I was sent to this auto zone by the store manager Chris, who seen me in distress and then helped me out so much. At auto zone Sam helped me right away and he went above and beyond his job duties he replaced my headlight bulb in like 10 mins and every auto repair place wanted any where from $500-$800 to replace so Im sooo thankful for the team at Autozone read more

They will leave you on hold for 30 mins worst auto zone in the high desert, bad customer service

Sam A. went above and beyond! He changed our battery even when his supervisor said he didn't have to because it is in our trunk, and he wouldn't accept a tip. Great customer service. Get that dude a raise! read more

Arrived and was immediately helped by Chris. he was very patient with me and got straight to what my car needed, which was a new battery. even though they were busy, Chris made it a priority to help install the new battery, was extremely helpful, talked about tats, and gave me some good pointers. Chris is the kind of guy that makes store feel welcoming, I will always come back here for anything I need. read more

Got some help from Chris putting on windshield wipers I appreciate it will be coming back again.

They need to quit hiring dumbass people don't even know what a freeze plug is and then they even get an attitude and say we don't have it how do you even know you don't even know what it is read more

Sam helped me find the right battery and even installed it for me as I was in my work clothes and needed to get to work.

Jess was very helpful and knowledgeable. Appreciate you so much! Thank you This is for the auto zone across from Via Maria's Great location read more

I went into AutoZone to buy a headlight for my car. Everyone was busy behind the counter, or no one was around to help. So I walked around the aisle, and I saw an employee helping a customer. So I stood and waited while he was helping him, and then the customer says go ahead and help her, then the employee says no I'm helping you only. Wow I thought to myself the customer is nicer than the employee that's bad he's the guy that looks like Santa Claus. He has a long beard. He could at least said, and acknowledged me one moment, ma'am, and I'll be right with you. That would be nice. But nowadays you can't expect someone to be nice anymore. Just have to go with the punches. Lol read more

Best autozone I've been too! I ordered a transmission for my first ranger & went to pick it up within a week. It did not fit in the car. I had. One employees literally offered to take it to my house. I forgot his name, but he had a beard & his truck is a ram I believe. Either way saved me the hassle & time. I greatly appreciate this gentleman. Again thank you so much for going out of your way. read more

Hands-down best AutoZone I've ever been at the manager must run a tight ship like the military. Yet still having that family orientated energy in the building. The staff is very helpful and willing to answer any questions that you may have. If you find A piece of lint or cotton dust inside the store I would have to call VVN Bc there's no way. This place is so clean you can almost lick the floor. (Please do not lick the floor Bc it will get dirty . If you find a better auto zone then this one I will go to your recommendation n lick their floors lol. Jk read more

I normal buy simple stuff here like the oil change kits they have on sale or window wipers. They have always been pretty helpful but I notice that they have a lot of women working who are just as clueless as I am. The ladies always go to the computer to look things up, but if my question is anything more than a size of a filter they are lost. I get annoyed because I think they should have experienced people working. The guys normally know the basics and have been really helpful. I tend to avoid going here because sometimes I just don't want to deal with clueless people. I would advise going to Napa if you have real questions. The specials here are a bargain if you know what you need. They have all the car care stuff you need and normally one of the major brands will be on sale. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Apple Valley, California

I asked the guy at the counter for a replacement light bulb for my vehicle. I thought I had the right description based on the owner's manual, but after the employee clarified what I meant and looked my vehicle up on his computer, he told me that the light I needed wasn't even listed in my owner's manual. Good thing he told me before I bought the wrong thing! He then offered to come change the light bulb for me, which was phenomenal. He came out a couple minutes after I'd bought it, looked at the burnt out bulb, went back in to get a wrench, and changed my light bulb in a minute. It was pretty simple, but I was glad he offered to do it for me so I wouldn't get pulled over on the way home. He was helpful and friendly, so 5 stars for customer service. As for the store itself, I found the selection to be pretty extensive. I've come here to buy oil in the past, and I've always been able to easily find what I needed--nothing has been out of stock when I've come. There is almost never a line, and the employees seem to know what they're doing, so my visits here have always been quick and simple. read more

AutoZone Auto Parts - The front of the store - Auto Parts & Supplies Near Me - Apple Valley, California

Arthur was very rude! I bought a tow hitch one day (not on this day) and returned it (also on another day) and was given a receipt with the amount that was returned and was told I could use it as store credit. On this day, I brought my receipt with me and picked out something to spend it on. When I waited in line, they were counting out a drawer and this guy (Arthur) calls through the store asking if I am paying with cash or a card. I explain that I have store credit on a receipt for a return. He then says they have to give you a gift card. I said that I was not given one and asked if he could type any of the numbers found on the receipt in (maybe, they were the gift card number). He said it has to be on a gift card. All of that is fine but then he grabs a gift card they have there and says, "This is what a gift card is." He then just stood there and said nothing. In case Arthur needs training, this is a response that I feel would have been nicer, "I am sorry but usually we put money on a gift card but let me get a phone number to call so this can be fixed for you." I am not sure why some employees at Auto-zone feel superior to others and have no social skills but it is really sad because I have seen this on prior occasions as well. I tried looking up Auto-zones phone number since it is $43.19. read more

I went in today lost because I don't do car stuff and usually wait for my dad and I have to say the lady with dark blonde hair helped me out tremendously with every question I asked didn't make me feel dumb for not knowing and even reassured me that I don't need a man for some stuff just wanted to give big shout outs to her unfortunately I didn't think to get her name but 10/10 service I appreciate honest helpful people like you read more

Excellent customer service, very friendly, Tony D. was awesome!! Helped me change my cars battery.

https://m.facebook.com/story.php?story_fbid=10213736755475683&id=1309655402 Even after showing all the damage they only payed for a new rotor and lug nut after warrantying out the bearing!! The wheel was damaged on the centering hole, the caliper and brake pads were damaged, the backplate and a bit of the knuckle was damaged, and the now deformed back plate was rubbing in the outer tire rod. Do NOT buy any parts your life depends on here as this could have resulted in a tragedy!! My brother-in-law, my sister, and their kids were in the truck when this failed on their way to LA!! read more

Yesterday I pull out of work and start driving to this Autozone. While driving I call ahead to make sure they have my parts. Henry answers my call, puts me on hold then gets back to me in a reasonable amount of time. I request my parts he checks them, gives me a price and verifies they are in stock. He says would you like me to put the parts on a hold for you. I say no, just pull them and have them ready I will be there i less than 5 minutes. He says ok and hangs up. I arrive at the store and walk in. I am immediately greeted by a female employee who is already engaged in helping one other customer there before me. Meanwhile Henry is standing at the far end of the counter chatting with another employee. They leave me standing there unacknowledged. I walk in their direction... nothing. I wander the front of the store... nothing. I approach the center of the front counter... nothing. Finally they stop conversing and the other employee goes down one of the isles to work on stock. Henry approaches the front registers and fiddles with the computer. Finally he looks up and acknowledges me. I say hi, and inform him I had just requested these parts on the phone. He turns away as I ask, did I talk with you on the phone? He says yes. He then proceeds to go pull the parts from the back room. I was in a hurry, and that is why I called ahead and requested they pull the parts. If he had no intention of pulling the parts ahead of time, why agree to do so on the phone? Mediocre customer service is usually the best that Autozone can muster. No surprises here in how I was treated. Did I get my parts? Yes Was I treated with respect? Yes, by the only woman actually working in the place. Good customer service? No read more

It was a beautiful Tuesday afternoon, I needed parts for my beat up lemon of a car but being a female I wasn't sure how or what I was going to need. I came in quite distressed and confused but then a handsome tall tattooed employee asked if I needed help.. he showed me the parts I needed and even helped me look up tutorials on how to install the part. I come to find out he's the manager (what a smart choice). Thanks for showing me some new tricks I think his name was Adam... read more

Autozone is the best, lifetime warranty on a lot of parts and great customer service, no matter where you are there is an Autozone nearby, lifesaver read more

I couldn't make this up if I tried: Walked into Autozone - one guy behind counter. 1 guy talking to him, me - first in line, and 5 people behind me. A girl was behind the counter stocking inventory. about 10 minutes pass and NO ONE talks to us. A driver comes in - walks past us all. Goes behind a wall and talks to a (I assume) manager who has been back there this whole time NOT helping any of us. There are now 7 people in line. The driver disappears after having helped no one. The person he was talking to (assumed male manager) is still hiding and the ONE employee is still helping the same guy. Phone rings - girl comes DOWN from ladder - ANSWERS CALL! looks up information on computer - hangs up - walks back UP ladder and helps NO ONE! All i needed was a stinkin Blinker! While standing in the FRONT of line now 15 minutes later. (this is NOT a joke). I CALLED that store. The girl comes DOWN from the ladder - looks up my info and gets back to stocking. DOESN'T EVEN NOTICE I'm THE CALLER!!! I walked across the street to O'Rielly Auto Parts - 5 employees ALL at the counter helping customers. They had my bulb AND replaced it for me in about 7 minutes. all in all I was at autozone for 20 minutes. Because of this one stupid store - I'll never go to another Autozone again. read more

I was debating on one or two stars. Most of the people here are totally clueless. One of the cashiers has so much makeup slathered on, she seems like she belongs in a hair salon instead of an auto parts retailer. Oh, and did I mention she's totally CLUELESS about auto parts? So after waiting in line for 15 minutes, you gotta wait another 5-10 minutes while she asks her boss (or another employee) because she doesn't know cars. read more

Four times now I have gone to this location, AFTER CALLING TO CONFIRM THE CORRECT PART!, and they sell me the wrong part, even after confirming again at the register! This is infuriating after driving across town, taking the truck apart to access said parts, and getting home to find the wrong part was sold to me! This is on two different occasions, 4 months apart! This location needs to start educating their sales reps on researching the correct part before selling parts, just to get a part out the door! I will not go back to Apple Valley Auto Zone! If you do, quadruple check your purchases and don't trust the professionals because clearly they are not about customer satisfaction or knowledgable about WTF they are selling! If I could give ZERO STARS to match their ZERO F**** given, I would. read more

I received the best customer service at this store. I called first and spoke to Christy about what was going on with my vehicle. She told me if I brought my vehicle in, they could test the battery, alternator and starter for me. She also told me if the battery died while I was there, they would make sure to give me a jump or do whatever was needed to make sure I wasn't stuck. I showed up and Christy immediately realized it was me who called and she quickly tested my battery. Bummer for me it was a bad battery and I had to buy a new one, but she helped me select the correct one and then Elijah installed it for me right there in the lot. They were life savers for me on the worst day ever for car issues and they couldn't have been more polite, helpful and quick! read more

Been here many many times just never occurred to me to rate it or check in! Lol but this place is close by which makes it really convenient for me, but that's besides the point. They always have what I need when I do my vehicle repairs in house and knowledgable staff...only compliant is that they take a long time and there is almost always long lines. Now in fairness I don't know if this is due to being short staffed, people just always go here or a combination of both whatever the case is the fact remains the same. If your going to grab something off the shelf you should be in n out fairly quick but if your in need for a part be prepared to wait to get to the parts counter. All in all its not bad but could be better and have friendlier staff . read more

Was sold wrong spark plugs. Lost receipt. Manager refused to look up credit card purchase. Went to other auto zone in Hesperia and manager said they could look up receipt but she couldn't-- had to be the store purchased from. I might just let the bank take care of it. Not going to be out $65.00 because of stupidity. read more

The staff there is clueless on anything automotive. I bought a battery at Auto Zone a while back and it died, so I took it in to be charged and they said it was dead, they wanted to sell me another one until they found it was under warranty and gave me another battery. A few months later same scenario. Now with third battery, it died too, go figure, so I took it back, they kept it overnight said it was dead, I said it was under warranty, they kept it trying to charge it for another 8 hours and still nothing. I went in and the girl said it is under warranty, do you want a new battery, I said yes since I paid to have a battery with the first one and get this, the girl said you can not get another one as this is your third one and that is all Auto Zone allows although it is under warranty. So Auto Zone sells crappy batteries, with a warranty that runs out after your third dead battery. Buyer beware, buy your auto parts elsewhere or check the fine print of the warranty, as it appears Auto Zone sells faulty parts with a pseudo warranty. read more