They refuse to replace my part for my car even tho the receipt says life time warrantyread more

The assistant store manager is awesome I believe his name was Anthony. I came in to buy a reverse…read morelightbulb for my civic and he not only found it for me in seconds went outside and installed in minutes. I was super impressed there should be a tipping option. Give that man a raise

Great products, they need to change their hours though because it says they're open on Sunday but…read morethey're completely closed. Anyway here are the yps

I had walk in trying to find a part, i went up to this old white guy straight up look at me didn't…read moreacknowledge me neither ask if i needed help with anything just went outside, everyone else in the store were just staring nobody wanted to help me out, after a while a white lady came up to me asking if I been helped i said no she sarcastically said "well that's why i'm here" i wasn't too sure about the part i brought in so i had ask her to look it up, i suggested what to search up she sarcastically said "thanks for teaching me how to use google" mind you she said this 3 times, after that she gave up and said they didn't have it, i went next door to autozone and they found what i was looking for right away. THE EMPLOYEES HERE NEED SERIOUS TRAINING!!!

Great service from start to finish Vince Thompson was…read moregreat. Got me in quick and out when promised.

I went based on an issue with my instrument panel which was a known issue. I was given the run down…read moreby Hector the Service Agent who thoroughly went over everything with me. They provided me with a courtesy rideshare back home & was in contact with me throughout the service. Once the issue was fixed, they did provide me with a copy of their service recommendations after their multi-point inspection. Overall, a great experience thanks to Hector. Appreciate the help.

Had a spray in bed liner completed in the Henderson, NV location and was completed at the time…read morepromised and the work was done very well Would highly recommend this location.

Line-X spray in bed liner. Perfect job, best price in town. WiFi in waiting area. Line-X spray in…read morebed liner. Perfect job, best price in town. WiFi in waiting area.

I love getting our car serviced here! Erik Rudd is our service advisor and he always works with us…read moreto get the service we need and the discounts we can have and then some! John is also very kind and solicitous with smiling offers of water and seats inside (esp appreciated in this heat!) and even quick profession drawings! You have a Benz? Come here for service. No Benz? Come and buy one here!

I've been dealing with a Wi-Fi issue with my GLE 450 for over two years. I've taken it to…read moreMercedes-Benz more than seven times for the same problem, but it still hasn't been fixed. After going through this for so long, is it unreasonable for me to feel that I never want to buy another Mercedes-Benz again?

Ive been going to this specific location for three years now. Im always happy with their service…read more Dean is very helpful when i call for questions and is very knowledge as well as friendly. They dont do any of that extra beat around the bush stuff either with the car. Ive bought tires from this location and i also get my oil changed. If youre in a hurry i dont recommend. I make the appointment and drop off my car then pick it up once ready. I dont mind the wait but for those of you who dont have the patience maybe dont do this option. You will also need an appointment. Prices are good as well

I went in for a simple oil change, quoted at about an hour. It ended up taking three. When I…read morefinally picked up my car, I found out why: they had decided to run a full inspection on their own, without asking me, and came back with this whole report saying I needed a bunch of repairs, including a full brake pad replacement because apparently all my pads were measuring at 3mm. They even showed me pictures. I don't know much about cars, and I got the feeling they could tell, because none of it really meant anything to me on its own, they just expected me to take their word for it. That's when the pressure started. The sales staff were aggressive, trying to get me to agree right there on the spot, even suggesting I open a credit card with them to cover the repairs. They implied my car wasn't safe to drive unless I got it taken care of immediately. Between the price and the overall bad vibes, I said no. Later that same day, the salesperson actually called me to try to get me to bring my car back in. I took it to the dealership instead to get a second opinion. Turns out there was nothing immediately wrong with my car!!! Nothing wrong with the brake pads. The measurements provided by Tire Works were not even correct and I had almost paid for $3000 worth of car repairs that my car did not even need. Sadly I'd been subject to fear mongering and pressure tactics from the people at this Tire Works. If you want honest work and a real assessment of your car, do not go here.

I dropped my 2019 X2 BMW there for an oil change. I told them there was a electronic parking break…read moremalfunction with my vehicle and to not press the electronic brake button because it will lock the rear tires in which the car can't be driven and will have to manually be cranked back to rlease the ebrake. I was told to wait at the Starbucks next door as it may take about an hour. I came back and I was notified the car e-brake had been automatically triggered by the tech who was supposed to work on my vehicle, in which the service manager stated the tech told him that he did not press the ebrake. I told him that it is not possible unless its manually triggered. I explained the steps and process on how to undo the mechanism to release it. However apparently the tech who "worked" on my car was not comfortable doing it and so the service advisor Brayden called his manager to ask if it was OK if he did it himself. Come to find out the tech that was supposed to change the oil on my car in the first place didn't even work on my car for the hour I was waiting. All in all Brayden and another tech Garett took it upon themselves to unlock my parking brake manually and change my oil. They were very polite, professional and willing to undo the error of another tech and they didnt even charge me for the oil change. Im leaving a 5 star review due to them being amazing people. However whoever was supposed to have worked on my car, needs to have a meeting with the managers because I believe they lied about triggering my ebrake mechanism and also wasting time in not changing the oil for the whole hour I waited in the first place. I ended having to wait about 2 hours about in total. I will definately go back if Brayden and Garett are the ones working on my vehicle! I definately recommend those 2 to take care of any customer that walks through that door.

I brought my vehicle to Tire Works because the check engine light was on and it was due for an oil…read morechange. I specifically asked them to check the warning light, and I was told a basic inspection would be performed. Instead, they changed the oil, charged me $205 for diagnostics, and told me to come back if the engine overheated again. On my way home, the engine overheated. I took it directly to the dealership, where I was shocked to learn that the coolant was completely empty. How can a shop claim to perform a basic inspection and fail to check something as fundamental as the coolant level--especially when the customer specifically reports an engine warning? This was not only disappointing, but potentially dangerous. I could have suffered major engine damage because of their failure to perform a basic check. I have completely lost trust in Tire Works and will never return. I strongly recommend taking your vehicle elsewhere.

These guys are amazing! Walked in to have my tires checked, which i knew was getting close to…read moreneeding replacement. Evan took care of all my needs, very professional and helpful! Ordered my tires, set up my install date, because the tires need to be delivered. He called me early, giving me the option to come in before my appointment, which i did. Got there, and once they took my car in, it was done in 15 minutes! Balanced and everything! Again, great job guys!

Had a terrible experience here read review:…read more The dudes over at the Mark Street location are a bunch of Joes-- drive an extra 5 minutes and head over to the Sunset Location. I came in for a brand new set of tires all around for my Mazda 3. They ended up doing the ""balancing and alignment"" These Joes ended up adding more than 14 quarter-ounce weights on a single front wheel. They were basically chasing weight. Instead of thinking, "Hey, this is a red flag, maybe we should break down the tire and check if it's good," they just kept chasing it. I took the car home. Mind you, this is my lady's car, not mine. She gets on the highway and tells me she feels a rattle going past 50 mph. I take the car for a spin and feel the exact same thing. I take it back to these guys and tell them, "Hey, I noticed you have over 14 quarter-ounce weights on the front of a Mazda 3. This is a small car; that is completely out of the ordinary." They ended up doing it the "right way" and got the balancing done. I took it back on the highway, and it wasn't rattling anymore. Cool problem solved. Look, accidents and mistakes happen. When you're working out in the field in the Nevada summer, I understand people get tired, lazy, and have customers coming in non-stop. However, a couple of days after they fixed that little inconvenience, I took the car for another spin and noticed a new creaking noise. The car has fewer than 30,000 miles on it and is only two to three years old. So, I finally decided to bring it over to the Discount Tire on Sunset Road. These guys are the best; they actually know what they're doing. They aren't just a bunch of Joes--they're all in sync and know exactly what's going on. Immediately after I brought the car in, their technician checked it out and pointed out that the weights from the other shop were hanging out of the wheel instead of being placed on the inside. Now, that wasn't the cause of the creaking noise I was hearing, but the fact that another technician could immediately point out such unprofessional workmanship says it all. The quality of work at the Mark Street location is just incredibly poor. If I were you, I would take your money and bring it over to Discount Tire on Sunset. These guys know what's up, they don't waste your time, they tell it to you straight, and they will actually address any issues with you. They don't have junior apprentices or random Joes working on your vehicle. I don't know what is going on over at Mark Street, but they seriously need to get their technicians recertified. Taking two extra days just to get a full set of tires balanced and aligned is ridiculous. It should have been done right the first time. This is basic, standard work. They are a bunch of Joes over there and a complete waste of time.