Service desk person was very nice and looked up a certain bulb I was looking for and found it, and…read moreordered it and the bulb was there in a few days. Great service I think.

I enjoy the selection and quality O'Reilly's gives to its customers. I had a good overall…read moreexperience with management, which made my visit. Certain employees need improvement in customer service.

Needing a battery for my car, I look up a battery that is cited as compatible with my car. I try to…read moreorder online, page refuses to fully load. I go to the store, am told that the online discount can't be applied in store. Additionally, the battery I want is not in stock, can be ordered in a few days, assuming that I can start my car and come back in a few days. A battery at the next level up is out of stock as well, and the most inexpensive battery for my that can be installed immediately is twice the price that I expected to pay. This place takes advantage of those in a desperate spot. Never again for me.

I bought a power steering hose, was told it would fit even though it wasn't the right hose, I just…read moreneeded one end. I was told the hose I needed wasn't offered. In order to install the part it had to be cut first since it wasn't the exact part I needed and it was too large the way it was. Come to find out it had the wrong end after all. An error made by the employee but "Eddy" insists on blaming me instead, I had to walk out of the store without my other purchases because of how rude he was. I'm taking my business to O'Rielly Auto parts in Billerica for now on, and telling everyone I know to do the same (they had the correct hose anyways!!). Eddy said my business at Advance Auto Parts means nothing, I guess over 10 years of seeking out Advance Auto Parts stores before any others means nothing, well good riddance.

Cool place had to buy 3M adhesive for the mirror case that came off at the car wash down the streetread more

Khaled was extremely helpful, very polite and friendly checking my car with the reader and picking…read moreout the brake fluid I needed to buy. I've been coming here for years and they are always so helpful. Thankyou. (September 1 2026)

Went into autozone. For the first time ever trying to fix my lawnmower, I needed a new battery and…read moresome parts and the first guy was busy so I could understand that the second guy did not want to help me whatsoever pointed to areas where things were then begrudgingly helped me then when I had to go back in because something else broke, he gave me the dirtiest look. Made me feel very unwelcome and I won't go back new people beware. Disappointed

Went here a few weeks ago to look for a hubcap for my Camry. A guy was hanging around the lot, but…read morenot sure if he worked there. In any case, he asked what I was looking for and I told him a hubcap that could fit a 15-inch tire for a Camry. I didn't even care if it matched the other three that were on the car. His comment: "Isn't this something your husband should be doing?" Was kinda speechless (yeah. I know it's hard to believe.), and I left. N E X T.

Unhelpful staff. I needed a small part for the rear axle of my Explorer. They had quite a few on…read morethe lot, but they only let me try to get the part from one and it was rusted on and I couldn't jack the vehicle up to get better access to it. I don't have much experience dealing with salvage yards, but these guys were not friendly or helpful at all. The old overweight man who appears to be in charge of the place was rude and condescending.

prompt service and efficient , so glad I found this place! I requested a part for my 2008 SUV and…read morethey had it and prepared it within 2 days. Im sure I'll go back there again.

Great company They showed up right on time for the…read moreappointment They gave me a fair price for my junk car The tow truck driver was a good dude

I definitely WOULDN'T recommend this to any commercial repair shop or mechanics in the area. I just…read morewent up to ACE and he made it abundantly clear that they don't wanna work with 'people like me' and ACE told me that he knows what's going on, Remembered me and his word supersedes anybody else! I simply went in to get a set of rotors turned which is supposed to be available at any O'Reilly's auto parts store. The person that I talk to you last time, I was in the store said that the staff hadn't been trained on how to turn rotors and drums BUT since I had commercial account, Moreover had years of experience on that Bosch Rotor Lathe, I knew how to use it. I was more than welcome to come use the machine and I said wow that was great and I'd be more than happy to put it manual together on how to use it properly so others could learn. BIG NO. From ACE, Corporate Rules! I'll go to a local competitor, Perhaps they want my business. Good Day.

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

I just found Penney's Towing card in my wallet and was reminded I needed to review them!…read more The team at Penney's saved the day when I crashed my car into a ditch during a snowstorm this past January. It was scary and a cop came and called Penney's to tow me out. Unfortunately, my car was totaled, but the entire team I dealt with (Ken Jr. in particular was great help!) was compassionate, patient and explained everything that happened to my car with me. If I lived in the area, I'd trust them with my car any day.

Excellent Service!!! Very Superb! Thumbs Up! Very Cool!…read moreAuto is Gooooood! Convenient like a convenient store! Awesome! Really Awesome!

The crew in the store is great but the part quality is very poor. A lot of the parts just don't…read morehold up at all. A lot of them are made in China.

brought my vehicle for tints. I requested 35% tint. They finished the job, however, comparing the…read morework to my friend's car, (he has the same model, same 35% tint), his shade was slightly darker than mines. He showed me his receipt, from Boomers audio, in NH and confirmed the % tint. However, my receipt from carisma showed no such details apart from the services provided. I went back to carisma to inquire about my tint % and below is are the details from the response(s) I received from the owner: 1. They provided me with 40% tint. When i requested 35% 2. When i asked about why 40%, i was told that my factory windows are by default tinted by 5% so they use 40% for a final tint of 35% 3. After the fact that my tints were not the percentage i requested, ( confirmed with my dealership the windows were NOT tinted 5%), the owner stated that for me to get the darkness what i ORIGINALLY wanted, he would have to charge me the SAME price for the work as well as an additional charge for removal of the wrong tint that they installed!!! A month had not passed, but carisma conveniently states on the receipt , which does not detail the product provided, that refunds on services is contingent on owner approval. So it was obvious that i could not go that route of demanding a refund . It would have been a nice gesture to at least meet me halfway with a reduced cost for the service, considering that their explanation of their tints was given to me after the issue was brought up. I am instead using the money to have the tints service done the right way with honesty and integrity through boomers audio in merrimack, NH. They even offered a reduced quote of services when they heard my story. Hopefully this review can be used as a tool for service improvement for carisma and to ensure that any customer will not have to have the feeling that i had upon purchasing a car service or product. Nakwesi

Ron and his team are fantastic. Will definitely use them again in the future…read more They get their work done in a timely manner for a great value.