Absolutely horrible customer service. I was calling for a…read morepart estimate an I was rudely hung up on before I even said hello. Once I called back again to which the lady who answered the phone again. Which I found out her name is Sabrina. i was told my estimate for my part and that she could go get it an hold it now, I asked if I could call back once I got more estimates and if I decided to go with them. She said yes I called back after about 10mins of looking to let her know I indeed needed the part and that she could get it an hold it. She answered the phone again rudely saying "I told u we had it before an I could've gotten it then." To which I told her I wanted to call around first that is why I'm letting her know now I didn't find anything cheaper. To which she continues to say remarks like I was back there before u need to wait til I finish up with my customers so hold. I asked her why would she answer come back just to put me on hold again if she could just hold it. She said I gotta relook it back up and she is going to pray for me an said I need Jesus because I seemed tense. I absolutely do not understand the uncalled for remark, I found out her name through another co worker who came back to the phone after 20mins of holding. Sabrina took the phone and said she would hold it. I told her thank you an I confirmed Is your name Sabrina. She said I me e told u my name but yeah it is. So I wouldn't strongly advice someone else to answer calls for a parts shop that's doesn't have an attitude a tell people they need Jesus. I will be informing corporate of this matter as well

What auto parts store doesn't sell window ice scrapers? Perhaps I should ask, what auto parts store…read morehas employees that don't know what a window ice scraper is or where they would be kept? This place, that's where. The two gentlemen working were pleasant enough, and one did try to be helpful. The store is protected by bullet proof glass on the inside. To get out, you must walk around the entire perimeter of the store to get to the exit. Most items that you would want are either behind the counter or on a locked display. It's just not a pleasant consumer experience, and the lacking customer service skills from the associates does nothing to compensate for that.

To me, visiting the McDonough shop is like being a (hungry fat) kid in a candy shop, I always see…read moresomething new and that I want. I've always received top-notch customer service, from the time I walk in the door, through the purchase process, and checkout. The place is always clean, neat, and well stocked. I realize we can all have a bad day or experience, but Summit's folks have always tried try to make me successful, and I appreciate them. I do wish their prices were a little lower, but that's just because I'm a tight fisted miser.

Purchased a motorcycle battery 4 months ago. I was experiencing some issues with it. Some…read morehesitation when starting. A Harley dealer determined it was not working properly. The dealer replaced it. Motorcycle is now operating properly. I contacted Summit Racing. They reviewed my request for a refund and approved it on the spot. I am very pleased with with my total experience with Summit Racing Equipment. The price was excellent. Got it quickly. Customer Service was excellent. I don't write reviews unless I had a very good or very bad experience. Ed

When you come in the door you are greeted and they can help you with your car needs…read more Just ask for Will but if he is busy no worries because everyone there is very knowledgeable and can get you the parts you need and check your car out if you don't know what it may be.

I walked in and there were no customers inside. The worker behind the counter appeared to be…read morewatching a training video. I greeted him and asked how he was doing. Crickets! I asked again and he said, gruffly and hurriedly, I'm all right what can I do for you? I then said never mind, that's okay and I walked out.

My car battery went dead. After I was able to jump it off, I called this store and asked if I could…read morecome buy a new one (gave the make and year of my car) and have them replace it. He told me sure, come on. Luckily I left it cranked while going in bc when I asked inside the guy changed his mind and said he could not do it. He said I could buy the battery there and take it to a mechanic? I declined, went down the road to AutoZone and they put the battery in for me no issues.

I now visit this store for my car replacement needs. The welcome that I received from the opening…read morestaff was warm and pleasant. The service is great and Twiana is a breath of fresh air for this store. She is very knowledgeable, kind and helpful at all times when I visit the store. I will surely return for my car care needs. #ahappycustomer.

First time kustomer and they blew me away. Extremely knowledgeable with EXCELLENT kustomer…read moreservice. I had to get a 6hr repair SO I got to watch them hadle and service different personalities and THEIR SUPERB KUSTOMER SERVICE NEVER WAVERED!! I initially went to a dealer that ripped me off and never fixed the main problem...BUT COLLEGE PARK RECTIFIED THE ISSUE @ A GREAT VALUE!! I watched luxury cars, midsized and compact cars come in for service and tires.

If you want to end up purchasing a new car, take your car here. The mechanics did a oil change on…read moremy car for years and destroyed my gasket and never told me. I had to take my car to the dealership to fix their faulty work. I ended up paying thousands to fix my car from damage they did. I will never take another car here again. Horrible service. I'm sure I am not alone. They rem

I received a coupon for a oil change from Champs on Hairston rd. and decided to use it. I was…read morepleasantly surprised, there was no wait, the waiting room was quiet and clean. They did a 23 point inspection and toped off my fluids and informed me of items that I need to keep in mind. They did not suggest any extra services that I did not need. LaShawn, the manager was very professional and knowledgeable of my questions. I will be happy to go back and give them repeat business! Thank you Champs for a great job.

The service was great and I like where the location is at. Custom is good Quality service. And…read morethe coupon is a great idea because it help when you can afford the other company higher price and not get the service at they offer. Stay in our community we need your sery.

This review is based upon Multiple visits. I didn't want to jump the gun after one visit, two…read morevisits or even three. I've been here multiple times and consistently they have been spectacular with quick and efficient customer service. From the moment of arriving, addressing the issue, waiting and being on my way. Local garages are almost an after thought in the 21st century due to the big corporate automotive places that seek to do the all in one stop shop for your car needs. What i respect from Fairburn Tire is they are straight to the point. No waiting around to get a job completed. They provide you options on what you want to do and make the choice right there on the spot. I HIGHLY recommend this place if you have a defect on your tire, slow leak, full replacement, rotations, etc. Prices are very reasonable as well. You won't be disappointed in the service. Grade: A++++

I will forever be grateful to them. My parents were stranded with a flat tire and they are elderly…read more They had no idea how to put on the spare tire. This company came to get them and put on the spare tire for them and had them follow them back to their shop. they Also worked to locate them the right tire for their car. Awesome customer service. Awesome guys.

Service requested check a/c, why it's not blowing cold. They find it 1/2 pound low on…read morecoolant,Instead of adding missing coolant and checking system, they want to charge for evap and fill 1 & 1/2 pounds of coolant, call it good. Then when you complain, they try to sell you a new a/c compressor because your old one is not pumping at all! Tech swears is was blowing cold when he backed it out. Tech is a liar!!!

I'd just avoid this place altogether. They do what they want, rather than what you request or need…read morebecause it's about money. I was mislead and paid for a repair that wasn't useful-after hours of waiting, I left with the same problem I came in with, minus $700. Currently, I'm waiting on Corporate customer service to get back with me, and just like the experience at this location, I'm getting the same "let's pretend we're proactive", however NOTHING is getting done. What's wild is, a mobile mechanic got the job done in 30 minutes, I'm safely back on the road, and still waiting for my refund from these guys. They're going to be really nice here, and go deep deep in your pockets as much as they can. Find a good mechanic that you can trust, and stick with that person as long as you can. In regard to tires, Mavis or Discount Tire are your best bets.