Terrell was very helpful and pleasant . Great Customer Service thank you for all your help . The other associate, David was very nice as well. read more

I want to take a minute and do a quick shout out to Austin the manager here at Auto Zone for providing us such great service in a time of need. read more

AutoZone Auto Parts - Working on our truck changing out a defective alternator. Thank you Austin. - Auto Parts & Supplies Near Me - Barstow, California

Orlando thank you for helping me. Your professionalism and problem solving was just what this gal needed after a long day drive. Employee of the Month read more

AutoZone Auto Parts - engine air filter sensor light. Right-side. Changed filter, reset sensor & off I went 300 more miles safely .... - Auto Parts & Supplies Near Me - Barstow, California

Great staff, very knowledgeable. I love how they have warranty on their items. If it doesn't work or isn't the right one, they're gladly to take it back and exchange it or give you your money back read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Barstow, California

This is one of the worse places to purchase any parts for your vehicle. They sell parts that don't work, I've exchanged the parts multiple times. When you ask for your money back they refuse. Don't waste your money or time on this place. Worst customer service in Barstow. read more

Amazing customer service! Austin went above and beyond helping me get my car sorted out and took the time to explain what was going wrong so I could fix the issue if it came up again. Thanks Austin! read more

I went in to get windshield wipers, in anticipation of the first storm of the year. There was less that s minute wait at the counter until Dillon was ready to help me. He made a suggestion and, since it was in my budget, I went with it. After ringing me up, he installed them for me and even disposed of the old ones. This is super-great customer service & I cannot say enough good things about such a great work ethic. Dillon is the kind of employee every store needs. I hope he is appreciated and recognized by Management. read more

Went in on 4/2/23 7:20PM Red shirt employee trying his best to juggle customers while his Grey shirt "manager" was sitting in the back office the red shirt asked him for help cashing me out as I was waiting to pay for my light bulbs but instead was told he couldn't he was trying to find coverage for the next day yet I heard him make no phone calls to get someone to come in I don't know if it was true or not but I was a customer standing there waiting for them to take my money I could have easily put the parts down and walked away thats not customer service the same call could have waited for someone passing through I can't say this was a good Autozoner experience read more

Great service ...fast check out and got what I needed never a disappointment, went in today to get my code on my car checked out and they staff was really busy managed to get it taken care of and I was able to fix my issue without having to spend tons of money at a. Shop when it only cost me 23.99 for the part I needed read more

We were having issues with our 2002 chevy Silverado on a long drive home from Tehachapi back to Morongo Valley and it was late Richard and Robert were both helpful and patient as we all know how frustrating car problems can be. We have replaced the part 4 times now total and Robert the manager helped us figure out year long problem. Even Jessup Chevrolet didn't catch the problem. Thank you Barstow AutoZone read more

Good service. The guy on the register was slow though and kept talking like emperor Palpatine from star wars. As much as I love a star wars, I just wanted to get our of there lol Otherwise good place read more

Awesome customer service by George. I am definately mechanically and/automotively challenged & he was awesome -- very patient & took the time to explain everything to me. I will be back & he is the reason why. read more

We were in on Saturday morning & Michael plus another gentleman saved our day! The brake line on our sand rail broke. After checking every other auto parts store in town, we tried Autozone. Michael looked up the part & said they didn't have it, but the other gentleman said I think I've seen one, or something that would work, in the back. He went digging, & sure enough, found what we needed. They saved our holiday weekend fun! A+ customer service. They went above & beyond. read more

Nice service shopping for auto shade. One clerk is 30% of population that doesn't understand humor; don't take that personally.

I went to get a part. I called and verified that the part was there and put it on hold. I get there and a young man is helping me. He is very nice. Then Steve comes over and yells at me for no mask. I have a health condition that doesn't allow me to wear it. My husband who has a mask agrees to stay in. He is then told the part isn't there. So I stand outside and call the store and I get the nice young man again and he finds it for me and helps me. I left there without the rest of the stuff I needed and went to O'reilleys and they allowed me in without a mask and were extremely helpful. read more

Had Land Rover problem (surprise, surprise, right?) and limped to the Autozone in Barstow. We fortunately ran into the store manager, Corey, I believe, and he checked to see if he had parts for our Land Rover. Sadly they did not but he called down the street to a place named Casey's Auto Service and confirmed they were open and could help us fix our cranky Disco. He really went above and beyond to help us. Nice place, nice people and most of all, great customer service! Kudos Autozone of Barstow, you rock! read more

Great place to order parts! Stuck in Barstow after a 3 day Mojave Road Trail. And they had our parts ready and waiting! 3 times in one day... wish our hotel parking lot was closer where we were doing the work. read more

Went in to get a car diagnostic test and Franz Camacho was very helpful. He help test my car's battery and helped replaced it. He was very nice and so helpful, he went out and beyond, what an employee. read more

Stopped in here last Saturday about one hour into a 20+ hour drive after the battery light came on in my truck. I had a Duralast battery, so Autozone was the logical choice. We arrived about 20 minutes before the store opened, but as soon as it did, Joann H. began helping us diagnose and solve the problem. The one year old battery was dead as a door nail. It was under warranty and We quickly replaced it. Idiot light was still on and the retest Joann conducted indicated the alternator was bad. My son-in-law grabbed the tool kit and had the alternator out in about 5 minutes. Joann began the process of testing the alternator to confirm it was the problem. She quickly determined the alternator did not match what the computer described. She checked the system repeatedly, but no dice. Based on experience, she selected a different year for my truck and immediately found the correct alternator and the associated test plug to use with the diagnostic machine. 10 seconds into the test the machine flashed "Fail" in bright red telling us our suspicions were correct. Joann found the unusual alternator and suggested we change the serpentine belt while we were at it. That made sense to me and $280 later, I had a new battery, alternator, and belt installed by my son-in-law and we were back on the road! 20 hours later, we arrived safely with no further mechanical problems. We were Joann's first customers at 7:30 AM. I expected her to be like most employees at 7:30 AM facing a long day...not very enthusiastic or awake. I was completely wrong as Joann was friendly, very helpful, and completely professional. Thanks to Joann and Autozone, our problem was quickly diagnosed and repaired. I do a fair amount of business with Autozone and I have to say, I have always been treated like a valued customer. That kind of customer service and the convenience of stores throughout many states keeps me coming back again and again. Autozone execs, if you're reading this, kudos to you for setting a standard for all employees to follow. They are doing a great job and have ensured my repeat patronage of your business. Thank you Joann! read more

We were on our way to Denver but then the voltage went down, we went to the auto zone to do the alternator test and they said it didn't pass, by the way we come from Fresno, we didn't have any tools and so we bought an adjustable wrench and pliers because they didn't let us borrow any tools, we went to O'Reilly and they said that they had an alternator and they said that they can let me borrow the tools but I told them that I had already bought some tools and also there was a very nice guy who took me to O'Reilly (even tho it was nearby) read more

I have been going to this auto zone for years and today just showed me how rude people with authority can be. The Manager of this auto zone name is George and he is the rudest person I have ever encounter in customer service. I asked him about some parts and he told me he didn't have them they had to be special ordered then said it has to be paid for up front. I'm ok with that except I told him I live 45 min away and I can't come into the store to pay for it can he order it and then I'll pay when I come in. Mind you I have been doing this way for a long time including just the other day.he was rude and said no I told him how even now they have been over riding it for me since I come in all the time. He said no way called me a liar then hung up on me .well mr George I will never step into your store again and someone with higher authority needs to bring you out of the clouds and perhaps show you how important customers are especially when they spend almost 500 a month there. DONT go to that store if George the manager is working HE WILL DEFINITELY let you know he's the boss and what he says goes. read more

A headlight went out on my vehicle while traveling out of town late at night, so I stopped by a few minutes before close. I was treated very poorly, by whom I believe, was the manager or supervisor. When I asked for the items I needed his concern was more about the time and went on to tell me the store will close in 5 minutes and once the doors are locked he will not reopen. I did have to go back in because I needed a tool to remove the light and he was not helpful at all. Instead of showing me or helping me find what I need he pointed to the area and again told me the store will close. read more

I walked into this AutoZone because my service engine light came on while I was on the interstate I had just had a battery replaced and also my oil changed so I didn't really feel like there was a problem because the car was running well. I had read on the Internet that AutoZone would reset it for free The sales person that walked up to the cash register was a young blonde man with a long beard and he didn't even look at me while he was speaking to me. He basically told me that he couldn't do anything about it and that I should go on a smart phone and figure it out. I have been pretty lucky with AutoZone except for the battery they put in two weeks ago that lasted 10 days and got me stuck on the highway in Utah but other than that at least the sales people have been very friendly and helpful. Unfortunately this was a very bad experience and they get one star and lucky they got that. read more

Easy to find, stocked with all the normal car parts as you'd expect. Helpful staff and they have a 10% military discount, what more do you need? read more

Went in to buy wiper blades for my car Chevy equinox The worker their name Lee assistant manager help me find the right ones I needed and after I purchased came outside and install them for me is a true professional and knows his job well read more

Super unfriendly, would not help me at all, after I was treated so rudely in the first 30 seconds I immediately walked out and went across the street to o'reillys where they were very helpful and I got everything I needed. read more

This place needs better management! Wait is way to long cause 3-4 people are stocking shelfs. Do that crap at night! 5 people in line! One register open for service! read more

We stood at the register for awhile, mind you there was just one customer in the store (us) and like 5 workers. they saw us at the register but kept working like we weren't there. We asked them if someone could help us and the guy who checked us out didn't even look up, he handed me the receipt, again not saying anything. The older guys that work there are nice and helpful. The young guys are rude and not helpful for the most part. This was the 3rd time I've been jn the store and was ignored each time. I'll go to O'Reilys or wherever from now on . Won't be going back here. Been loyal Autozone customer for many years but not at the Barstow one anymore . read more