Came in to get some replacement parts and after realizing the parts provided didn't adequately work…read morethey recommended me alternative parts. Jeff was very responsive and provided me with the necessary help when I was confused. Overall, staff were very helpful, respectful, and knowledgeable.

Needed a new battery for ny Rav 4 and was very pleased with the service I received. Would highly…read morerecommend.

My experience: they were awesome. Had a short little white guy who worked my gas cap off for me and…read morereplaced it with a new one. Looked it up on line first, called confirmed they had it - they did of course. He came out and helped me in the dark. Great value at that. Also, had gone to the new AutoZone and they were absolutely no darn help. Worthless actually at the AutoZone. Thanks Advanced Auto.

Let it be known that Eddy is the man, helped me out with a battery install and went above and beyondread more

My Volvo needed coolant. I looked online but was a little confused about what type to get. The team…read moreat NAPA auto parts could not have been more helpful. Ted took down my information, put it in the computer, and they got me out the door in teo minutes with exactly what I needed at a reasonable price. Extremely satisfied. Ted expressed concern for my ailing mother when I told him we were driving up to see her. An extremely nice guy with a big heart. I'll be back.

This was my second visit and the gentleman were extremely helpful. The first time I bought a…read morebattery and they put it in my car for me. I came neck for a windshield wiper and they replaced it for me. Both times I was treated will courtesy and respect. Unlike some other parts store, that will rename nameless that makes you feel like a number and will help but reluctantly do so. Not here, o felt Judy the opposite. This will be my go to Auto Store. Thank you.

Passport: I had to get a photo for my Canadian passport. The fellow at the passport desk had me…read morestand and click for a photo. I saw him on the machine doing something. He then showed it to me, it was wrong. Canada has its passport information posted on their site and clearly shows the size/dimension and what needs to be in and on the back of the picture. I told the guy and he adamantly disagreed. He said our machine is set to Can. PP standards. With that I sent in my renewal fee with that picture. A few weeks later I got a call saying the picture is wrong. I must send another with the required information on the back. I went back to the Ballantyne location and thankfully a gal was there. She took it and it came out perfect, it was the size it should be. No adjustments. She stamped the back with the location info, her name, etc. My advice... go elsewhere if you see that small fellow in front of the computer at the PP desk. Membership renewal: Another day I went in to renew my AAA membership. I've been a member for 48 yrs. I had to change my address due to a move. Received my new card in the mail with the correct acct number. A few weeks later I received mail with another card to my current address. It had my previous married last name with a different acct number? I've been divorced for 17 yrs. I took the card into the Ballantyne office and asked... why this? The fellow looked around on the computer and couldn't figure it out. I asked him to cancel that membership, said he did. Someone had to go back in the AAA history to find that info., then take the time to create a new card and have it sent out.

I had a car battery replace in December 2022. In the last week, I had to jump my car a few times…read moreand called AAA to see if they could check it out, and Mark said to just drop it off in the morning and he'd get it looked at. Turns out a new battery was needed and since I was still under 3 years (barely!) it was replaced. I was so happy with them making time to evaluate it and to honor the warranty with no questions asked. Great experience overall!

Poor service and deceitful website. I purchased headlamps for my vehicle there because the website…read morestated that they install them for free. When I asked, I was told that it was too much work to remove the 2 bolts required to remove the headlight assembly. I won't be back.

Great customer service from the time you enter the store until the time you leave. They give great…read morerecommendations. They give you options instead of trying to persuade you to purchase a certain brand. I will go here for all of my automotive needs!

Went back today for my inspection an oil change. Everything went very smoothly...Was in and out…read morepretty quickly.

Please read. I am…read morenot much of a complainer & I usually just roll with the punches but what's right is right & wrong is wrong so, I had to share this with others in hopes you all don't waste time, money or energy dealing with people who simply couldn't care less about the way they treat customers or the work they do. 12/17/2024 I took my 2016 Jeep Grand Cherokee to South Tryon Auto with the check engine light on. I was unaware of the problem and wanted to get a diagnostic and have the repairs done. Joseph informed me that he was short staff and was almost working alone (which should have been a red flag) however, I was desperate to have my car serviced, and I left my car with him. Little did I know I would not get my car back until 1/16/2025, a month later. I paid almost $1600 for repairs/labor/parts, whatever and upon receiving my jeep back, the check engine light was still on. I was told to drive the car a few miles and it will go off. Also, when I initially dropped the jeep off on 12/17/2024, my park sense was not reading "unavailable" but on this day it was. After driving the car a while on that SAME day, I noticed the check engine light in fact did not go off and my park sense was still saying "unavailable" which it had not been doing before leaving my car with this shop for almost a month. So I called, same day as my pick up and spoke to JOSPEH and told him what was happening, he told me to bring the car back so they could reset the light and see what was happening with the park sense. I go to the shop this morning and am told by IVAN, that the park sense was not related to the work they completed. While this may be true (I'm not sure), if I paid for a diagnostic and brought my car to be repaired, why would I still have a check engine light on? I brought my car to you with the light on and left the same way, meaning something was still wrong, and my car wasn't fixed COMPLETELY! Nonetheless, aside from the work not being complete, IVAN decided it was a good idea to argue aggressively with me stating things like "I don't know how else to tell you or explain", avoiding direct yes or no questions, and refusing to be accountable for their wrong doing. And yes, I did assert myself as well! JOSEPH, whom I assume is the owner or manager did not come to assist or bring forth any resolution. Nor did he try to mediate or rectify the situation while he was there to hear and see what was going on. We were just going back and forth in the lobby and IVAN refused to admit that my car should've never left with the check engine light on and I should've never been told it would go off. He would not admit the check engine light should not be coming back on after work was completed by them because he did not want to incriminate himself or the mechanics for a half assed job. If I bring my car with the check engine light on, I ask you to fix it, why would you not address all problems before calling me to pay & pick it up? IVAN insisted on telling me what they fixed instead of acknowledging that they missed something, which they obviously did! I am posting this as a warning to not patronize this shop. Take my mistake and stay clear as your work will not be completed promptly or correctly and you will not be treated appropriately should you have a valid complaint or you are not satisfied with the work done. South Tryon Auto 10534 S Tryon Street Charlotte, NC 28273

I've taken two cars here for oil changes and they both ended up leaking oil…read more Brought one back in to get the leak looked at, and they told me my gaskets were leaking and they'll call me for a quote to replace it. They never called me back so I took my car to another mechanic who told me that my gaskets were fine, and the oil was leaking from the filter. Just take your car somewhere else.

Worst place to go get a car repair. The new manager only try to take advantage of you. Maybe oil…read morechange engineers but nothing else. These kids at this shop have no idea what they talking about. Save your money...go to a different shop. Where is Kenny?!!

I was having an electrical issue with my Toyota Tacoma, my tail light fuse kept blowing. I stripped…read moremy truck apart but I could not find any ground so I took it into CAC. They spent two days having to rip the truck apart and finally found the a grounded wire taped to the junction box. Apparently from the previous owner who did a poor job rigging up a towing package. I would've never found this ground and it took them a long tedious time finding it. They kept me in the loop the entire time and for the amount of work they put into finding the ground, the bill did not reflect it. Thank you so much to the folks over at Complete Auto Care. You guys are awesome!

I'd give this place a 0 if I could. We had gone next door to Reliable Transmission for some work…read moreand they did a great job. Our Nissan Xterra (2007) had an engine service light come on and we took it back to Reliable. They couldn't do work and suggested place next door which is Complete Auto. Please do NOT take a car here and think you will get correct information and good care. I recommend taking your car to Larrys in FM and letting Mike take a look. The service they performed was slipshod and cheap and then cost were jacked up. Last straw was four catalytic converters to be put in. We haggled over making decision and decided ok since Reliable was so good we'd let folks at Complete do the work. The car never ran completely right again. Fast forward 4 mos and engine light now goes from staying solid to blinking. So I called and they said bring it on in. Now please understand I know they have the equipment to diagnose issues by scanning computer codes. They came back and said nope not catalytic converters but something entirely different. They were right on that. There was a second coil and spark plug issue that Mike at Larry's helped me out on. Price was excellent and he called and communicated everything. The sad part is I wish I could have had him do all work. After checking at Nissan for their judgement on scan they recommended same thing Mike did. However once Mike pulled old spark plugs he made note that one of the bad ones was only meant for a lawn mower!!! Incredible those were done at Complete earlier. Still unsure if the catalytic converters they put in were factory made or after market and after calling and asking the women inside I couldn't get anyone to tell me an accurate answer were they new or not!?!? Please run and don't walk to another car place. This one isn't up to quality standards.