The appeal went without complications - I received clear answers and help with what I was looking…read morefor. The service is at a good level, and the issue was resolved fairly quickly. There is a feeling that customers are appreciated here. One or two details could make the impression even stronger, but in general the experience was positive and I would consider this place again in the future.

Keyshawn is a major asset to this company. Called about a battery and he was very thorough and…read moreeasily made my decision to buy from here. I was there in 15 mins, he took care of me right away and even installed the battery himself for me as I'm disabled. Keyshawn just gained you a new customer.

These guys are top of the line. Very knowledgeable and always friendly and ready to help. I could…read morenot recommend them enough.

Had these guys shorten and re-balance a drive shaft for me. They did a good job on the drive shaft…read more 4 Stars only cause it was a tad on the expensive side. Super nice, cool shop, obviously very knowledgeable in V-8's and drive train applications. The rebuilt/build hi performance engines, have a 2WD dyno, etc. They also machine and do diesel engine stuff as well.

Nice, helpful, professional staff. They were extremely polite and attentive and got me in and out…read morewith exactly what I needed. I'm not sure if they are owned by the same people as Feldman's auto repair next door, but I dealt with both of them today, and had a great experience at each.

Went in last week for an oil change, even though it was a Sunday morning and appointments only, the…read morelady got me in. Said I needed an air filter and an inspection so we made an appointment for this week same time. Came in to find no appointment in the system and she didn't remember me. This was gonna be my go to service center after last week's service, but can't count on it now.

Inspection with appointment waited one hour and a half. Rude staff. Refused to release vehicle even…read moreafter I paid them. Lowest . Crappy waiting area. Avoid

Staff were friendly but lacked knowledge. I've never worked at an autozone but id assume they can…read morejust search up a part on their computer, at least thats what my local autozone does for me. (Not this one) employee went to typing then confirmed the name of the part I brought in, to then tell me they aren't familiar with it. Even if they aren't familiar with it, it would be ever so helpful to know if autozone has it even if it isn't on hand in the back at that time. There were two employees neither knowledgeable. 2 starts because at least they didn't bs their way to an answer I wasn't looking for.. pic of my transmission for sh*ts and giggles no I wasn't asking them about the transmission

That entrance off Western Avenue, with its immediate zig-zag into the parking lot, is a nuisance…read more Other than that, I had no problems inside the store. They have a well-stocked, well-organized inventory, and I'm glad that brand assistance can be done scanning QR codes these days. Checkout was fine. I didn't require assistance while I was there, but I did see one of the staff putting new wiper blades on some other customer's car when I pulled in, so there's that. I'm not sure if the prices are standard versus competitive, but for me, the location is very convenient.

This is my go to auto parts store near down town Albany NY. There are many on Central avenue, of…read morewhich all I have shopped, but this one is the best. Why? They seem to be the only one that always have parts for my classic 1999 Jeep Wrangler Sahara. Today it helped a lot. My Jeep was sitting in the Albany Garage for a year and a half. It did not start. Knew it had to be the battery. Picked one up at this store. Grabbed my tools. Pulled the old one and replaced with new. BOOM! She started with just a little hesitation. Amazing vehicle and great auto parts store.

would give 0 stars, if I could. Place is terrible…read more I walked in and 1 associate was on a phone call assisting another customer and so I walked to the 2nd register. A female associate, Love, was sitting there. I smiled and said hello. She didn't move, greet me, or change facial expressions at all. I was going to compliment her that I liked her name... She didn't say hello or how can I help or anything. OK fine. I give my year, make, and model of my vehicle and explain that I'm looking to get a replacement front light bulb. She types a few things in the computer and says we don't have that. Didn't look. Didn't double check anything. Didn't ask anyone else for help. didn't offer any options. Didn't tell me that autozone was next door or pep boys was across the street. I'm not mad that they didn't have it in stock, but it was clear she was lazy, miserable, and doesn't care about anything or anyone. So I drove home. On my way home, I decided to stop at another location (it was on the way home), the advance auto parts on Deleware ave. I walked in, 2 associates greeted me right away and one hopped up to the register/computer and asked what I needed. I gave my year, make, and model and he immediately showed me several choices of replacement bulbs. $10, $25, and up, depending on quality, LED, etc. I asked about the $10 dollar one and he looked and explained they didn't have it in stock, but without me asking, checked other stores and said the central ave location shows 57 of them in stock! I wasn't mad at him, but it was clear the 1st location didn't even try or care. So I stepped outside and called that shop back. I wasn't going to make it by closing time, since its about 20 mins away. The phone rang over 20 times before the person picked up. go barely a hello, and I knew and could tell it was the same person I interacted with. So I called her by her name and explained I was the customer that was in there 20 mins before looking for a bulb. She said our inventory is F'd up so we don't have it. (she didn't even look). This place is horrible and it is the worst customer service I've experienced in over 30 years. Listen, I know working in customer service is hard, or can be tough, and maybe you don't like your job, but try to at least fake it. Try to smile, try to make it a good day. This person was miserable and really shouldnt' be talking to customers. 0 stars. Horrible

A good store. Not visible from the road…read more Advance Auto Parts' staff at this shop is helpful. When I came in, looking for some advice on my car (after a harsh winter) the guys at the register literally jumped in their seats and gave me some flyers and some business cards that they had on hand at the desk. Really good customer service! This store needs a better sign out front or a better neon sign that advertises that its inside this mall. A quick walk down the isles, showed that this Advance Auto had all the stock and materials and parts and appurtenances that come with a usually very great Advance Auto Parts experience, coast to coast. I will return. Review: 4

I have done business with this Advance Auto numerous times over the years, and I've always found…read moretheir prices to be very reasonable. I've purchased car batteries and wiper blades and they always install them at no additional charge. They usually have whatever you need in stock, but if they don't have it, they'll get it for you quickly! Very good company to do business with.