I had my car inspected and a bunch of items came up so I came to Auto Zone where Luis was able to help me pick all the items I needed to do the things and save a TON of money. From coolant to air filters, I was able to get all the things I needed and Luis gave me the confidence that I could do it all by myself!!! Thanks Auto Zone for having such great customer service!!! read more

Always enjoy reviewing service type spots and not just restaurants, and AutoZone on Burnet Road is a good one. I stopped in just for car detailing supplies, and they had all the cleaners, microfiber towels, and interior products I needed in stock. Staff was friendly, helpful, and knew exactly where everything was, which made it quick and easy. Great place to stock up and keep your ride looking sharp. read more

See all

I recently had a dead battery in my truck, so I pulled the battery, taking it to Autozone with the intention of buying a new one. The young man who helped me felt certain that the battery could be charged, and the purchase of a new battery would not be necessary. I left the battery with him, and when I returned 6 hours later, the battery was fully charged. I reinstalled the battery, and it has worked great ever since then. There was no pressure to purchase a new battery, just an honest effort to make it right. I have had nothing but great service at Autozone! read more

Customer service on the phone call was nice and direct and found what I needed in stock read more

Autozone - Outside - Auto Parts & Supplies Near Me - Austin, Texas

Andie R helped me today and she was wonderful! Found me the exact battery I wanted, rang me up quickly, and then changed it out for me in a snap. Definitely worth seeing Andie for all your autoparts needs! read more

Poor service - no one helped me. Understaffed and no acknowledgment. Couldn't' find what I was looking for

This place is absolutely atrocious. They have no customer service or professionalism. When a customer asks you if those are the only tire valve caps you have. You don't first answer with a mouth full of food. Two just point in a direction and hope the customer finds it. First rate clowns! Don't ever get rid of the self checkout counter because that's all you got going for you in that place: read more

I have been a customer of Auto Zone since they opened a branch at the Burnet Road in Austin Texas and enjoyed the help and expertise of the staff. Recently I visited this store and had the pleasure of being helped by their store manager, Joan. From the moment I walked in, she greeted me with genuine warmth and professionalism. She went above and beyond, standing outside in the sun and 97 degree temperatures to help me with my pickup rear lights. What really stood out was her patience and expertise. Thanks to Joan, my experience at this AutoZone was stress-free and efficient. If you're in Austin and need car parts or advice, I highly recommend stopping by this location. You'll be in great hands! read more

The staff is courteous and helpful. Hector was able to point me to my problem promptly and help resolve it.

The kid working here is unhelpful. Actually rolls his eyes at customers and unhelpful. Can I give a Zero? Another customer Had to plead w him to show where the Item They wanted was in the store. read more

A few backs, I replaced the battery on my son's car and the clamping bar and screw fell into a black hole inside the car that I was not able to recover. Joann went above and beyond to help me find a replacement and cut it down to size and one of the other gentlemen who works in the store ( for the life of me can recall his name) helped bend the bar so it would fit in the battery compartment. Let me tell you, this was no easy task. Truly above and beyond service that was very much appreciated...and something I will remember for a long time.Can't say enough nice things about the two of them and how vested they were in fixing the problem rather than passing the buck, which they could have easily done. Kudos, Joann and team! read more

super friendly & knowledgeable workers here! took the time to check everything, fix and explain the issue to me

This is my favorite auto parts store. Jeff, the store manager, said that RainX silicone windshield wipers last longer than rubber windshield wipers, and they don't melt in 106 degrees F. He said even the dealership OEM windshield wipers don't sell silicone RainX wipers. He installed my windshield wipers for free! read more

I went to Autozone over the weekend to replace my battery. The service staff was quick to help me. First, Brian came out to my car and ran a few tests to determine that the alternator and starter were fine. Then he and another employee explained the various battery choices and honored the warranty of my previous battery. In a matter of minutes, Joann replaced the battery and I was back on the road. Great experience and friendly staff- took less than 20 min read more

I have made many purchases at AutoZone over the years. I drove used, older cars for years and always fixed the issues myself. Now I drive newer vehicles that typically have maintenance issues covered under the warranty. I recently needed new brakes and rotors for my truck. My warranty is expired now and the dealership cost for the repairs was astronomical. This is why I use AutoZone. The parts are good quality and much cheaper than buying them from the dealer. If you can do the work yourself, or have someone do the work for you, I recommend Autozone for the parts you need. read more

The store is well organized. Every time I come here, I am able to get the parts I need. When I've had trouble finding the exact item (most recently an air filter) employees have always been willing to assist me. When I had problems with a battery purchased here, I returned it and they prorated it on a new battery. In all, this is clearly a very good store. read more

See all

Went in for a new battery, and they were nice enough to put it in for me despite the on and off drizzle today. When I entered I was immediately greeted and helped. Joann (forgive me if I didn't spell that correctly) was extremely inviting and funny. She also didn't immediately try to upsell me the most expensive one available (very appreciated!!!) Brayan put in my new battery and was also very personable and kind. Him and the other gentleman that looked at my car were very knowledgeable and answered any questions I had . He replaced my battery and was even kind enough to have a genuine conversation with me. I used to work in customer facing positions for a long time and I know it isn't always easy or fun to interact so I really appreciate the overall kindness the employees showed. Very glad to have such a great place near by! read more

Feliciano stopped what he was doing to help me figure out what the heck was wrong with my driver side headlight. I'd taken it to a few other places for help and then had the epiphany that those guys at Autozone ALWAYS go out of their way for me, why didn't I think of them first??? Not even the guy at the Chevy dealership couldn't help! Feliciano saved my day and I was able to go get the truck inspected successfully! Thank you Feliciano!!! The world needs more of people like YOU!!! I'll be back soon! read more

Not only do I have good experiences at this store, I rely on Auto Zone across the country. I am an active senior who travels alone a lot. Auto Zone personnel in Idaho, Colorado, Utah and New Mexico have all helped me understand more about keeping my trusty Toyota Highlander doing great. They have also been great sources of recommendations for mechanics in areas where I am just passing through. If anything goes funky with my vehicle, I pull into the nearest Auto Zone and get the computer codes read. For the woman who complained that they didn't help women, maybe she was not being realistic in her expectations. I find them very helpful. The only complaint I have is more about my home town of Austin... too many people have moved here which means you have to wait longer pretty much anywhere you go. I have only had good experiences with this company every where I have needed advice or products. read more

Very friendly and efficient! Will helped me change my battery for free and was helpful the whole time. Great experience and great service.

Only came in to get info and car freshener, air stem caps... we're friendly, very helpful! Thank you!

Very appreciative of them today!! William at the Burnet Rd location was very helpful and provided amazing, fast service despite it being a holiday. Thankful for my bad battery being an easy fix thanks to Autozone and William read more

Walked into the store because our car's phone app gave us a warning that we had an electrical problem. I knew that AutoZone does electrical testing of vehicles. First of all, we could barely understand Joann, the assistant manager, over the sound of the floor cleaning machine. After a bit of discussion and misunderstanding, we finally got Joann to understand that we wanted the electrical system checked. She went out to the car, ran diagnostics, and said we had a bad battery that she couldn't replace. Basically, uninterested staff who barely know their way around a vehicle. If you have a newer car, expect that the staff will be about as knowledgeable as Wal-Mart and equally unable to help you. read more

A worker named Daniel Chapa was the most helpful/friendliest autozone worker I've ever met. He actually helped me with my issues and told me exactly how to fix it at the lowest price. My battery wasn't holding a charge so he fixed it and recommended some batteries in case any issues rose up again. 10/10 quick and easy read more

Definitely don't come here if you're a woman needing simple assistance. I came in during the pouring rain to get wipers and fluid. No one asked if I needed help the woman took a personal phone call instead of assisting me to find the wipers I needed. Such a joke I'll go to the one on parmer they are so helpful there read more

The guy behind the counter made the sale when he realized I was buying additives for my car that I love so much to help with engine performance. He mentioned they had Seafoam half price and I absolutely bought it!! That's just smart on both our parts:)) Thanks Auto Zone for hiring smart helpful people!!! read more

Autozone - Auto Parts & Supplies Near Me - Austin, Texas

Previously, staff here was fast, courteous, & very helpful. They even let me borrow tools to replace the serpentine belt on a young woman's car when she was stranded in the parking lot, and they jump started her car after I fixed it. Unfortunately- those people are apparently gone now, & the new manager is both slow & uncooperative. I don't expect this store to be nearly as useful while this new manager is working here, and will either go to OReilly, a different AZ, or Advance. Update - Went to larger AZ where the women behind the counter REALLY know their stuff. They cross referenced my part number & found what I needed in the back. Super fast, professional & helpful. So much better than the Burnet Rd store situation yesterday. read more

Disrespectful employee, hard to find what I wanted with no assistance, even after trying to ask one of the employees. I suggest going to another location read more

Did not help when I requested help, took a while to ring me up when I was at the register, and disrespectful cashier. Would not come back.

As someone who was raised to be able to work on and service my own vehicle, I find the staff, especially Annette, to be the most helpful. Thank you Gus and gals for the years of service and for the military discount! Annette is so customer service driven that I stay impressed every time I show up or call. I specifically ask for her and wait until she finished with other customers. She is a gem! read more

Joann has helped me numerous times at this location with replacing battery and bulbs. She is very patient and kind and I can tell a lot of people are thankful for her expertise and assistance with their vehicles. read more

Terrible customer service I asked to speak with the manager he did not even bother to come and talk to men I don't recommend this location read more

Mark is AWESOME. He's incredibly knowledgeable, easy to talk to and friendly. He helped solve my issue in no time at all and I will absolutely be returning. Thanks again Mark! read more

Annette was very pleasant and super knowledgeable, gave me a free bottle of windshield wiper liquid and even changed my wiper blades for me!

Mark was awesome! I had to come in to replace my battery I had bought from here because it was bad and Mark jumped right to it helping remove and replace my old battery. Very helpful and courteous individual. Just being polite and helpful goes a long way and Mark did a great job. I will be back for sure!! read more

Wanted to give Kudos to Annette at this store who helped me with a battery issue with my truck's dealership. She jumped in and gave me a great backup argument to use while trying to get the dealership to do what's right. I appreciated her willingness to go above and beyond for me! read more

Was not greeted or asked if I needed help the whole time I was shopping around. They have a great selection and good prices but lack good customer service. Would go back to this location based on the products they have and the large parking lot. Would not be back for their hospitality though. read more

Everytime I goto this AutoZone I get great service. Whether it is scanning a code for free on my car or replacing wiper blades. Had an especially fun time with Glen who liked to speak German to my VW. Dinged down to 4 because on another visit returning a part which I had bought (which was incorrectly recommended to me) they had a hard time letting me exchange the item due to their billing system. I had to accept the balance on a gift card. read more

Juan at this Autozone was extremely helpful with an issue with my car. He listened to my issue and fixed it within ten minutes. It would have cost me hundreds at a dealership. Highly recommend this Autozone and they had amazing customer service!! read more

I stopped by this AutoZone despite my bad experience at others and I must say, I'm very pleased with my experience! Fran C. happily greeted me and went out of his way to help explain to me a few things about the function of my vehicle. He helped clear some concern I had. This location is very far from where I live, but I will happily bring my business here solely because of the customer service. Thanks, Fran! I appreciate it. read more