Great experience from online application and getting appointment to completion in our driveway. They came promptly and kept me informed every step of the way. Costs were reasonable and the mobile installer Daniel was very skilled. His truck was well equipped with everything he needed. He even brought his own trash can! The new windshield was installed in our van in a couple of hours as promised and it has a lifetime guarantee. I can't thank this company enough for the professional job they did! read more

Safelite AutoGlass - Auto Glass Services Near Me - Wilmington, Delaware

This place is amazing. Kartlon the mananger and his staff were absolutely awesome. Definitely recommend this store. read more

Safelite AutoGlass - Guys busy.very impressed with the whole experience - Auto Glass Services Near Me - Wilmington, Delaware

Very easy to schedule via website. I had my windshield replaced out of pocket. I was texted and called before, during and after the service. This was done at their location on Kirkwood Highway. Dropped it off and done...ready for pickup in less and 2 hours read more

This is the most pathetic Company... *We booked. *YOUR TECHNICIAN came out and broke the NEW WINDSHIELD. *Your Rep. was EXTREMELY DISMISSIVE when calling about the urgency of having this rectified. *LARRY, called set up an appointment for yesterday... 3/6/25 * Guaranteeing us this will be rectified. LIES! *Calls yesterday, in the morning saying the Windshield never came from the warehouse and he could GUARANTEE for tomorrow(TODAY 3/7/2025). LIES! *We get a message THIS MORNING, saying; "our appointment was relocated at the SPRINGFIELD, PA. Location. *We called and Larry had his assistant on the phone doing his bidding when my wife called and tried to get information on why was our appointment moved to Springfield... *The Same assistant who was dismissive STRIKES AGAIN: until I got on the phone and straight asked for LARRY! *Larry Gets on and proceeds to say to us, "Oh, it was cancelled through the customer portal." How convenient to say; but here's the thing. WE NEVER CANCELLED!!! That WHOLE operation is unprofessional. read more

Safelite AutoGlass - Proof Larry Lied... annnd the company is dismissive on all fronts.... Do NOT USE THIS COMPANY OR THIS LOCATION TO BE MORE SPECIFIC!!! - Auto Glass Services Near Me - Wilmington, Delaware

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Yes, they also damaged my rain sensor. I didn't realize the sensor wasn't working and had to operate it manually. This all happened after they replaced my windshield. When I checked the sensor, it had just fallen off and was lying at the bottom. I wouldn't recommend this place, but if you must go, make sure to point this out clearly. read more

I moved from Alabama to Delaware and during the trip my driver's side quarter panel window was accidentally shattered. I called Safelite and they quickly ordered the part and came to my office to repair my truck. The technician was a complete pro and I couldn't be happier with the great customer service! read more

Unprofessional. They installed cheaper windshield and should have known it would not calibrate and would fry my collision camera. The tech looked me in the eye and lied. He agreed it magically fired overnight from the time they left until I started the car the next morning. He made up some excuse. Wow!! If they knew what they were doing, they should have known the correct windshield to install. They showed no care they screwed me. Beware!!! Let me mention it took many phone calls for 3 weeks to even get someone to acknowledge me. Bad service...stay away and NEVER EVER will I use them or recommend them to ANYONE. Tell your friends to use a professional company that actually cares about their work. Shameful!!! read more

Never take your vehicle to this Wilmington Delaware Kirkwood highway location for service. Customer service is unacceptable. It's the worst. They replaced my windshield back in January. The tech broke my Rain sensor ring. Had me come into the location four times after the fact. Wasting my time. Each visit to tell me they've order the part or they need to reorder and look at my windshield again. This is ridiculous and unprofessional. The Secretary gets amusement out of the unprefessionalism. She has smirk on her face the entire time. Like wasting folks gas and time gets her off. Every visit it's someone claiming to be a new manager and doesn't know what's going on. I'd recommend that you take your vehicle elsewhere to have the windshield replaced or fixed. . . read more

Broke my windshield 2/17 - booked an appointment with Safelite online for the 19th, paid the $421, day of my appointment I get a phone call from them explaining they got the wrong type of glass and they'd have to reschedule. I rescheduled for them to come on the 22nd, the technician shows up, started getting the glass out of his van, comes to my door and tells me now there is something wrong with this glass and he cannot replace the windshield they will call me to reschedule. Safelite called me to reschedule but unfortunately I did miss that call due to being at work and not having the opportunity to take the call. I called back to reschedule and the lady on the phone told me they refunded my $421 and i'll have to go back online and put another service request in and have to pay them again??? I called Delaware Auto Glass - they were able to get a technician out next day and fix my windshield within 30mins - first try. I will 100% be going to Delaware Auto Glass the next time I need any windshield service. read more

Had been sent there by insurance company to replace front windshield. Two days after the window was replaced I returned to my car finding the rearview mirror hanging from the windshield. Guess the didn't screw the mirror back on? Anyhow I tried contact the store plus their customer support for 3 days trying to get this mirror put back on. Everytime I've stopped by the store it was closed. I got frustrated to the point where I bought my own products and found someone else to help me fix it. What's the point taking your car somewhere to get fixed and they're not gonna do it right? read more

Would have given two stars because the repair service was fine, but I doubt they'd notice this review if it wasn't one star. When I set up the appointment, I had a promo code that gave me $130 off -- image attached. I provided that information to the Kirkwood site point of contact (Jillian), who advised she would be sharing with the manager. Never heard back. Also sent an email to Safelite's corporate customer service never heard back. Then I disputed it with my credit card (Amex). I suppose Amex just withheld the $130 from the payment, because Safelite just sent me a bill for $130. Not sure why they took it up with me and not the credit card company, but I expect this is how Safelite does business. Just screw the consumer, because eventually they'll cave. read more

Safelite AutoGlass - Auto Glass Services Near Me - Wilmington, Delaware

If I could rate it "0" I would. Appt time was 2:00 to replace windshield. Told me 2 hours. I walk across Kirkwood Hwy and give them about 1 1/2 hours (excluding expecting to wait a little). Got back and they haven't touched my car! Receptionist says it's going to be at least 2 more hours. AND, it is 91 degrees in waiting room with 1 fan. HORRIBLE SERVICE!!!!!! read more

I had two cracks in my windshield from a tiny rock. That was the size of 2 quarters. I got a quote of $159. When the technician arrived he explained to me that there would be a blemish on my windshield. I asked him if someone would get my car and say what's that on your windshield and he explained to me yes he then explained to me that my whole windshield could crack and it would be on my dime. I then spoke to a supervisor who was unsympathetic, cocky, arrogant, and just a plain old asshole. The technician was a gentleman. He was very kind, and I did not take my frustration out on him, but I was never told about the blemish. I was never told my entire windshield could crumble into pieces so therefore I sent the technician on his way. I finally found an auto glass place in my area to rectify. My situation was to replace the entire windshield which Safelite should've suggested. I do not recommend Safelite or their services because they do not explain fully what's going to happen before the technician arrives. read more

Very poor customer service. The first windshield came with 2 scratches. The second one came and the trim kit was missing and on back order. The store manager told me the parts department dropped the ball and told me he had no idea when it was coming in. One month later they called to tell me it was in. Needless to say I had the work done elsewhere. read more

I'm writing to share my recent experience with Safelite AutoGlass, which was deeply frustrating and disappointing. Unfortunately, I felt compelled to use Safelite due to a relationship with my insurance company, or else face a $400 out-of-pocket expense for a service covered by my premium. This situation is something I plan to address with my insurance company now that the ordeal has concluded. I first reported my glass break on July 15. During the call, I was transferred to a representative who, without introduction, appeared to be from my insurance company and he was not. The call seemed smooth at first, and I was informed that Safelite would handle the appointment. Although I initially preferred a body shop I trusted, I was advised that Safelite would coordinate with them. However, the following morning, the body shop manager--someone I know personally--called me to explain that Safelite often disputes work orders, resulting in payment delays of up to six months. He suggested I pay out of pocket and seek reimbursement from Safelite, which seemed impractical. Upon contacting Safelite, I was informed they would cover a maximum of $172 for the repair. They provided an unsatisfactory explanation, claiming repair shops typically acquire glass for $48, which did not align with the actual costs provided by the body shop and my research. Reluctantly, I accepted Safelite's appointment, which was scheduled a week later. Despite receiving multiple confirmation messages, I was informed halfway through the appointment window that the part hadn't arrived. When I inquired why I wasn't notified earlier, I was told that parts are checked only on the day of service--a perplexing and inefficient practice. My appointment was rescheduled for another week, while the crack in my window continued to worsen. The following week, despite further confirmations, I was once again informed on the day of service that the part was missing. I contacted Safelite and spoke with a courteous representative Julian who confirmed the same ineffective policy. I then reached out to Safelite's corporate office and spoke with a general manager who apologized but failed to follow up as promised. My service was rescheduled for an additional two weeks out. Last Thursday, I decided to check on the part status. I spoke with Brittany, a representative who was exceptional. She discovered that the part had been misplaced but ensured it was brought to the office, and the service was finally completed on the scheduled day. The mechanic who performed the service was professional and courteous. While I commend the individual employees at Safelite's Kirkwood Hwy location in Wilmington, DE, for their efforts, the overall experience was marred by poor policies and management. The lack of proper part tracking and communication was unacceptable. In conclusion, my experience with Safelite was highly unsatisfactory. I would not recommend their services based on this ordeal, which validated the concerns raised by my body shop's manager. Safelite, you need to significantly improve your processes and customer service. read more

Cracked windshield. Got scheduled, paid deductible, changed windshield, no problem - until...my car is tagged in PA. My windshield was changed in Delaware. They would not give me the registration stickers. Indeed, I was told that it is illegal for them to do so. WRONG! My inspection was still valid. I was told they had no way to cut that section of windshield out. Really?! So, I have to have my car inspected again - and I have pay for that. So irritating. Before you go, you have to think about these things. read more

They rescheduled my appointment the day of due to "multiple callouts" I arrive for my new appointment for the receptionist to be making personal phone calls while I am trying to check in and she completely ignored me for 10 minutes while she finished her phone call read more

Absolutely horrible customer service, lack of communication and just sheer outright rudeness and laziness displayed by staff. Arrived 10 minutes late for my appointment due to snowfall that slowed traffic. When I arrived I was then rudely told that I would need to reschedule my appointment. Nowhere in any messages, appointment communications, or otherwise, was it stated that they operated in such a manner that if you arrived late that your appointment would be canceled. That's just lazy, and rude. If you have archaic polices in place because you don't want to work, that's fine, but the rest of the world keeps turning and believe it or not their are companies and people that do want to work and appreciate business unlike your company. Thanks for allowing myself and the entire waiting room to experience how terrible this company operates. I'll be taking my business elsewhere, no thanks! read more

This is my 2nd review of the shop within 5 months. Previous review was 5 stars - they repaired the simple chip, and repair lasted. Unfortunately, my windshield took another hit - to the center - and a large 6 inch crack appeared (glass quality is getting cheaper). This is a brand new BMW X5- with now less than 8k miles. With electronics, such as camera's/HUD/etc. Originally, quote was inexpensive w/non-OEM glass. But - day before install, they called and recommended OEM glass due to camera's and calibration issues they were having on other new cars. So the quote jumped $800 - and this now went onto insurance.... Install day - needless to say, I was 'worried'. Worried a 'grease monkey' would scratch the car, etc, worried the install would still have electrical faults with the camera/HUD/etc. Luckily - no real issues. Installer was 100% professional, it was done inside, and, despite a few quirks getting the calibration linked up btwn car and their calibration device - it's a done deal! Three days now - glass is still new. And, just like my previous note - waiting room was clean (Keurig and waters), and the wifi worked. This is a great shop - but I really, really hope I don't need to go back anytime soon! read more

Service work was outstanding, and everything was done on time. Customer service was efficient and knowledgeable and informative.

I was having the worst day of my life. Everyone was giving me the run around. MARK IS THE MAN! A life saver. I highly recommend this Safelite. Mark was so compassionate and understanding, I really appreciate his great service my windows were beautiful. read more

Safelite AutoGlass - Auto Glass Services Near Me - Wilmington, Delaware

Appointment was scheduled for 8-12pm at my home address. The technician didn't show up until 3pm, causing me to miss work. No response from customer service when I requested waiving of fee for technician to come out to the home and no acknowledgement of inconvenience caused. read more

What a terrible experience we are having with safelite. They have come to our home twice with cracked windshields and have rescheduled on us a few times. Today they rescheduled on us and we spoke with multiple very rude representatives who yelled at us, hung up on us, and asserted that I was lying that I wasn't calling about a 2018 Mazda. I asked to have a manager call me back and they said they don't have one at that location. It has been a terrible experience overall and we still don't have a windshield replacement. Good luck using them. read more

I called Safelite to replace my windshield. They did a great job - came out, fixed the problem, looked great. Then I got a ticket because they didn't remove my inspection sticker. When I spoke to their manager, he couldn't have been less helpful. Fully blamed me and said there's nothing they can do. Not even an apology. Very unhappy. read more

Why don't you enforce the state's law and your own policy of face mask wear in the waiting area? With the number of COVID cases on an exponential rise it is extremely irresponsible. You even have signs displayed prominently before you enter, but you allow some customers to defy the mask order which you obviously ignore. I am a repeat customer at this location, but, for this reason, I will go somewhere else next time. If you don't care about my health, I'll take my business somewhere else where they do. read more

Had windshield replaced and recalibrated. Insurance claim went smoothly and appointment and replacement went without any negative issues. My experience at the shop was excellent. Staff was courteous and explained process completely. Would definitely use business in the future. read more

Had a rock hit my windshield on a highway. Had to postpone the date of service several times and was concerned if I would have to replace the windshield. Tech came out and instantly said he can repair it. He kindly forewarned me that there is a possibility of the crack spreading and would require a replacement if that were to occur. In asking probability, he stated with confidence he had a 99% success rate. I thanked him for the advance notice, I was prepared to replace and pay $100 after insurance if necessary. I had a windshield replaced a couple years prior for the same damage, and they had done a wonderful job without issue with my car's Eyesight use. Within 20 minutes, the repair was done with minimal noticeability. Which, he also preemptively warned a repair will still be able to see the spot. Highly recommend. read more

When the weather did not cooperate these guys didn't miss a beat! They had me in and out of the shop in 30 minutes! Professional and Courteous! read more

Cannot get thru to a real human--so many obstacles--you have to have a computer to make an appt cannot get ahold of anyone to talk to----

Worst service ever, Their technician came out three times with the wrong glass each time, then we receive an email giving us a location 45 minutes away with an 8 AM appointment and the price was doubled what the quote was originally given, don't waste your time with this company read more

Terrible experience. Unreliable service, customer service not very accommodating. Franchisee has protected territory and I'm not able to have another shop service my vehicle. The shop I'm reviewing is in Wilmington. read more

First the technician called gave time and didn't show up on time about 2 hours late. Second, he put in the wrong windshield. Third left glass in door and in different areas. There is damage on the inside panel but not sure if he did it or the person that broke window did it. I didn't give a 1 because he gave me a discount for his lateness and me having to drive somewhere that it wasn't raining cause when he came late, it started pouring down rain. Anyhow, the window wouldn't go up or down after installation and he spayed lube. The next day it would not go up or down so the warranty covered them to come out and install a new window. That's when I noticed the damage so I took my car to their shop and the manager says that they did not do that. I am including the pic. See what u think..... I did not give a 1 because I am unsure about the damage and I did get a discount. read more

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Best service i've had in YEARS. Due to the snow, I took my car to the shop on Kirkwood Highway and waited for less than an hour for a beautiful new windshield. My Safelite tech Sean even vacuumed the floor. Highly recommend these guys. read more

I scheduled my appointment online through my insurance company and it was for 5pm. They close at 5pm. I took the car earlier after finding out the closing time. Dropped it off and before I got back home received a call and text that it was completed. I was in no hurry to get the car so I picked it up the next day. Replacement was excellent. Looked like a better windshield than was initially on the car and they put the "oil change" sticker on the new windshield. For context, the car belongs to my teen drivers. The service was exceptional. The guys were really nice and worked with me. I have another car with a cracked windshield and will definitely be taking it to them. read more

These guys did an excellent job. Not only did they keep my appointment on time, they had me in and out and I'm just a little over an hour, they vacuumed out my car and put some smell good in there. They were pleasant, respectful. I only paid 22 bucks for new windshield wiper blades including the wiper arms with no additional installation charge. They gave me new velcro sticky for my EZ Pass, they even put my oil change sticker back on the new windshield. This all may sound like little things, but it's the little things and the details that matter which is why I'm on Yelp telling you about it. Rock on Safelite, Rock on..... read more

This location is horrible. DO NOT USE. I set an appointment 3 weeks out for my new Honda pilot. I was told that they had to order the glass since it was a new Model. I was told two days before my scheduled appointment via email, that they needed my vin number and needed to order the glass. This information was given up front. When I tried to call the location, I could not get through to a human and was put on hold for long periods of time. I emailed the information that they needed to order the glass asking for someone to call me for an update. After three days of not reply, I waited on hold again for a VERY long time to be told that they did not receive my VIN number and needed to order the glass. I was also told that the person who received my email was on vacation and that is why they did not receive the information. I pulled my business from Savelite and moved on to Shield Tech Auto Glass. read more

Wish I could give Safelite zero stars! So my car got broken into and needed to get the window replaced. I was able to drop it off and it was worked on while I was at work and I was able to pick it up after. I thought this was great. Boy was I wrong! I also had to get part of the door fixed from the break in so I took it to a body shop. When I picked up my car they asked if I got my window fixed at Safelite. I said yes because i needed to get the window fixed immediately. They weren't surprised. They said when Safelite installed the window they broken several parts on the inside of my car door, including one that was part of my handle. They said Safelite just uses screws to hold the broken pieces in place. (Luckily my insurance was able to cover the cost of this damage don't by Safelite). I was absolutely appalled. This is completely unacceptable and I will never be going back to Safelite again and will be sharing my story with everyone!!!!!! read more

My safelite experience was awesome. Very pleasant technician, on time and friend! Explained his steps before patching my windshield. Needless to say, I have used Safelite 3 times in about a year. And my patch/seal experiences have been awesome and without stress. Excellent job, crack is not even noticeable! read more

Derrick was on time and did a great job replacing my shattered windshield. They worked directly with my insurance to get it covered!

Thankfully they got the job done, but they did it in the rain and did not cover the armrest on the the passenger door so it got wet :/ I hope the mechanics on that door continue to work. read more