I came into this AutoZone to do a simple return of an online order and the two teenagers who were working the counter just gave me the gen-Z stare like I asked them a question about nuclear physics. I showed them my order on the AZ app on my phone and handed one of them the product I was returning. I had to ask "hello?" To him to get him to respond and he said he couldn't do anything without the box. I told him it didn't come in a box, just loose like this with a bunch of other stuff I ordered. He stared in silence again. I told him I would take it to another location with adults and left. The other teenager working there who had roughly 12oz of metal pierced into his face never even looked up from his phone. I swear this generation is missing some important brain cells and maybe some chromosomes. Avoid this location. read more

went to purchase battery and the employees were extremely rude. Sold me the incorrect battery. went to location in Boulder City and they replaced it, gave me a discount and installed it. never will return to this trash location. read more

orlando and christian have such great customer service very proffesional, i will make this autozone my to go store i dont care if i have to drive 30 miles aways if your looking for customer service proffesionalism and employes that have knowledge this is the place read more

As a Public Relation professional, I can truly appreciate the professionalism and excellent customer service that Orlando provided!(Boulder highway location) Will be an honor to recommend this store to all my friends family and colleagues. Thank you!; Tom Bush Henderson NV read more

This place used to be the best one in Henderson. since Marrie became store manager the customer service has gone straight down the toilet. all she cares about is her bonus check not the customers. you've lost me and many more customers and you can thank her. read more

Jason T is a very hard worker & super helpful ! I definitely recommend stopping by to see him for all your car troubles ! Thank you so much again Jason you are amazing I'll be back just for you ! read more

AutoZone Auto Parts - Jason T was so very helpful ! - Auto Parts & Supplies Near Me - Henderson, Nevada

My husband went to get some parts today and his truck died while there, he asked if they could give him a jump since the carry jumping box I think that's what they are called and the manager said they we not working it was not true he was told that because it was hot and he didn't want to go outside to help him in the hot sun‍ another person helped him thank goodness read more

My daughter has come to this shop and they took care of here. I recently visited the shop and they didn't have my part in stock Ryan T went out and looked at my car and ordered the part. I felt comfortable that the part was going to be right. This place hires nice and knowledgeable people that know what they are doing. Thanks Autozone Team keep up the good work read more

AutoZone Auto Parts - Front of store - Auto Parts & Supplies Near Me - Henderson, Nevada

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Brandon really helped us out ! Thank you so much for being so willing to help with whatever we need! Big shout out to Brandon for always being super chill and helpful! read more

Jorge was amazing! I had been having some troubles with a fairly new battery after inheriting a car from a family member who passed a recently. I don't know much about cars nor batteries but after Jorge came to take a look with the battery reader he recognized that it was new and recommended that we check to make sure it was under warranty! We didn't even think that was an option! Ended up being it was so battery replaced free of charge! I am grateful for Jorge's battery knowledge and recommendation. 10/10! read more

Richard did a great job. Thank you so much for your assistance. Toke good care of me, he introduced him self as me if I needed any help. Friendly service! read more

Jason was awesome !!!! Helped me switch out the battery right there in the parking lot. Extremely helpful & super friendly. Thank you

Would like to give a shout out to Jason! Went there to get my battery tested ( and needed a new one) and Jason installed the new one. He was friendly, professional and politely asked a homeless man to please leave when he approached my vehicle. Jason you rocked! read more

I have been shopping at this AutoZone for a few years now. I just had my battery replaced. The customer service is outstanding. Jason and Alicia went out of their way to make sure I was well taken care of. It is because of employees like them, I am a loyal shopper. They made a usually difficult situation very simple and stress free. read more

Richard G is a fucking asshole. Tried telling me that the parts THEY sold us weren't their parts. Then proceeded to tell me I don't know my vehicle after I'm the ONLY one who works on it. (Heavy Duty Equipment Mechanic here) he can go suck a fucking dick!!!!!!!!! Maybe lose the attitude next time. read more

If I could give negative stars I would. We bought an engine from auto zone in feb 2022. The engine has a 4 year warranty. Funny how not even a year later we are without a car as the engine was no good. Since the beginning of January 2023 we have been waiting to get our replacement engine. After they waited 2 weeks to even order the replacement, I was told a rush was put on the order and I'd have my new engine in 4-5 weeks. It is now the middle of March and still no engine. They won't even respond to my mechanic! Sad. So much for a warranty............... read more

Jason was incredible and went above and beyond and helped me change my car battery on site. He was very informative and was super kind. Made a very stressful situation a piece of cake!! read more

We went to this Autozone location to buy spark plugs for our car. I called ahead of time to make sure they had the correct plugs in stock at this store. When I arrived, I asked for the plugs for my car's year, make, model and engine, and the cashier came back with the wrong plugs. I asked him to double check, and he apologized and went back and grabbed different plugs. He checked again and assured me that they are the correct plugs. I changed coils, inspected my intake valves, Changed my oil at this time as well. After this service, My car began misfiring, and the CEL. Came on, to the point I could not drive it. I had to have my car towed to a shop, where upon further inspection they had found that the spark plugs were infact the incorrect ones. Then after replacing the plugs, the car still didn't run correctly, upon completion of a compression and leak down test, I was told that I had a cracked piston ring. I can't say for sure this was due to installation of the incorrect plugs... However, I also can't rule it out. I clearly shouldn't have trusted that they were correct. I clearly should have inspected both my old set of plugs and the new set. I don't know if the information in the system is incorrect, or what happened to cause the incorrect plugs to be given to me. However, it would have been nice to at least be offered a refund for the plugs as now I get to pay upwards of $8,000 for a new engine. However, when I called, I was told since I installed them, I couldn't get a refund. I did in fact install them, no doubt about that. read more

These guys are amazing. I came in and Isaac helped me with our sons car. He went above and beyond his job and helped replace our headlights bulb. We appreciate all that he did and for the store managers understanding all the time he had spent with me. Thanks for everything we really appreciate you! read more

I was very pleased with Jason's customer service. He was friendly, honest, and efficient.

Terrible service I ask a short chubby girl behind the register for help she has not clue what to look for. I needed a relay starter. I asked for some help she told me she couldn't. So I went out to find the relay starter she got upset because I wanted someone else to help me. Then I hear her in the back talking to some guy about me. Thank god there was some one else there that was able to help. I will never go back here The level of customer service here is terrible I will never ever go back. read more

Very helpful service, fast to help me and installed my new battery with little to no wait.

My battery completely died, had to run to auto zone the guys were so helpful. Helped me pick the best battery for the value and installed it for me in a snap. This happened at night and they still put the battery in for me. Cameron was super nice and good at his job. read more

Steve was such a great help!! He provided excellent customer service right before closing. I would recommend coming to this AutoZone and asking for Steve, he went above and beyond!! read more

Got stuck unexpectedly with a dead battery. Jay L was helpful on the phone and came out and swapped the battery for me in this heat 109!!! Thank you Jay. read more

I went in to buy a tool i stand by the registers the worker and the manger see me and ignore me i tell the employee hey can you ring me out he says get in line. I tell em bro your sign doesnt say check out he said get in line procedes to walk out manager same way answering the phone instead of attending to customers in line. What a joke bunch of clowns and they want better wages gtfo read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Henderson, Nevada

My mom purchased two batteries from this boulder hwy store back in April of 2022. The associate gave her such a difficult time looking up her account and giving her credit for her battery cores that she had brought in. Now her batteries are dead and broken and needed to be exchanged for new ones. Because of how poor her last experience was she didn't want to return back to this store so my husband and I decided to help her out and do the exchange for her. Last night, we get there 30 min before closing to handle the exchange and the associate and parts manager helping us kept telling us they couldn't find the warranty. We literally had brought the original purchase receipt with us. She said we would have to bring it to the original store where the purchase took place. We were literally standing in the store where it took place. It's like it was her first day as a manager. Come to find out, once the purchase had been complete in April of 2022, the original associate didn't add my moms information to the warranty. The shift manager at this boulder hwy store started out by giving us the run around and saying they would not be able to do the exchange without the warranty information. I look at the receipt and read the whole thing until I see where it says first name, last name, and 702-000-0000. I ask her if the original associate must of setup the warranty incorrectly and she agreed. I frustratingly exclaimed how much I hate incompetent employees. She said that we would need to wait until the sales manager returns on Monday before we could see if maybe he'd agree to help us. I told them my mom had work at 5am on Monday and she needs her truck running to get to work. She said there's nothing she can do. I called my mom to see if she wanted me to buy new batteries and she said she would prefer that but from a different company. I said okay. I asked the associate what time on Monday would the sales manager be in. She didn't know what time and then started to say she doesn't know if he'd even be in because he was returning from Covid leave. So it changed to Monday or Tuesday and she had no idea what his schedule is. I told my mom all this and gave her the option of me bringing her to work at the ungodly hour. I hang up with my mom and the shift manager maybe felt bad for us and said she would call the sales manager to see if he would approve the exchange over the phone. I said that would be great and very helpful. She called, he didn't answer. She told me to give her a call tomorrow and hopefully she will hear back from the sales manager. I gave her a call today and she let me know they could do a return and exchange the batteries, but they only had one in stock. My mom has a diesel and she needed two. I asked if I could go to another store and have them do the return so I could save a trip. She said I could and to have them give her a call if they try and give us any issues. CJ, a manager at the other boulder hwy store handled all this very well. He was a little worried he'd get in trouble for doing the return but understood the importance of customer service and didn't want us to have to travel to the other store that rightfully deserved the loss. He was very transparent and took responsibility for this stores mistake. MVP for sure! I told my mom to stop wasting her money and time down at this autozone just down the road from her house and take the extra 7 minutes to the other store. Huge difference in management and operations. Thank you CJ! We appreciate the effort. And I'm very glad we didn't have to step one more foot in this store. read more

When I went to Valvoline down the street on wigwam and pecos I was referred to AutoZone because my battery was in the orange zone. I listened to the advice went right to autozone... now here's where the frustration begins... in 2021 I bought a BRAND NEW BATTERY from this autozone and then had to come back in 2022 to replace the battery.. thankfully it was covered under warranty... then here I am in 2023 pulling into the same parking lot with the same issue not nearly A YEAR LATER. I approached the counter nicely hoping to get help with a battery that had been replaced a year prior, I was told we can't replace it because it's out of warranty even thought they supplied this battery to me less than a year ago... so I asked for a manager. After waiting almost 20 minutes EUGENE, the store manager, decided to come out from the shelves and tell me there was nothing he could do and gave me the same story. Now I asked for the district number, I was provided the number for the store. I sat in the parking lot and before leaving called to make sure I had the right now, Leon a manager from another store was inside and ran outside to help me when he realized I was outside. He tried begging Eugene to change my battery for free and apologized for the way I have been treated. It was not until then, Leon referred me to the district number. I left a voicemail tonight for the district manager and look forward to getting a new battery from EUGENE. While speaking with the lovely man Leon, the older woman, who initially helped me started talking trash while getting into her car that evening. It is safe to say, I will be following up on how I was treated tonight by these employees at Eastern on Wigwam! read more

Hats off to Carlos! I ordered spark plugs online and when I arrived they weren't in inventory but Carlos hunted them down. Saved me a lot of time! read more

After my battery was giving up on me , I had to replace it , I was hoping they could change it there for me or I wasn't going to make it home after O'reilly refused because it was the complicated kind , well after taking a look Dray ( I think that was he's name said yes ) but a gentleman name James ended up changing it for me because the store got kinda busy , he was really nice and didn't look bother even though it was hot , complicated battery change and almost time to close , he was even making a conversation with me and was very funny , I really appreciate you guys from the bottom of my heart , employees like you is what make our days , thank you Dray & James you guys are awesome. read more

Aaron was awesome. I went to Oreileys first as that is where I normally go. It was raining and the guy told me we don't have rain slickers and I have to work late I can't be wet. I 100 understand. However not the case at auto zone. Aaron took the battery out I drove back to Oreileys to exchange out their warranty battery. Aaron then installed the battery in my car. Not even their battery. Thank you Aaron. I will 100 come back again and recommend. Which is was not just him the other workers as well were inside and in the parking lot trying to help other customers. It was like an auto mechanic shop but without the pay. Thank you all. read more

Told me my part was in, I walked for 38 minutes to there store just to find out that the computer said it was received but they don't have the part, they said it'll be there by 10am next day and now I been on hold for 20 minutes, terrible customer service read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Henderson, Nevada

Had a great experience with the crew here when I needed to warranty the front rotors and pads for my minivan. I was pleased that they actually honored the warranty without any hassle. I'm on a fixed income and every penny counts m. read more

Jason is the man! Had a check engine light on and he educated me quickly on the issue (purge valve). He sold me a new valve and I changed it out in five minutes--problem solved. Thanks Jason. read more

I have been an AutoZone customer since I was a teenager with my very first car. I am now severing my relationship with them. I woke up to a dead battery last night and had a friend take me to AZ thinking it was maybe my starter. It wound up being the battery. I bought one for $251.42 before the core return of $23.84. I went to work this morning, then to Walmart and found the exact same battery with the same three year warranty for $151.55 after taxes. AutoZone will not give a refund for the battery as it is now considered "used" and will only give $20 to buy it back. They will not do a price match or anything to help me continue to be a satisfied customer. That's a $99.87 price difference. That $99.87 just cost them a 40 year customer. It's a shame as I frequented this location with no other previous problems. Make sure you ask questions about their return practice before you lose your money just like I did. read more

An Autozone in a strip mall next to a tattoo shop! What a lovely place, it's hard to see inside to really tell if they're open or not at times. When you go in you'll find overpriced chemicals that are at least $1 or higher per bottle or can (compare Lucas fuel injector cleaner pricing as an example of what I mean). I seem to find myself here because I made the mistake of buying a Duralast battery which that product seems to have issues with Vegas's climate extremes. Counter and checkout service here can be hit or miss. Sometimes it's great, more often than not it's slow, and sometimes the service is so clueless I expect them to try and sell someone muffler bearings or blinker fluid for turn signals. In fact service can be so bad I've complained to their regional offices 2x and to their national corporate office once. 2 Stars. At least their rewards card doesn't suck. And even as bad as they are, they always beat Pep Boys...don't even get me started on how bad that place is. read more

I need an air filter for my car, and after looking and looking, I couldn't find a single one that would fit into my 2012. When asking an employee, he told me that they are "special" order because it is a newer car. The employee was kind, but it is frustrating that inventory isn't really up to date with new cars....shouldn't they at least in the back if not on the shelves...? read more

After getting stuck on the strip in Las Vegas we headed to auto zone on our way to Loews resort in Henderson. Mr. Smith a lovely overworked employee was happy to help us out. He came out to the car checked for codes when nothing came up he then checked the battery. The battery on the awesome mobile was gone boo! He gave us a super good deal and even installed it for us. You would think he was giving us the battery the way the manager kept pulling him away to go work inside a dozen times. If it weren't for Mr. Smith's great attitude and help this store would have not gotten so many stars!! Thanks again. Lots of love from one happy San Diegan Monkey! Besos! read more

Terrible service, went to get a key copied was told it couldn't be done. Went down the street to Lowes was helped quickly and key was cut with ease read more

I love these ladies & gentlemen? At 9 at nite, the Boulder location was open, had the battery I needed waiting. & installed it for me no charge!! Refused to take a tip!!!! This is one of many times they have graciously helped me all with a cheerful disposition!!! read more