hi I yesterday bought 3 tires from store 017973 and invoice 291387. In store, when I called (there system says they record each call) person told me tire cost $220. At store he sold me for $264 after they being installed. I wish he gave me temp invoice. At phone, he told me rebate of $170. At store, he reduced this to $70 . Now when I tried to submit, it's said that promotion is for the purchase of a full set of tires, quantity 4. Per the information received, 3 tires would not qualify for this offer. unfortunately, I think their store rep deceived me and gave me wrong information. Also, as I was sitting and waiting, I felt person doing sales are little hard on customer and gave information in bits and pieces so to confuse customer and so do sales to help store and not customer. read more

I came through without an appointment on a Sat morning. And they took me as of I had a appt. Anthony was really a guy I'd want to welcome me to getting car work. He can make the Bad seem simple. Especially liked seeing you talk to older women. Making them feel comfortable. The lobby is spread out for social distancing. There's a sanitizer when you walk in. The place is clean So came in for a slow leak in tire and they took good care of me and at reasonable time for nit having a appointment in a covid world The price for 4 tires weren't too bad. The time frame it took was little long, but can't nor would I complain since they took me with no appt. This location does good work read more

Firestone Complete Auto Care - Roped for social distancing from the staff - Tires Near Me - Woodbridge, New Jersey

I've called three times & they continue to put me on hold after picking up the phone -there's no salutation whatsoever- no one says please hold - NOTHING just Firestone music - such BS -What terrible customer service after going to this location for 2 years read more

Happy Tuesday Adventurers! This place is probably one of the most decent sites to have your car fixed for variety of items. Everyone has always been nice and I've been coming here for over 10 years. Granted I am sure that everyone has different experiences or expectations but this for the most part has been within reasonable pricing and timing. I would suggest coming here early or scheduling an appointment because it can take up to two hours depending on what needs to be done. But this seems to be the standard and common sense with regard as to when getting any auto repair. The guys always try to get the best pricing and use whatever coupons are available which is great. Will continue to come back here because of the politeness. read more

I had a longer wait due to covid but let me tell you the service level and professionalism was un surpassed I was there to have new tires mounted by third party vendor They gave me the same service level as I would of gotten if I had purchased them there I was shocked that Tech actually took tourge wrench to lug nuts to set to factory's spec THATS CLASS I would say if you want a great job professionally done don't hesitate to make an appointment!!! read more

Good service . Solved the a/c & hard running issues at moderate cost and competently done . One complaint inside of truck was left filthy with greasy finger/ footprints all over drivers side. I would have rated 4 star except for that. It's hard for me to imagine that the site manager doesn't inspect every car the technicians work on when it's finished. So as an update I did contact the 'social care.com 'address as Firestone responded. Nothing. So the only thing worse than leaving my truck dirty is to respond to yelp review and say "contact us and we will make it all better" and then when you contact them no response Update : sent contact info as requested 2nd time . Still no contact. Not sure what kind of customer / weak review followup this is . Anyway good service and acceptable pricing just be prepared to have your car cleaned after read more

I needed 4 new tires and an alignment. The tires I wanted are models they carry but don't regularly stock. The tires were in the next day, installed and alignment corrected. Price was reasonable and service was great! read more

My car had numerous little issues that I was unable to identify myself. The professionals at this firestone location were courteous and knowledgable and were able to fix all of my vehicles within a timely manner. I highly recommend this location for any vehicle issues you may encounter. I would definitely go back in the future. read more

I've gone to this location a handful of times, and the last few times my car came back less than perfect. Since I was growing less satisfied with their service, I decided to look into other auto shops in the area. The other shops came back with much lower costs for this repair. This Firestone location over priced me by 48%. read more

I got a flat tire while I was parked nearby. I realized I was not going to make it the whole way home on the Turnpike on my "donut" so I stopped in to see if they could fix my tire. This is a convenient location as it is right next to Woodbridge Center mall so you can walk over there to pass the time while your car is being serviced. The service advisor was friendly and said they could bring me right in. While I think that was a little bit of an exaggeration, I was impressed that they got me in and out in less than 90 minutes with no appointment. As promised, the patch was less than $25. As an added bonus, the technician even fully repacked my spare tire, jack, and accessories in my trunk for me. Great job! read more

I've been here for alignments, wheel bearing hubs, oil changes, & tire balancing. I have never had a problem with them. They work quickly & call you every step of the way. This is a good shop to bring your car to. My most recent trip was for an alignment that another shop did improperly, I dropped my car off at 2 pm on a busy Saturday & it was ready at 330 pm. read more

Brought 3 new tires... end up paying a lot for these premium tires. 14 days later one of them goes flat. Come to find out there's a very slow leak. A small cut (almost the size of a paper cut) near rim of the tire. No evidence showing tire hit a curve or have any scratches around the area. Took it to Firestone Woodbridge, NJ where I brought the tire and they said there's nothing they can do and that I should have brought the protection plan. That's it. They didn't even try to think of a way to help me. Not even giving me some sort of a pro-rate on a new tire. Unbelievable. Never again will I do business here. They have no heart. Very cold. read more

They were very nice and helpful with our tire replacement and alignment as well as rear wheel bearing replacement. Frank and the rest of the staff did a nice job. read more

My experience was great. After going to Meineke they tried to take advantage of me. I came to Firestone of Woodbridge NJ. Eddie and Anthony were great! They were kind and didn't waste my time. They told me straight up what was going on with my Altima and didn't beat around the bush. They helped me with cost and Eddie helped me sign up for a Credit Card. Both Eddie and Anthony know what they are doing and will help you with anything your car needs. Highly recommend this establishment. read more

Scheduled an appt online night before and called in the morn to confirm only to to get it rescheduled next morning. Fine. Went there 25 min early to drop off keys and walk to the mall to wait for car, was advised it would take 1.5 hrs. Fine. 1.5 hrs later I didn't receive a callback so I called to request status. Had me on hold for 2 min to advise, sorry, they didn't get to it yet. CSR apologized and said he was new, just covering, and they were short staffed. Not fine. THEY DIDN'T EVEN START ON THE CAR?! Utter lack of communication and failure to inform customer. Thanks for wasting my time. Less than 10 min drive to Valvoline in Edison/Menlo Park and got service resolved in 20 min and even changed my air filter due to their recommendation and awesome service. Save yourself some time and do the same. Woodbridge Firestone was an utter disappointment with no foresight to say, "hey, I'm sorry, I don't think we'll be able to get to you today due to staff shortage." Really, it's that simple. People have sh- to do, man. read more

So after getting a few quotes for a set of new tires and still not coming to a decision since August, I happened upon this place because I had to go to Boscovs across the street. I walked into this store 1.50 hours before closing and "Ed" helped me with the barrage of questions I had. He was extremely professional and non-pressure about the different types of tires I needed. I have a 2003 Honda Pilot which I plan on keeping for some time ( because who needs car payments right now) and besides I'm not having major issues with this vehicle. So I told him,let me go home to "think" about what I want to do. As soon as I came home and looked over my others quotes Firestone was the place for me. I called that night and got appointment the next morning for my new set of wheels. Soooo happy I did because my original tires from 2009 to say the least was at zero . I would highly recommend this place because in my eyes they know exactly their products and saved me a lot of money.Thank you again Ed and Anthony for all your help...... read more

No one likes having to pay for car repairs. Our dislike grows when the problem is bigger than we expected and an repair experience can go down hill quickly when unexpected things happen. This just happen to me, but Frank was great and they even paid for a rental car to compensate for and unplanned issue. I'll use them again. Very professional group. read more

Service care provided by Tom. A man who won't say hello. He seems like he would be angry in bed. Like after he is done with you, he would throw you $1.50 for the bus, not even a cab. I just went in for an oil change. Not a bad attitude Tom: Update 5/18: when we went to get my car, Tom ignored me completely and went out of his way to give the car keys to my husband who doesn't even drive (why do you think I was the one answering all the questions about the car, Tom? Because it's my car, Tom.). read more

Just spent two hours hear just to get a new car battery. They placed a lower model in my car which I luckily was able to realize since I picked it out online. Not sure if they were pulling a fast one on me or if it was an honest mistake but Frank, the service manager, never apologized once despite the fact that I had driven home and back. He took my keys, drove into the garage and then left for the day. Needs a lesson in customer service!! read more

If you feel like making an appointment and having your car sit in a parking lot all day with no work being done then this is the place to go. read more

I initially bought tires from tirebuyer.com and sent the tires to this car shop for installation. I had one special request, which was to install the tires on a new set of wheels and also to transfer the old TPMS sensors to the new wheels. On top of that I added an oil change while I was there. When everything was done, the car felt great. The wheels were perfectly balanced and the tires were amazing. Also, the new oil made my engine run as it would with an oil change. However, 2 things happened. A couple of days later, I found out that there was engine oil leaking somewhere, since I noticed a pool of oil in my garage. I took a look and apparently it was spewing out from the top of the engine where the oil filler cap is. I took a look at the cap and voila! The rubber gasket was missing. Somehow they lost it and engine oil was spewing out of it. I lost at least half a quart of oil and its all over the engine. Its been around 4 weeks since that happened and I still smell the engine oil burning from the vents. I went to the nearest autozone and bought a replacement cap for 4$ and fixed the issue myself. (I would've gone back but I commute an hour to the city for work. I needed it fixed immediately) Second, the Tire pressure sensors came on. At the time, I was shocked on why it would come on since the wheels AND tires were new. I checked the tire pressure on all wheels and apparently, they were leaking air. Slowly but surely. I didn't know why, so I brought it back to the car shop as soon as I can during the weekend and let them know what happened. They took a look at my car and fixed everything without question. Apparently, my old tire pressure sensors were all damaged and it was the cause of the leaking air. Maybe it was damaged during the installation? I don't know. All I know is that they didn't accuse me of anything or try to rip me off by charging me things I didn't need. They just fixed it and replaced the TMPS with NEW ones. New ones that would have cost me an arm and a leg, so I thank the car shop for that. Even through all the trouble I went through, I would still recommend this place to anyone. I mean you can find a million car shops now a days that do the same exact thing and all of them WILL make mistakes, but I can tell you that not all of them will own up to it. This place surprisingly does, and it has earned my trust. It definitely shows that customer satisfaction is their number 1 priority. Go there and check it out. (I would have given it 5 stars if the oil thing didn't happen. I still smell the burning oil unfortunately.) read more

I made an appointment with service advisor Andrew over the phone this afternoon. I asked him how much is the oil change? Andrew stated that the price for oil change is $27.49+tax. After the car is ready and I am ready to make the payment-I showed the coupon for $10 off for oil change and Andrew told me that he told me $27.49 is already the coupon price. Andrew did not told me that the oil change $27.49 was the coupon price during our phone conversation. This is an unethical business practice and will reported to BBB. read more

AC motor was fixed, then the thermostat and now the wiring...Not sure if it is the car or the technician. Now, struts have started to make noise after just 2 years/10k miles. Definitely not good work. read more

Took in for alignment. Said I need new rear rotors. Said would go to dealer and they were nasty. Lots of up sell pressure. I'm not going to have some place that I have never been to, work on my brakes. They did do a good job with the alignment, so not all that bad. read more

My car brakes started to make noise decided it was time to change my brakes. Dropped my car off for new brakes. Picked my car up and car drifts hard to one side and when I brake the whole shakes all this were new problem that didn't exit until I dropped my car off. Went back they said my they needed to do new alignment. Picked up my car same problems. Went to local mechanic shop he said my new rotors they Firestone put on were out of spec and they loosen the struts. Got another new rotors and tighten the struts everything was fine. read more

Good service. Reasonable recommendations and cost. Fast turnaround. Convenient hours, especially on the weekend. Highly recommend this location. read more

Guys here are awesome, they've accommodated my request at s very short notice, I did oil change at this location, The way they've welcomed and took care of my issues, this location is now permanent for me :) read more

I am giving this place 1 star because I went in on what looked like a dead day (not a weekend) with hardly any cars in the lot and not 1 customer in sight inside and the gentleman I spoke to told me I would need to leave my car there all day for an oil change. It was roughly 11:30am and he said I wouldn't have my car back until close to closing time because they were busy. I've never heard such nonsense which is why I turned around and walked out. Just didn't seem like a welcoming place to be. read more

I worked as a mechanic for 15 years and currently own a business that no longer allots me the time to work on my own car anymore, given these 2 factors I really don't trust most mechanics and know when I'm being fed bs, these guys are the only mechanics I trust, yes sometimes they take a while, yet people should understand that good work done with pride does take more time than just pushing jobs through, plus your this place is a walk across the parking lot to the mall. This shop and their mechanics have never tried to sell me anything I don't need and always tell me the truth about anything I do, an I have verified this on more than one occasion. read more

Firestone Woodbridge, did not diagnose the problem. Reported problem not addressed. Problem continue to remain the same. Instead charged $270 for brakes, which was not a problem and not an issue. When enquired the sales/mechanic say, the engine might be a problem. Pure ripoff. The only purpose of these guys is to get money. they threaten the customer that, if the non problem, brakes is not fixed, the car should not be driven and they report tot the police. Useless junkies after customers money, without logic or reason. These kind of guys repair shops should be taken to task by the NJ Consumer forum and brought to justice. read more

hello, i just got all 4 of my tires done there, the guy was awesome at helping me pick out tires! i went to go pick my car and i watched one of the service guys drive fast around the parking into a spot, parking so close to a mini van which i was mad about because that was not there car but i let it go after i left i started cleaning my rims because they were dirty, well i am missing one of my tire caps on my car and my front rim is all scuffed up like someone was handling the rim poorly. i keep my car in excellent condition and to see my rim on messed up makes me angry because i thought they did a great job too. i will most likely not return back here because i don't want my car getting scuffed up anymore. read more