I went there to get my key battery replaced and something fell out of it and no one helped me look…read morefor it...went out to start my car and it wouldn't start the manger was very inconsiderate and so were the employees

I purchased a battery at Advance Auto Parts this past March and it has a two year warranty. My…read moremint condition Ford Mustang Convertible stalled out on me as I was attempting to cross a dangerous intersection, however, I managed to make it to a shoulder, had to call Triple A, good Samaritans stopped and in a nutshell, the guess was the battery was bad. Car had to be towed to mechanic, mechanic did diagnostic test and said it was bad battery. I called the local Bear, Delaware to explain and they told me that even with my receipt and warranty being good, I would need to go back to the mechanic's shop, pick up the battery, bring it to them, they would have to "test" it and make sure it was "bad" and not the alternator, etc., and determine if it it was "returnable" for a new battery. Who in the hell has time for this nonsense and poor customer service? Do not every buy a battery from Advance Auto Parts! I was told that "unfortunately, the burden is on the customer"! They will never see me again as a customer. This was my first time buying a drive thru battery from a low life retailer who thinks it should be the customer's job to prove a product they sell is bad. Advance Auto Parts should be ashamed of themselves as a company and their undercut and screw the customer policy/warranty!

Out of the blue, my car started idling rough. Thinking it could be bad gas, I headed to AutoZone to…read morepurchase cleaner. On the way there, the check engine light came on. Once there, they were not able to help me with getting the code read, so I went to another business in the area. The code was read, but he did not provide me with a code number. Feeling like I didn't really get any assistance, I headed to Christiana Auto Parts. I was greeted and immediately assisted, providing me with the code number. I let him know that my son is a mechanic was at work that day and just needed the code. He asked if he could look under the hood, I agreed and he started asking questions due to curiosity on what could caused this to happen. He was very determined to find the cause, and asked to speak with my son. They messaged back-and-forth and worked together. This young man went out of his way and very determined to solve this problem. It ended up being a cap on the intake manifold that must've rotted and fallen off. He would not take any money for his efforts. He just seemed satisfied to be able to figure the problem out, reminded me much of my son who is the very same way. When a challenge is presented, it's like finding the missing piece to a puzzle. Bottom line, the courtesy, friendliness, and desire to help me out really impressed me. The only thing he requested is if I ever needed work to be done on my car that my son couldn't do, to come and see him. His name is Tommy, and said he and his father (and I think brother) run this business. I know it has been there for some time, passing by it for years. I only wished I had thought to go there first! I'm telling you, being a woman who has had many car problems in her life, know there are a lot of untrustworthy auto shops out there. I felt this business to be trusted in the short 20-30 minutes I was there! While I don't know the extent of work they do there, but definitely recommend checking into this place! Awesome care and customer service!!

Excellent Business. very helpful, and knowledgeable…read moreemployees. for all your automotive needs, whether wiper blades or major Engine components. they may not stock everything but can usually get what you need within a day. and usually beat most big local parts store prices. most employee's are Family or extended family, I have used this business Since 97. they can turn your brake rotors or drums.

Radiators are of inferior quality and do not fit with factory mounting hardware. Company refuses…read moreto honor it's warranty. You are better off with a cheaper radiator from chain stores.

Outstanding Customer Service. Audio Jam helped me with a difficult situation. I was very pleased,…read morewould use them again.

I bought a whole system from these guys for one of my trucks last year for my 2004 Silverado from…read morethe headunit,all wiring, speakers, subs, sub box and amps and had them install it so if I had any problems with it I wouldn't have to worry about anything. The only problem I had was I didn't get the speakers they recommended and after install I immediately wasn't happy with the sound of the speakers I insisted I wanted and when I called them back to see about getting the ones they recommended instead they were more than happy to let me drop truck off to get them installed. What a night and day difference in the sound between the once I picked and ones they recommended I can't believe how good my system sounds and ive been blasting it for over 8 months now without a single issue. I also got my windows tinted shortly after I got system and there wasn't any bubbles and so far haven't had any peeling or fading

Decades of living Life it has been determine working in or with the public can be challenging…read moreespecially when people will not do their homework and think all results come from one experience. That being said onto a positive note. I recently purchased a 2023 Aviator. A few discoveries from day two however this review is not about Ford. Hidden Hitch is a Hidden Gem. The representative is knowledgeable with products will give an honest opinion when presented and will offer a positive suggestion. Anyone living in the State of Delaware,the business is located in Bear and need this type service with fair honest pricing,clean articulated workmanship you should bring your business here. I live in Philadelphia. You will not be disappointed.

First I would like to say that I never write reviews, but after the way I was treated by Hidden…read moreHitch, I felt compelled to! I recently I had a tow hitch package and break controller put on my 2019 Ford Transit work van by Hidden Hitch (Delaware) and it seemed that it was not operating correctly. Every time I released the break of my vehicle, it lurched forward extremely aggressively. I called and asked if they could take a quick look at it, but the person I spoke to became very defensive and and rude. He dismissively said that it wasn't the brake controller and that it is doing it job and that is just how it's going to work. I repeatedly asked if they could just take a quick look at, but he refused to entertain the idea of doing anything to help. Now I have a $1000 tow package they installed that I am afraid to use! I can not express how disappointed and discussed I am. I hope this helps future potential customers

Thank You Christian, Ryan, Rich, Daniel and Will for all your teamwork, due diligence,…read moreprofessionalism and great friendly customer service. You guys are a great team, and I appreciate all your efforts to assure my satisfaction with my Kymco Scooter. You guys are all world class!

just found out i was charged 130 dollars to "clean" the broken turn signal switch. a whole new…read moreswitch is 53 dollars and 2 bolts to change. what an absolute scam..... also was quoted 720 flat fee for valve adjustments (which they didnt do and i had to have re-done 3 weeks later) and was charged 867 dollars for supplies and other BS. was called 4 times by someone to remove my review and called twice by the GM to "talk" but only after i threatened litigation . my cam chain tensioner went bad after 2 weeks and locked my motor up. thankfully there was no catastrophic damage . there is no way ... also was charged 182 dollars for an oil change i was told was 90. every step of the experience was terrible. almost 2 months, never changed the brake pads, said they didnt have time, but made me sign a wavier saying how terrible they were then sold them to me as i was leaving . never adjusted the valves but was charged 900 dollars, never changed the cam chain tensioner just "cleaned" it and it broke 2 weeks later leaving me stranded with a broken engine costing me 290 to be towed 2 hours. J PHILLIPS IS HANDS DOWN THE LAZIEST, WORST TECHNICIAN ALIVE. whoever runs service is a scam artist. whole company is terrible. my dad bought about 8 dirtbikes off the showroom floor when we raced growing up . never had a bad experience until about 2019. everything is about how much they can get out of you with the least service possible