One of the best shops you can take your vehicle to, felt very well taken care of and the employees…read morevalue their customers first, Elijah was the most sincere and caring to me and other customers and makes sure you're taken care of and leave there better than before you first came!

Great service, topped off all my fluids, made sure my windshield was and my tires were aired up…read more10/10!!

Had an oil change at Valvoline and my car immediately developed a leak from the oil filter housing,…read morethe exact part they serviced. When I filed a complaint, the manager promised to fix it and clean my oil-stained driveway, but when I brought the car in he barely looked and blamed it on wear and tear from the oil pump. My independent mechanic confirmed the housing was cracked from overtightening, something that does not happen from normal use. Valvoline then claimed they reviewed video and said a torque wrench was used, denying responsibility, even though they were the only ones who touched my car since August. I ended up paying over $1,500 to fix what they broke. Completely incompetent service and terrible customer support. Avoid.

I went in on Saturday January 6, 2024 for an oil change. Sunday January 7, 2024 I woke up to oil…read moreall over my driveway and I have never had a leak before I went to get an oil change the day before. My truck only has 55k miles. Went back to their store on Sunday so they could correct their wrong and they tell me that the leak isn't because of them that my housing unit is leaking. I told them there is no way that it just happened to start leaking on its own that they had to have something to do with it. They denied it even had me call the store manager who also decided to tell me there's no way that they caused the damage to my truck because their machine is set to the perfect torque. Also they have cameras and supposedly can see that everything was done correctly. Only 1 person at that store apologized for what had happened I wish I got his name but I do know it wasn't Yogi or the store manager. Monday January 8, 2024 I brought my truck to the Dodge dealership and they told me that my oil filter and oil cooler was leaking due to over tightening the oil filter! Therefore they are the ones who cracked my oil cooler! Do not ever go to this place to get an oil change or any work on your vehicle! They will not own up to their crappy work and you'll be out the money you spent just to have to bring it somewhere else to hopefully fix the damage they cause. Worst customer service from the store manager and Yogi

Tried to use the carwash and all it did was take my money. No matter what position I turned the…read moreknob to all I got was a weak spray of something that did nothing. And the few minutes that I tried cost me $5. So most definitely not worth it. Car is still dirty and I'm out five bucks.

Stay far away. I…read moretook my car to Grease Monkey in Dundee last Saturday for a routine oil change. While starting the work, the crew told me my radiator had a major defect and needed replacement (this was visually obvious). I agreed, and four hours later picked up my car at the quoted price. On the drive home, I noticed my horn didn't work. At home, I discovered all the panel clips in the engine bay were destroyed, and my horns were hanging by their wires -- completely unbolted. I reattached them myself. The next morning, I found a large puddle of coolant in my garage. A quick inspection revealed a coolant hose near the top of the radiator was only half reconnected and missing its clamp -- the source of the leak. Given the horn and clip issues, I decided not to return to Grease Monkey and risk more mistakes. I called and left a message explaining the problems. On Monday morning, the manager asked me to bring the car back in. I explained I no longer trusted them with my vehicle. He said he'd speak to the owner about a partial labor refund and call back. Instead, I had the car towed to my regular mechanic. They immediately diagnosed even more issues: the bottom radiator hose was installed incorrectly and "cinched," preventing coolant from entering the radiator at all. They performed a complete coolant flush and fixed the hose connections. I followed up in person with Grease Monkey. The manager again asked why I didn't let them "fix it" and offered excuses, including blaming a "vacuum" for the hose issue. He assured me he was going "above and beyond" and offered me a $25 coupon -- despite the fact that their mistakes could have caused serious overheating damage. He also claimed this "has never happened before," though I know of at least one similar incident with a neighbor whose belt replacement failed the very next day, leaving her stranded. I've been a loyal Grease Monkey Dundee Oil Change customer for over two years. Prices were fair, service was fast, and I had no complaints -- until now. This experience showed a severe decline in workmanship and attention to detail. Cars in the shop now seem few and far between, which sadly matches the quality I've seen. Bottom line: I will not return, and I strongly advise others to avoid this shop. My trust in them is gone, and I am still waiting for any real follow-up or reimbursement for the costs I incurred fixing their mistakes.

Great place very thorough and attentive. I will definitely take my vehicles there for future serviceread more

I just moved here from out of state and it was time for an oil change. They were quick, efficient…read moreand gave me an honest review. I bought a couple of my own part replacement recommendations and they even installed those at no extra charge when I took it back to have an additional recommended service.

My family and I just recently moved to Bartow, FL. My son bought a vehicle that started to have…read moreissues with a loud knocking sound in the top part of his motor. I found Master Mobile Auto Doctor by a google search (Unfortunately, I did not read the reviews). My son called and spoke with the gentlemen named Gene about what was going on with his truck, was quoted $105.00 per labor fee and scheduled to drop his truck off on Sunday, July 30, 2023. He left a note as to what he did to the truck and to call him before proceeding with any work. The next day, Monday, July 31, 2023, Gene, called my son and stated that his engine was not getting oil to the top end of the motor. My son mentioned that his sensor was broken for his oil. He asked permission to take the top manifold intake off. My son said OK. Later that day, he called my son back and asked him to come by his shop so he could show him something. My son proceeded to his shop. He asked my son, there is no way you took of the top end of your motor off (actually argued) my son said, Sir, I did the work myself with his friend (who was with him). Gene said OK. Then proceeds to tell my son his cam (rod that runs through motor) is bad, and he only has two options, rebuild or new motor. My son was like there is no way it's the motor, the motor is strong. It's not getting oil, that is the problem. Well, he needed a day to think about that total of a new motor or rebuild and to talk to other well-known mechanics (head mechanic at Ford). Showed him the pictures and videos of the cam and its normal wear and tear for a vehicle that is a 2000 and not bad. He called Gene the next day and said, I want you to put a new oil pump in it and go from there since the motor isn't getting oil. The guy said "I am not doing that" you only have those two options (rebuild or new motor). My son said then please leave as is and I will come get my truck. Gene said OK. The next day Tuesday, August 1, 2023, my son goes to the shop with my truck to pick up his truck. Gene says, who's truck is that? My son said, my mom's. He states, oh your mom lets you just hot rod in her truck. (Personally, that is none of this guy's business as to what my son is driving)! As my son was leaving with his truck in tow, Gene stops him and says, "if you put a new oil pump and new rob barring's you will have a good motor". To me that is a slap in the face!!! Did he not recall that my son stated to put a new oil pump in first thing Tuesday morning, and he said he would not do that. He didn't want to perform the easier work and wanted to get my son for a "new motor or rebuild motor"! Who does that? He slapped my son with a bill for 4hrs of labor at a rate of $125.00 and then threw another 3% credit card fee on top of it, total of almost $600 due to the 3% fee. Let's not mention his website states a flat rate of $100.00 labor fee and no mention of a credit card fee of 3%. Also, lets mention his illiterate wording on his invoice. If you read your invoice, it makes no sense (example: "CHACK OVER FOR LIFER NOSE PULL VAL COVERS O..." "FOND WATER PIP NOT BOLTE DOWN"). Do not use this guy! Now I got my son's truck back, the guy did move the motor again as the cam rod is not in same position and now there was oil in the top of the motor which was not there as of Monday night when my son last seen his vehicle and instructed Gene to not touch it anymore. Highly disgusted that an older man would try and rip off a child who is trying his best to get his truck fixed. Worst experience!!!!!!

Had an issue w my car; thought it was my alternator but it was something else that Scott found the…read moreissue and fixed it for me. Incredibly thankful for him and everyone at the shop. Most places will do anything they can to add onto your bill including changing things that didn't need to be done but this is a great honest shop.

I had 2 new tires put on my truck that has plastic center wheel caps. Told the person to be careful…read morebecause they break easily. Got it back and 2 lug nut covers were missing, and 1 wheel cap was broken which they tried to glue back together. When I went back, they couldn't find the covers, so they ordered some, but no answer for the cracked center cap. Very poor service!

I appreciate that they stood behind their work, listened to my concerns, and took the extra step to…read moremake things right. The corporate office, costumer service phone agents, store manager and mechanics were professional, helpful, and made sure all my needs were taken care of. Very satisfied. It's rare to see this level of accountability and customer care, and for that reason I'm happy to give them 5 stars for the way they resolved everything. Truly earned my trust! Thank you to the mechanic Danny who took care of my truck and to Randy!

The Professionalism, the quotes to let you know what is needed . They're up front and will not…read moresurprise you with " Surprise/ unauthorized charges. Clean and comfortable waiting area, a great coffee bar and did I mention the Staff? Professional, compassionate and show a deep general concern for their customers. They are the BEST and I "HIGHLY RECOMMEND " Marcos Auto Service. You will not be disappointed!

I've been screwed over by mechanics more times than I can count so it was important to me to find…read morean honest company after moving cross country and I've found that with Marco's! Not only are they honest and fair, but they're also friendly and kind! The waiting room was clean and they didn't scold me when I accidentally took someone else's keys Highly recommend!