Mr. OC and his staff work so hard to make great customer experiences!…read more I can't imagine a better buying experience than the one we had with Mr. OC! We are all trying to dig out of the "instant gratification" mindset in the midst of difficult times for businesses and individuals. Even with so many obstacles, the staff at OC Welch works tirelessly to accommodate service and purchase needs with diligence. Mr. OC invests in both community and individuals without fail and I'd rather do business with someone like that!

Positive - Lincoln Sales Department. Professional, friendly, and HELPFUL…read more Negative - several basic customer service principles and Lincoln service department. 1. Inability to communicate with Lincoln customer, 2) Inability to honestly communicate with Lincoln customer, 3) Problematic oversight of service for customers Lincolns. We dropped our Lincoln off for simple routine service late September. Our Lincoln sat on the OC Welch lot for ten-days with zero service completed. No one from the dealership has explained why that occurred. We asked for three service items (through their on-line service portal) 1) burned out front door speaker, 2) oil service, and 3) tire rotation. Communication issues - I emailed the son of the owner in mid-September for his assistance with our Lincoln service. He never replied to my email. I then emailed the owner who did respond and assist - thank you. I had to call each week to find out the status of the service. I called twice the second week because no one responded to my vmail the previous day. One of the unprofessional issues was when the service tech called me final day. His tone was arrogant and he was dishonest about the service issues. Unacceptable. Bottom line - OC Welch Lincoln service department jerked us around so much they lost not only a continuing service customer but also a new Lincoln sale.

Went in for a $17k truck that turned out to have no brakes, a failing alternator, and a blown…read moregasket--completely misrepresented for the price. On top of that, they wouldn't even show the vehicle to my daughter (a first-time buyer) and instead tried to push her into a $32k Nissan Rogue despite her making $10/hour. That's not guidance - that's predatory sales behavior. Completely unacceptable and a waste of time. This experience ultimately came down to how Devin handled it. Refusing to show the vehicle and then pushing a $32k Nissan Rogue on a first-time buyer making $10/hour shows a serious lack of judgment and professionalism. He should reflect on how he treats customers.

the WORST !! read and analyze for yourself:…read more The issue in question stems from inaccurate or incomplete information submitted by Vaden Nissan To Beaufort County Taxes regarding a vehicle which I purchased and NEVER took out of dealership premises. Despite my repeated attempts to obtain clarification and resolution from the dealership, they have failed to correct their mistake or provide the documentation necessary to remedy the situation. As a result, the county's records now reflect information that is factually incorrect and not attributable to any action on my part. Scott Hunt, sales manager and Dhruv Shah, finance manager both of VADEN Nissan at the time (March 2025) NEVER resolved the Issue ! This situation has created a clear injustice. I have acted in good faith at every stage, yet I am being held responsible for an error that originated entirely outside my control.

I recently stopped in to get my phone synced to my car and Michael in sales was awesome. Very…read morepatient with me and we got everything taken care of!!

I am writing this review in March 2026 after many months of back and forth between my partner and…read moreAudi Hilton Head/AutoNation in an attempt to reach a resolution that has still not been achieved. This is based on my partner's experience purchasing a vehicle from Audi Hilton Head and what has come to light since. In December 2024, I located this vehicle online, and my partner flew from Nashville, TN to Hilton head to purchase a pre-owned 2025 Mazda CX-70 with 2,951 miles. The vehicle had a clean Carfax and was marketed as "AutoNation Certified", which created a reasonable expectation that it was a clean vehicle with no prior damage (particularly given that this was a 2025 model year vehicle being sold in 2024). Throughout the purchase process, the dealership provided a high level of service and communication, including airport pickup. In August 2025, my partner was involved in a minor accident near the driver's side rear quarter panel/taillight area and the vehicle was inspected by a local collision facility. During that evaluation, prior repair was identified in that same area, evidenced by Bondo filler in the rear quarter panel. There had been no incidents during ownership prior to that point, which places that repair work before the sale. This prior repair was not disclosed at the time of purchase and did not appear on the history report(s) presented and relied upon. It also raised questions during the insurance process once the prior work was identified, adding complexity to what should have been a straightforward claim. My partner communicated extensively with the General Manager and AutoNation's Customer Relations Specialist over several months. While the dealership initially engaged in discussions regarding a potential resolution, that position ultimately changed, and the final response was that they were not responsible due to lack of prior knowledge. What stands out is that the dealership publicly invited further discussion in response to my partner's Google review, despite this already being addressed directly over an extended period with no outcome. We remain open to a reasonable resolution and would welcome the opportunity for Audi Hilton Head to take accountability to make this right. I have purchased approximately 10 vehicles over the years from multiple, including luxury, dealerships and have never encountered a situation like this, especially on a nearly new vehicle with such low mileage. For anyone considering a purchase at Audi Hilton Head, especially on a vehicle marketed as "AutoNation Certified", I would strongly recommend obtaining an independent third-party inspection rather than relying solely on a history report or dealership certification, as those may not fully reflect the vehicle's condition. We have learned our lesson and would not rely solely on reported history or dealership certification again when making a purchase.

I am so thankful for the service i have received at Mike Reichenbach, from my last two purchases…read moreand now the service department. I was going to take my Cadillac SUV to a certfied dealership in Savannah for a Saturday appointment but they were very rude on a loaner car because they did not know when they could check out my SUV and she told me to call Cadillac. I called Cadiilac and the lady was so helpful. First positve because the rude person, the wonderful lady at Cadillac (not dealship) told me Cadillac would rent me a car if they didnt have a loaner. Second called and schedule service with Queen for Mike Reichenbach and she said they would be happy to honor what Cadillac said. On my visit to Mike Reichenbach Brittany was my advisior at the service department, she was so nice and her customer service was 100%!! I did not need a loaner but she offered to get a rental , it was fixed and I was out within 3hours. After I received a call from them making sure everything was good. The Cadillac main company even called to make sure I was happy with everything. I will tell all my friends and everyone who comes in my job to go to Mike Reichenbach, good honest company!! Thank you, Cindy

We stopped here last year on the way out of town as we had issues with our truck air-conditioning…read more These folks worked with us to get us in to their shop with little notice and helped us get down the road a few miles. Unfortunately the repair did not solve our issue and we ended up having to do additional work after we arrived at home. Nevertheless, we were grateful that they helped us with little notice and worked us in to their schedule on our way out of town in 2024.

While on vacation I called to get a simple recall computer flash done on my Outback. The service…read moreadvisor said it was only 30 minutes to complete the job so I could stop in anytime. I dropped off the car at the service desk and looked at a new Ascent for a bit while there. First all that new Ascent is really a nice SUV. There was a salesman on the lot so I asked him if we could take a drive and he politely said not unless we were serious about buying and since we were here on vacation the dealership preferred that he spend his time on potential customers. I guess I understand but it was the middle of the day and the showroom was empty. I am not upset but was surprised as I did buy a car a few years ago on vacation at their sister dealership next door. A few minutes later the service department advised they were finished and had even washed my Outback as well. The service department was very friendly and the dealership was fantastic. They have a great waiting area and a beautiful showroom as well. Overall a good experience.

If I could give 0 stars I would. My first experience here was great! Went back 2 weeks ago for…read moreminor service. After vehicle was finished, service attendant gave me receipt to sign for completed services but neglected to show me at the very bottom where it said there was a problem with my tires. Never mentioned it. I left and drove back to Hilton Head (about 35 minutes). Later that night as I read over the receipt I saw the notation about the problem with my tires. The next morning I called to try to get some answers; no one EVER responded to my many calls or emails! Needless to say I will never return to this dealership! If you can't answer questions of your customers then you don't deserve my money!

I've never had anything except fantastic service from other Subaru dealers. My first visit here was…read morenot pleasant. I scheduled an oil change. I got confirmation of the appointment. I showed up and they had no record of the appointment, so I had to give them all of my information again. Then, I presented a $75 coupon for the synthetic oil change. I got this from their website while booking my appointment. I also had a $25 off coupon from another dealer. He asked if I wanted to have my tires rotated. I said yes. Then he printed out an estimate for $120. When I asked how it went from $75 to $120, he said, "No, no. That doesn't have any discounts applied yet. The discounts will be on there after the service". I asked him how much the total was going to be and he said I'd see it when I picked up the car, but it would include discounts from either the $75 coupon or the $25 off coupon. When I picked up the car, it was $112. I asked to see a breakdown of it and he said [paraphrased], "You agreed to $120 when you dropped the car off and I added the coupon. I applied the $25 off coupon from the other dealer. What problem do you have? Do you want to see a manager?" All I asked for was a description of how my $75 oil change plus a tire rotation got to $120. That would suggest a tire rotation was $45. On top of that, I had asked them to check to see if there was any obvious leak in my exhaust due to a rear-end accident I had been in. Not only did he not write anything on the ticket, he didn't give me any feedback about it. When I asked, he replied, "Oh, it's good". Lastly, I had asked them to listen for a whining sound when the steering wheel was turned. Online this looks like a problem for my year of vehicle. They said they could not reproduce the sound but would go out with me and listen for it with me. Well, after our little discussion about the price of service, he did not go out with us to listen for the sound. I'm not saying the price was unfair. Their ability to have a cordial conversation with me and explain why they were charging me $120 should have been a pretty simple, friendly conversation. It was not.

We are VIP Subaru customers having purchased five. We came into the dealership with a letter from…read morecorporate indicating the status and the deal that they should offer. 1st they said that they could not do it for a car that was currently on the lot (false) and had to order us one. They then said they did so but over the course of the next 6 weeks, despite our asking, could never give us a final price (based on the dealer invoice) or a VIN (which would have been on the order) or full description of the vehicle. Then a death in the family forced us to leave town for several weeks and we were told that they would hold the car for us when it arrived. Of course a few days later the car came and sales person agreed with us that we would pick it up when we came back. Still couldn't get a price or any paperwork on the car. He said we would discuss it when we got back (red flag). He went on vacation saying we would talk when he got back. During his vacation the sales manager reached out to demand that we come get the car. He claimed that the car had been on the lot for 4 weeks (it had been 3) and that we had to come and get it. I explained the situation and that we were out of state. He told us that the person was not authorized to agree to the date that we had stated. I encouraged him to sell the car to someone else and we would do the deal when we were back (reasonable I thought). He said delay would be a few months, which I told him would be fine. Then he changed his tune and told me that he could not sell it to someone else (false). I called a dealer I know near where we are staying (in Virginia, where we are during this time) and discovered the falsehoods and the fact that since there was no paperwork, there was no binding contract on the part of the seller or the buyer. So, in 15 minutes, made all the arrangements I needed - got the paperwork, VIN, price, and will have a new CrossTrek waiting for me at an agreed upon timing of my convenience. I don't know if the problem is training, professionalism or that this dealership is a throwback to the "good old days" of car salesman who lie, coerce and put you in an emotional state (angry or upset) so you end paying more than you should have just to get out of there.

I have to begin my review of Porsche of Hilton Head with a huge thank you to Amy, our Service…read moreAdvisor and the other Service Advisor (sorry I forgot your name, very kind as well) that made this experience a welcoming one. In addition, Preston, the Certified Porsche Technician, that performed the work on my 2014 Porsche 911 Convertible. The detailed service video he sent was quite helpful and appreciated. We are new to Hilton Head Island, coming here from the Boston area for the winter months. I had a "change oil" message illuminated, and I knew the 911 was just about due for its scheduled maintenance. When I scheduled the appointment online, I noticed that Porsche Hilton Head offered a complimentary vehicle inspection, which I was excited to have done. I'm the second owner of Scarlett, my 2014 911, and I had only driven her as a second vehicle in the Boston area, as I have a Bronco Raptor as my primary vehicle. I knew that Scarlett would be driven more, now that she is our primary vehicle in Hilton Head. So, my first visit ever to Porsche Hilton Head, I was greeted by Amy, who explained the process and put us in a 2026 Porsche Macan loaner vehicle for the day. Amy kept us updated on the status of Scarlett, and Preston sent us a video of the repairs needed to be done on my 12-year-old 911. I was not surprised to hear that the battery needed to be replaced, as it was the original battery. Great job Porsche for 12 years on a battery! Preston explained in the video that some codes indicated low voltage and recommended the battery replacement, so we are not stranded looking for a battery jump on the side of the road. In addition, the inspection noticed that the two front tires had tire rot, tires dated 2017, so we had them replace those as well. The front tires had to be ordered, which was super easy too. We returned to the dealer a couple of days later and were once again put in a 2026 Porsche Macan loaner for the day. We were kept informed by Amy as to when the 911 would be ready for pick up, and another wonderful video message from Preston, the Porsche technician. I had the front tires installed and an alignment done, and Scarlett is running better than when I purchased her four years ago from Porsche of Nashua. We have already told Amy that we plan to have our 911 serviced only at Porsche of Hilton Head in the future. We look forward to seeing the new facility which is scheduled to be completed late March 2026. Also, I want to add that being a member of the Porsche Club of America gave us a 10% discount on our service. Thank you again for the 5 star service!!

If you want to buy brand new $200k and $300k cars and then get treated like you bought a $10k used…read morecar, this is your place. Very misleading, greedy behavior. Management is clueless with respect to customer service. They force you to finance then take over 2 months to pay off your trade. They force you to buy expensive packages that you don't want. They pay below wholesale for your trade, if you can even get them to give you an appraisal. They force you to wrap the car through them and then it peels a month later. They are an unauthorized reseller of Xpel film, so good luck if you have a warranty issue like I did. They charge huge premiums over MSRP and then don't want the car back on trade. I have purchased close to $600k of cars from them and traded close to $400k of cars to them leading up to this last experience. Needless to say, there will be no more.

My name is Mark Egan. My daughter purchased a 2022 Atlas as reliable automobile to provide both…read moresafety and functionality for A new mother and infant child. The dealership has always been very responsive fair and personable. Particularly Brendon in sales. He made the purchase and ongoing relationship a very comfortable process. He is a stellar gentleman who put his customer first. Secondly, Mr Rubin, the service manager, should be commended for his professionalism, integrity and intimate knowledge in his role as service manger. By this I mean he has always been fair and genuinely looks after the customers best interest in not only being thorough with every service call but he also looks after the clients best interest with respect to cost. You rarely find this type of overall care and concern for customers. It's refreshing. The real reason for this review is to tell You that despite a systemic issue related to this model of vehicle cutting off without warning which caused my daughter and granddaughter to be stranded on I95 at 4:00am returning from visiting me In rock hill, sc hospital The fact the car was literally on the shoulder white line. This was terrifying for them as trucks and other vehicle flew by her inches away. It was horrifying for them. The car would not move and all functions were inoperable. Unfortunately, this was a known manufacture Issue that was openly trying to remedy with other atlas owners God forbid if a car or truck would have clipped the and seriously injured or god forbid killed them. Accordingly, as father and grandfather I was furious. They were crying and scared to death. 911 was called begging for help. 911 responded. They were safely extracted after a terrifying 45 minute wait. The car was towed to the dealership. Where the good people of auto nation, quickly repaired the car properly and worked with us with care and concern with special emphasis on the well being of my children. I thank you for that support. It shows despite the manufactures issue causing this problem all over the country, I will tell you it is refreshing to know that Auto Nation's general manager, service manager and staff are all to be commended. We highly Recommend this dealership from sales to service. I've taken the time to write this review with genuine thanks and appreciation.

If I could give this place a zero, I would. First I called to make my appointment for my oil change…read moreand they told me tire rotation would be covered with the complimentary oil change. Then they made us pay for it at the appointment . I should have been made aware that it wasn't covered from the beginning. Highly disappointed. When all of it was over, I got it in my car and check the oil level. The oil level was not filled to where it needed to be at. We went back and they said they couldn't fill it bc it would "purge out". Highly Disappointed in the service I received here. Would not recommend. Service Manger was made aware of it and never came out to look at the car or even talk to us to see what he would do. Needless to say I wouldn't be coming here.