My husband and I purchased a 2017 Jeep Wrangler unlimited big bear edition. When we found that…read morethe car did not have a towing hitch as advertised. We called the salesperson Tyrell to have him address it. He flat out told us that there was nothing he could do. The corporate office was really no help as well. We have decided that we are returning the vehicle and when we called to discuss our refund Tyrell was extremely rude and hung up on my husband. We will never be doing business with this company ever again.

Very pleasant experience visiting this location. Worked with Ty who provided amazing customer…read moreservice! His patience and willingness to allow us to have the experience we desired, made the purchase of the vehicle we decided on easier! Quick process that won't allow you to over extend your wallet because your taste and eyes allow it! . I've purchased now, 3 cars with DriveTime and do appreciate the no pressure approach. You let them know what YOUR needs, budget and expectations are and they go from there!

What a great place to do business. The wife and I went to Vegas to get a used service van for our…read morebusiness. Most of the dealers we went into didn't have any in stock (even though their websites showed them having several). We found just what we were looking for here and at a great price. Both the sales person and the owner were great to work with and even held the vehicle while we had the funds transferred to us from out of state. Overall dealing here was like dealing with family; and in the good way. When we walked out the door we didn't feel like we needed to go take a shower.

Ray and Kian were amazing and made it so easy to be able to find a car that was affordable. I've…read morenever had this kind of service and all of my questions were answered. I would recommend this to everyone that needs help with finding a car that will be sustainable at the appropriate price. The environment felt like I was dealing with family members and Ray did a phenomenal job at making sure that everything all the questions that I had were answered. Thank you so much Ray and Kian!!!

That's fantastic! I think we can build around that. How about something like this: "I had an…read moreexceptional experience at the dealership. I began my service with Alex, who was great, but it was Isaiah who truly blew me away. He went above and beyond--listened carefully to my needs, addressed everything quickly, and left me truly impressed. From start to finish, the service was top-notch. I give them 100% and would absolutely recommend them." Ask for Isaiah you'll see for yourself .. thank you fellows for your great service!!!!! Keep up the great work!!!! All the b

Purchased a Civic type R on October just never got to posting my experience which was awful from…read morestart to finish. Went to buy a 2018 Gray Honda civic type R, however when I was being shown one the color which was Black & was definitely not right but the sales rep. was certain it was just color difference in online photos, I took the car for a test drive clutch felt like it was slipping in first gear but she was insisting that it was just my imagination and it went through their inspection and passed. After half way through signing the sales manager introduced himself to me only to tell me then that the car I test drove was not the 2018 but the 2021. when I asked to go see the car I was half way through signing for I was in disbelief. The 2018 in the right color was in terrible condition it needed to replace the Driver side fender, Battery, Brake pads, and all 4 tires!?!? I ended up buying the 2021 after that. A month of ownership the fork throwout bearing for the clutch goes out, Their is no clutch face left, oxygen sensor needed to be replaced as a check engine light was thrown on the dash and my serpentine belt was cracked!? After I had all of those taken cared of I immediately cancelled my Extended warranties they had sold me as well as my oil changes. DO NOT BELIEVE THEIR INSPECTIONS ON THEIR INVENTORY. HAVE A TRUSTED TECHNICIAN YOU KNOW DO ONE FOR YOU. Do yourself a favor and stay away from AutoNation, Carmax & Carvana they are all the same. The only good thing with them is when you sell your car avoid buying a car from them. I'd give them no stars if I could just a awful experience from being to end.

Man they helped me when I lost all hope for getting a car truly helped me out when I tell you guys…read morebest customer service and they make you feel like family there are the guys to go to hit up alex(pepe) he's the best car dealer man

STAY AWAY FROM THIS DISHONEST LEMON LOT!!! This place is the…read moreepitome of a bad used car dealership. They miss-advertise, bait and switch, and will literally do anything they need to except for utilize honesty and fairness when selling you a car. They have a solid selection of vehicles but stand ready to short change the consumer in every aspect. Do yourself and your pocket Book a favor and stay away from this immoral used car dealership!

Great experience buying my first car here! The team was super helpful, answered all my questions,…read moreand made the process easy. Big thanks to Julio for going above and beyond to help me get my dream car. Highly recommend!

My experience with Queen Motorcars:…read more I had my car in the shop for repair because it was involved in a hit-and-run. I thought it would be better to buy an old used car instead of renting a car. I didn't think I could afford the $ 500-a-week rental fee. I went to Queen Motorcars, and a Mercedes-Benz was listed for $3,995. I ended up putting a 3k required down payment with a 5K loan at 12% interest for 3 years. I paid it off in 8 months. They also included a $ 1,900.00 Sonsio transferable contract on the invoice that they said I HAD to pay for. They had assured me that I could transfer that contract. If I sold the car, I was walking out of the place until they said that. I test drove the car in daylight, and besides the "as is" trap, I am not a car guru to know how a bad car drives. They told me about the hood latch and the wheel inflation sensor. After I went home and looked over my paperwork, they had also included $1,300 that was nowhere stated in the documents as what it was. I went back to ask about the discrepancy amount, and they told me it was a dealer's fee. After two weeks, an engine light they had turned off came on, and I ended up paying over 5K in repairs, such as an exhaust manifold and oil leak issues. However, those issues are understandable in "as is" vehicles. However, the low-beam headlights are not. I did not drive the car at night, and the two times I did it were on high beams. I did not know it was on high beam. I took the car to PB, and they informed me that the car was in a car accident and that they had put the wrong headlight in the car, which fried the fuse circuit board for the low-beam headlights. Queens Auto Sales did not tell me about the car accident or the light issue, which is illegal to sell a car without working lights. They are guilty of predatory lending. How did I get approved for that loan when I already had a car loan, several credit cards, and a mortgage? They must have lied to the finance company about my income. I went back to try and see if they would buy back the car from me for at least 4k. The market value for this car is 8k. They said they would give me 500.00 for it! I should not have done all the repairs, but I did not want to ruin my car-buying credit by voluntarily surrendering it. If anyone knows an attorney who can help me with this, I would appreciate it.

Spoke with Oli on the phone to inquire about a Nissan Sentra I seen online. She made an appt for me…read moreto come in the next day to check out the vehicle. She went above and beyond to explain everything and was amazing throughout the process. Everyone was kind and would recommend coming here.

Need a car? This place is my only recommendation! The staff at Baja Auto Sales are super friendly,…read morekind & got me into the vehicle I was looking at the same day I contacted them. The process was smooth, fast & easy. Danny was such a big help. I told him what I was working with and he got me into the car I wanted. Raymundo let me test drive the vehicle and walked me through the simple paperwork process. Elite also helped with the paperwork and communicated really well. I definitely recommend Baja Auto Sales!

The owners are awesome, they treat you like family. I was so happy with my purchase and Adrians…read morekindness & professionalism.

I bought a truck from them two days later crazy noises is coming from the I reached out to them…read more They told me to bring the truck in which I did. They called me and said nothing was wrong. It was running smooth. I picked up my truck the same day I made videos and called them and told that it was doing the same thing Transmission, losing power and making crazy I brought truck in again. They said that they added some fluids and that it was running smooth I once again made more videos. And tried to return my truck again they have been not answering the phone not texting back trying to avoid my warranty. They do not do good business.

I purchased a 2003 Honda CR-V base model months and months ago. Drove it for a day or two before it…read morestarted acting up! Took it to pep boys and the repair cost around $400. It was covered under the 1000 mile warranty. But the warranty company they use is lame and was giving me the run-around so I never received the reimbursement check. BUT, the car hasn't given me any issues since then and everything works friggin perfectly! But that probably because you can't really kill these cars (particularly this make and model year) even if you tried. So choose your cars wisely.

My initial impression is that they don't have much in stock. Their prices are ok for a used car…read moredealership. I can't blame them for the masking policy but it's uncomfortable and they won't even let you step inside without it. Mary is a no B.S. sales representative, she didn't try to push anything and wasn't in the least bit putting on some kind show. She got the deal I wanted done in record time!

I went in to this auto seller after going into their neighbor solid motors which was a very…read moreunpleasant experience and long waiting with many buyers sitting unattended to. I walked out to go get an uber but I seen this auto dealership that was filled with 5 times as many vehicles than solid motors and when I went in I was attended to and they were quick to try and understand my frustration. Jimmy and also the head manager showed they wanted to help me get into a vehicle and get me a car that day. To put the story short this was the real dealership in the area and they are real and genuine salesmen who go the extra effort to get you into a new car and work with your situation

I just realized I got cooked on my car deal. 5k mark up from what the price was advertised online…read more Might as well shop at CarMax or Carvana.

just bought a Gorgeous red 2011 mustang with 146k miles and its amazing im blown away by the…read moreconditions of the paint and moter drove from vegas to kingman no problem and the 15 year old car has ice cold ac , a bumpen sounds system and not only that but my car is preforming as ford advertised im getting very good throttle response and prefomance while paying less at the pump . Not only that But this is my first time ever buying a car from a dealership so chriss was extremely helpful setting up my insurance, getting me a great rate on it , they were also very patient with me while i was getting my pay stubs . David posted the mustang on market place and thats were i first saw the mustang he also took us for a test drive and was very informative. 10 out of 10 would recommend they sold me the most sporty v6 they make at a great deal with a free 3 month warranty ill recommend this dealership to all my friends and family i just hope they get some for v6 coupes avaliable for my friends Thanks guys i wish i could remember all your names but you were all very friendly and helpful. thanks again.

RUN! Had the worst experience ever. My daughter bought a…read morecar from this business. It was the day after of purchasing a vechile from them that the check engine light had come on and since that day it was a series of issues, car was over heating, kept reading missfire with the sparkplug and at one point wouldn't go past 45mph, which at that time, my daughter had her babies in the car with her and the car had to be towed from the fteewy.. I'm glad it was under warranty because the whole head gasket needed to be changed. One time, when we took the car in for repairs, after it got fixed, ny daughter was called to pick up the car. When she got it the mechanics had purposely used the car to go and get food and left their garbage in it. It was a tit for tat issue with them as well. They refused to provide what was needed unless we went in to sign paper work that they had overlook and or didn't read properly. Thankful the only plus side was that a warranty was offered for 3 months from purchase which they were then required to fix the car. But it seemed like the car was back with them in the 1st month and a half then it was drivable. Would never never never recommend this place to anyone!! Worst experience ever