COMPLETE WASTE OF TIME! Drive to Victorville. Had an appointment at 7:00AM and didn't hear back from them until I called 3 hours prior to them closing. They didn't have my truck in the garage at that point to run a diagnostic. I picked up my truck and took it down to Victorville. read more

This dealership actually CARES about their customers! We were in need of help and showed up at their dealership 30 minutes before they close. We were treated with extreme kindness from Anne and her whole team. Thank you for everything you do and would definitely come back! read more

We rented a vehicle and upon return they blamed us for damage that we did not do, Then proceeded to charge us us $200 for cleaning after we had the car detailed before we returned the vehicle. read more

My family and I were on a road trip to Mojave desert when my Ford F150 started sputtering on a Saturday afternoon. When I stop by this dealer, they quickly diagnose the problem and helped me get parts from a local Ford dealer, which would not fix my problem until Monday or Tuesday and they got me back on the road in no time. I cannot recommend this place enough for quality people in great service. read more

Mojave Nissan of Barstow - Fully repaired F150 in the desert - Auto Repair Near Me - Barstow, California

Great service, good value, a very kind and knowledgeable staff. The thing is, I won't go anywhere else; really! I want reliability and I want value. I do not want to be coerced into up-sold services that are quite unnecessary. At Mojave Auto, I can make an appointment, wait ( or leave) and trust in the quality. The prices are generally the same, or less, than competitors, and I am comforted that I did not have to sell a kidney for honest piece of mind. Everyone at Mojave Auto Group is also quite nice. They go out of their way to authentically engage their customers -- building a loyal base. The ONLY place; really! read more

Mojave Nissan of Barstow - Lobby wall - Auto Repair Near Me - Barstow, California

Still get anxiety over the experience and it's been 3 years. The service I received after the sale was completed and the car was paid off was horrible. Trying to get my pink slip was a nightmare. read more

I have to say this was by far the best experience my wife and i have had when buying a new car. Normally it is stressful, but this dealership is very friendly and they will find your desired car even if its at another dealership. No pressure sales, and they truly are down to earth staff. They enjoy teaching you all the vehicle specs. They even found our exact car we wanted 300 miles away and drove to get it and then deliver it to our home in big bear lake. we signed and handed them a check and they were on our way! Easy transaction. if you want an easy car buying experience, we recommend the staff at mojave ford!! read more

On a recent trip to So Cal my Ford F350 6.7 powerstroke diesel decided it needed a trip to the spa. Fortunately for me, I happened to be in Barstow and was able to limp to Mojave Ford/Nissan. I pulled up on a Monday morning at 8:15am in the service department and was warmly met by the service manager, Jeff. I explained my situation, and he immediately asked he Ford diesel certified mechanic to look at the truck. In no time at all, they had diagnosed the problem and with a little good luck, it required a software update on the the computer and a a couple of other software tweaks. While the truck was being serviced, I was offered coffee, a place to work, and was warmly greeted by everybody from the sales team, to the parts department tech to the billing contact. This experience could have been a complete nightmare but because of the team at Mojave Ford Nissan, it was painless. While I can't recommend breaking down ever, what I can wholeheartedly recommend is seeking assistance at Mojave Ford Nissan. I can't thank them enough for assistance and making the experience something I would recommend to anyone who needs service. read more

We were driving our Ford F-150 on the 15 heading to Las Vegas, and the check engine light started coming on. My husband who was driving said it felt like it was misfiring. We called the Ford place in Victorville, but they couldn't fit us in. I called Mojave Ford Nissan, and the service department got us in with an appointment about 45 min after I called and looked at the truck relatively quickly (took us about 30 min to get there). They figured out that one of our spark plugs in cylinder 6 was having issues and arcing outside of the plug. They wouldn't have a new spark plug until Monday (it was Friday), so they cleaned it and put dielectric grease on it and got us on the way again within 1.5 hours. It was covered under warranty so we didn't have to pay anything. Their waiting room had hot and cold water, coffee, vending machines, power, a TV and internet! Lots of room and restrooms. Luckily, we had food with us and just ate an impromptu lunch there (There are no restaurants close by). We were towing a trailer, so the lady I spoke to said that we could park it on the road behind the dealership. That was flat and convenient. I was really happy that they helped us so quickly and were so nice. We still need to fix the spark plug but at least they helped us get going again! read more

The guaranty for life for my ford fiesta 2015 for life. Thanks, compact car. The brakes lasted for years.

Drove 7 hours to get a limited edition ford raptor at this location. They were sold out in California. They had the exact configuration I was looking for. They marked the vehicle as sold for me over the phone without even asking for a deposit since I was the first one to call. They received inquiries from all around the country for this truck! I worked with Kristie who was amazing the whole time. She made the experience extremely smooth and even drove my rental car back to the rental place to make my life easier when I picked up the vehicle. The whole staff was friendly, no BS, straight to the point, you pay for what you get without any extra hidden fees. Best experience I've had purchasing a vehicle so far. I will come back for more in the future. I don't want to have to deal with any other car dealer :-) Thanks to Kristie and Ken. read more

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The employee here was amazing! Came in because I got an oil change in North Carolina and drove ALL the way to California before my oil light came on.. in my brand new car! I stopped and checked under the hood to find my oil cap was never put back on!!! As soon as I called he got me in, even being from a different state. Jeff was very nice and assured me that he had fixed the problem and I was ok to get back on the road!! Thankfully they were their to clean up a sister dealerships mess!! read more

I was traveling from Las Vegas to LA by myself and my tire light came up. I was not gonna continue without checking it and thank God I run into Jeff. He immediately checked my Nissan and figured out the problem. Excelente service read more

Worth the drive! I will start out with the comment that this organization is class A and is about the customer. I have never worked with a dealership that I was completely satisfied with; until now. i do apologize that I am a couple of months late with the review. Yes, this dealer is almost 100 miles from my residence, so choosing Mojave Auto group was not something I imagined I would have done. I was looking for a specific model that was not available at the local dealers. I called the day before and discussed the car with Kristie. She was very helpful with all my inquiries. When we got there, the car was available as promised. They honored the internet special price quoted when I called. Paperwork processing was very smooth and efficient. They handled the financing with the customer in mind and got me the best rate available (not just the rate offered by the factory). I got the car I wanted, with a lifetime power train warranty, for a great price from great organization. Thanks Kristie! I'm telling all my friends and anyone who will listen to consider the Mojave Auto Group. read more

Mojave Nissan of Barstow - New car with family and Kristie. - Auto Repair Near Me - Barstow, California

Have bought 2 cars for self, 2 cars for friends/family. Was very happy until the last purchase. Bought a used Ford Escape, but it came with only 1 key fob. I requested another one and received it a few weeks later. Just found out that the dealership didn't pay for it, they made the salesperson pay for it out of their own pocket. What a load of crap that is. Explanation I got was "cars bought at auction usually only come with 1 key". My response, "ok, so make it right," cars should ALWAYS come with 2 keys...NEVER buying anything from them again. (Also wasn't told that the car had come from the auction yard.) read more

An oasis in the desert. While traveling from Las Vegas, NV, to Folsom, CA, an Engine Fault warning came on in my F150 leading to an unplanned visit to the Service Department. The source of the fault was traced to rodent damage to an engine connector, which required replacement; including a travel delay to obtain the part. While the delay was not pleasant, the experience with the service department was. Our service advisor, Marsha, was great. She got our truck into the shop right away, explained the inspection result, made recommendations regarding a hotel, and arranged the shuttle to get us to and from the hotel. read more

I was in the market for a Hyundai Accent Hatchback, and I just about went everywhere to find the one I wanted. I preferred a used car with less than 43,000 miles. Almost every dealership I went to was either over priced and not very tending to my needs. Almost every dealership tried putting me another vehicle due to my already high auto loan that I originally had from the year before, and every dealership I went to or talked to tried running my credit without trying to work out a deal. I wanted to know what was the total cost was including sales tax, whether or not the car had carfax, dock and DMV fees if they had any, or if it was included in the listed price. Also, I wanted to know what their warranty program was if there was any. Out of 9 dealerships. This was the only one willing to due an over the phone estimate of the price I would be paying according to my credit that I gave them. Their warranty is by far the best warranty than most dealership. The sales man who helped me with getting me with a great deal was Juan Esquivel. He's super friendly and very helpful. I appreciate him and his dealership for listening to my needs. Even though they are about 90 miles away from where I live, they were definitely were worth the drive and I couldn't be any happier. THANK YOU Mojave Auto Group! read more

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Just like the other reviewer stated, George at Service is EXCELLENT! Mt husband works in Barstow, about 2 hours from home and when the check engine light came on driving to work, he wanted to get things checked out ASAP before having to drive home. Online it showed no appointments available and when he called in George told him to come by, he would fit him in. By lunch, his car was done, perfect work, fast and to no cost as our car is under warranty. Still home in time for dinner and I didn't have to sit around at a dealership, win win, Mojave Auto Group rocks! read more

WORST SERVICE EVER! My daughter and I were traveling to Vegas on vacation when the transmission decided to not accelerate anymore and "Service Engine Soon" light came on. Since my 2010 Altima transmission was just replaced by Nissan UNDER WARRANTY I pulled off at Barstow to take my car to Mojave Nissan. Since it was Sunday, the service department was closed and most of the rental places were closed too. Assured that I would get a call from the service department, we spent the night in Barstow. The woman at the dealership there was extremely helpful and arranged a shuttle to the hotel. The next morning I waited until 9 a.m.(since they open at 7 a.m.) and I decided to call them myself. I get a hold of Jeff D. in servicing when I was then told that he didn't have a diagnostician to look at my vehicle. Since the car can't get diagnosed, they wouldn't cover the rental car. Fine, I took care of it. Met Jeff at Nissan that Monday with a promise from Jeff that he would call Tuesday with an update since I was coming back into Barstow on Wednesday. Tuesday came and went. I called 5 minutes after their service department closed to see if I could catch someone, nope! Wednesday morning around 9 a.m., I call back to service and Jeff informs me that the tech is test driving it at that moment so he doesn't have an answer yet. I can deal with that. Again at 11 a.m. as I am leaving Vegas, I call them to get an update. Jeff informs me that the tech could not recreate the problem and that no codes were pulled. I think it's weird that a service light can come on and not throw a code, but what do I know? I get back to Barstow around 4 and Jeff is gone. Now, I get to talk to Steven Wright. I tell Steve my concern that it's weird that this happens. Steve tells me that since my car is 8 years old, traveling approx. 80 miles per hour, in 110 degree heat for a couple of hours will definetly make this happen and that I need a new vehicle. I express that I am less than happy with the service at Mojave with the unkept promise of updates and Steve apologizes on behalf of Mojave and Jeff. Apology accepted and I go on my way. Since I don't want this issue to keep happening in the future, I figure that I would be better if I can recreate the problem so that they can document and help me diagnose the problem so that I won't happen again. So this time I take the trip to Barstow with a couple of friends and without my daughter since I know this could be dangerous. Low and behold, I recreated the issue! I take my car back to Mojave since this is the area that my car seems to have issue in. Steven is the only service advisor available and I ask him to look at my car. Steven informs me that he has no tech available. I ask if he can at least look at it and document the issue. He follows me out to my car and tells me again that my car is too old, going too fast, running the AC, etc. I do not agree with that statement and ask him to at least test drive it himself so that he can document his findings. Do all vehicles over 8 years old have their cars go into a "fail-safe" mode and unexpectedly lose power and speed on the highway? It doesn't matter since he doesn't want to take my car. At this point, I am mad. Voices are raised, both his and I. He admits its a transmission issue. He had verified previously that a new transmission is in place and it is still under warranty, of course I am going start getting a bit indignant. I don't know what he's feeling in that instant, but he walks away. Ten minutes later he approaches my vehicle and is so CALM and FRIENDLY. "Should we try this again?" he asks. Sure, I reply and we get into the same conversation except now I am even more angry. We are both saying the same things again. This time as he walks away, he turns off his phone recorder! He was recording this conversation without my knowledge! While I know that this isn't illegal, it is DOUCHE-BAGGERY at it's finest. After I found out he was recording, I went back in recording too. I told him he should've informed me that he was recording and that he told me that he did it to "protect" himself and that he was going to call the police. I waited, police never came. Meanwhile, my friend's boyfriend(she told him the situation we were facing) who works for Sears Auto was able to find a service bulletin from Nissan detailing the exact issue and the workaround for it! If anyone in that service department took the time to look into my situation, and not just dismiss something the customer is saying, this could have been an easy fix. tl;dr: DO NOT DO BUSINESS HERE! If you are forced to do business here, make sure you record your conversations for YOUR protection. They obviously care more about THEIR protection than yours. read more

Mojave Nissan of Barstow - Service Bulletin that this dealership was too lazy to investigate. - Auto Repair Near Me - Barstow, California

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We had to have our Ford truck towed from Kramer Junction to Mojave Ford today. Michelle in the service department helped us so much when we got there. She was totally nice and concerned with our situation since we live in Corona and needed to get a hotel room. Directed us to a hotel and got us a shuttle to get there. Thank you so much for the good service read more

Broke down 14 miles west of needles in the Mohave in my first car, 1967 Ford Thunderbird. After calling several shops in Barstow, I called Ford Nissan to see if they would be able to work on this classic car. They treated me like family and we're honest and compassionate about my time crunch to get back on the road quickly and safely. My expectations were exceeded and every way. 5/5 friendly service! This is the BEST shop you'll have access to the greater Barstow area. read more

This is the BEST, top, number one dealership in Southern California. I purchase my second Jeep here and was treated like a queen. Will never go anywhere else. Best service, best prices. Love this place and recommend it to all. read more

I've been a loyal customer until I found out they really weren't checking what they were supposed to. Last time they checked my brakes was before my warranty was over ~40k. Then all of a sudden they say you needed brakes and rotors all around. I asked what were the service technician doing all this time? I got no apology what so ever! I asked the cashier to ask the representative to call me. She did, s and I explained my issue. She said she would check into it and call me back. I'm still waiting! Needless to say I went some where else to get brakes and rotors. read more

This review is hard to write because we enjoyed working with Marsha. She deserves 5 stars. She was very helpful and worked with our post market warranty to get approximately 65% of the total $6,400 paid for repairs. But, after having our F150 in the shop with Mojave Ford Nissan for over a week to replace the turbos, to break down 11 miles outside of Tehachapi on our way home was stressful. When the repair shop the truck was towed to showed us that the hose from the right turbo to anti-freeze had come loose because it was not inserted or attached properly, it was disappointing (not to mention another $360 out of our pocket to fix). Our second disappointment came when we communicated with Mojave Ford Nissan regarding the issue and sent them pictures of the detached hose and the receipt. After spending so much money you'd think they would be willing to refund a portion of the additional expense, but they didn't and that tells me they don't stand behind their work. read more

Thank you Juan for helping find the perfect car for me in my price range. I love it! Thank you Mojave Auto Group for your family like hospitality. Thank you to Russ and John for remembering me everytime I came back. Happy New Year! #buyinbarstow read more

My Mom and I were driving my Nissan Rogue from the Vegas area. A fter an hour in 109° heat, our A/C started blowing hot air. A Google search found the nearest Nissan dealer in Barstow, CA about 98 miles from our location. I contacted Jeff in the service department and explained our situation. He answered my questions, gave us some options for driving in the extreme heat without A/C, and said he would get to us right in when we arrived. On arrival, the service team greeted us and directed my mom to an air conditioned area of the dealership while I provided my information. Their courtesy van took me to pick up lunch, while my Mom waited in their showroom. About 30 minutes later, it was determined that the compressor components were severely damaged and not repairable. We still had about 1,300 miles to go and most of the route was forecasted to be from 95° to 115°. There was no option but to replace it. Because my vehicle is older, the part had to be overnighted from the Nissan parts warehouse in Sacramento. This meant we would need to reserve a room for the night. Another courtesy driver dropped us off at our motel and picked us up the next morning after the repairs were finished. They even helped load our baggage into the car. Jeff and the service department team worked quickly to diagnose the problem. Jeff provided a thorough and understandable explanation, and options for new or certified remanufactured parts. No one wants to deal with costly repairs, especially for older vehicles. They can be an inconvenience in your home town, or can derail or ruin your vacation. The cost and additional disruption to our trip could have derailed it but the caring, excellent service made our day! P.S. to Jeff - it was a much cooler, comfortable ride to San Francisco. Mom and I thank you again! read more

My car broke down on Interstate 15 just outside Barstow. This experience, although stressful, was made better by the team at Mojave Ford. From taking my car in at closing time to Jeff and his team getting me back on the road the next day, this team was amazing. This team went above and beyond to get me and my friends back on the road. Huge thank you to everyone. read more

Edited review after what I thought was a problem with an oil leak on my truck after taking it in for service Jeff and everyone over at the dealership got ahold of me to tell me to bring it back in right away to get it checked out and it seemed to be only where some old oil spilt onto the cross member while doing the oil change to make it seem like it was leaking they reassured me that this was the problem and it was a huge sigh of relief thanks guys for taking care of this so quickly and so spot on I really appreciate it as I use my truck for work 24/7! read more

Mojave Nissan of Barstow - Auto Repair Near Me - Barstow, California

OMG!! We were driving north to Utah for a vacation trip and suddenly started to hear a rattling noise near the transmission. I thought $$$$ to fix. I stopped at Mojave Ford for some hep. The most helpful customer service I've ever received. Danny went out of his way to look at the bottom of my RV. Turns out it was not the transmission. I recommend any traveler to stop here. Thanks again and we are off on our trip. read more

Went there to test drive some cars, they offered us a Chrysler 2017 with a $ 8.500 rebate, then made a offer for our Harley 8K so there would have been 10 k upside down but you would think with the rebate it's only 2k on top of 43k which with my calculation makes it 45k plus license and tag they ask credit banks for 53k WTF Today is may 12th and you guys should NOT have done more inquiries I mentioned on the phone that I'm not interested anymore not after this behavior So stop NOW read more

Not a happy person with the service dept. Driving from Vegas my Nissan broke down in Barstow. I had it towed to Mojave Nissan. When I got there with the tow truck at around 3pm they said the technician was out to lunch and at around 6pm they said that their machine was down and could not tell me what was wrong with my car. 4 days later and I will call them and leave a message, never a call back not even once. I was told 4 days later that their machine was still broken. Broken and your a service dealership??? I then towed it to Valley Hi Nissan in Victorville and 3 days later the new transmission was in. If you need your car repaired, please go to the professionals at Victorville Nissan read more

Had a tire issue, driving from Las Vegas to Santa Monica. They dont have tires but Mike Dunkin the service advisor took care of us. He told us up front if they could repair the tire they could but if not, he recommended a specific tire shop down the road. Very clean, very friendly people. If I EVER have to stop for work in Barstow, this is the only place I will come read more

Honest good service someone you can count on to trust... everyone at the Ford and also the Toyota dealership helped me make a very smooth sale to them they bought my car 2016 Honda Civic with the amount of money they told me they were going to give me on the phone which other dealerships would not... I went in and they did the paperwork quickly and they're also very friendly thank you guys for making a very stressful situation easy and painless! I highly recommend not only keeping your business and Barstow but using the Ford dealer and the Toyota dealer here in town because they are really great people! Thank you guys again for all your help! Thank you Michael Chang Fred chamani Kenn price read more

They somehow got my work phone number and called repeatedly, forcing my coworkers to field annoying sales calls for me, which was awkward. When I called them back and asked them to stop calling my work number, they denied ever having called despite me having the phone number of the caller on caller ID and the caller having identified himself as from Mojave Auto Group in Barstow. They did something annoying and then lied about it. It's petty. And it means I will never trust them enough to buy an air freshener from them, much less a car. read more

Great experience here. Blew a spark plug about 40 miles out of Barstow and only halfway through a long road trip. Found some cheaper places in Barstow with good reviews but none that could see me same-day. Jeff at Mojave Ford was knowledgeable, professional, and courteous. He explained--and then made good on his word--that folks passing through town get priority treatment. And it was priority indeed! I got there pretty close to opening, and the car was done before the day was half gone. They throw in a car wash for their customers for free, which was a nice bonus. Only giving 4 stars because it is a little more expensive than other shops in town, although I realize I probably paid part of that premium for priority service, and also because the WiFi was down in the waiting area. read more

This incident happened several months ago my 2007 Nissan broke down on the road on the way to my home in Las Vegas and towed to Barstow Fuel they indicated I needed a new retransmission. But I wanted to get a second opinion so, I called AAA California again, thinking the car was not drivable it was towed to Mojave Ford & Nissan on Monday again 2 more nights at Super 8 Motel. They could not look at the car had the courtesy shuttle take be back to the hotel. Another $120.00 to diagnostics testing. I was told that afternoon my car had something broken in the transmission it was overheating that it would take two weeks to get transmission in and replaced. I had planned to leave Barstow by bus or rent a truck with a hitch to get it back to Las Vegas on Tuesday Morning. The car started up drove it a couple blocks. Told the Dealership I was going to take my chances and drove 157 miles to Las Vegas. No problems with the transmission whatsoever. If you have a hiccup on the highway and your vehicle stalls and comes to a stop. Hope it not in Barstow, CA at Fuel Stop or Mojave Ford and Nissan. What a terrible experience... Still waiting for AAA Towing in California Courtesy Center to call me in reference to the damage done to my vehicle since it didn't need a transmission. I was sick after I saw the damage, but I thought the car was broke and that was the least of my problems. The AAA Club in Nevada suggested I call the manager of the maintenance shop to ask if it was going to be fixed by Fuel Stop. He again said no, they were not responsible. Hope I covered everyone in Barstow CA in this report. read more

They really helped us out and kept looking for the best deal that was realistic for us and didn't push or bug us about it

In early September 2019, I purchased a 2019 f-250 Diesel. My wife and I had a great experience at this dealership. The internet sales consultant/manager, Kristie Southard was, and is amazing. She worked very hard for us during, and even after the sell. The day after I purchased my truck I noticed my truck did not include a hitch sleeve adapter. I called Kristie and within a few days, I had the part in my hand. No hassle, no shipping charge. Almost 98% of my purchase was done with Kristie Southard vie email. I was in and out of the dealership with my new truck in about 1.5-2.0 hours. Give them a try. It is a dealership in the middle of Barstow (desert), but I made the drive and was pleasantly surprised. read more

Mojave Ford Nissan has a great service section. I recently serviced my Ford F-150 there (oil change & system check) and was amazed by the knowledgeable staff and attention to detail. Jeff my service advisor made sure my F-150 left there ready for the road and operating at 100%. I highly recommend this Ford dealership who has been around for over 60 years in Barstow. read more

The woman working the service counter has a rude and condescending attitude. Which is ironic, considering she lectured me about the catalytic converter warranty on my electric car. Electric cars do not have catalytic converters. This displays her ignorance to the most basic concepts of how motor vehicles operate. The root of the issue I experienced was surrounding a recall on my vehicle. I can understand that there are processes that must be followed as dictated by Ford. However, her astounding lack of customer service skills has resulted in Mojave losing a customer for life. Avoid this dealership and take your vehicle to a service center that employs a knowledgeable service counter representative. read more