If you value your money, go somewhere else. Noah Salvini has the process of taking your money down. First they start by giving you the lowest quote. Then they tell it to put a deposit down of $250, that they'll get a truck to transport your vehicle in approximately a week. A week passes and the story is that they can't locate a transport for the quoted price and that they may have to increase the estimate by a few hundred. Then another week passes and they are still looking for a truck. Then three weeks later and they are still looking but guaranteed that the estimate is for sure a few hundred more but still no truck. I then cancel after waiting approximately three weeks and want to get my deposit refunded. Noah indicates a refund will be processed. Days go by and no refund. Half a dozen calls, emails, and weeks later and the refund never happens. Keep your money folks, go elsewhere. read more

See all

My name is Carlos Linares and I am using my wife's yelp account because I do not have one. Autostar promised to deliver my car within 5 days after I order the service. I called the 3rd day to find out if they have a driver and they did not have anybody yet. I asked them that if the car can not be delivered in the next 2 days, to cancel my order. After the 6th day they still did not have any driver, so I asked them to cancel the service, this was over the phone. I still got charged $195.00, I asked to get a refund and they refuse to do it, stating that they do not have proof of me cancelling the service. I will fight with my credit card services to fight for this, since it is not acceptable! No wonder they have terrible reviews!. read more

Excellent fees and great communication throughout. They were very flexible when I had to extend the shipping date due to the car being serviced and taking longer than expected to finalize the repair. Would definitely use again. The driver they sourced to transport the car was exceptional, had great professionalism, and delivered the car exactly when he said it would be delivered. read more

Used this company twice already. My daughter moved to North Carolina 2 years ago. Then we moved last month. Communication is fast and they will give you the accurate price. Received my car sooner than expected. Picked up on Monday then Saturday I received it already. Driver gave me a good time to pick up my car. I will definitely use this company. read more

I had my car shipped from Chicago to Arizona. The quote was less than other companies which I was little worried at first especially after one company told me that was a low price. The driver who picked up my car was very friendly and he confirmed all the information with me upon picking up and dropping off. I don't remember his name but he lives in Blue Island and his daughter just moved to AZ as well. My car arrived when they said it would and I would highly recommend. read more

Great company, honest, professional, affordable, careful and most importantly, on time! The carrier arrived when he said he would and took care of my wife's BMW from the get-go, like it was his own car. Will gladly recommend to anyone who needs their car transported! read more

These people legit called me 7 times and I told them that I did not want their services. No means no obviously take a hint Edit: Is this not the number listed on your website? Cause it is and it called me 3 more times after this. And obviously my name is not in your system I never agreed to doing business with you. You're all obviously dumb and oblivious to what your workers do. read more

See all

As others have noted, this company (i.e., Demetri Valerga) is extremely unprofessional. They called and emailed excessively. I finally picked up the phone and told them I went with another company, at which point the caller, Demetri Valerga inquired as to why. I conveyed that the other company assured me my vehicle would be protected from the elements (something he said was not possible). He told me the other company (who is better reviewed than his) is lying and all cars shipped by Matson (the company that ships cars on boats across the ocean) are exposed on the deck. He then even started giving me Matson's contact information so I could ask them directly. So, I did email Matson and got a reply, which assured me the car is stowed in the belly of the ship. I politely emailed Demetri to show him what Matson shared (after-all, he was the one who suggested I contact them), and he then proceeded to tell me Matson was lying. He is extremely high strung and rude on the phone. read more

An experienced broker should have known volume is high around Memorial Day week I would think. yes lots of us snow birds go north around this holiday. I just drove up myself in another vehicle and notice many car carriers on i95. This was the first time I've attempted to have my vehicle transported and had no idea and was never told there may be a risk like this due to high volume and the price you gave me. if I was told there was a risk I very well may have had it shipped earlier Yes I'm told I am receiving a full refund. but your mistake caused great difficulty for me. read more

Poor communication with Edwin. Needed to cancel due to confusion and companies inability to pick up on desired time frame after I had signed contract. I emailed, called Edwin and company requesting a cancellation. No one answered my emails or calls which were placed less than 24 hours after I received confirmation but with confirmation dates had changed. Stopped payment on deposit with credit card company. Company had never communicated with me again after they got my money and refused to refund my deposit. CUSTOMER BEWARE!! ONCE THEY HAVE YOUR MONEY THEY WILL NOT COMMUNICATE WITH YOU AGAIN. USE AMERICAN AUTO TRANSPORT, COMPANY IS TRANSPARENT AND FULFILLS OBLIGATIONS WITHIN 24 HOURS. THIS COMPANY IS HORRIBLE read more

I contacted AutoStar to transport a Ram Promaster City from Southern California to Northern CA (Sacramento). Of course, i'm always skeptical of a company that is almost to reasonable to be legitimate, but these folks were true to every word. They were in constant contact with updates about scheduling the delivery. When there was a change in the schedule of the vehicle being available for pickup, they adjusted with no complaint. The carrier that brought the vehicle was very careful and reliable, and delivered my vehicle on time, being sure to update me so i would be available for the delivery. The driver unloade my van, drove it to my driveway, and allowed me to examine it to confirm it was in excellent condition before he even aske for the balance of payment. He was extremely nice and careful. The value of service for the money was exceptional. I am beyond pleased with the service, and have no reservations about using and referring AutoStar Transport Express for your vehicle transport needs. George V. read more

Really happy with AutoStar, and Valerie, my assigned account manager. She was responsive and helpful (and speaks fluent English). She was able to set me up with an expeditor to help me get all necessary documents to ship the car from PR back to the States (highly recommend this.). Drop off of the car was very easy, and the vehicle arrived safe and sound. Thank you! read more

I had a golf cart shipped. It was a hassle free transaction. They delivered it from Maryland to Florida . I had zero problems and an enjoyable experience. read more

I had a unique situation to tow a mini food trailer from L.A. to Las Vegas and Autostar was able to help me with sourcing a carrier all within the budget I had for it. Manny at Autostar was patient and checked in with me as there was a long window of time from when I reached out to when I ordered service. He then jumped through hoops and found someone to pick up and deliver all within the time frame I needed. read more

Well, they did get both cars at the requested location..... though contracted to be transported together , they were picked up and delivered three weeks apart. Prices were changed after contracted and communication was horrible I had used them before with no issues but since Diego left and was replaced with Sofia, the service is less than satisfactory. Last transport we used a different company that charged much more upfront but at least we knew the true cost Best of all to be told by the driver the nasty things Tatiana said convinced me to go back to the other transport company read more

Horrible. Customer service stinks. They lie. They never show up after taking your money. Thankful for all my documentation and numerous emails that went unanswered. I will be getting with my attorney. They take your money and don't do another thing for you. I can't stand a liar and thief! The owner of the company keeps commenting more lies on my reviews! read more

great customer service, everything was professional. My car arrived in great condition.

Whatever you do - do not use auto star. The contractor they assigned the job to tried to scam me. First they told me that the truck broke down so they were a day late, then they called me at 6 am telling me that I had to meet them a mile from my home. When I go to the location they have parked in the middle of a very busy street with cars speeding by in either direction. So finally I get there and they demanded $700 cash only ($200 more than the contracted rate) and when I refused to pay the extra he said "ok I guess it's my car now". Then I got a call from the supervisor who said I had ten minutes to pay or they were going to take my car back to Florida and charge me an extra $2,000 if I ever wanted it back. read more

At last, my deposit has been refunded against all their expectations. Actually, their fake "business" consists of tricking clients and pulling out deposits with no service provided, nor refund. All their comments below show their miserable dreams and hopes to avoid refund without providing service. But these people can't understand this kind of fake "business" can't be successful and once is going to crash. First of all because this is unblessed by God, and they leave unsatisfied so many people that create a negative Karma accumulated over what they have been doing read more

They gave me a quote and they honored it. They picked the car up when they said they would. It was delivered without incident They stayed in constant touch during the. whole transaction. Good company I will use them again read more

I have been using auto star transport express for the past 3 1/2 years and have been nothing short of amazed with their job quality and performance. I have transported my son's car from Los Angeles to New Orleans and back approximately six times and each time has been seamless and they have always been easy to work with and a pleasure, I personally have worked closely with Frank, but I am sure that everyone at the company is great. I will for sure be using them again in May when my son comes back home and will also be using them for my daughter when she is able to bring her car to college next year. I cannot recommend this company enough! I have heard horror stories about other companies from my friends. read more

Did a great job with timing, communications and delivery. One area that needs improvement is the $100.00 service charge since the vehicle had a blown out wheel and tire. I wouldn't mind but no provisions were made to accommodate the vehicle, instead the driver required a fork lift for delivery. In addition the vehicle shoule have been rear loaded to make for an easier egress off the trailer. read more

I would give negative ratings if they had them. We signed a contract on April 19 to shop two cars from Florida to Delaware. The company took $250 deposit. Both cars were supposed to be picked up from May 10-14. The company never answered calls or return any calls. On May 19 they still have not located a carrier. In addition, still no call back. Don't waste your time even calling this company. If you are shipping to and from locations that are right off major highways, they might be ok. However, I wouldn't chance it. Horrible to deal with and simply put, stay away. Had to dispute charge with my credit card. Save yourself time and aggravation and choose a better carrier. read more

They transported my BMW from New Jersey to California at very reasonable price and delivered it during daylight so I can inspect it. All went perfect! Highly recommended read more

I used AutoStar to transport my Honda Civic from Pittsburgh to Las Vegas. I was matched with a transport carrier in 2 days, the car was picked up on Saturday at 6pm and delivered to Las Vegas Monday at 6pm. Overall turnaround time was very quick, and the driver I was connected with always kept me updated in regards to time of delivery. Would use them again in the future. read more

Process was clear and concise. Price was competitive and car was delivered on time. Recommend.

The process was easy peazy and I have a great experience hence the 5 starts. Working with Marie Cortellezi made the experience a positive one. She set me up and from the start and then it was emails of clear instructions and next steps which was so helpful! I dropped my car and then got notifications and the car estimated delivery was right on schedule. I highly recommend AutoStar! I was actually very hesitant because so many other car transporters had such low rating but I'm so glad I was referred by AutoStar! They didn't disappoint! Thanks Marie! read more

My beautiful sports car made it across the country for a very reasonable price. It arrived in a timely manner and in the same condition as when it was loaded onto the transport vehicle. While in transport, it was covered for $30,000.00 while out of my hands. Yes, it was nerve-wracking, but you can trust this company to do the job. I'll use them again. read more

AutoStar Transport Express - Loading process... - Vehicle Shipping Near Me - Miami, Florida

Oh my god, do not trust this scam. All the positive reviews you see were bought. This is a textbook scam and I'm not ashamed to share my experience. This company and their agent (Eduardo Troconis) will lure you in with low estimates, and great promises (everything is all insured, we take different destinations, and group discounts...) just so that you'll put down a deposit. Once the deposit's made, they may or may not find a driver. Only on the day of the delivery, they'll tell you that they may not find a carrier. Now, I have to beg them to pick up my cars. The agent will then ask you to pay more to "secure" a truck. Now, I'm switching to another broker. They won't refund the thousands of dollars I put down for the deposit. If you use this company, you must never read the BBB complaints filed against them. They've been running this scam for years now. I can't believe I fell this myself but unfortunately, businesses like this do exist and they need to be eliminated. read more

I'm currently getting "No Caller ID" bombed by Autostar Transport Express. One of their reps (Demetri Valerga) called me from 786-577-5175. I told him I already had a vendor and hung up. He then called me back twice. I blocked the number and now I have 6 calls from No Caller ID. Crazy behavior! Update 1/18/22 - Notice that the owner's response does not deny that Demetri Valerga harassed me with calls after I said I didn't want to work with them. Do not reward this company for this kind of behavior! read more

AutoStar Transport Express - Vehicle Shipping Near Me - Miami, Florida

I am very disappointed and frustrated with my experience so far with AutoStar Transport. This company was recommended to me by a friend who was traveling from CA to RI. I chose to work with this company because an agent I spoke to, Marie Cortelezzi spoke to me about how my car will be guaranteed to arrive to RI during my one week stay there (see email attached.) I explained that my car needs to arrive during a specific date (June 21-June 24) because I will be needing my car on the 25th to drive to Philadelphia. She was confident about this. On June 12, Marie contacted me and said she had found a driver who was willing to work with my schedule and asked me to pay $75 extra despite the original email saying there are NO HIDDEN FEES. It is now June 23, and no one will tell me where my car is, except for the fact that it will arrive next week, which is frustrating because I need my car on Sunday. I spoke to Sol, another representative about this who was somewhat helpful. However, she communicated that no matter what, I need to plan for my car to arrive next week. I finally got ahold of John (CAA Transport) who is in charge of the driving company. He states that AutoStar never told him I needed my car delivered by the 24th, only after the 21st--which is why they chose to deliver other cars first. Afterwards, I spoke to a manager at AutoStar, who refused to take responsibility or compensate me about my car. It became a case of "he said, she said" between the agent and truck company. CURRENTLY, I am stuck in Rhode Island with no way to Philadelphia on Sunday. I now have to figure out how to get there, for someone to pick up my car in RI, and eventually go back to RI to pick up my car to drive back to Philly. I am disappointed because this agency should have communicated all the information to the trucking company. More importantly, they should be solving this problem for me. Not me contacting the agent and CAA Transport independently. As a corps member of a non-profit company that hires thousands of young adults who move around the country and need auto shipping, I will NOT be referring this company to anyone. I will also be sharing this experience with all my coworkers. read more

AutoStar Transport Express - Here is the photo evidence of my delivery date estimate. - Vehicle Shipping Near Me - Miami, Florida

See all

Amazing a quick service. Great pricing. Would us again for sure!! Driver was very professional and phone tenant was easily reachable and had great communication throughout the whole transaction. read more

Worst experience ever!! Sean Hancock dispatched my car to a Fake pickup date, I called the dispatched carrier and driver told me he won't be able to pick the car! Sean was aware of that and did nothing rather than keeping that Fake dispatch date!! Because of that Fake dispatch date which supposed to be on 6/28, they kept the entire deposit. Although the 5 business day was passed, I waited 2 more days, but NOTHING happened! They are not responsible at all. It was hard to find and talk to Sean on the phone!! I left him many voice mails and he got back to me rarely!! One more thing, operation hours from Mon- Friday in their website is from 10 a.m-8 p.m EST, but I've never been able to find Sean after 5:15 p.m EST in his office. Don't waste your time and money with them. read more

AutoStar Transport Express made moving my vehicle from the Pacific Northwest to the Caribbean extremely quick and easy! All I had to do was turn in the car and relax. The vehicle arrived faster than I expected it to and in perfect condition. I would 100% recommend them to anyone thinking of transporting their car. read more

Their quote was the most competitive. Customer service was exceptional. My car was picked up in FL on the first available date and delivered on the day promised to MA in perfect condition. Communication throughout the process with both the driver and AutoStar was regular and informative. RECOMMEND HIGHLY. read more

The issuance refused to take action even if the damage was reported right away to you from the start. I don't know why would I trust your company anymore since your agent told me there is nothing you could do in this situation. He did not even try to negotiate with the carrier company again. read more

Very poor communication, not worthy of pickup time. Left me in a bad situation. Never again.

Absolutely do NOT go with this company!!!!!!!! I spoke to an Agent Rodrego Franca multiple times and kindly asked him to contact me at the end of each day letting me know if a truck was or was not available. Even if a trucker didn't call him and he couldn't find a truck, I asked him to let me know because my car being transported is time (and garage charge fee) sensitive due moving to another state. I expressed that if Auto Star Transport Express couldn't find me a tow truck then I would contact other companies. I even told other companies that were contacting me I was not going to move forward with their services because I was working with AS and waiting for Rodrego's call. I legitimately trusted him and felt like he was being the most honest out of all of the other companies that contacted me. Rodrego didn't return my calls several days in a row. I called and spoke to his partner Demetri. I explained the conversation I had with Rodrego and the situation I was in. Demetri was incredibly rude to me, didn't not listen to me, talked over me, told me I didn't know what I was talking about; and spoke to me like I was an incompetent idiot. He passive aggressively spoke to me and left a rude message on my phone about how I don't know anything about how companies, brokers, and drivers work. He spoke very condescending to me and repeatedly insisted that I do not know anything about the industry and how it works. It was not only rude, but also insulted my intelligence. I am very aware of how the industry works; two of my friends work for a towing companies but cannot tow my vehicle because they are only licensed to move cars in Illinois, and I need my car towed in Missouri. I also know if I pay more the odds are better for a trucker to take my vehicle. It's common sense. Also, I am very aware of great customer service. Promising customers call backs and never following up, interrupting them when they are explaining situations to talk over them to tell them they don't know anything, and leaving passive aggressive messages on a customers phone is by far the worst customer service I have ever received!!! I am a Property Manager and I would get fired for that kind of behavior and would never treat a potential paying customer that way. Needless to say; Autostar could have made some money. Clearly they didn't want to. I was willing to pay more than their original quote. Money is no issue and I'm paying a company more for exceptional service. read more

It was a great value for my needs. Good communication from start to finish. I would definitely recommend them for your transport needs.

Tony baited us with an early time. Didn't call us to tell us car was 10 hours late. Cost us big. Go with a real company that's professional. This company is trash. Run and they are more expensive. Mark doesn't take calls as he doesn't care. Very weird way to run a business. read more