I had a great experience shipping my new car from North Carolina to California. Car was picked up at dealership within the promised time-window and delivered to my front door. Communications were clear, paperwork was delivered promptly by email, and I never had to wait very long for a callback in the rare instances when phone calls were not picked up immediately. All told, the service was professional and 100 percent as promised. read more

Terrible!!! They changed my pick up date twice, second time I had to leave my car key with a neighbor because my flight was already scheduled. When I called Sean about it, he argued with me there was no second date changed and I had to ask him two times to stop raising his voice and talking over me. He said I was "overreacting" and when I told him the date my car was picked up Sean said he wasn't aware the date had changed again. There was very little communication with Sean, also I scheduled the date on June 9, and they did not start looking for a carrier until June 19, for a pickup date of June 22! Finally when the car arrived the driver wanted me to drive 30 minutes one way to pick up my car. Sean was my agent and he was horrible! Terrible experience. read more

I hate leaving negative reviews, but I have time today and it seems like y'all really want to talk. Tldr version; all you have to say is nothing at all. Moving is already such a stressful time, but then to be spamming people with calls and emails is giving obsessed (not in the Mariah Carey way) and, based on other reviews, it is bad for your business. "Transport Coordinator" DV called me and tried to have a "Gotcha!" moment because I didn't want to explain why I went with another company, and then began to convince me that I was getting scammed, all while being rude and condescending. The entire monologue (I said 5 words total, including "hello") was giving desperate, incel-who-got-rejected-at-a-bar, and either hates himself, his job, or women - scary. If you needed someone to talk to, consider reaching out to a therapist next time (PsychologyToday.com) - it truly is never too late to change. Also, the best apology is changed behavior, not an AI-generated reply to every negative review. Truly, may God bless y'all and I'm rooting for you. Thanks! read more

Scam!! Do not trust Noah!! I offered $200.00 to help a driver because of the fuel prices and to help them get made whole! Lol 30 minutes after the offer to $200 to the driver I'm miraculously get a driver to pick my car up! I ask the driver did he get the extra money and he said noI I Called Noah and he said that the particular driver was owned by the company and not to worry about it! Total lie! Poor driver was at my home crying and Noah was not responding to my calls! . i'm extremely disappointed in these guys taking advantage of the little guy I will never use them again and anyone out there who cares about the little guy like I do please avoid these guys. I felt horrible talking to the guy who drove my car down telling him they owed him $200. He was crying because he needed the money so badly! It's just a problem with corporate America's greed! Noah is a perfect example of greed! And what's really sad about it it is Noah would lose a long-term customer over $200 unbelievable read more

My experience with Autostart was extremely disappointing. The only reason I chose this company was because of their excellent online reviews. From the moment I first contacted them for a quote, Demetri Valerga reached out to me very actively every day, which led me to sign the contract on Thursday. I clearly explained my situation and schedule, and I understood that my vehicle would be picked up on 4/13. At no point did Demetri mention that the pickup date could be delayed. However, by Saturday morning, I had received no updates at all. When I called the office, I was simply told that a carrier had not yet been assigned. I followed up again on Monday afternoon via email and phone, and Demetri responded by saying he had just started work at 11 AM and would get back to me after replying to all his emails and texts from Sunday. His tone was extremely rude--completely different from when he was eager to secure my contract. Once they had my payment, the level of professionalism dropped significantly. I contacted the office again after 5 PM on Monday, only to hear the same response: no carrier had been assigned yet. Then on Tuesday, I received an email stating that it would take several more days to find a carrier. When I expressed my disappointment and pointed out that I had never been properly informed of these possibilities from the beginning, Demetri claimed that he had never promised a pickup date. I found this response very unprofessional. At that point, I no longer wanted to use this company. The communication was poor, the expectations were not clearly explained, and the representative I dealt with was extremely rude. In addition, the refund policy was never clearly explained at the time I made the payment. I understand the company may claim that I agreed to the contract terms, but I was never provided with a copy of the contract I supposedly signed. Even if I am unable to receive a refund, I still want to cancel the contract. I see no reason to continue doing business with a company that treats customers this way. If keeping my $300 is how this company chooses to operate, that speaks for itself. I will be sharing my experience so others are fully informed before making a decision. read more

Was easy to book. Only took a couple of days to find transport on days and times that worked well For me. There was good communication the whole way through up to drop off. There was some severe weather on the final day of transport and the driver dropped it off just before 8pm. Was so glad he went the extra mile to get it done. Price was good for the value. They really got it right! read more

AutoStar Transport Express - About to load up from FL to CT - Vehicle Shipping Near Me - Miami, Florida

Do not use this service. They caused major damage to the vehicle and do not honor the insurance claim. The carrier they used was not insured. read more

Do not use this company! What a scam. We signed a contract one month in advance. We had airline tickets on a Friday. On Monday they called and said they had a carrier for Tuesday. We said would it be possible to pick up Wednesday or Thursday. On Tuesday we got a call saying that the carrier would pick up the cars on Thursday at 6pm. We said that's perfect. Then on Thursday they said carrier cancelled. They did not find another carrier, therefore we had to cancel our driver to the airport, cancel our flight and drive our cars to Florida from North Carolina. We are seniors and did not want to make that drive. It was a very costly experience. read more

I will never ever use again and Mike Velez is the worst person to deal with, he was quick to take your money, but when a problem came up he refused to take your phone calls. Then when it's time to ship your car, he changes the price and wont release your car till you pay the addition amount. Please BEWARE. CON ARTIST ALERT!!!! read more

The move went well. The car arrived sooner than expected which was fine. The rep said I would be called 3 to 12 hours before delivery. That didn't happen. It really didn't matter as I was nearby when the driver, Edgar, arrived. Edgar was very professional and I am glad he was my driver. read more

Mike Velez was quick to take my money but when a problem arised, would NOT answer any of my phone calls, never made arrangements before hand to have transportation ready when my car arrived from Puerto Rico, waited to the last day before they wanted to charge me a storage fee then wanted to charge me an addition $200 to the $3000 I already paid. now my car will arrive 3 days later than promised. I will never use them again. read more

Autostar transport is absolutely the best! Such great communication from George the transport coordinator, Timing was on point, estimated dates of arrival was sooner than anticipated,everything went so seamlessly and efficiently,Matson employees was absolutely amazing to work with. Cars were delivered exactly as it was left with them no issues no problems!! Please consider Autostar as your car relocation specialist they have convenient door to door delivery and your car is in good hands. Their logistics team is located wherever you need your vehicles to go. Highly recommended and reliable service,very professional!! read more

UPDATE #3 Given no call back from Juan at AutoStar ever, I filed a claim with my insurance company. As I thought all of this was finally going to turn around, we had the same insurance company and I felt this would be a closed case. However, as luck would have it, the carrier's AL1990 (Artur Lopukha) insurance was not current with AutoStar nor did they confirm AL1990 even had insurance. The insurance company AutoStar had on file, obviously would not pay and with communications between AL1990 and the insurance company, they again admitted fault but would only pay the estimate and not the actual damage costs, which was $100 more than the estimate. So, once I get more details I will gladly post updates but for now AutoStar and AL1990 have failed me as a customer. Buyer beware if you do business with them. Well, so the saga continues. I called back AutoStar per Mark's recommendation (he is not an owner) and talked to Juan. I was promised that read more

Thank you so much Chris for getting our vehicle here on time and keeping in contact with me through the whole process getting it from Florida to California was such a smooth process with you. I will definitely use you again. Thank you for the communication with me. Thank you for the great service and for getting our vehicle here. your company has been amazing to work with and definitely would give 10 stars if I could . And to people that complain about pricing my never changed and give them the correct instructions for delivery if something happens that will be on you not on the company they did perfect for pick up and delivery thank you Chris read more

See all

I've used AutoStar Transport several times and they do a great job. They are very proactive, do a good job communicating, and offer very competitive prices. I've moved my vehicles across the country and all the way to Alaska without incident. read more

If you want to use them Took a week to find a driver After signing contract and picking up your vehicle expect them to call you and ask for more money. Then expect you to pay cash to receive the vehicle. Didnt mentioned on phone i needed to pay cash. Should have checked yelp review before using read more

I spoke with autostar about a vehicle i bought and wanted to return it as soon as possibl, I had a 3 day grace period for return on the vehicle 125 miles away, he told me it would be a day maybe 2 to book right away to get it started and I would hear something that evening (yesterday) so I did, anoher transport business actually explained the process to me, and being my area, Joshua tree ca, far from everything, that it possibly take 4-5 days before a pickup in my area, I called autostar back, they told me I could not get my refund back $185,and at that time there was no information as far as pickup, there was no carrier assigned, for no inconvenience to anyone on their end, to keep that much money is crazy, this is now the next mornin, I had no choice but to get a tow truck compan, being that's what I should have done in the first place, being a single senior, I had no idea what to do, I did not read the reviews before I booked the appointmen, which it does state deposit not refundable, but I also believe when I spoke with the person they were not honest about the pick up, knowing that people don't get the refund back, I can only imagine how much money they make this way, mind you I cancelled in less than 24hrs, I feel I was lied to just so I would book it, sad, I will always read terms from now on, you can't believe what people tell you on the phone, very deceiving read more

The price was reasonable (much much better than a single transport). Everyone I worked with was accessible, informative, patient, friendly and kind. I had zero problems, and my car was shipped within days read more

I recently retired and planned to leave CA for South Carolina. After receiving quotes from several moving companies, I did the same with auto transporters. After diligent research and positive customer reviews, I chose to go with AutoStar Transport. Although my pickup and delivery dates weren't aligned, I understood the dates AutoStar provided were estimates. However when the pickup was made, my cars were transported in a few days. I was expecting the driver to notify me of meeting him at a big public lot. I was pleasantly surprised when he delivered my cars at my new home! The driver was very courteous and professional. He drove both cars off the trailer with utmost care. Aside from the dust, both cars were in the same conditions as the day they were picked up. If you're considering using AutoStar Transport, that's a decision you won't regret. In fact when my siblings decide to transport their cars, I'll highly recommend they use AutoStar Transport! read more

AutoStar Transport Express - Mercedes-Benz ML350 and Toyota Prius Hybrid 4 delivery in South Carolina. - Vehicle Shipping Near Me - Miami, Florida

SCAMMERS They scammed my friend out of a $200 deposit. Pleasure read their reviews on Yelp, Google and their 1 star reviews on Facebook . The 5 star reviews are all bots. Before you book, please make sure the Zelle or the business account that you are sending money to match the business name. Make sure it says AutoStar Transport Express and not a different company name so when you dispute it there won't be a hassle. The Zelle account they used says EXPERIENCED AUTO TRANSPORT LLC or they will try to put it under a different company's name. Also make sure the business name and contact information on the order/contract they email you matches the company's name as well. Make sure everything says AutoStar Transport Express and the number/email matches the number/email on the website so when it's time to dispute, they can't say "Oh that was with a different company it's not our company you booked with". They used US CAR TRANSPORTATION on the contract instead of AutoStar Transport Express and usautotransport.us for the website when that's not their real website. The number on the fake form is also 1-800-768-8130 with the address being in Dallas Texas. US CAR TRANSPORTATION DOES NOT EXIST!!! If you google US CAR TRANSPORT With the address being in Dallas Texas it's not on google with any reviews. There is a US AUTO TRANSPORT in Texas on google with THE SAME REVIEWS of not refunding customers their money. This is their other business they filed an LLC under. They use AUTOSTAR TRANSPORT EXPRESS to book you and then in the end say you booked with US CAR TRANSPORT OR US AUTO TRANSPORT then say you're not an existing customer of theirs. There's also something about a Ronnie Gurian. He does not exist. All of the other 1 reviews also mention a Ronnie that never existed. read more

See all

We had called in advance to lock down a date due to the closing on our home for my 80 yr old mothe-in-law and we were promised that we would be the first pick up on that date by their customer service representative Edwin needless to say they never showed after waiting all day with not even a phone call from them the following day we had to called them several times due to continuous hang-ups to discuss a deposit refund considering they dropped the ball twice they replied no refund From what we were told they were waiting on a drivers insurance to go through so obviously they are not even staffed so who knows who they hire Vehicles are a costly investment do not put your trust in this company read more

To Whom It May Concern, my name is Mark Smith. I am writing this review to strongly recommend to not use AutoStar for your vehicle hauling needs. First, I want to say the company's transport coordinator, Sofia, was very nice to deal with; however, this company is deceitful in how it does business. If you are like me, you call around to different vehicle haulers to see what the price would be, and if they can accommodate your timeframe. I did this and was quoted prices of around $1,500 by many companies. I called Autostar, and they told me the cost would be $1,245. In comparison, I thought this was a great price, and Sofia appeared truthful when she said this price was firm. We were sent a contract, which we signed. The contract indicated the total price would be $1,245. The hard date of transport of our car across the country was coming up. Therefore, I contacted AutoStar/Sofia to confirm that our car would be ready to go on the agreed-upon transport date. For work purposes, I had to have the car on this agreed delivery date. I was told by AutoStar they were having difficulty finding an available hauler. I had contacted AutoStar months before the transport date, so there was ample time to schedule a hard delivery date for my vehicle. I again stated I HAD to have my car by the agreed upon date due to my job. A week before the needed transport date, AutoStar/Sofia called me and said she had a hauler available. However, my cost would be $1,745; $500 more than the agreed upon contracted price. They told me the contract stated the price could change at any time. They also told me I could use another company if I wanted. I literally had no choice but to use AutoStar because I could never find a hauler on such short notice. So, for anyone interested in using AutoStar, I recommend not doing it. They will tell you whatever price you need to hear to get your business, fully knowing that they will change the price right before your needed transport date. Again, based on general honest business practice, I strongly recommend that you DO NOT use Autostar for your hauling needs. If you have any questions on my experience, please email me at any time Good luck, Mark Smith If you have any questions on my experience, please email me at marktodd793@gmail.com read more

Auto Star worked with me to correct any situation I had. I appreciate very much their willingness to correct the situation. Juan was very helpful. read more

Do *not* use this company to transport a vehicle!!!! They are great at communicating up until they get your signature and deposit and then they go radio silent, stop answering phone calls, voicemails or text messages. My car was verbally promised to be picked up February 23-25th, Sean Hancock of Autostar did not communicate to me throughout that period that there was a problem with the contracted shipping company. The Rollercoaster express representative Art Z. Did not receive the order until the evening of 2.26. I had a flight to leave the state to move across the country the afternoon of the 27th, the pickup did not arrive until after I had arrived in the new state!! Following car pickup, communication was next to impossible and when I did speak with rollercoaster express, Art was incredibly rude during a phone call requesting drop off information. All in all, this was a horrible experience with no communication after you give them your money, and no consideration for previously agreed upon timelines, or communication about delays. read more

BE AWARE!!! requested a vehicle transport and cancelled the following day since the delivery of 2 hour duration was going take long and no driver had been located yet. Would not refund in full. I would recommend them to anyone. Look for a different carrier. DO NOT BOOK THEM. read more

I had my car shipped from Phila area to Sarasota end of June. Car was picked up and dropped off on time in perfect condition. Ask for Maria she walked me thru the process and gave me the confidence to use AutoStar. Thank you AutoStar! Scott C read more

Had one of my worst experiences with this company, I had a date preset and I understand things can change but I had it ready on the 4th and they did not pick it up till the 12th. When I finally inquired to the driver about drive time I was actually dealing with a translator for the driver!!!! I was told multiple dates and they kept on moving forward with no explanation till I had to make a fuss and the person whom I booked with(Chris) had someone else reach out to me because they know they effed up. Siting weather and traffic and never letting me know when these things. I had to rent a car for so long because they took so long it cost more to rent a car then ship it. Booked for the 4th they said 6th then 8th 9th and then finally on the 12 when I had been at my destination for a week already. Disappointing with poor communication, people please avoid this company at all costs. I lost wages and spent more money because of this nonsense. Do....not....book....with.....them. Edit: I'm adding to this because I wanted to make sure I got my car. The people they use to ship the cars will allow you to put things in the car for free of 100-120 lbs and anything above is a dollar a pound. I knew I probably had a little extra and wouldn't mind paying for it. When they were trying to deliver they said I had 300 lbs worth of stuff in the car(absurd) and wanted to charge me an extra 200 dollars. I asked them how they determined it and they said by eye( again absurd). Asked them to use the weight station to get an exact number. They said driver refused given he wanted this over with. Attached is the number mail from them explaining this nonsense. Just the worse experience while having to move cross country. Avoid them at all costs. read more

AutoStar Transport Express - Vehicle Shipping Near Me - Miami, Florida

Price was good and very efficient pick up. However, communication was really poor during the entire process. We thought this was a scam given the lack of transparency. Leading up to the booked day, we received no contact of time for pickup. Even when we called, no exact confirmation. We weren't aware that there was a five days grace period from the date we booked for them to find a carrier...this would've helped ease inconveniences. Honestly, we understand that finding a driver is difficult but we would've appreciated more transparency on how the process worked or even having daily updates would be good. read more

Thank you very much for picking up and delivering our car safely and efficiently at a fair price. Manny and Rachel were terrific. they answered my calls and questions. There were many emails describing the pickup, delivery and the location tracking progress of the shipment. Pictures were provided of the driver's license and the license plates of the truck and trailer. Which was very much appreciated and that helped verify the shipment. read more

Process was simple and easy. Price was competitive. I would definitely use them again.

We called these folks and specifically asked whether they would be able to pick up a vehicle on a _specific_ day. We were assured that this would be no problem, and were encouraged to sign the contract immediately, under the pretense of "providing additional time to ensure on-time pickup". We heard nothing for 2 weeks, and began to send emails and call within days of the scheduled pick-up-date. There was no response, until the day _after_ the agreed pickup date. When they did schedule a transport, it was a carrier with a pending DOT insurance cancellation. We had no choice to re-book on the spot, in order to make our flight and get the vehicle on a carrier that was not flagged by DOT. They then made an unauthorized charge of an additional $50 on our card, and refused to return the deposit. Subsequently, there was of course no response. We are disputing charges and contacting Federal and State agencies now to try to warn off others and recover our costs. Reading the reviews, as we expected - making verbal agreements and not keeping them, seems to be part of their SOP. As far as I am concerned, and in both applicable states, verbal agreements are binding. Beware that you may be being defrauded and get everything they tell you in writing, before hiring these people. I highly recommend Montway, who cost a few dollars more and got the job done with no issues and no hassles: https://www.montway.com read more

AutoStar Transport Express - The carrier we were provided 24 hours after the scheduled pick-up date. - Vehicle Shipping Near Me - Miami, Florida

My experience with Autotransport was overall great. Just like anyone else, I was skeptical if this was a legit company and I'm telling you that it IS. I chose them because of they had the best price to ship from Florida to Guam. My car was shipped in less than 4 weeks! 25 days to be exact. I was so surprised at how fast the process was considering the great price deal. Max Montalvo helped me in the beginning process and he was very informative and helpful. The company kept me updated on my vehicle status and I had nothing to worry about. 10/10 recommend their services, especially for military relocation. I will use them again when I go back to the states. read more

I used autostar to ship my mother in laws car from Hawaii to Georgia. The communication was great and they were very transparent with pricing. The pricing was very fair. They provided email updates of where the car was. The carrier who dropped the car to the final destination only gave an hour notice for pick up time. That morning, It would've been nice to be informed a window of time to expect the delivery so my mother in law could plan her day accordingly. Other than that the service was great. I will be using them again. Highly recommend. read more

No follow up from then after the car was picked up. If yiu czn bill direct with the shipper u will save about 400.00. I consider goin thru these third party companies a rip off read more

Well, I got my car shipped from CT to MI. It was the cheapest offer, at ~ $650. Guess you get what you pay for? - I was told they pickup within a 3 day window, then later told it was 5 days. - the pickup was 6 hours late. I was told they'd pick up at 2, the driver didn't show until 830. - Communication between the dispatcher and the driver is AWFUL. My car was supposed to arrive Wednesday at noon, it arrived Thursday at 4 PM. No communication in between those times, I had to pay for the subscription through my Nissan app to track my car since I wasn't getting answers from Autostar. I mentioned I was going to report it stolen, no sense of urgency whatsoever. Still didn't get a call from the driver until he was 30 minutes out. My Autostar rep I was assigned to never reached out via call, just a simple "hey, call me" text. - The dispatcher called me while I was driving to MI, and told me that they found a driver but I would now owe Autostar another $25, and deduct $25 from the drivers pay. No explanation why, however told me she tried running my card before the call and it didn't go through (I changed banks) Bottom line, go with someone else. As someone in the military I'm moving every 3 years and will need to ship 1, if not 2 cars. I'm not using Autostar again. I'd rather spend the extra money and find someone reliable and who knows how to communicate read more

Worst experience ever. Car was picked up on a Tuesday and said it would be delivered one day later. We received it 6 days later, after lapses of communication and promises of it being there "later that day" numerous times. Uber rides added up during the time where we had no idea when our car was, and if it had been communicated that the car would be 5 days late, we would have rented a car. I would think the company would have made it right, but we received nothing except a car with a damaged hubcap in return. (We noticed it the following morning, as it was dark when the car was finally delivered). read more

AutoStar was easy to work with from start to finish. Quote was competitive and timely. Questions were answered quickly. Updates on acquiring a carrier and through the process were really appreciated. Driver was there on time and kept us informed. Timely delivery and no problems at all. Payment to driver was quick and efficient. This was a great experience. Thank you! read more

The service was great and is total value for money. My car was transported securely in a closed transport on time and was delivered without any issues on the date of delivery promised. read more

Auto star completed my car move from West coast to the Midwest within the time frame and for the amount agreed to. However, the transport driver offloaded MY car at a stop in Denver and used it for his personal use. He did not have permission NOR did he ask! When I showed the driver the odometer at pick up and drop off there was an additional 60 miles! He also took a McDonald's gift card that I put in console for my son... ( denied but come on, moms like to surprise their kids so I know it was taken !!) He said he put the gas back in the car ..... like that was compensation for using my car without permission- I asked for $ 100 refund and never heard a word back. Tony at AutoStar would not return my calls or texts- pretty much dumped the problem on the driver. Which is not right. I bought the service through auto star, not the driver. BTW-Yanni P was the driver ... beware and call out to ANY transport driver you have recorded the mileage at pick up. I can't imagine why the driver would take the risk of an accident let alone taking a car that he didn't have the owners permission .... read more

STAY AWAY FROM AUTO STAR TRANSPORT EXPRESS! I contracted AutoStar Transport Express to transport my 2024 Jeep Wrangler from Michigan to California on August 22nd. The first available pickup day was August 27th, and I expected the vehicle to be picked up within a day or two. However, the entire experience was a nightmare from the start. After four days of silence, I reached out to the company on August 26th, only to be ignored. I followed up again on August 29th and finally received a response from their representative, Max Montalvo, who vaguely assured me that he was "doing a thorough search for drivers in the area" and would notify me when one was found. His response was frustratingly inadequate, and I had to request updates FOUR more times, only to receive the same unhelpful reply: "Sorry, we are still searching." This lack of transparency and proactive communication was completely unacceptable. Instead of keeping me informed, they left me in the dark, forcing me to chase them for information. When I eventually spoke with a so-called "supervisor" named "Juan," he offered no real solution, simply stating that "88% of our vehicles are picked up in 2-3 days and yours is taking longer." Given this delay, I expected them to be more proactive in securing transportation instead of passively leaving it out for a bid. I chose AutoStar because it's a veteran-owned company, and as a veteran myself, that was a key factor in my decision. Unfortunately, they utterly failed to deliver on their promises. Their lower rate may have seemed attractive, but it became glaringly obvious that they underbid the contract, leading to their complete inability to fulfill their obligations. Frustrated and out of patience, I took it upon myself to find transportation. Within five hours, I had a confirmed driver who was set to pick up my Jeep within three days--something AutoStar couldn't manage in over a week. It's absolutely shameful for a company to lowball a bid to attract business, only to lack the knowledge, ability, or consideration to actually provide the service. Max and Juan were both inept and ineffective in their roles, lacking even basic customer service skills. They should be counseled for their poor performance. I strongly urge the company's owner to review their shipments and customer feedback. Perhaps their employees are "working" from home with priorities that don't include providing service to paying customers. STAY AWAY FROM THIS COMPANY AT ALL COSTS!!!! It's absolutely worth paying a little more to actually receive the service you were promised. read more