Any time I have gone to this location it has always been a pleasant experience in customer service…read moreand finding whatever I am looking for. The staff are kind and helpful, even hands-on. One time I needed help locating the correct and changing my windshield wipers. The gentleman behind the counter helped me find the right pair, assisted me at the register, and changed the wipers for me - all while showing me how easy it is to do it myself next time. Another recent time, I needed help replacing a dying key fob battery and an employee helped me from start to finish. I really appreciated his patience and willingness because I know the dealership itself would not have gone above or beyond (and they would not have held back overcharging me). If you're ever in the area and need stop by, do not hesitate! Although it's situated on a busy, main street (Springfield Avenue), parking spaces are available on the side of the building as soon as you pull in.

Needed some oil on the 4th of July - they were open - and the staff was courteous and helpful -…read moregood job guys

I usually do basic oil change on my old car. However, the oil plug was stripped. I made an…read moreappointment and brought my own supplies Motor oil, oil filter, and new drain plug). I went right as they opened gave them my keys and took a long walk and waited at a deli nearby. I walked back after an hour and my car was done. $70 with tax and the washer seal they supplied. Good price and not too long of a wait. I didn't want to be a Chad and insist of them using my supplied material but it was a non issue they didn't care at all. It would have been better if they called me right after the work was done but I didn't have anything going so early that day. They are mechanics not a receptionist by trade. so it can slide. Cash is King

Eli, Ben and their crew are the best. Been going to their shop since they were in Cranford, at…read moreleast 30 years ago. They are super capable of fixing any issue that comes up. Very trustworthy and reliable. Highly recommended.

hi I yesterday bought 3 tires from store 017973 and invoice 291387…read more In store, when I called (there system says they record each call) person told me tire cost $220. At store he sold me for $264 after they being installed. I wish he gave me temp invoice. At phone, he told me rebate of $170. At store, he reduced this to $70 . Now when I tried to submit, it's said that promotion is for the purchase of a full set of tires, quantity 4. Per the information received, 3 tires would not qualify for this offer. unfortunately, I think their store rep deceived me and gave me wrong information. Also, as I was sitting and waiting, I felt person doing sales are little hard on customer and gave information in bits and pieces so to confuse customer and so do sales to help store and not customer.

I came through without an appointment on a Sat morning. And they took me as of I had a appt…read more Anthony was really a guy I'd want to welcome me to getting car work. He can make the Bad seem simple. Especially liked seeing you talk to older women. Making them feel comfortable. The lobby is spread out for social distancing. There's a sanitizer when you walk in. The place is clean So came in for a slow leak in tire and they took good care of me and at reasonable time for nit having a appointment in a covid world The price for 4 tires weren't too bad. The time frame it took was little long, but can't nor would I complain since they took me with no appt. This location does good work

I called and made an appt today 1/21 at 3pm to have my wife's Audi looked at for new tires…read more The desk girl ignored my appt and said I spoke with a call center. I didn't speak with a call center. No manager or tech was available to look at the tires. I guess this business doesn't like money. I'll find another tire shop with better customer service.

Came here to fix a puncture due to a nail in my tire…read more They repaired it fairly quickly... I believe they called me within an hour saying that it was ready. Staff was very friendly. It looks like there is some waiting room. Also a few food options in area, including a sushi place across the street.

I got a coupon online for an oil change. One today at 9 o'clock. They took me an immediately really…read morenice guys as everyone says work was expertly done recommended.

. I went in to get an oil change and this location no matter who I interact with at this location…read more They're always very upbeat and accommodating. I was waiting for my car and the manager and Dan came out and asked me if I was here for a top off or an oil change and I said an oil change and they honestly told me that I had 60% oil life remaining and that I really didn't need an oil change unless I wanted one. Nowadays, they're aren't too many places you can go where they're totally honest with you. They didn't have to tell me that they could've just changed my oil I am very impressed with this location and will continue to go there and Dan is always pleasant and accommodating. I highly recommend this place.

Great place. Very happy with my continental tires. Very friendly staff and they show you everything…read morethey do. Also after researching I noticed they have the best price in the area. HIGHLY RECOMMENDED!!!

Horrible !!! Looking for BMW tire- Continental run flat. Not in stock. Requested for special…read moreorder. He advised me there were 2 different tires with the same specs. I wasn't sure which one it was so I told him I would check my vehicle and call him back . He gave me a price of $275 for the cheaper option. I then told him I'd call him back with the right information. He then began to call me cheap and that if I wanted to spend less money on a tire to go buy a Toyota Corolla. He continued with how i can't afford a BMW and I'm an idiot. I don't have a problem on price. I'd prefer to pay more money for better service. They lost a customer. Subsequently, I contacted BMW on availability which I should've done in the first place. They told me my tire is $199 each. Thieves !!!!! Avoid them at all costs !

I got new tires from here in May 2025. Tread life was 70k miles. Well, I am back just shy of a…read morecomplete 12 months. And the tires now have 66,000 miles on them (yup 66k in one year). And the only reason they are being changed is because one of the tires have a bubble in it. And I'm not one to replace 1 or 2 tires kinda guy. I got to do all 4. They don't have the exact same tires. But they have 4 that's a step up on quietness and comfort. So for a couple extra dollars. It works for me. It's a tire joint so I don't expect super clean sitting area. But the waiting room will do to keep our the cold. I like that they are thorough in the job they do. They back their work and they got very good prices. They sell custom rims alone and sets rims & tires. What is not in stick can be ordered in few days. Definitely I'm keeping this place as my tire shop

I drive 3 hrs one way to purchase a tire that was listed online , paid for it picked it up…read moreAnd took it to a reputable shop to have it installed and they found a leak in the side wall. I called the shop To report the issue and was told it was sold in as is condition and there was no express or implied guarantee. The tire was very reasonably priced which is why I drove the distance . When I called to inform them the tire had a hole in the side wall I was told to bring it down they would patch it . I was led to believe the tire was in good shape and was checked out before listing online . They accused the shop I took it too to have it installed on damaging it . These individuals treated me like I was diet and made no attempt to correct the issue I do not recommend this place to anyone and advise extreme caution when dealing with them My course now is contacting the attorney generals office and filing a complaint with the consumer affairs division The BBB And writing as many reviews as possible Altogether I invested 6 hours of travel time and was told very simply I am stupid and what I think doesn't matter I have been in buisness for 30plus years and I could never get away with treating my customers like this . This company needs too learn to appreciate their customers and how to be respectful Do not belive a word they say

They are so busy that you generally need to make an appointment a week or so out. Brian is super…read morehonest and does great work. His prices are fair, too. I would highly recommend his business if you need any auto repairs.

just left Brian's on a short notice walk in. the staff (Dana, Tim, and Brian) couldn't have been…read moremore helpful and kind. Only place I'll be taking my car for here on. 5/5 highly recommended!