My wife and I took our Dodge Journey to Sansone's Automotive after reading reviews highlighting their customer service, friendliness, and, most importantly, their expertise in diagnosing and repairing vehicles. We have to say our experience at Sansone's was top-notch--second to none. Given our past experiences with less trustworthy auto repair shops in the area, we were initially cautious. Eric was exceptional from the intake process through diagnosis, communication regarding our warranty coverage, and clearly explaining his findings. His professionalism, integrity, and honesty came through clearly, even over the phone. What also impressed us was their follow-up call seven days later to check whether everything was running smoothly with our Dodge Journey. This level of care and customer service was both refreshing and greatly appreciated. As a result, my wife and I have already decided that we will be returning to Sansone's for both of our vehicles' repair and maintenance needs. Thank you, Sansone's Automotive--you guys rock. To anyone reading this, you can trust that you will not be disappointed with their care, honesty, and workmanship. read more

I took my Audi down there to get my brakes repaired. The lady on the phone was very nice and she called me twice and gave me the same information regarding the cost twice. I write down how much she said it was on the invoice. I get there to pick it up. My husband goes in and suddenly for no reason it's $400 more. Also, that was the last day my brakes ever worked correctly. They started screeching unbearably. I called them. They tell me oh there's lots of reason why your brakes would squeak well, I've had that car for a long time, and they never squeaked until you did the so-called very expensive repair because I have a European car. I don't trust them so I take them to another mechanic. The mechanic looks at that and said those are the cheapest brakes you can find so, they lied and said that they had put good brakes on my car and they absolutely had not. It doesn't matter how nice they are. They're lying straight to your face and overcharging you. read more

Nice guys but don't expect fair pricing. $140 for a cabin filter change??! It literally takes 15 minutes! And, that's in addition to the $200 "A/C diagnostic fee" which could likely have been avoided had they just checked the filter first (any decent mechanic would). And, they never quoted me a price before the work (for the filter change), or I would certainly not have approved it. I had other work done in the same visit, and they very clearly told me the prices--just not for the filter. They also gave me a $7000 estimate for more "recommended" work, but I'll be looking elsewhere based on their suspect pricing. They can keep my $140, but I won't be back. And I'll be sure to change my own cabin filter in the future. read more

I'm really torn writing this because the people themselves were very friendly. The woman at the front desk was incredibly kind and helpful, and I genuinely appreciated that they arranged an Uber for me to get to the shop. The gentleman who called to explain what was wrong with my vehicle was also polite and thorough. That said, the actual pricing and billing left a bad taste in my mouth. The quote I received was $6,000, which was substantially higher than the $3,000-$4,000 estimates I received from several other reputable shops. I'm all for paying for quality work, but that kind of difference made me feel like I was being price gouged. What really pushed me over the edge, though, was the diagnostic fee. I was told it would be $160, which I agreed to. When I went to pay, the bill was over $190. When I called to ask why, I was told they "had to put some oil in the car to diagnose it." To me, that feels scammy. If you're going to charge more than the stated diagnostic fee, that should absolutely be communicated and approved beforehand. Adding extra charges without authorization--especially after I declined their high repair quote--felt wrong and unprofessional. Because of that lack of transparency, I wouldn't return and I wouldn't recommend the shop. Friendly people, yes--but the pricing practices made me lose trust in their integrity. This was a two-star experience for me. read more

What an incredible place! The kind of place that makes you feel like you've travelled back in time to a nicer time of true customer service. I did a LOT of research to decide where to take my car after moving to Vegas, and Sansone came in very highly recommended online. I've found to that to be VERY warranted and true. Even on my first dropoff at Sansone, I was in the waiting area with other customers and several of them started chatting about how much they loved Sansone and wouldn't go anywhere else. One woman said she drove an hour from home to get there because she trusted them so completely with her car. You will be greeted at drop off by the most friendly of staff. And after you've been there once, they know exactly who you are and what car you have. I was amazed on my second time calling for an appointment that they called me by name and knew all about my car. And unlike SO many mechanics, the staff at the front desk is willing to chat with you about your car and hear you thoroughly. I needed a radiator and the pricing was VERY fair. The repairs were done quickly and so efficiently. And because I have just purchased a used car, I had a lot of questions and concerns about being proactive on maintenance that the dealer might have overlooked. They took so much care to really examine the car completely and give me their assessment. And you just know they're honest and not trying to fix things that don't need fixing. I had one questionable issue with something on my car that another mechanic could have easily manipulated and gotten a thousand dollar repair out of me, but not Sansone - they actually explained the situation fully and helped me avoid an unnecessary repair at great expense. I've heard from several other customers just how trustworthy they are, so from my experience and from others, I feel so incredibly confident about trusting my car to Sansone. I wouldn't go anywhere else. Oh, and to top it off, they make sure you have a ride to and from your drop off so you don't have to spend hours waiting on your car. And while I expected that price to be passed on to me, it was included in the price of the repair. May I also add that my radiator repair had been looked at and estimated by a couple of other shops prior to my finding Sansone's and their prices were significantly higher! So I got a great price AND a ride to and from. What a gem! Love this place! read more

I've been taking my car to so some for the last two years and recently had an oil leak that the charged me $1200 for oil filter adapter housing, which I thought was fine and then 2 weeks later my engine starts smoking and I take it back to them and they say I have a blown head gasket and that I need a whole new engine for $12000 INSANE! Literally had me without a car for a month and then I take it to AAA auto repair and they said all it was was a new radiator cap which is only a $30 part and repair!!! I don't know if their workers just don't care or they were being slimey and trying to get more money but it was just WRONG!! WORST REAPIR SHOP IN THE CITY, DO NOT GO THEY WILL SCAM YOU! My whole family and friends will be taking their business elsewhere! So DISGUSTING! read more

Everything!! they're so accommodating and honest, which is a rarity in that industry. I have a 2025 Sportage hybrid plug-in with a valid warranty but I don't even bother going to the dealership. The staff at the front desk are true professionals and treat you like family. I would recommend them to anyone who's looking for a great full mechanic shop. read more

I have been a loyal customer since I moved to Henderson. However, I will not be returning. I brought my car in to have the air conditioning inspected. I was told prior to that it would be $49.95. That's apparently for them just to diagnose it. I had no leaks, and only needed coolant. That cost me an additional $194.56 . The paperwork states that they replaced service valves, but the gentleman on the phone told me that they only needed to add coolant. Afterwards I was told that the AC was guaranteed for 3 years. They did the EXACT SAME AC repair on 4/20/2024. According to my records they replaced the service valves and added coolant then too. To my way of thinking, what they just performed should have been 'warranty' repair. I was also charged an additional$120.25 for them to diagnose a rough idle in my car. They determined ( correctly) that I needed to fix my transmission mounts. The quote was $2100.37. When questioned why it was so high, Eric stated that the bolts alone were going to cost $1400. Hello? I immediately took my car to another dealer, and was quoted $630 for the same repair. As a woman I used to trust them, but now I feel like they are sticking it to me because they think they can get away with it. I had recommended them to several friends , but I have called my friends to let them know my most recent experience. It's really sad to loose customers because the front desk is talking out of both sides of their mouth! read more

Brought our SUV here and they bent the hood. Won't properly drop flush now. They told us to bring it back and then argued that it couldn't have been them. They had video but video shows from above, not on the side or looking head on. Of course it'll look flat from above. Im glad we took pics as soon as we notice it after we left. There was more, including the defensive arguing. We won't be back. Plus, word of mouth is big. read more

I called as I had the engine light come on . We were on our way to Los Angeles. We got to the garage 10 mins before they were to close. The gentleman was kind to fix it immediately. They didn't have the part and the secretary went and picked it up. I've never known anybody to take the care to be so kind as to fix it my car. Thank you to all the staff and management to take such good care of us. Thanks a million. read more

Chuck has been with Sansone's for I guess all most 20 years ? He is the Reason I have been going there that long ! He doesn't try to over Sell you , He's a Honest Guy!! THAT's why I Continue to go there , and that's the only Reason!!! read more

Heard about this shop from my mother in law back in the 1990's. We take all of our cars for oil changes and service, really nice people.

I had some noise coming from my 2013Rams suspension. Although I'm mechanically inclined I couldn't pin point it. I'm very picky about who works on my truck, other than me. The reviews and location were a good match. Brought the truck in and explained the issue with Eric. Eric had his suspicions on what it was and was correct in the end. The lower control arms were done for, and needing replacement. The communication was really good by both Eric and the gal at the front t desk. They say they'd call, they did (rare) in saying all of that they got the truck fixed and aligned in a few days (parts) The biggest struggle was the cost to do the work. Approx $2200! I was In total sticker shock. The Dodge dealer quoted far less than that for same repair order. The receipt upon completion only showed the cost of the complete repair. Nothing itemized which was a bit concerning. Overall very happy with the repair, but feel I may have been overcharged for 2 control arms and an alignment. $2200. An upgraded set of lower control arms run about $500. So, $1700 labor? Seemed a bit much. Overall I'm very happy with the repair, but OUCH. I had a water pump, Thermostat, belt, hoses and a block flush done for less at Dodge. I'll most certainly get quotes from Sansone's for future repairs, but I'll have to also look at dealer pricing for gauging costs. Great shop but can be cost prohibitive if you're not careful. read more

I took in my Caddilac ATS the dealer wanted to charge me an arm and a leg I came here they were transparent and gave me a great price they are the best highly recommend!!!! read more

I had them do a Pre Purchase inspection on a Mercedes, I planned to buy. They gave me a detailed list, including pictures of what is needed. Tommie Sue, who works the phone was so helpful. I highly recommended this shop. read more

They were friendly and finished the oil change on time. The waiting area was clean and had coffee and water for their customers. I will go back for future maintenance on my Lexus vehicle. read more

I have been bringing my Hyundai Tucson to Sansone's automotive for the past few years and learned about them through my husband who regularly brings his vehicle in to Sansone's as well. I come in for my oil changes and other things that may need work on my Tucson. They do nice work, are a trustworthy business and highly recommend them. Thank you so much! read more

I read a review from a Maree D. She gave one star and stated very negative things about this business. One of her complaints was a charge of about $502 in labor to align her vehicle and replace two coolant hoses purged the air out of the system and refill a coolant in today's automotive world $502 is probably around 2 to 2 1/2 hours labor which is not out of line for doing all that work. They probably should've charged more for it. I would not pay any attention to this ladies survey. She does not know what she is talking about and the research I've done about this business shows everything to be tiptop. I would highly recommend the shop to work on your car.. read more

If I could give this shop negative five stars I would. My lady and I took in her jeep for a check engine light and would not pass smog. They said they replaced the fuel tank and assured us that was the problem. After picking up the car we went to put gas in the tank and the gas pump stopped at 3/4 of a tank and read the tank was full, $860 and two days later the check engine light came on again. When we called back they said to bring the car back and they'll see what's wrong with it again. And told us they might have to charge us another $160 diagnostic fee and do a thorough check this time. And also we already knew the engine mounts were bad and needed to be replaced however we did not have the money to replace them at the time. And now of course the vehicle is shaking worse than when we brought it in! I regret taking our vehicle here. read more

Mike and his guys really know what they are doing. Which is why I trusted Sansone's Automotive with both my car and my husbands car recently. One of my dad's best friends recommended this place which isn't too far from my house. After looking them up on Yelp, and reading their stellar reviews, I knew this was the place we needed to bring my husband's car into. My husband's car is a Ford Fusion that we bought used years ago. It had a "kill switch" installed on the front driver's side for anti-theft I guess before we got it. For some reason, my husband accidentally hit it and the dang thing kept acting up. Basically, we couldn't get the car to start when we needed to, which is a pretty important thing ha. We took it in here when we finally did get it to start and they gave us a quote of around $120, which to us sounded like a really good deal considering we were thinking it was going to be a lot more. They took the kill switch out no problem, and even noticed my husband needed his oil changed so they did that, too. I was so impressed that when I noticed my oil was leaking in my car, I decided to take it in the very next week. Fast forward to now, and I had taken my car in, a Toyota Corolla, and made an appointment ahead of time (which I highly recommend). Mike called me and explained I needed the entire oil pan replaced, walked me through the cost, and then mentioned he checked the battery which was on the verge of death (I believed him because my lights had been flickering in the car and I totally spaced telling him I wanted them to check that out, too). He replaced everything for me and had my car back the very next day. My dad came in with me to pick up the car, and he and Mike ended up chatting for another half hour about what was wrong with my car & why the oil was leaking. My dad used to fix cars back when he was a kid so he enjoyed chatting with Mike. I was so impressed with the service and transparency here that I don't think I'll be taking my car anywhere else. Thank you so much again to Mike and his team for getting our cars back in working order. And thanks to the stimulus check for basically covering the cost of these fixes hahah! read more

We have been taking all my vehicles to Sansone's for 20+ years. We appreciate Chuck and staff for their friendly and great trustworthy service. Highly recommend Sansone's! Jon & Martha W read more

Great place to take your vehicle. I had a check engine light on. They got me in right away and took care of the issue. Great customer service! I'll definitely go back if I have more car trouble. read more

Great people did a great job I will be using their service's again and I recommend to anyone thank you Sansone's automotive

Following doing his research online, my husband took our vehicle down to this shop. We had a leak on our steering fluid (a lead or crack in the fluid storage container). Something quite simple. The steering had come out of alignment, with the steering wheel off kilter. Rare for us, but nothing we hadn't faced previously in a lifetime of driving. After 24 hours my husband chased them up to see what was happening with our vehicle. He was told that the rear subframe was out of whack, and the rear wheel faced outward slightly. Ah, wreck maybe? Well, we purchased the vehicle in 2015. It had been used to ferry new car buyers from Auto Mall Henderson up and back to their homes. The vehicle had low miles and we checked to see if it had been involved in a wreck. As far as we knew, it hadn't, and was still owned by the dealer. It was just time to replace it. Since 2015 we had never been in a wreck. So, my husband asked if they had sorted out the issue the vehicle was brought into the shop for. The answer was that they hadn't looked at it. He then asked them to do so and give us a quotation on repair. My husband then had to call them back three hours later for the information. He was told to replace the possible cracked hose (a common issue), and the second hose, the job would cost $702. Umm, two plastic pipes would be replaced, and presumably the fluid drained, replaced, and tested, and the steering wheel put back right. Even if you say that the pipes replaced would cost $200, then it is $502 in labor to drain the fluid, change the pipes, refill fluid, line the vehicle up and loosen the bolts on the steering, align the wheels, and do the bolts up. I apologize if I have missed steps in the process. What really concerned us was the fact that they found what they stated were major faults, without even resolving what the vehicle was taken in for. Other than the repair we had taken the vehicle in for, we have basically had a good vehicle. It had always driven perfectly well, with no issues. The damage the shop was stating was present, would have taken a very heavy rear end collision. We had never had one, and as far as I am aware (and, as someone who is former law enforcement, I do check when purchasing), there was no collision prior to our ownership. Even if we were wrong, we had never experienced any of the issues the shop stated were a result of the damage they stated we had. So, to sum up, bad communication. We had to chase everything up. Then, when being asked to do a simple repair, they didn't look at that after 36 hours. They did look at something we never asked them to examine though, and started telling us there was major damage, which, presumably, would cost thousands to put right. Even if you say, thanks for looking over our vehicle for us, they didn't even look at the issue it was in the shop for, until we pressed them to actually do it. Lets hope that it is particularly poor communication, and not what I suspected. read more

These guys have been around for a long time and really know their stuff. They are fair and trustworthy and the shop is immaculate.I highly recommend. read more

A nightmare to do business with this company. Mario, the mechanic has no idea what he's doing. He compensates for lack of knowledge about cars by yelling at the customer when they ask for clarification about the issue and repair. Rare to find an automotive company this incompetent in 2024. read more

First time I used this place. Set an appointment and was quickly taken care of. Staff was very nice and no extra charges. What I was quoted was what I paid. Will be using them for everything. read more

Took my Toyota Sienna in for a service after 7 years and 30,000 miles of no maintenance whatsoever besides oil changes. I knew it was in need of some TLC from qualified mechanics. Called and spoke to Mac and explained my problems and she said just come in and Chuck and Nick will take a look at it. Upon arrival at the appointment time, Chuck and I discussed what I thought was needed. He said ok let me take a look at it and I'll get back to you. Called me that afternoon and told me the things of which I knew, rotors and brakes but what I didn't know about was that I needed new struts because they were leaking. After giving me an estimate verbally I said ok proceed. Picked up the car a couple of days later and I have to say wow the car now drives like a dream and now I can go for another 5 years. Thanks to Mac, Chuck and Nick. I will recommend you to everyone I know. read more

Ok, first off Chuck is a wise man and really listens to you and let's you know what you need before just selling you everything you might not need like other places. First the first conversation to first meet in person Chuck was great to deal with and understanding and really just took a few minutes to talk to me. So about service it's been fantastic- I had my Front brakes and rear brakes done at such a great money value $$ their was no way I wasn't going to get the job done here. I called many other places and had a good laugh at the price they told me. Mieke was a joke- they quoted me $1,200 over the phone. Another shop quoted me $940. When I found Sansone's I knew this was the place to get the work done. Easily located by the Galleria Mall and the Expressway, great little location. I got their at 8am in the morning and by 2pm my car was done. Brakes come with a 3yr or 36,000 which ever comes first. It's good to know that theirs still stand up mechanic shops in 2022-23 because we need that. The lobby is Small but it has couches and coffee for you to sit and drink a cup. Yes I recommend them- I will be telling my circle and co workers about the great experience I had here. Sorry no photos this time. When you go or call Talk to Chuck. read more

Great Customer Service and Friendly staff. As well as great deals on their services. They know what they are doing and are super informative when it comes to anything you have questions about. read more

Been on the lookout for a trusted locally owned and operated shop since I moved here from Michigan. THIS IS IT! Worth the drive if you're far. For me it's a solid 30 minutes there and back. I have been to 3 other shops around town, and these guys have it together. You can talk directly with the owner, Mike, and all his crew are well seasoned pros. Highly recommended - I'll be bringing my cars to this shop from now on. read more

Had an AC issue, the guys told me to bring it in first thing in the morning. The were very courteous, very honest did a great job, fair priced. Great communication & had my truck back in the afternoon. read more

Love this place! They always have amazing customer service and can't go wrong with how honest they're with my vehicle needs!

I've been bringing my cars here for a few years so I'm very disappointed in what happened. In September I brought my car in for an oil change and they told me my turbo coolant line was leaking so they replaced it. Fast forward to January and the check engine light comes on with a code for the turbo charger. I brought it in and they told me I had to take it to the dealer because it was under manufacturer warranty. After taking it to the dealer, I found out that parts were missing to my turbo, and it was never put back together correctly. My turbo did not need to be replaced. It just needed missing parts and to be put back together correctly. This mechanic is the only person that has ever touched the turbo on this car so they cannot tell me that this was not their mistake. It also voids the manufacturer warranty on my turbo so thanks for that also. The dealership suggested that I take my receipt back to mechanic and ask to be reimbursed for the labor, but I feel like that would just be like beating my head against the wall and not even worth the hassle. read more

Sansone's Automotive - Auto Repair Near Me - Henderson, Nevada

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Brought my car in and paid for an oil change that included a multipoint inspection. Oil change was quick which was a plus however the multipoint inspection was not done on my vehicle. I would've been better off just going to the dealership. read more

We've been bring our Toyota Tundra and Lexus IS250 to Sansone's for years. Thanks to Chuck and crew for always taking care of our cars and providing us with excellent and prompt services and fair and affordable prices. Although we live in the NW part of town, it's worth the drive for us to make sure our vehicles get the attention they need. Thanks, again! read more

Another world class experience and getting an oil and filter change. While I made the appointment a few weeks ago and requested I wait. They had it done within 30 minutes. They deliver. read more

Excellent service. Very professional, knowledgeable, and trustworthy. Easy to talk to about repairs. This is now my shop.

I stopped into this garage today. I asked for a quote on a brake job. The guy looked at me as if I has two heads. " How do you know your car needs a brake job"? "The Dealer informed me that I need all four Rotars & Brake Pads. "How much for a brake job on my vehicle "? "He says how can you ask that question? Really? It's a simple question! Both guys were complete jerks! read more

After having spent over $15,000 there over the years that creepy sensation that you're somehow being conned has always been there. I just don't know...the front desk guy's demeanor and behavior makes me want to stay away from this outfit. So I will. read more