discounts will be on there after the service". I asked him how much the total was going to be and he said I'd see it when I picked up the car, but it would include discounts from either the $75 coupon or the $25 off coupon. When I picked up the car, it was $112. I asked to see a breakdown of it and he said [paraphrased], "You agreed to $120 when you dropped the car off and I added the coupon. I applied the $25 off coupon from the other dealer. What problem do you have? Do you want to see a manager?" All I asked for was a description of how my $75 oil change plus a tire rotation got to $120. That would suggest a tire rotation was $45. On top of that, I had asked them to check to see if there was any obvious leak in my exhaust due to a rear-end accident I had been in. Not only did he not write anything on the ticket, he didn't give me any feedback about it. When I asked, he replied, "Oh, it's good". Lastly, I had asked them to listen for a whining sound when the steering wheel was turned. Online this looks like a problem for my year of vehicle. They said they could not reproduce the sound but would go out with me and listen for it with me. Well, after our little discussion about the price of service, he did not go out with us to listen for the sound. I'm not saying the price was unfair. Their ability to have a cordial conversation with me and explain why they were charging me $120 should have been a pretty simple, friendly conversation. It was not.

We are VIP Subaru customers having purchased five. We came into the dealership with a letter from…read morecorporate indicating the status and the deal that they should offer. 1st they said that they could not do it for a car that was currently on the lot (false) and had to order us one. They then said they did so but over the course of the next 6 weeks, despite our asking, could never give us a final price (based on the dealer invoice) or a VIN (which would have been on the order) or full description of the vehicle. Then a death in the family forced us to leave town for several weeks and we were told that they would hold the car for us when it arrived. Of course a few days later the car came and sales person agreed with us that we would pick it up when we came back. Still couldn't get a price or any paperwork on the car. He said we would discuss it when we got back (red flag). He went on vacation saying we would talk when he got back. During his vacation the sales manager reached out to demand that we come get the car. He claimed that the car had been on the lot for 4 weeks (it had been 3) and that we had to come and get it. I explained the situation and that we were out of state. He told us that the person was not authorized to agree to the date that we had stated. I encouraged him to sell the car to someone else and we would do the deal when we were back (reasonable I thought). He said delay would be a few months, which I told him would be fine. Then he changed his tune and told me that he could not sell it to someone else (false). I called a dealer I know near where we are staying (in Virginia, where we are during this time) and discovered the falsehoods and the fact that since there was no paperwork, there was no binding contract on the part of the seller or the buyer. So, in 15 minutes, made all the arrangements I needed - got the paperwork, VIN, price, and will have a new CrossTrek waiting for me at an agreed upon timing of my convenience. I don't know if the problem is training, professionalism or that this dealership is a throwback to the "good old days" of car salesman who lie, coerce and put you in an emotional state (angry or upset) so you end paying more than you should have just to get out of there.

My name is Mark Egan. My daughter purchased a 2022 Atlas as reliable automobile to provide both…read moresafety and functionality for A new mother and infant child. The dealership has always been very responsive fair and personable. Particularly Brendon in sales. He made the purchase and ongoing relationship a very comfortable process. He is a stellar gentleman who put his customer first. Secondly, Mr Rubin, the service manager, should be commended for his professionalism, integrity and intimate knowledge in his role as service manger. By this I mean he has always been fair and genuinely looks after the customers best interest in not only being thorough with every service call but he also looks after the clients best interest with respect to cost. You rarely find this type of overall care and concern for customers. It's refreshing. The real reason for this review is to tell You that despite a systemic issue related to this model of vehicle cutting off without warning which caused my daughter and granddaughter to be stranded on I95 at 4:00am returning from visiting me In rock hill, sc hospital The fact the car was literally on the shoulder white line. This was terrifying for them as trucks and other vehicle flew by her inches away. It was horrifying for them. The car would not move and all functions were inoperable. Unfortunately, this was a known manufacture Issue that was openly trying to remedy with other atlas owners God forbid if a car or truck would have clipped the and seriously injured or god forbid killed them. Accordingly, as father and grandfather I was furious. They were crying and scared to death. 911 was called begging for help. 911 responded. They were safely extracted after a terrifying 45 minute wait. The car was towed to the dealership. Where the good people of auto nation, quickly repaired the car properly and worked with us with care and concern with special emphasis on the well being of my children. I thank you for that support. It shows despite the manufactures issue causing this problem all over the country, I will tell you it is refreshing to know that Auto Nation's general manager, service manager and staff are all to be commended. We highly Recommend this dealership from sales to service. I've taken the time to write this review with genuine thanks and appreciation.

If I could give this place a zero, I would. First I called to make my appointment for my oil change…read moreand they told me tire rotation would be covered with the complimentary oil change. Then they made us pay for it at the appointment . I should have been made aware that it wasn't covered from the beginning. Highly disappointed. When all of it was over, I got it in my car and check the oil level. The oil level was not filled to where it needed to be at. We went back and they said they couldn't fill it bc it would "purge out". Highly Disappointed in the service I received here. Would not recommend. Service Manger was made aware of it and never came out to look at the car or even talk to us to see what he would do. Needless to say I wouldn't be coming here.