Thank you Lorenzo for helping me with my battery!…read more You were so fast, efficient, and professional (ma'am's are hard to come by these days)! I definitely appreciate great customer service!

I stopped in close to 8pm because my engine light had come on while driving. It was not dark yet,…read morebarely past sunset, and some apathetic teenage bitch refused to help me, stating they couldn't help me since it was "dark outside". Fuck you. O'Reilly didn't have any issue and it was darker by the time I got to them, since you turned me away. I'll never go to you for anything again, you lazy fucking losers

These folks are always helpful with auto supplies and information. They don't keep Honda brand…read moreliquids in the store, but they will direct you to the dealership. They tested my battery, sold me a new one, and installed it easily and immediately.

Not helpful, this is an odd location. I like my local O'Reilly's. But we were having trouble with…read moreidle and hesitation in my mother's SUV while visiting relatives. It's been very hot in ABQ lately and there is no shade out front. The staff was more hesitant than the SUV to make recommendations. They didn't want to come outside to take a look or use the code reader to check the PCM for any history. There was no check engine light even though it was running very rough. But because I said there was no check engine light, they didn't even want to try. I purchased a $90 throttle position sensor but the blades on their new TPS part were wider than the old one. I didn't want to force the plug to fit so I just returned it. I'll go elsewhere. The store is well-kept, clean inside and out. It's located in a nice area and I expected the same great service as my local shop. Unfortunately, this location was not staffed with folks focused on assisting customers. I'll try the one on San Mateo.

If your bike is for sale at Moto Authority and HAS NOT SOLD one reason might be the outrageous…read moredocument fees the new owners are gouging buyers with. Buyers are going to pay NM excise tax on the purchase price of the vehicle and registration fees no matter where they buy a vehicle BUT at Moto Authority buyers get gouged with an excessive document fee for Moto Authority making the trip to MVD. Moto Authority gets a commission for selling your bike and on top of that they gouge the buyer with an excessive document fee for their time. They should be satisfied with the commission on the sale of a bike they have no money invested in. They do provide floor space to display the bike and their overhead and operating costs are real BUT the sales commission should cover the trip to MVD. Moto Authority says that "For Over 17 Years: New Mexico's Preferred Choice for Motorcycles..." BUT that reputation was built by the old owner. The new owner(s) acts like a car dealer with inflated after the sale fees. When you want to sell your bike the smart move is to spend $5 and advertise your bike on Craigslist. The buyer will pay you directly and you won't pay commission to anyone. Then the buyer goes to MVD to pay the tax and registration fees without paying a document fee. That's MORE money in YOUR pocket and more money in the buyer's pocket. 10/11/25 EDIT to the owner: Your "document fees" are excessive and that is a FACT. If your consignment customers don't list their bikes on Craigslist and keep more money in theirs and the buyers pockets then they deserve what they get at Moto Authority. Your "pride" in your document fees won't get you what you think. I supported Moto Authority in the past and always got a fair deal from Steve but I wouldn't buy a quart of oil from you.

Told me they could sell my used motorcycle. On the waiting list. After 6 weeks of waiting, I…read morestopped by the shop. Story changed, bike is too old. No communication and I wasted 6 weeks. Will not do business with this shop in the future.

Came out of convenience for a core exchange and to purchase something, Harriet said she needed two…read morepeople to do it after starting the process and told me to come back at 4. Called the one on Eubank and straight up laughed and apologized for the sorry excuse, and then explained she does this all the time to people after I told them what location and whom. Definitely someone driving your customers away, third experience I've had with her that left me sour I dread every time I go in hoping she won't help me

Envy was so helpful and friendly. His service was friendly and efficient. Thank you so much Envy.read more

Didn't carry 1 of the 2 products I needed. Service guys are…read morepolite and helpful. I'll order online next, unless I need guidance.

I feel like this review will never be enough to say Thank you. The Store associate Jeff was a life…read moresaver. I left in happy tears. My family and I are from Cali and the night before my cars alternator went out ON THE HIGHWAY. The following day we went to Jeff looking for the basic knowledge one can expect. This man went above and beyond. He found our part He loaned us the tools. Best of all he lend us a helping hand. 4 hours of stress, 3 sets of dirty hands. We got it. And we were able to get on our way. Jeff was patient, he taught us (adult educator is what he called himself) this place should know what amazing people they have working for them. Jeff Thank you. I appreciate you, you made the biggest difference in my life.

I normally don't write reviews like this but there is always a first time…read more Went in to buy a cutter pin with employee Sean T store ALQ011 Juan Tabo Albuquerque, NM after returning some items. He didn't have any in the store, when I asked him if he knew where I could get some he said. "You Pull it". He must of thought he'd send me in a wild goose chase. Very unprofessional. Thank you Sean for your unprofessional service, you need to get another job where you don't have to deal with the public especially women obviously you think us dumb.

It's hard to get them on the phone if unsure on price checking or parts availability. But they are…read morehelpful and stock more parts than even "vatozone" carries and better quality. Get the advantage card if you become a repeat customer, you get a nice discount on some items..

I had bought a serpentine and signed up for an account, then I bought a starter I didn't need…read morebecause their advice was completely wrong. They wouldn't take the part back so I was stuck with a starter I didnt need. Sarah was extremely rude and she didn't apply my military discount and refused to do so after the sale was made. She insisted I go down so I went 3 times all of which she wasn't there ! I called her and she became very rude so I would never go there again.

This company is shady. They have a shitty return policy and they have a horrible warranty process…read more I will never patronize at this or any O'Reillys ever again. buyer beware.

Went in for wiper blades on my truck. The manager not only helped me find the correct ones but also…read moreinstalled them for me. There were no other customers in the store at the time so he had the opportunity to dodo.

Brand spankin' new! In fact, there isn't even any grease stains in the parking lot yet, which is…read morepretty strange to see at an auto parts store. Friendly staff and very helpful. Since they're so new there's not much business there yet, so you can get in and out. And, they offer a daily 10% military discount. So if you're in the neighborhood, give em' a try, you'll be glad you did.

Many things I buy at Auto Zone I could get at a Walmart. Why then do I go there?…read more Customer Service! Yes this is the place to get auto parts, but advice/assistance & great prices is king. Very simple purchase of windshield wipers was one of my purchases. Been putting them on for decades with no issues. WELL TODAY I bought Bosch brand, couldn't get them on out in front of store. Went in Nate ask "problems", I explained issue, he smiled said welllllll you picked the one brand that isn't universal. He grabbed a different one off shelf, came out to truck, had the new one on before I could get the other one back in it's packaging. Nate's Customer service is the perfect example of why I chose Auto Zone. He didn't even make me come back in to go through the return process. He said "don't worry I will take care of it" That is why I keep coming back

Just needed some Jeep parts. All I can say is Joe is awesome. Manager Matt R was there to help as…read morewell!!! Everyone was super friendly!!

They do not have the best customer service. But they can answer questions whenever I have them…read more They have a lot of parts in stock and always give me a competitive price. I call them first when I need parts for vehicles.