My tire blew out on our way to a Pediatrician appt…read more Loved that they had a mini fridge of waters in the lobby. After walking in, it was about 2.5 hours for four new tires. Cost me under $400. I'd call that a success! Associate was nice and moved quickly

Got my car in on a Sunday afternoon and got me on my way. Helpful and professional. Thank you!read more

I was looking for a place to have my outback clutch replaced at. I called the dealer and their…read moreprice was very high and their turn around time was estimated to be two weeks. I called around to other shops, and their prices were almost the same as the dealer. I called First Class and they quoted me 1000 dollars less. I was a bit skeptical at first. Low price can mean low quality. This is not the case, these guys know their stuff and are super-fast. What was going to take two weeks at the dealership took them a day. I dropped it off one day and picked it up the next. I did run into an issue with the thermostat they had changed and when I brought it to their attention they took care of it right away. These guys have my recommendation for sure. They are great, the service it top notch and their prices knock it out of the park.

I had a great experience getting my Subaru repaired here. They gave me a fair rate and were super…read morenice and easy to work with. The repair took less than hour and was perfect. Overall it was easy and painless, and I will come back again if I need to in the future!

This location is SKETCHY AF, Inept, and completely dishonest. I had an issue with a serpentine…read morebelt. Not only was I GROSSLY overcharged but I was told that I *needed* another $5500 in work done to my car. I took the car to get a second opinion and was told that not only was the work they recommended completely unnecessary, they MISSED a critical issue that was pointed out. I will NEVER recommend this location. If you like getting scammed and ripped off then this is the place for you.

Barbara is an unethical piece of shit who treats your customers like they're retarded. I needed ONE…read morebrake caliper and she tried to make me get FOUR, invented a policy where they needed to replace bad tires or she couldn't even touch my car- this was confirmed to be an outright lie. She also misquoted me repeatedly, then when I got angry with her incompetence at turning a $350 job into over $1000 without even an actual diagnostic, she cried to her district manager and refused me service. I ended up at the Cottonwood Firestone who has people who have actually worked on vehicles, not just sales. Get rid of this dumb bitch as soon as you can! Even the other firestones know her, her reputation for being STUPID precedes her!

I've been here twice and BOTH experiences were outstanding. One of the most honest auto repair…read moreshops I have dealt with. He uncovered things that he could have suggested to fix...but suggested that we NOT fix them. The car didn't have much life left, and he suggested we not spend the money. He also refused payment on a diagnosis on my second visit. He said it only took a few minutes and "that's what I do" Take your car here - he will do a great job and treat you right.

took my vehicle to 4 different shops and they could not figure out what was wrong brought it here…read moreand was fixed with couple hours definitely taking my cars back!

Was driving through town heading back home to San Jose. Engine light came on just as I pulled into…read moretown for the night. I was on a tight schedule to get back home. James was the first to respond to multiple quote requests. He arrived promptly first thing in the morning, assess the problem, efficiently, and got me on my way. James is a very professional and knowledgeable mechanic. I would definitely recommend him to anyone.

I was driving my 2007 6.0 power stroke F350 from Mississippi to California. I woke up early in the…read moremorning in Albuquerque and the truck would not run. It was the EGR valve that was shot. I called James at 6:30. He was there within an hour and had me on the road by 9 o'clock. We had to go to AutoZone to get a new EGR valve. He is extremely knowledgeable extremely honest and a great guy. Thank you so much James for taking care of me and getting me back on the road quickly. I would recommend this company to anyone.

very courteous gentleman got back to me right away , said he has two more jobs scheduled to do ,…read moreand as soon as he did those he would get to me. got the vin # so he could get the right parts very professional quick service excellent work ethic aaa +++ job very pleased with the work done in a very proffessional and timely manner would have given him 10 stars if possible would deccomend him to e everyone especially if you need tbe work done in one day ,hes very trustworthy and his word is good and dependable when not to many peoples are in this day and age .

My car broke down while traveling through Albuquerque and I had no one to help and no way to fix…read moreit. All the shops said it would be days before they could get to it. Osbaldo came through with a quick response, and was able to travel to my location. Luckily it was a simple replacement of a sensor and he had the car running again in no time flat. He was fast, professional, courteous, and in spite of having to travel to me, he also offered a great price for the repair.... What a saving grace it was to find Osvaldo. Thank you kindly, and I wish you well in all that you do...... God bless.

************** A…read morereally poor experience ... that's as clear, direct and honest as I can be. A shop with 13 reviews, and 15 disallowed reviews by the Yelp team is an indication certain reviews don't meet the Yelp standard. Read the disallowed reviews and you'll find often fictional reviews by supposed reviewers who have "1" total review (and they'll be reviews about how wonderful XYZ business is, like Silver Star Auto Haus) My experience started with three phone calls and two emails over 1.5 hours - because the phone message says "your party is BUSY, Please call back" Not a good sign, and the first indication of an arrogant culture at the business. Then the quote for Brakes and an oil change on our 2020 MB 450 GLS + our MB Airstream Sprinter Van 3500 Dual Wheel. Both quotes were within 10% of the ABQ MB dealer and you know what, when I'm in the middle of Texas or Kansas, the MB dealer will help me re-fix or deal with a repair problem from one of their shops. Not a chance if I do business with SilverStar Auto Haus. 10% price difference means nothing to me especially when considering it's not really 10% when you look at "shop supplies charge" or phony penalty which they call "credit card convenience charge" ... what an insult to any customer's intelligence. CREDIT CARD PENALTY FEE - 4% This shop prefers cash - don't we all SilverStar, wouldn't we all like to receive our wages in CASH. So Silver Star will Penalize you, if you dare utilize an acceptable payment method like, ohhh say maybe a credit card ... 4% ... Yes, that's right 4% ... so I get to pay $136 sales tax and a $72 penalty to SS Auto Haus for using my credit card. The 10% they supposedly saved me here, just turned into a measly 6% ... and you know what? I'd rather have Mercedes corporate stick behind me for warranty anyplace in North America. I'd rather have a Mercedes Service history than a Silver Star Auto Haus Albuquerque service history at resale. I'd rather have Genuine Mercedes Parts used in my MB vehicles than Auto Zone "on-sale" parts. And most of all - I'd rather do business with a reputable shop / organization and honest reputable people rather than pretenders who in the "fine print" are Gouging" their clients with a 4% Penalty the shop benefits from. Sure you got a shiny epoxy floor which looks professional, but it's obvious they you run their business with questionable business practices. An auto shop requires a mutually trusting relationship between the business and consumer. To me, this shop doesn't come close to meeting the minimum bar. Summary: RATES are fairly close to the Mercedes dealer pricing ... and not that great, yelp reviews/online reviews which may or may not be legitimate... A 4% penalty, utilizing a credit card (because they want cash... Don't we all?)... And parts, which may not always be genuine Mercedes parts. No service network to help you out if you're on an extended trip. I found the ABQ Mercedes dealer willing to be competitive with their pricing, offering additional discounts if you ask... And was referred by ABQ MB to their " service specials" online, which further reduce oil change and repair costs. I'm not necessarily saying you should do business with the ABQ Mercedes dealer, but what I am saying is there are lotta reasons "not to" do business with the shop.

I finally found a place where the service is truly impeccable! I highly recommend this shop. They…read moreare very thorough and provide detailed inspection reports with pictures, which I found incredibly helpful. The staff is exceptionally friendly, shop is VERY clean! Their pricing is reasonable and worth every penny. They managed to correct the mess caused by a previous shop (see my earlier reviews), and I couldn't be more impressed. This is now the ONLY place I will trust to have a Mercedes mechanic work on my vehicle. Thank you for the honest work done!

Simply put . . . Go elsewhere.. attempted to charge…read more168.00 for oil change. Question the cost and oil type. switch to penzoil.. changed oil, attempted to say needed new filters, (Filters were replaced 6 months ago. I put dates in sharpie on them) declined. went to pay, handed discount coupon, was told 'coupons expired", pointed out date, was given excuse, looks like an old coupon... Not to mention the oil and greasy hand prints left on vehicle. "cleaned' (lol) window with rag that smeared the glass. as said... GO ELSEWHERE.

The Louisiana/Paseo Jiffy Lube did not put the undercarriage access panel back on correctly after…read morean oil change, which caused it to come loose while going 75 on the freeway near Isleta, and made me have to emergently get over to the shoulder in heavy traffic. My sister was behind us and they had to do the same to help us out. These maneuvers could have caused many accidents, and was a very serious infraction. We immediately went back to have them fix it and there were no apologies or acceptance of responsibility. Two days later, I was in the rain and my wipers were warped. Their checklist supposedly showed that they checked the wipers and they were okay; they were not okay and I ended up driving home barely being able to see past a grease smudge the entire trip. We will NEVER go back to this location; cannot trust them to perform simple maintenance - such as advice on wipers and put a panel back properly which could have been extremely dangerous in both situations. Cannot trust the management or personnel at this location.