I came in for mechanic's gloves, washer fluid, and wiper blade refills. Minus one star since it was slow, and they didn't proactively ask if I needed help finding anything. There were two associates, and one was helping another customer. Maybe the other associate was still in bootup mode mentally...or bored. The worker told me where to find everything I needed after I asked. Checkout was quick, and I joined some kind of rewards program. read more

I had a fantastic experience at this AutoZone location, all thanks to the Store Manager, Sergio. I came in to handle a lifetime warranty issue on a pair of rear brake pads, which can sometimes be a complicated or frustrating process. Sergio made it completely seamless. He was incredibly helpful, professional, and resolved the issue quickly without any hassle. It is rare to find this level of top-tier customer service and leadership. Sergio is a stellar manager who truly cares about his customers. I will definitely be returning to this location for my future automotive needs. Highly recommended! read more

Came into AutoZone looking for a new car battery, but my phone had died so I couldn't look up the battery size myself. Thankfully, the guy at the counter was super helpful he looked up the correct battery size for me and even lent me some tools and gloves so I could swap it out right there in the parking lot. Fast, simple, and easy experience. Five stars from me! read more

I went in get my stuff for a tune up and some breaks Rafael works there he's all upbeat positive vibes greeting everyone and helping out like simultaneously helping everyone out. He made it so smooth for everyone I was impressed at his skills and exceptional customer service! This guy runs the store good I'm going to drive out to this location moving forward 5 star service highly recommended read more

I had a wonderful experience at this autozone from walking in to checking out...I needed a new car battery and this location was closest to me after getting my car jumpstarted from the tow truck. Marco the store manager, made the experience seamless. From picking out a battery to swapping out my old one for a new one he assisted me the entire time. Typically these types of duties stress me out and that wasn't the case. Thank you for your help, kindness, and patience! read more

I will not recommend auto zone in Broadway and Oxford chula vista. The cashier is a thief. Don't want gave my money back

Today I went in to replace my windshield wipers. The greatest of customer service providers named Edgar helped me out. He was incredibly knowledgeable as he shared tips and tricks on keeping my windows clean. I asked if he could replace my wipers and he did with a smile. Great job Edgar, I hope you get a raise! Thank you so much for your knowledge and kindness. (: read more

THE MOST INCOMPETENT (1 star) Uhm ok. I do OEM always but on unexpected emergencies I'll loosen up. I called to ask if they have oil for my BMW, yet, they can't find my BMW year and model (as if I'm making up the year and model). LMFAO y'all are a "car" shop but don't know anything about a car?! I think I know my year make and model. I'm ways from home and ways from a BMW dealership/shop but in need to get a qtr of oil - my oil sensor might be acting up because I'm not due for another 6 months (but I need to do process of elimination because BMWs don't have dip sticks for an actual physical check; must do a top off (1/2 of a qt and see if the sensor still acts up and to be on the safe side if it's low). All I need is a quick top off and I simply asked if they carry oil for BMW for my model and they kept referring my car as SUV and my car as 3-series. Lol wrong wrong and WRONG. I came in since I wasn't that far and spoke with someone else who found my make, model, and year. They don't carry OEM BMW fluids but the "next best" at Autozone would be Mobil. Had the employee walk outside and pour it in... I ain't lying about my make and model, it's REAL, see for yourself. Also, it is OK to use non-BMW fluids such as Mobil 5W30 Synthetic. Not sure why they couldn't just look to see if they had 5W30 in stock instead of telling me over the phone they can't find my make and model (yahknow because I'm making up a bmw model that doesn't exist LOL). read more

Quick and simple return process, the staff were absolute chillers. All while being very professional. Can't recommend it enough.

A big shout out to I believe it's the general sales manager. He was so kind and patient helping me to put on my wipers which I goofed up on. He was super friendly, super helpful and patient the best customer service ever just what you need when you're frustrated with dealing with any problem with your car. read more

Came to autozone looking to change my key fob battery. It was taking a while to change it due to the key being very difficult to take off because of a little screw even having to go through YouTube to figure it out, but thanks to the worker there named Rosa, she was being very patient and was able to go through many tools to help change the battery. read more

AutoZone fair prices. I have experienced helpful employees. If you are a single lady there were plenty of men patroning this store. Hint. Hint. read more

AutoZone Auto Parts - Long view of interior store - Auto Parts & Supplies Near Me - Chula Vista, California

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Service sucks, tried to get some help on air filter cleaners for motorcycle, customer service was very dismissive. Very gender bias. Women be aware!!! As I was getting out, I noticed the customer service rep help a "man" change his windshield wiper?!!!! I wish I could get that kind of service anywhere! Drove to O'Reillys, hope to have better luck! Quick Update: Wow what a difference, not only they had exactly what I needed, but the customer service was quick,knowledgeable and professional!!! O'Reillys up the street is now my favorite place for parts! read more

Awesome experience with the crew at Autozone! Had my daughters with me but didn't want them around the 2 drunk hobos outside yelling at each other. The guys brought out my stuff in less than 10 minutes. Great Job! read more

AutoZone Auto Parts - Autozone Chula Vista - Auto Parts & Supplies Near Me - Chula Vista, California

Public / AutoZone Headquarters: I want to deeply express my experience, at Auto Zone 685 Broadway street Chula Vista California 91910. Mr. Martin Tinajero, was a very high Profile & professional Manager in all aspects. He makes sure his customers walk out from his store completely satisfied with all the needs required. I strongly recommend this store. Mr. Martin thank you very much for For your great & professional Customer Service! Keep up the Good Work I read more

I love this Autozone! I walked in not knowing how to fix the engine cover of my car and a man named Mario dropped everything and came over to help me! He was so considerate and kind and knowledgeable!! I will be definitely be coming back here for any future car parts I need! seriously appreciate him and the store so so much!! read more

I walked in worried that I was going to have to replace my car's battery but Mr Mark B saved the day!!! He took a look and fixed the problem. No need to spend money. Big thank you! read more

Had to change battery as our battery died, so we had to jump it and drive immediately here, and the gentleman named Mario Lopez helped out. He was the cashier to help check the battery level, and helped us locate the battery that we needed. Later he even changed the battery for us as it's part of the company protocol. Today was raining, so they advised for us to come back when it stopped raining to come back. Luckily, the car started an hour after so I drove to AutoZone where Mario Lopez changed the battery. It wasn't busy today, so I'm sure they had time to help. But I've been here where it was hectic and chaotic where I can see people give low ratings. I was lucky that it was slow, so I have five stars for their great customer service. Kudos to Mario Lopez! read more

Well this was first check in at this Auto Zone location possibly my last. I stopped in to find a replacement mount for my GPS . I was in the store Maybe 15 min. At no time was I ever greeted, asked if I needed help, or acknowledged I was on the store. They had something that may have worked but O had reservations that it might not work too bad cause it was a price I was willing to pay to mount my GPS. 0ne of the associates stated to the customers in line that he had supper waiting at home for him. I dodnt like the sound of it so I walked out without making a purchase or any thoughts of returning. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Chula Vista, California

VERY amazing service, kind employees and fast installation. I came in today to have a battery installed and Martin was very helpful, finding the battery type and getting me settled in and Luis was very quick and efficient in installing it quickly. Even though it was quick, they took their time installing to ensure everything was good and sent me on my way with a smile on my face! Would highly recommend this store! Thank you Martin and Luis they deserve a raise!! read more

Seriously the worst customer service. This woman with grey hair sitting and with her cellphone in front of her, then on her hand, talking while looking at her cellphone and answering my question. I came because my car wouldn't start and I call the other autozone because they re-charge instead of giving me a new battery. So They told me to ask for tools to remove the battery and exchange it, she didn't let me use it she told me I have to buy them, because I must be in the parking-lot I was 3 minutes walking distance. She didn't care she told me the battery can last up to 5 years. What's the point of giving me a new one. Etc DON'T BELIEVE the 24 months warranty. read more

Great crew very courteous and friendly, not top mention helpful. Repair shop gave me $750 estimate send the staff at auto zone pointed out that problem was merely a leaky hose. Thanks to Donato and Martin i was able to fix it myself and get cleaned up and on my way in no time. read more

So I didn't have a front license plate on my car, I got pulled over, it sucked. I came here had no idea how to do it, what I needed, where to put it, nothing. They were so helpful, he came out gave me assistance and helped make sure I even got the license plate onto the mounted kit. I had 7 different points that I would've failed at if not for this autozone!! Thanks guys! read more

Horrible Customer Service. Never recommending I may not know about cars....but at least I know about custumer service. I was attened by "Frank" who didnt say hello nor anything seemed very bothered to help. I asked about license plate lights...again I do not know much about cars.... I was hoping for the associate to tell me about the options or brands...all he did was look it up on the cumpter went to look for a pair and handed them to me.... like zero communication.... then i asked if there can be someone who can help me put the lights [or at least show me] and he went to ask another associate who then began to just back and forth with one another... you can say no... i understand if its not part of your job.. i wasnt expecting for anyone to do the work ... i just wanted assistance... i ended up just walking out. Very unhappy and unpleasant customer service. read more

I've gone to many AutoZone through out the years but this one by far is the worse one I've been to. The employees have very little knowledge about auto parts or tools. I've got a bad head gasket in my motor, so I've been buying parts to replace it. Nice thing is that once I took everything apart, notice that I had to replace a few other things as well. Bought an OEM/Valve Spring Compressor (Part # 25220) after explaining to one of the employees what it is and what it's for. I didn't do the lend a tool program, I bought it brand new. After getting home and attempting to remove my valve springs, the tool broke nearly breaking my finger in the process. Went back to return it the next day, only to be lectured by the manager about how to properly use the tool. I then asked the manager if they had a 5 Ton Jaw Puller and he walked me over to an aisle and pointed to the car jacks. Had to then explain to him and show him a picture of the tool and he said they don't carry those types of tools. I then went on the AutoZone site from my phone and looked up the part and showed it to him the Great Neck/ 5 Ton 2 and 3 Jaw Gear Puller (Part # 25919) saying you do sell that tool, which also happens to be one of the tools they offer in the loan a tool program. I asked him about other things but just ended up leaving since I got frustrated due to the fact that none of the employees had a clue about the parts or tools I was talking about. I've been to other stores where I'll be there having a conversation with the employee about the job I'm doing and they'll even asked me step by step if I've got the right things or if I'm missing anything. I started going to Store 5643 because it's only 5 blocks away from my house. Since no body in there knows anything about cars seems like I'm going to have to drive the extra 8 blocks to the other store down the street. read more

I went this morning looking for a simple rubber washer, there were 4 or 5 Parts clerks at the counter socializing and carrying on, I was just standing there waiting for help, I felt like a scarecrow out in the corn field, no hello welcome to auto zone may I help you, Unprofessional poor customer service, I left immediately. read more

My car battery died all of the sudden and thankfully I was able to get my car into this auto zone parking lot. I went inside and was greeted by Martin the store manager. His customer service is amazing he recommended us a good battery for my car and even went out of his way to install it for us. Martin definitely deserves a promotion to District or Regional Manager. His vibe and his care for his customers is outstanding. Who else to lead multiple stores but someone like Martin, who knows how to treat and make his customers feel welcomed. read more

Super helpful, fast and courteous service from Mario Lopez ("the one without the money" :) in selecting, purchasing and even installing my much-needed new windshield wiper blades. It was a game changer! Thanks much. read more

Excellent customer service from Martin. I had to buy spark plugs, oil and filter for a 2011 Volvo XC70! It's pretty expensive but he gave me a good price and helped me out with extra information I had questions about with no problem. I'll be coming back to this location. Thanks read more

I walk in to this Auto zone on Broadway in Chula Vista and I was immediately help buy this employee name Angel he was very friendly and very knowledgeable and help me ad Freon to my Ford F 150 the part I had it wasn't working and the manager Martin came out let me borrow the part that I needed help me put the Freon on he was very friendly very knowledgeable just made me feel very comfortable thanks once again Martin and Angel for helping me out you guys are Awesome employees The Autozone family should be very proud to have you as part of their team. read more

Great Customer service! I came in to get an ignition coil for my 2012 C250 and also a torque set( which at the time I didn't know the exact type) one of the employees knew right away what I was looking for. I didn't need the ignition coil after all and 2 months later I came into return it without my receipt and Martin was able to look up my purchase and give me a full refund. I've been to this location twice and have had great service both times. Thanks guys! read more

came in with a car problem and Juan Carlos came to the rescue.. If you need anything please come and see him... read more

The guys here were helpful as always. They took the time to get me what I needed and explained to me the answers to questions I had about OBD II codes, errors and readers. While they do not read error codes any more you can buy a small computers that will read the codes for about $135. read more

They were very accommodating to my online order. Tejah was very helpful. He helped make sure that the order was correct and even went to double check the back read more

The guys here at this location (I can only speak for this one) are awesome! I went to this location in desperate need of help. My car was in really bad shape. It would not accelerate without making a really weird noise. The first guy came out to check it out, he said it sounded like it could be that my transmission needed oil. He was honest and said he wanted to find out for sure so he went and got his coworker. That is when Jonathan F Came out to help me. He quickly realized I had a leak in my transmission, found out the right oil to put in and told me to get to my mechanic soon because I was losing a lot of oil. The oil alone helped my car tremendously. These guys know how to help and know how to find some answers for you! read more

This is my usual auto parts store. They always seem to have what I need, the prices are fair and the service is good. I usually get all my chemicals for cleaning here, as well as towels, wiper blades and what not. The employees have always been helpful in finding oddball parts. I recommend and will keep returning. read more

My mom is disabled all she need was help to put back the license plate back this manager tells me we can't help right now because we dont have a lot of workers come back an a hour okay so there like 5 team member and not a lot of customer why not tell me we just don't want to help you so sad he sbouldnt be a manager read more

I really don't recommend this location. They don't have employees that take their job professionally. As soon as you walk through the door you can hear them laughing and talking about improper things. My encounter with this location is that I need a car battery urgently. After going to Costco, Walmart and other location Autozone, I decided to go to the Autozone near my residence. After viewing the battery prices, I decided for one that was not in stock but would be delivered today after 8:00am. So I went around 11:00am to pick it up. And guess what?! The employee did not sent the order correctly and battery was to be picked up in Los Ángeles but I live in Chula Vista two blocks away. After being there for an hour arguing that I needed the battery today, I only got a 10% discount. As I said my request was urgent. Poor customer service. Don't waste your time going there. They are unprofessional. read more

I came in to order 1 individual lug nut for my car. The guy even asked me twice to make sure to see if they had 1 or not, then asked again when he had to order it. So he tells me the price which was $40. I asked him if he's ordering 1 individual lug nut cuz $40 is a lot for just 1. The next day it comes in. I go back, this dude apparently didn't know what the hell he was doing cuz he ended up giving me 1 box NOT 1 individual lug nut. What am I going to do with a full set when I only need 1? A different guy tried to help me but he seemed like he didn't know what he was doing either, he just kept asked for my info and not telling me what he was doing, he didn't tell me if he was going to order 1 or charge me for the 1 since now they have a box full or what. Everyone in this whole store needs to be trained how to communicate with their customers. read more

Don't waste your time getting parts here. The associate who "helped us" did not even try to let us know what to do next when asking for a particular part. Seemed too bothered to offer any type of service what so ever. There was also old oil spilled all over the floor which should have been cleaned up immediately was just left there for people to step in. The employees knew about it and didn't clean it up. So many fails on so many levels. read more