Please read.
I am not much of a complainer & I usually just roll with the punches but what's right is right & wrong is wrong so, I had to share this with others in hopes you all don't waste time, money or energy dealing with people who simply couldn't care less about the way they treat customers or the work they do.
12/17/2024 I took my 2016 Jeep Grand Cherokee to South Tryon Auto with the check engine light on. I was unaware of the problem and wanted to get a diagnostic and have the repairs done.
Joseph informed me that he was short staff and was almost working alone (which should have been a red flag) however, I was desperate to have my car serviced, and I left my car with him.
Little did I know I would not get my car back until 1/16/2025, a month later.
I paid almost $1600 for repairs/labor/parts, whatever and upon receiving my jeep back, the check engine light was still on.
I was told to drive the car a few miles and it will go off. Also, when I initially dropped the jeep off on 12/17/2024, my park sense was not reading "unavailable" but on this day it was.
After driving the car a while on that SAME day, I noticed the check engine light in fact did not go off and my park sense was still saying "unavailable" which it had not been doing before leaving my car with this shop for almost a month.
So I called, same day as my pick up and spoke to JOSPEH and told him what was happening, he told me to bring the car back so they could reset the light and see what was happening with the park sense.
I go to the shop this morning and am told by IVAN, that the park sense was not related to the work they completed. While this may be true (I'm not sure), if I paid for a diagnostic and brought my car to be repaired, why would I still have a check engine light on? I brought my car to you with the light on and left the same way, meaning something was still wrong, and my car wasn't fixed COMPLETELY!
Nonetheless, aside from the work not being complete, IVAN decided it was a good idea to argue aggressively with me stating things like "I don't know how else to tell you or explain", avoiding direct yes or no questions, and refusing to be accountable for their wrong doing. And yes, I did assert myself as well!
JOSEPH, whom I assume is the owner or manager did not come to assist or bring forth any resolution. Nor did he try to mediate or rectify the situation while he was there to hear and see what was going on. We were just going back and forth in the lobby and IVAN refused to admit that my car should've never left with the check engine light on and I should've never been told it would go off. He would not admit the check engine light should not be coming back on after work was completed by them because he did not want to incriminate himself or the mechanics for a half assed job.
If I bring my car with the check engine light on, I ask you to fix it, why would you not address all problems before calling me to pay & pick it up?
IVAN insisted on telling me what they fixed instead of acknowledging that they missed something, which they obviously did!
I am posting this as a warning to not patronize this shop. Take my mistake and stay clear as your work will not be completed promptly or correctly and you will not be treated appropriately should you have a valid complaint or you are not satisfied with the work done.
South Tryon Auto
10534 S Tryon Street
Charlotte, NC 28273 read more
