Went in for a $17k truck that turned out to have no brakes, a failing alternator, and a blown gasket--completely misrepresented for the price. On top of that, they wouldn't even show the vehicle to my daughter (a first-time buyer) and instead tried to push her into a $32k Nissan Rogue despite her making $10/hour. That's not guidance - that's predatory sales behavior. Completely unacceptable and a waste of time. This experience ultimately came down to how Devin handled it. Refusing to show the vehicle and then pushing a $32k Nissan Rogue on a first-time buyer making $10/hour shows a serious lack of judgment and professionalism. He should reflect on how he treats customers. read more

the WORST !! read and analyze for yourself: The issue in question stems from inaccurate or incomplete information submitted by Vaden Nissan To Beaufort County Taxes regarding a vehicle which I purchased and NEVER took out of dealership premises. Despite my repeated attempts to obtain clarification and resolution from the dealership, they have failed to correct their mistake or provide the documentation necessary to remedy the situation. As a result, the county's records now reflect information that is factually incorrect and not attributable to any action on my part. Scott Hunt, sales manager and Dhruv Shah, finance manager both of VADEN Nissan at the time (March 2025) NEVER resolved the Issue ! This situation has created a clear injustice. I have acted in good faith at every stage, yet I am being held responsible for an error that originated entirely outside my control. read more

Bought a 2023 Murano on January 19th. Part of the sale was they "Owed" me ceramic window tint, we'll get to that later. Got it home same day and saw scratches in the front windshield where the dealer had scrapped off the stickers, deep scratches in the drivers side A-Frame, and one of the key Fobs didn't work at all. Got with sales right away to address issues. Dropped off car to get all items fixed within a couple of days and was given a used loaner that was dirty inside with all kinds of trash and food stains everywhere. I assume it was a recent trade in that hadn't been cleaned yet. Four days later I receive a call saying everything was fixed. Showed up to pick the car up and the key fob hadn't been fixed, the windshield was still scratched and the paint job was like an orange peel. Showed the GM everything that was wrong with it and he said he'd have everything done within a week due to his glass guy not coming back until the week after. I stated that if they couldn't buff the scratches in the windshield out and a replacement was needed to call me first to discuss and that I would not accept an aftermarket windshield. A week later I was told the car was ready again. Key fob worked, windshield still scratched, and there was dirt under the most recent paint job. Fast forward 2 weeks later, I was told that the car was ready. The key worked, the paint actually looked good, and the scratches were gone in the windshield. The reason the windshield was good is because they replaced it. I never received a phone call as discussed previously AND they put an aftermarket windshield in. I at this point refused to accept the vehicle and requested they find me another Murano which they agreed to. Replacement 2024 Murano was finally ready and delivered April 16th after multiple phone calls and texts pulling information from the dealership/salesperson. Information was never pushed to me. When going through the new paperwork at delivery I noticed that the "We Owe" was blank and did not mention the window tint like the original deal so I wrote it in there. The delivery driver/salesperson stated I'd get copies of all the signed paperwork the next day. That also didn't happen. I had to follow up with the dealership MULTIPLE times to get anything. What I didn't get was a copy of the "We Owe" paperwork. Fast forward to the beginning of July. I couldn't find the tiny company's info from the original sale so I reached out to the original salesperson. No response. I called and left messages with the finance and sales team to have someone call me. No return phone calls. I had an oil change in September at their sister dealership is Savannah middle of September and brought the issue up with them. They said they would look into it. I obtained the new GM's name at the Hilton Head dealership (Xavier) and have called and left messages for him to call me to discuss at least 4 times. NO RESPONSE!! I was told by the receptionist that she has sent multiple internal emails regarding the issue. NO RESPONSE!! I spoke the second salesperson, Dhruv. He said he'd look into it and talk with Xavier and get back with me. NO RESPONSE!! I have bought a lot of cars and this is hands down the WORST dealership. STAY AWAY!! read more

If I could give this dealership a negative star rating I would. We found a car online and decided to drive on yesterday to the dealership during a storm, called the dealership to let them know where we were so that they would not close without us seeing the car. Arrived to the dealership and walked through the door and was told that the car was sold. Why not tell us that when we called instead of letting us drive over 2 hours from Charleston for that car, mind you in the pouring rain and storm. They told us that they don't answer their phones that they are answered in Savannah, I find that a problem. The Asian salesman thought it was a joke, However the joke is this dealership with a lack of integrity and communication. WILL NEVER GET MY BUSINESS read more

Truly horrible. Under no circumstances should you put a deposit on one of their vehicles. I decided to go in a different direction and a month later they still have not provided me with a refund. I finally decided to file a dispute with my bank. read more

Vaden is the poster child for all that is negatively said about car dealers. Bait and switch, hidden costs not indicated on sticker, etc. A hot mess and cannot be trusted. Try the many other car dealers. Some are better than others, but none are worse than Vaden. read more

what is wrong with Vaden. in Beaufort had salesman that spoke 4 words during entire encounter!!! in Bluffton, they don't respond to phone calls. why would I want to do business here? read more

This place sucks!! I know why may you ask but before I say anything bad They at least sent a truck from Statesboro SC to here that's the only good thing. It took so long just to get the truck well to buy it like sign papers it took like a couple hours from evening to night!!! Also they didn't view number or something I guess. At least we got a test drive of the truck we wanted. But at least we got the truck. So all I am saying is if you want horrible experience do not buy here. Unless you want to test drive something. So if you want to get something from Vaden (buy) go somewhere else. 2/10 Very disappointing. read more

worst dealership there is, pay 5 grand for a deposit just for them to make you give the car back and say you're not approved after signing paperwork and taking the car home like what and taking all our money just to refund it brain cells are lacking and then they run your credit 300 times so you have horrible credit. read more

horrible company just want your money. let's you take a vehicle home drive it for 3 weeks takes it back

Fast friendly staff I highly recommend I was in and out fast in a new pathfinder Thanks you for everything read more

Staff here is not on the same page about anything. I came in regarding an autotrader ad for a used truck and set up a time to drive two hours from Charleston to see it. Before leaving, I spoke with Laura over the phone, asking if the online price was reflective of all additional options or if there would be any unlisted fees added after sticker price, as many dealers tend to do. She told me the advertised price would have nothing else added to it aside from document fees, title and registration. I also sent in an appraisal request for my used vehicle I would be trading in and was returned a price ($7000) she said would be honored. Long story short, I drove two hours to find out there was an added $990 for "additional options" which was just a useless 3 month warranty and 3 included oil changes. They also only offered me $5500 for my trade in BEFORE even looking at it. Also, what's with the $680 documentation fee? When asked about all this, my salesperson Clinton said I was "misinformed" and didn't even attempt an apology. The attitude he gave came off as accusing me of lying. Not to mention the amount of time he spent talking to two young ladies who said they came just to visit him instead of helping a customer. Don't waste your time here. read more

We have been put through the ringer with this dealership! My son bought his car in January. By the end of February he had to take it back in for overheating. They filled the coolant and sent him on his way. After several more visits, they finally decided that the water pump had gone bad (something they should've caught in one of the first 4 visits). Fast forward to May, it starts overheating again as well as misfiring. When we took it in to be looked at again, rather than discussing the necessary repairs, they reverted to high pressure sales tactics. Of course when we mentioned that it would require that he gets a full refund on his broken vehicle, purchased at that very dealership, they scoffed and said they would roll $13000 into a new car! Fast forward to now, August 11, 2023, they've had the car for THREE MONTHS! The extended warranty company insisted on sending someone to inspect the vehicle. Thank God for them! They insisted that the engine be replaced with a brand new one. This was all done in the first week. The dealership has "ordered" the new engine 4-5 times and it "couldn't be found" multiple times. Three months into all of this, not once has a phone call from the service department been received, nor a returned call after several messages left. Mind you, this entire THREE MONTHS my son has been driving my car, leaving me with no wheels until we finally just bought a small car from a family member. My husband is a teacher and I'm disabled so we live on a very tight budget so $4000 for a third vehicle was definitely a big hit. So here it is 3 months of this crap, in the scorching SC summer, and my son's vehicle hasn't even been moved while sitting at the dealerships. In this heat, flat spots on the tires becomes a definite issue. My son stopped by the dealership again today and was told that they have the engine and someone would "get to it soon." All I can say is that they better take care of the $250 deductible and put tires on it. But I doubt they'll do the right thing. They haven't so far. Stay far far away from Vaden Nissan of Hilton Head! read more

Good service Dept & fair prices! Have been here half a dozen times, nice people! JB read more

Eric Brack turned buying a car into a fun event. Smart and knowledgeable about his products. It made buying easier because we felt we had the information to make a good buying decision. He and Dave Heins are the "go to" team when you are buying a car. Check them out, you will be glad you did. read more

Had Eric B. Take care of me when I purchased my 2022 Nissan Sentra. Honest, helpful, informative, sensitive to my budget are the best words to describe my experience with him. He personally delivered my car to my job and even gave me a loaner to make it into work on time. I cannot say enough great things about the team they have and how flexible and accommodating they were. I can confidently say I was not the only one that felt that way as we were greeted by many repeat buyers and new Nissan owners alike and reflected the same amazing experience I had. read more

I'm giving one star because I have to give something. We came to this dealership hoping to look at a car and SUV we saw online. Our salesperson, Chris, asked who the car was for, I replied that it was for me, but yet he focused more on conversation with my boyfriend. I drove the car and hated it, not to mention it already had electronic issues that weren't well acknowledged by our salesperson. When Chris tried to convince us of something we knew was not true about a certain luxury car, he simply said,"looks like I won't be selling you a car today" and walked off. Meanwhile, he didn't even give us a chance to look at the SUV we requested after the car test drive. Looks like we will not be back, and we will approach other Vaden branches with caution. read more

Took my car in to be looked at due to a weird noise while driving. First time here and couldn't be more happy with my experience! Mark E was my service advisor , he was very pleasant and professional. I quickly was checked in and given a complimentary shuttle ride to work (super nice driver Deontre? Not sure spelling !) Had detailed summary of the problem within 30 minutes! Was lucky issue was under warranty ! Also had some maintenance work done (oil/ filter/ engine clean ) very reasonable pricing . Feel like Vaden really cares for their customers and I will DEFINITELY be back ! Thank you read more

Called about a used pickup truck they have in stock. I offered a cash price of 1500 below what they were asking. The lady never called back after she said she would talk to her manager. I called again and same issue. Poor customer service read more

The GM seemed very positive & willing to work with everyone. Ready to make deals & customers become family.

Arrived for my scheduled appointment for a regular oil & filter change about ten minutes early today. The Service Advisor acknowledged the appointment processed the work order, took the keys and I assumed was going to take car into service bay, which I saw was empty when I went into waiting room. After about twenty minutes my car still was sitting in the service entry area. About ten minutes later the Service Advisor came to me to inform me that it would be another two to three hours before the car would be ready. When I reminded him that I had made an appointment for this specific time he apologized but said every other car there also had appointments. Not will to wait for three hours I informed him that I would take the car and not wait. The last time I had an oil change it had taken almost two hours so maybe I should have expected this poor service scheduling. Interestingly I was able to take my car to a nearby service dept and receive a complete oil change within a total of 30 minutes from my arrival, without an appointment, to the completion of the service. read more

I can not say enough bad things about this dealership. They totally and completely misled if not defrauded us. Stay far, far away from them.

Very prompt Fixed problem satisfactorily On vacation, so no competitive bids sought (can't speak to value, but labor was $148/hour) Marlon (service associate) was very friendly and accommodating. I would recommend service here! read more

Five stars for the service department at Nissan oh Hilton Head . Mark the manager if great. Gets you out as soon as he can . Keeps telling you exactly what's going on with car after the work was done I went to pay. And a decent price. I think the dealers are getting it now . Y'all charge to much that's why ppl use there own mechanics. I think Nissan n allot of other dealers realize now that volume and a decent price makes allot more money. Then pricing to high nice job today mark the only problem I have is I have 2300 miles on my 2017 Pathfinder and the front seats are fading already. There starting to look old already. I don't blame the dealer. They gave me the number to Nissan it self the dealer said the seats and inside Panels are not coverd in the warranty I called Nissan directly and complained. They said the same thing. Sorry we don't warranty the material inside. I told the rep. Mabey I should by another model one I get my next car soon. If Nissan won't stand by there product. She said that's fine. They didn't even care.. so just want to let u all know. I love my Nison suv but I will never buy another Nison product again.. when u get so big you don't care about me the customer anymore. Why should I get another suv from you. I still give Nissan dept 5 stars. But Nissan the product 1 Star I'm checking out GMC next time . And stay away from Nissan cloth seats. Mine faded.. the lady at Nissan it self could care less. About my compliant. And in my opinion was rude.. cya read more

I am giving them a star because I have to. But if not a 0 will be too much. I have had not only one bad experience with this place and staff (except the front desk ladies). Right before the pandemic I decided to buy a new ca. i already had in mind what I wanted, but they did not listen. They will try to push a car I couldn't afford and did not want. After hours of not being listened to and waisting my time, I left and that same day I went to Beaufort where I bought my brand new car!. I thought about not coming back, but then again you always want to help local businesses. Big mistake! I wanted to buy a car I had seen on line but was somewhere else. I asked them if they could y ring it and they said yes, all good right?! No! They did the numbers and while they were working on the deal, they tried to push a car that I even tested to kill the time. The agent tried to tell me it was a car someone was testing and about to buy which was not true. When he took me to it it was being cleaned! Yes, someone has just traded in that awful car! I did not say a word and drove it. came back and told them all the problems it had and that I was taking the one I came in for. Theiobody language changed and had the nerve to tell me the car I requested was not availa anymore. That he would check again on Monday. Based on their absolute unprofessional behavior, I called the other dealership to find out if they still had it and they did! unbelievable! Went to Beaufort and told them about what happened, did the paperwork, they brought the car and I bought it the next day! I am not saying go to Beaufort but just remember this review before you buy a car!!! read more

I stopped here to get an oil change and was greeted by a very friendly young man outside. I told him I wanted an oil change and that the filter and oil was in the back seat. All good right? I went inside only to be told by the owner that they would do my oil today but for future reference they no longer accept customers bringing in their own oil and filter. He said they can't make any money that way. That tells me that he doesn't really want my business. Apparently, they use the cheapest oil and filters from Advance Auto and OReilly's and charge you more than they paid for it. Okay, I understand that that satisfies some people but I am picky about my oil and filter. If my car had not already been up on the change rack ( they weren't busy and jumped right on it), I would have said fine. Give me my keys and I will be on my way. I will never go here again, not even if desperate! I will say that the young man who greeted me and did my oil change was exceptional and I thanked him and gave him a tip for being so great to me. read more

Want a $57K car for Free. Go to VADEN on US 278 in Bluffton and pick it out - the manager will let you drive the car off the lot as long as you promise to bring it back the next day. They will even wait 2 months before reporting the overdue car to the police. These people are dangerous - they planted this crime report in the local newspaper where it does extensive advertising in a futile attempt to give it an aura of legitimacy. It has to be some scam and profitable to portray themselves as certified buffoons. Who will be the victim - IRS, Insurance Company or the alleged 60 year old borrower? I wonder if these people actually filed a police report. One thing is manifest - VADEN assumes residents in the low country are mentally incompetent and that it is so adept they can tell any ludicrous bogus tale and make it fly. This will not appear on Yelp but VADEN will get a preview and publicity it yearns, read more

I own a Nissan vehicle... love Nissan & was on my way to visit family. I traveled from Florida here and on the way my tire pressure dropped. I stopped in here and just wanted some quick service & was told I'd have to wait an hour. Well that didn't suffice for just air. I know I could have gone and added my own air somewhere else, though my Nissan back home has me spoiled! I went to a Sales Rep and got air added in 5 minutes or less. At first I had a bad taste though it got better! Thanks Nissan! Especially Clinton the Sales Rep who saved the day! read more

The saleswoman was very nice! She was new and took awhile to get things moving but once she did she was helpful. On the other hand the service/finance people were AWFUL! my 21 year old son was buying his very first car, putting 10k down so he was very serious. They wouldn't budge on price and talked to us like we were idiots! I have extensive knowledge of the auto/finance industry and I know we were shafted. When asked about buying vs leasing again my young son was not sure what to do and was looking to them for guidance. We were never given a price of the car to lease only the payment and it was 6K more than if we would have purchased. They didn't bother to tell us we lost all rebates etc driving price up! We were NEVER told this or we never would have leased. That is just plain dishonest in my opinion!! The finance/sales manager was very rude!!! My son thought about it overnight and decided to purchase over leasing and he was told no, threatened that they would ruin his credit and call police to get 10k unless he stuck with the lease. He was upset as were his dad and I and feel like we should have walked away but he wanted the car. I will NEVER go there again and will tell others when asked why. The GM was no better, played like he called Nissan and was doing us a favor. I worked with NMAC I know they could unwind this sale, the service/finance manager, Casey, was a rude, arrogant bully. Steer clear of this dealer!!!! read more

I was very pleased with my experience at this location. Harry Jones was very professional and helped me get into a newer car. He was straight forward and didn't sugar coat anything. We started with a vehicle I want which I was not able to get due to my credit history but Mr. Jones kept trying and finally got me into a vehicle that not only fit my budget but also was in excellent condition and came really close to the list of wants I had in the new vehicle. If you every want to get a vehicle from a place that is straight forward and honest get over there and see them. I was very pleased and plan on going back there if I ever need another vehicle. read more

I purchased a new vehicle at this location in October and was generally pleased with the sales experience, not so much the finance part. The rates were so much higher than the credit union. At any rate, I purchased a Preferred Maintenance Contract that includes roadside assistance (covers boosting a dead battery, flat tire change, and car lockout service in addition to mechanical issues). I called on December 27th as My sister locked us out of my vehicle right next door to Vaden. So I called the dealership to see if they would come get me in my car. Spoke to four different individuals. They told me that my Service Plus didn't cover this item though it's clearly in black and white.... Fortunately my husband was able to rescue me, but I had to stand in the Walmart parking lot like a fool for 45 minutes. So, as you can imagine, I'm NOT impressed. I also tried to call the dealership to let them know what had happened and Chloe the receptionist wouldn't let me speak with a live person, but was welcome to leave a message. Not what you expect from your local Nissan dealer, and I can assure you, I would not recommend purchasing a vehicle at this location. read more

My father and I have bought 3 cars here collectively, the staff is very nice and friendly but they didn't follow through on what I was proposed. They said that if I bought my 2nd vehicle there I would get my warranty and service contract money of my previous vehicle as a down payment for the new one, so I ended up buying a car I didn't really want which has had some problems; for example, the cap which protects my engine falling out me getting it fixed at the dealership and having to come back 2 minutes after leaving because it falls out again (this has happened multiple times), the vehicle does not turn on sometimes, and they didn't use that money as a down payment as promised. After several months of me trying to get the service contract refund I finally am just waiting 5-8 weeks for the check to come in not even knowing the amount. The manager Tem is really nice and has helped me with everything, he's the best, unfortunately I can't say the same for the rest of the staff therefore I'm never buying a car from here again. read more

In for an oil change on my new car. Had an appointment. Waited a full hour before I went to the service manager to find they had not even taken it into the service area. So much for having an appointment. Two hours for an oil change. Love my Nissan but hate the service department. read more

another visit to nissan service center at vaden nissan of hilton head.. this place is so pleasant . it makes you want to stop by even if your cars not getting serviced . nice people fresh coffee and snacks bottled water. as all the rest of the times i went to get my car serviced they get five stars . even though i think the deserve 6 stars . thank you service dept . you always go the extra mile... cya next visit. :) read more

An absolutely terrible experience with a dishonest sales staff. DO NOT PURCHASE A CAR FROM THIS DEALER! Vaden Nissan of Hilton Head truly gives car salesmen a bad name. My wife and I went down to Vaden to meet with Sales Manager Casey who then passed us off to Sales Rep Grant. We test drove the car and everything seemed to be going well. We returned to the sales room and discussed very clearly with Grant the add-ons we would need to purchase the vehicle (a hitch and paint touch ups for scratches and scuffs) as well as our price point. Grant went and retrieved Casey who, after being informed by Grant about the add-ons that we would require to purchase the vehicle, came in and met with us and told us the "lowest price" he could sell the car for - Grant wrote and circled the price writing "OTD" on the paperwork we had. Having our "Out the Door" price, we told them we would compare it with other cars we were researching with the same add-ons and promised to call them back (the other vehicles we were looking at were in GA and VA). The next evening, after reviewing all of our price options between the three vehicles, we decided that we wanted to keep the purchase local to South Carolina. So we called Grant back to confirm the car was still available and that we could still get the "OTD" price with the add-ons for the vehicle. We also requested an additional add-on (weather mats) and Grant said he would talk to his sales manager, Casey, and call us back. Grant called us back that evening and stated that the price would go up slightly with the newest add-on of weather mats but confirmed the price with the original add-ons of the hitch and paint touch ups would stay the same. We told him we would keep the original price with the original add-ons and at that point he scheduled a time for us to come in for closing the next morning. The next morning we touched base with Grant to get the proper name of the dealership for a cashier's check and confirmed that we would be coming in that morning. Grant confirmed the name and made no mention of any changes in our agreement. We showed up at the Vaden dealership, with our check in hand to purchase the car, and were greeted by Casey who again passed us off to Grant with no mention of a change in the agreement. We began the process of giving Grant our information to close on the car and after taking our driver's licenses and verifying our insurance information, Grant left the room. When Grant returned we were told by him that he had some "bad news" for us. He stated that they could no longer sell us the car with the add-ons we requested for the "OTD" price they gave us two days before and had confirmed for us over the phone the night prior. He then went on to say that he could only sell us the car without the add-ons we had agreed to for the price we had agreed to with the add-ons. When we sought clarification, he said that he just couldn't do it. We requested at that point to speak with Manager Casey again. Casey came in and said that when we met with him two days prior that he was not discussing with us the sales price with the add-ons of the hitch and paint touch ups, only the sales price of the vehicle itself. AT NO POINT during the conversation two days before did he mention that the "OTD" price was without the add-ons we had extensively and clearly discussed with Grant. Upon our questioning, Casey admitted that he had been made aware by Grant that we would only purchase the vehicle with the requested add-ons before he originally met with us two days before and giving us the lowest "OTD" price. However, when this came to light, Casey took the position that we had not talked directly to him about the add-ons (even though he had been made aware of them by his sales rep Grant). There was clearly some ineffective communication happening between them, and what appeared to be deceptive communication from the Sales Manager Casey to us. We attempted to seek understanding where this miscommunication occurred, and we were essentially blamed for Casey's lack of clarity and honesty in dealing with us the two days before. Not to mention blamed for what we were told the night before when we called to confirm the price with the add-ons! We told them that we felt like we were being bait and switched and Sales Manager Casey got very defensive and began to accuse us of making some "serious allegations." We explained calmly to Casey why we felt that way and he then told us that if we were going to use those types of allegations that he didn't want to do business with us. No apologies for the miscommunication, just blaming and ending the deal. WHAT TERRIBLE BUSINESS PRACTICE! Truly pathetic customer service and unprofessional with pricing and agreement. All they had to do was tell us the night before that they couldn't sell the car with the add-ons for the price we had agreed to but they didn't do that. We will gladly take our business to an honest dealership. read more

WOW! What a HORRIBLE experience here. We had purchased a vehicle from here (before it was Vaden) and after looking at many cars we made a appointment to look at 2 vehicles we were interested in. When we arrived for our appointment, there was one person (appeared to be service from uniform and cap but not sure) draped across 2 chairs in front of a desk in the showroom chatting with someone across the desk. Instead of having the vehicles we discussed when we made the appointment, the salesperson escorted us to a desk (next to the lounging guy) and left us with another person who turned out to be apparently with finance though I had previously told the sales person we were already pre approved through 2 financial institutions. The person was rude, failed to introduce himself, acted as if he didn't wish to shake hands, and appeared to be irritated that we were even there. In all my experiences, we have always been shown vehicles BEFORE trying to finance. He made rude comments and we walked out in less than 5 minutes. I have NEVER experienced anything like this in MANY car buying experiences at many different dealerships. NOTHING like our previous experience before this company took over. We DID purchase a vehicle at a Charleston dealer. The Charleston dealer had the vehicles we had discussed ready to be test driven, and then followed through with real service through the purchase. read more