Came in to get some replacement parts and after realizing the parts provided didn't adequately work…read morethey recommended me alternative parts. Jeff was very responsive and provided me with the necessary help when I was confused. Overall, staff were very helpful, respectful, and knowledgeable.

Needed a new battery for ny Rav 4 and was very pleased with the service I received. Would highly…read morerecommend.

Walk in with a question and walk out knowing all you need to know! The most helpful and…read moreunderstanding team for customer service...something you may or may not get at the dealership - at a reasonable price! Give them a try...they'll help you figure it out.

Had tail stop bulb out. The gentleman got the details and quickly got the bulbs fit me. I asked…read morehim to help me install them due to my arthritis in my hands and he replaced the bulbs on both sides quickly and pleasantly. I will definitely return.

I was looking for a 2016 Tacoma Off Road with crew cab and manual transmission and started my…read moresearch on Toyota.com. I've corresponded with 5 dealerships that asked me stop by to start the process and they don't even have the truck or any intention of locating since I wasn't physically there. Toyota of Gastonia was different, Dan Matkin send me an email and asked me to text him what I was looking for. We spend about 20-30 minutes texting and he was able to locate a truck and came to an agreement on the trade-in and purchase price on the vehicle. Granted Dan give me an estimated trade-in on the assumption that I was truthful with the condition of the SUV, the price was more than fair. I called and spoke with Nick Thompson and left a deposit on Friday and was called on Monday to inform me the truck was ready for delivery on Tuesday. We stopped by and dealt with Kevin Brown because Dan wasn't available, but he had handed Kevin almost all the paperwork and there was no bait-and-switch tactical involved. I was initially a bit reluctant, but Kevin was a great guy also. I was initially sold on the 2.9% for 72 months, but the promotion ended a day before while they were transferring the truck from another dealership. I did confirm the promotion rate ended through other dealerships as well, so it wasn't their fault. The best they had was 3.9% for 72 months, but Nick Thompson was able to meet me in the middle due to my credit score and off we went to the finance manager at the sister dealership at Mazda in well under 30 minutes. We planned on transferring the plate from our existing SUV to the Tacoma, but didn't realize that that wasn't possible if my wife, who financed the SUV, wasn't on the loan also. So in the middle the singing we had to start over again to add my wife to the loan and registration for the Tacoma and spend an extra 30 minutes. Jay Kumar, Finance Manager, had another customer waiting but never appears to be frustrated and he educated us on the different service contracts but was never pushy. We left after 90 minutes after arrival to take delivery of the Tacoma. But it doesn't end there, a few days later we received a tin box with cookies which were actually pretty damn good. I also had to text Dan again to get an official odometer reading so we can cancel the existing service contract on the trade-in. He responded promptly and still provide excellent customer service, even after the deal had already been closed. Buying a car at Toyota of Gastonia was by far the easiest and fastest car purchase experience for me and I've purchased new on several brands such as Acura, BMW, Honda, Nissan, VW and now Toyota. As with anything in life, your miles may vary. It all depends on who you get on the other end of the line. Dan, Nick, Kevin and Jay are definitely assets to Toyota of Gastonia.

Absolutely the WORST car buying experience EVER.. Poorly trained staff did not deliver on what was…read moresaid.. Huge runaround of course AFTER the deal was done.. No manager has a working voicemail .. Mailboxes are always full.. Terrible customer service I have had to escalate my situation with Toyota Corp... Zero give a shit factor in resolving a very unhappy customer.. I do not recommend this dealership don't walk, RUN AWAY..

If you want an exceptional car buying experience that feels "boutique" style, yet from a big…read moredealership... visit J.O. at Fort Mill Ford. She was knowledgeable, efficient and super personable. Go J.O.! It was a pleasure working with you. Bgolman & Family

Vehicle: 2024 Ford F250 FX4 Engine: 6.7L Diesel…read moreDate of Service: 05/27/2026 Mileage: 66,350 Fort Mill Ford cross-threaded the oil pan drain plug. I'm now in Springfield, MO at Corwin Ford paying for a new oil pan due to this rookie mistake. Entirely unacceptable, and I've been a loyal service customer at Fort Mill Ford since 2002. Take the time to ensure plugs are not cross threaded. Especially with soft metal aluminum oil pans.

A coworker told me about this place. They specialize in Honda cars of all types…read more This is a family owned business and they are fantastic. They're knowledgeable, fast, offer good pricing and have great customer service. I've been going to them for a little less than a year and I'm extremely pleased.

NOTE: This business is now called "Asiaworks"…read more Got an oil and filter change here, trusting the recommendation of a good friend. My service was satisfactory and the customer service was excellent. Tim was pleasant and engaging on the phone and the same in person. He was also extremely knowledgeable about all things Honda and took time to explain to me the whys and wherefores of the minor (but fairly expensive) repairs I will need for my car and why I (thankfully) don't need them right this minute. We also had a detailed discussion about my projected maintenance schedule. I do NOT procrastinate when it comes to regular auto maintenance but dialoguing with Tim about my care was a real lesson in mechanics. I left with a greater understanding of the importance of sticking to the schedule to keep my baby running well. I paid pretty much the same as at the dealership for my oil and filter change because of the type of oil my car needs. Spending my dollars with local businesses... It's good right? ;-)

Mark (owner) is a fair and honest businessman/mechanic. I highly recommend Shop at 160!read more

Mark was super kind. My car broke down and my phone broke in the same weekend. Not only did he go…read moreout of his way to take me to the cellphone shop, but also made sure that I made it back safely. He offered to fill my dad in on what was going on with my car and to inspect any new car that I purchased. He was very upfront and honest as well, which is obviously awesome. He also didn't rush me to figure out what to do with my car (which is awesome because I was in quite the predicament). Overall, highly recommend. They definitely care about people.

Got me in and out within a day on a 24 volt starter for an import 1991 Toyota Land Cruiser Diesel…read more Made it look brand new even though its 30 years old!! World class service in a family owned business!

Fixed my car in a timely manner, communicated everything well ! My backlights now work and I am…read more100% satisfied .

As usual they had what i needed and the young lady who had family in auto repair knew products that…read moreshe knew they used. Very sharp and attentive. The customer service is great no matter if im in Seattle wa. South Carolina, or Denver Co. Its nice to find good service and products under one roof

The manager help me replace the battery in my key fob. I really appreciate his helpfulness. I plan…read moreto buy all my auto supplies here in the future. Id like to thank him for making the extra time to help me out.