I had a disappointing experience with a cashier during my recent visit to AutoZone. When I approached the register, the cashier seemed uninterested in assisting customers and was engaged in a conversation with a coworker instead of focusing on the checkout process. During the transaction, he openly complained about his manager, specifically mentioning that his manager had repeatedly told him to put his phone away. He went on to say that he had no intention of following those instructions and would simply wait for the manager to walk away before taking his phone back out and continuing to use it. This conversation took place in front of customers and created an unprofessional atmosphere. Throughout the interaction, the cashier came across as rude and inattentive, showing the same dismissive attitude toward customers that he was expressing toward his manager. After I paid for my items, I asked for a bag. The cashier abruptly responded "We don't have any" and shrugged his shoulders. He made no effort to offer an alternative solution or even acknowledge the inconvenience. My merchandise was simply left on the counter, leaving me to gather the items and carry them out myself. Customer service is a major part of the retail experience, and this interaction reflected poorly on the store. Employees should remain professional, focus on assisting customers, and avoid discussing workplace disputes or disregarding management instructions in front of customers. I hope this feedback is taken seriously and used as an opportunity to improve the customer experience. This took place on Tuesday, 6/16/26, between 5:00-5:30pm at Register 4. read more

I really appreciate this location opening until midnight and it's an AutoZone main hub so they usually have your parts in stock. However, the thing that dislike about this AutoZone is their system is always down when I come. Their computer is always lagging or freezing when looking for parts or even ringing up your parts. It's 2026, why is this AutoZone still using dialup internet and IMB thinkpad computer from 1995?! At 10:30pm there can be a line longer than the DMV at opening hour. I highly recommend this place if you have time to waste. read more

Everardo A, was a great help. Excellent service and attitude on a Saturday morning! Appreciate him answering all my questions regarding my battery. Will definitely return to this location read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Gardena, California

Store #06249, 05/27/26, between 03:15 pm and 3:45pm on surveillance video you will witness the ultimate form of racism, "IGNORANCE & IGNORING!" 3 Black men, 1 Black woman waiting in line, for over 20 minutes, for 1 employee, who was busy, to help us. Almost understandable. However, 1 Latino man walks in, and "4" (FOUR) more employees came out to help when they saw him. We were invisible for 20-30 minutes at least. To be ignored and disrespected as though has no value, and our money has no value. I can only hope that they get the same training as the store in Lomita. They are extremely professional and helpful to everyone regardless of race. read more

I was having a p0174 code issue. I checked my vacuum lines. They both were dry rotted and brittle. One was split down the middle. So I was having a vacuum leak. Came here to match up vacuum lines with correct size. Clerk went to back and brought back fuel lines. I didn't pay attention to it until I got home. Tried to take it back to another AutoZone that was closer to me. They claimed that they cant accept return because it was custom cut. Finally I called up this store where I purchased lines. They said the same. I ended up going to Oreilly's to get actual vacuum lines. I fixed my vacuum leak. read more

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Alonso helped me replace my car battery, and I had a great experience. My car battery is hard to get to, and he had to remove several parts first, but he did it without any problems. He was patient, professional, and knew what he was doing. I really appreciate his help and would recommend him to anyone! read more

Jaycie was super helpful. Hands down some of the best customer service I've experienced. Will be coming back to this location for future help :) read more

Would give this location zero stars if possible. Long lines, extremely long wait times, and indifferent customers sevice. There was one person on the Register with a line of 10 or more customers. Initially there were 5 staff but as the line grew the staff disappeared. I guess everyone went on break/Lunch at the same time and left only one person on duty? If you are only purchasing you can use the self check out but the staff failed to let customers know. If you have an online order pick up dont expect to get a pick up email and you will also have get in the long line to pick up you purchase. The computer systems are also extremely slooowww. Will not be back. Management should address the issues. If you like waiting shop herr. read more

The slowest customer service ever. 5 people in line and zero acknowledgement from employees. read more

As car part supply stores go this one is fine and I have no complaints. Pretty good sized and well stocked with all the fluids, basic repairs items etc... you would need for many repairs. There is plenty of parking and service was nice. Just remember that it's not their fault that you don't understand how your car actually works...they are trying to help but if you don't understand ohms law or how brakes work, you might buy the wrong thing. read more

Daniel G at AutoZone was great and got me all my parts for my 1978 Chevy van. I'm so thankful for customer service and part availability here. read more

AutoZone Auto Parts - Daniel G at Autozone ! - Auto Parts & Supplies Near Me - Gardena, California

Open til midnight, and they had the hard to find part I needed. I was sent here by staff at a different store, because they didn't have my part. They were super helpful -- printed out the part number for my part so I could just give them the slip at this store. read more

Ray was a lifesaver I needed transmission fluid and this was the only store that had it Came all the way from downey and they let me in at 11:59pm And held the two gallons I needed I would recommend giving ray and the security guard a raise I honestly would of been SOL if they closed on me or I didn't make it. Thank you guys 5 stars read more

AutoZone Auto Parts - Autozone - Auto Parts & Supplies Near Me - Gardena, California

The AutoZone website says battery testing is available at "every AutoZone in the USA." Not this location. No matter what time you come in, they coldly tell you that they are "too busy" and don't even bother to apologize for the inconvenience. This location has a security guard, when other locations do not need one. I don't like giving one star ratings but this place deserves it, and based on the other ratings, they don't care. read more

Horrible customer service. Fat bald guy in commercial is useless and is lazy to get the part for you so he lies and says its not available. But when you go up front they have it. What a useless grey shirt manager read more

I just bought a BMW windshield wiper blade and Daniel's service was above and beyond.... THANK YOU Daniel!

So get this. I drove to Las Vegas to pick up a buddy of mine at McCarran Int'l Airport in Las Vegas. When I tried starting my car, it turned out my battery needed a jump. I was able to get a jump from the staff at the airport that day, but I knew I had to get my battery changed soon. Once I was back in LA, I came over to AutoZone to check out my options. There was a long line that day, but the line moved pretty quick. Once I got to speak to the customer service rep, he was able to go over my options with me. I went with the higher end battery, as I want that sucker to last me until my car croaks. The transaction and the installation were quick and efficient. The customer service rep who helped me that day was friendly, upbeat, and professional. This AutoZone did a good job, and I recommend this place wholeheartedly. Thank you for the great experience! read more

How can you rate a store less than a star ? The only thing this autozone had going was that it was open 24hrs . Now that it's not , is it really worth dealing with their rude staff ? Literally NONE of their managers feel competent. You know how you go to other autozone's and they have at least one manager who you can kinda tell knows their way around cars . But this place ... It's not worth it . If you need to go to autozone , there's one down the street on Carson and Denker and they have managers who know how to run a business . I wouldn't suggest this location to anyone . They need to re-vamp their staff . read more

I paid the extra money for an OEM camp position sensor, this store ships it in a non-padded envelope, sensors should be shipped in a box with sufficient padding. I'm not even going to bother to install this. This is either intentional or lack of common sense. The fact that they're shipping any parts like this is ridiculous. read more

AutoZone Auto Parts - Paid for an OEM cam position sensor, this store ships it in a non-padded envelope, sensors should be shipped in a box. - Auto Parts & Supplies Near Me - Gardena, California

Just make sure that the parts are correct for ur car... sometimes they will look up and give u the wrong part... but they always fix the issue. read more

After being told to go to three different stores to get a part they had called ahead of time for to verify. N O G O. Always the same . You can only relay on AutoZone for bottles of oil, coolant, or deodorants, wax that you could get at the Walmart or Home Depot ... . read more

AutoZone Auto Parts - Proof that I drove around to find a trans shift solenoid for Chevy Tahoe w/4.8 engine ... Advance auto parts here I come - Auto Parts & Supplies Near Me - Gardena, California

Usually have what you need , good staff . Good selection custom orders come quick if you get your part ordered early in the day maybe same day some cases .. good value my go to for my classic car needs read more

Slow customer service, its almost like theres no sense of urgency even with the long line of people waiting.

24 hours a day 7 days a week, car parts available at your fingertips. Yup yup. Along with long lines 24 hours a day too. This is not an easy peasy grab a part and go type of place. This is a one cashier helping people who thought it was going to be an easy peasy let's get out of here and go. There are always customers here. Always. One of the best things is, most parts have a lifetime gaurentee. However, you will have to remove the part first and bring it in. Or buy the part, remove the old part and return it for a refund. Customer service is okay. They have too many employees on the floor and not enough cashiers. We waited at least 30 minutes to get help for a part since the good stuff is in the back inventory room. Service is ok. We did call the day before to have a part held for us. The guy said he can hold it for ONLY 11 hours. Our mechanic is right down the street so we told them we would come the next day since we live in Orange County. We had until 7am to pick it up before it went back. Like really? So just okay. Bring your patience, money and a Mask. read more

Called and was told they had a high call volume and would be on hold for 15 minutes. I was on hold so long I had time to drive to the store (20 miles), wait in line with about 5 people ahead of me, and have the associate go to the back and bring the part off the shelf to me (never hung up just to see if they would ever answer = obviously they never answered)! Then the ultimate kicker was the part I needed was the only one they had left and was clearly used (grease all over outside of the box, all packaging opened inside of box, and grease all over the parts inside the box)!!! This part should have never been put back in stock circulation!!! HORRIBLE CUSTOMER SERVICE AT THIS LOCATION AND BAD USED PARTS!!! DO NOT COME TO THIS LOCATION!!! read more

I hate to give a poor review, but I feel they deserve it. I went on line using the Auto Zone app. Look up a part. Availability and price. I saw it was available at the store on 190th Street. A $10 off offer popped up on the app. It says online/in store. I went in to purchase the part, they told me that it was only good online. I showed that it said good in store. I was told by two employees that I needed to click on it and it would give me the in store coupon. I stood in the store trying to click on it in the app. but it did noticing. I tried about 5 minutes. I understand that they have nothing to do with the coupon, but they acted annoyed, not understanding, just waiting for me to get tired and pay or leave. They have someone that could of gave me the discount. read more

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In my opinion AutoZone gives you the most bang for a buck they sell quality parts and most of them carry a lifetime warranty carry a warranty that's longer than the other auto parts stores so from my perspective AutoZone can't be beat. Also note that there has been some misinformation going around about 24-hour AutoZone there are no longer any 24-hour AutoZone. They haven't been 24 hours since the covid so if anyone tell you different I suggest you call first. They have some open until midnight. But no 24 hours read more

I never go on reviews, but this place was so horrible, I had to warn people. Zero customer service. I asked one question he looked at me like I was crazy (dude with dreads). The other workers had no idea, what I was talking about (wheel spacers). Finally when it was time to check out, they were all hanging out, talking and laughing with each other and told me to use self check out. Save your time. Go somewhere else. read more

Stay away from the Auto Zone the employees are super rude and are in no hurry to help you, plenty of other places to shop

My car ran out of battery and the roadside assistance personnel said that my battery needed to be changed right away. The only store open at 10pm was this one. Victor A. was awesome. He installed my new battery in a jiffy. He was very polite and accommodating with a sense of humor. He knew what he was doing. He also gave me a lesson on how to install my own battery if I wanted to and it wasn't hard at all. Again, thank you Victor A. for creating a wonderful experience for me. I appreciate it so much. read more

If I could give a zero I would. Never go here. I recommend nobody go here. I bought a battery today March 12th this morning at 9:00 a.m. I went to put the battery in my car in the parking lot as I took out the old battery I took it to the counter to get my $22 for the core. I went to go start my car with my new battery and it would not start. I went back to the guy who sold me the battery and he came out with the battery checker and check the battery and said it was a bad battery to bring it in and we will swap it. I brought the battery in the young man Danny was no longer at the counter so I dealt with the lady named Ron. She went to check to see if there was another battery, she came back and said that the battery I brought in did not come from their store. I said I just bought the battery not 20 minutes ago. She said that battery was a 2023 and we don't carry it. I showed her the receipt and said I got the battery from here I was told to bring it back in to swap it because it was a bad battery. She said the battery did not come from that store and would not swap my battery I had to receipt in my hand the core receipt and witnesses who saw the young man go to my car to check the battery. What kind of customer service is this. So now I'm dealing with corporate who said they would investigate and call me back. They have yet to call me back. This is absolutely unbelievable, I can't believe it. read more

07/30/2023 - Slowest and most laziest two employees I've ever encountered. There were at-least 18 customers in line. You could tell everyone was frustrated. Yet these two were talking to each other (bumping into each other like children). One employee with long hair kept walking around with his empty Starbucks drink, quite bizarre. They dragged their feet whenever they would go grab an item. So many people left including myself. read more

Carefuless online order, i make an online order, and found was complete by this local store, complete wrong order plus missing order. I order 4 cabin air filter, two 1781m one 1817 m and one 1816m But i received two 1817 and one 1816, wrong and missing part I waited over one hour on phone to discuss the problem, waste time read more

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If I could put zero stars I would. Came here at 10:15pm on 9/11 Sunday. Older gentleman Caucasian. Informed me that they do not go out at night for battery checks. Horrible... I hope they post a policy on that on the website. So at least everyone knows! Do not go here!!! Do not go here!!!! read more

Was put in hold for 15 minutes Called back 7 times no answer worst customer service! read more

My battery died today and I got it jumpstarted and I drove to the only AutoZone I found open after 10pm. Even though it was dark out and the workers don't usually go outside after dark Cristian was more then happy to go outside to check the status of my battery to check for me if it is still good. Cristian even went the extra mile to walk me back inside to see if the battery was still covered by my warranty. He is an excellent example of an employee that goes above and beyond and will for sure make it far. read more

If you don't mind waiting 30 minutes in line to get parts, then it's OK. But get real. They obviously need to hire more people or give the customers a warning that they will be waiting a long time. read more

Right off the 405 Normandie exit, across from Walmart, and open 24/7. 24/7 Auto shop comes in handy when you need it! At 11PM and you need to stop by to pick up something, they are open and willing to help it's the best service a gal can get! I needed a cabin air filter and license plate protection plaque for the very next morning to have a friend help me to install it, I was able to pick up the supplies late night rather waking super early the next morning, lol. The employees are very friendly and helpful and will help you with your needs. read more

They have great customer service! The employee (Cristian F) was very skilled and also able to explain a lot of things to us when he was changing my car battery. He was also extremely kind.He made this experience stress free read more

My husband comes here too much. I think I've only been here once by myself and it was a great experience they are very clean have everything sorted out. I want to hear for some tire gel that worked Amazing, I put it on almost 2 weeks ago in my tire still look juicy read more