Quick & efficient! Came in not knowing what my car needed with multiple engine lights on. Emily was attentive & knowledgeable she helped me figure out exactly what my car needed by using the scanner & went a step further to help me install the part. read more

I noticed the employee Judith was coughing super hard and kept sneezing and blowing her nose into a napkin and she looked visibly very sick and not even wearing a mask. So I chose to use self check out to lower my risk of getting sick but as I'm trying to pay she grabbed my stuff without my permission with her dirty napkin and I was so shocked I asked why she's moving the stuff as she was grabbing my things without her dirty napkin in hand without even washing her hands or at least using hand sanitizer. I said I'm sorry but I was doing self check out to NOT get sick. She replied: " If you don't want to get sick don't go out of your house and don't come to our store." She started to argue when I was just simply trying to buy stuff. It was so gross how she grabbed my stuff with her dirty contaminated napkin. Manager Reina was right there and allowed the employee Rudith to say those rude remarks with no intervention. I was so shocked. Rudith could have instead said sorry for touching your things with a dirty napkin to was sneezing and coughing into I'll go wash my hands or letting me get a new uncontaminated product from the shelf. read more

I am writing this review for you to think twice before you buy a battery at Auto Zone. This place is trash. They refused to give me my money back. They gave me another battery as return. I give the battery to my friend. Do not buy a battery from this place. Safe yourself the headache dealing with the messed up batteries they have for the public. We the people deserve honest & respect. And this place so call AutoZone does not even know what the is. Please know that they promise the your battery has a guarantee but when you take it back they will not give your money back. Now that I am a man of my word, I rather ignore & reject this type of business in my life. Ba safe & take care everyone! read more

AutoZone Auto Parts - The name AutoZone. Thrash place. - Auto Parts & Supplies Near Me - Montebello, California

I came in to purchase a can of r134a for my AC. As a woman I've never had to do this myself until today. A gentleman by the name of Jose was kind enough to show me how to install myself. I learned something new today! Thanks Jose for all the help! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Montebello, California

I have been coming to this Auto Zone for years. Throughout the years, the staff have always been top notch. Very knowledgeable and expeditious. As a woman, I have been given the run around regarding my cars but here I'm treated respectfully. Today was no different. Ricardo assisted me today. What exemplary service. Thank you Ricardo for assisting me with changing my battery. And teaching me a few basics. I hope your supervisors are aware of the quality of customer service you provide. read more

Kevin is amazing. He's so helpful. I don't know nothing about cars but he always helps me when I come in and always has a really positive personality.He explains things for me and let's me know his recommendations on what to buy that will be best for my truck. Thank you Kevin read more

My car was dead and they were so patient in finding the right battery for me. They found something that was cost effective and not expensive. It was so hot and they helped me change the battery even though they didn't have too and it was extremely hot. I would not have been able to do it by myself. The employees were professional and super helpful. I wish I remembered their names. But the two young gentlemen deserve raises. Thank you. read more

I went in because my battery was not working. I got great customer service and I purchased a new battery for my vehicle. The guy that help me out with everything was Nicholas Jones .. very professional and helpful. He has great customer service skills had a great experience at this location. Thank you so much Nicholas!!! Great job keep up the good work : read more

ALBERT IS VERY RUDE! Went in to get a brake light and ask if they can put it in for me iam a female who knows nothing about putting parts in so this is why I went to auto zone and ALBERT who says he was the manager told me it was rush hour and there was only 3 people in the store said they couldn't put my light in for me I always go here for my batteries and they always put it in for me weather they are busy or not. I will never go back to this location the customer service is bad and they are very rude to the customers read more

Came into the store today to buy a battery had to guys help us out Polanco K. and someone else. They professional, very informative and great customer service. Will be for sure coming here. read more

Diana was so helpful stop going there a year ago but Diana will make me come back she was so helpful she sets the bar for being so helpful

If I could give them minus stars I would. I came last night to get my battery tested around 9:15pm. I was told they could do it but it would take an hour to charge and they were closing early to have the floors cleaned. (They close at 10). I was told to come in the morning and they could help me remove my battery to charge it and test it. I came in at 7:30am to have it charged and tested. The manager Jose gave me an attitude and tells me it'll take 2 hrs, clearly he goes not want to help me. He comes outside to check, goes back inside for the tools and never comes back. I go back inside to ask if he's going to help me. He said that battery will take 20 min to take out. I said so that's why you're not going to help me? Then he says I can't leave my employee alone to help you. Mind you there's me and one other customer in the store. Totally rude! Unhelpful! Customer service with this manager was the worst. I don't know exactly how he was given a management position. So do yourself a favor and avoid this auto zone!!! Corporate will be hearing from me. Revising my review thanks to Gabriel. Exceptional customer service!! He took it upon himself to assist me when his manager Jose refused to help. After reading other reviews it looks as though Gabriel is consistent with the level of customer service he provides to customers. I think Gabriel needs to be promoted to management. He is truly the definition of management material and customer service. I'm glad that he there to help me. Thank you Gabriel!! read more

AutoZone Auto Parts - They need to add the fine print (Only if we feel like doing it at the time) - Auto Parts & Supplies Near Me - Montebello, California

Mike gave me the wrong parts supposed to be 5863 and he gave me 5683. I went to return and he gave me a hard time, saying I stole the item thats why they didnt match when in fact they keep the spark plugs, which is the item i got, in the back. Ridiculous, other than that all the othEr guys were helpful and they provided solution to my problem. read more

This place has a lady that has no idea what she is doing I asked for back brakes she gave me front one didn't give me a receipt had to go back and return for the right brakes read more

Needed my battery checked because light was flashing on dashboard. Stopped by Auto Zone and associate quickly checked and gave me the bad news. Indeed my battery was on its last leg and I needed a replacement. The battery available cost $120 and it was quickly and professionally installed by Bryant. I can understand how men come in here and are totally enthralled by the aisles and aisles of motor oils, paints, spark plugs, and other goodies. I am very happy with the service I received at this locale considering I am a female and know very little about prices and auto parts. Only con is that selection of batteries is minimal. read more

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Came in here for new windshield wipers, one employee helped me find the right size and gave me some recommendations. After checkout, another offered to go outside and help me put them on my car. Quick and easy trip! read more

Shady practices at this AutoZone. They will tell you your battery is bad even if it's not, just to make a sale. Unfortunately the employees are forced to do this by upper management. That has to be illegal right? Took in my battery to check it. They "charged" it, tested it and said I needed a new one. I know someone who works at another AutoZone so I called them up. They said no don't by another one. Bring it to me and I'll test it for real. So I did and they told me my battery was good. That the employees at Montebello know how to rig their machines to give you bad readings. Wow! Never going back here again. I hope some news channel does an investigation on this place so they could stop ripping people off. read more

The store is full of accessories and not enough actual useful, functioning parts. I don't go to places like autozone for a witty lisence plate frame with a cartoon character or a crappy piston shift knob. I want the crap to go away and have them aquire things on their shelves worth selling. They sell the wrong parts for the wrong years and it's just a mess. Since I drive an older fourty year old car they have even less of what I need but I can buy plenty of novelty crap all day long. Just go to their hub store. It has more in stock, way bigger store, and it's open 24 hrs. It's east of this store still on Whittier in Pico. read more

Went to auto zone got rain x ... A towel 2 clean my car. Used my auto zone rewards card. Plus I got mats for my Chevey Camaro !!!!!!! Pretty pricey but hey what doesn't cost a pretty penny for great stuff for your car! read more

Went to go get a windshield wiper and the guy who charged me was very rude. We asked if someone could put the wiper on and he said they have to help the other people first(which is understandable) but then he made a comment "it's because you guys wait till the last minute". I had actually gotten new windshield wipers the week before but they weren't put on properly and came off while I was driving. I just felt the comment he made was rude and unnecessary. read more

This place is literally the worst place on earth. It's the complete opposite of Disneyland, I left wanting to not live anymore. There's a heavy set gentleman working the register, avoid him at all cost. I went in for an air freshener and he asked me for the year, make and model of my vehicle. Really? These guys are something else, specially this particular guy. They don't have a zero star option so I had to give them 1 star, I just vomited a little. Ugh. read more

terrible service, people working there seemed bothered to have to work there. They told me to come back in three hours, luckily i called and she told me they had not even started to charge my battery. i was upset because she had led me to beleive it would have been ready sooner. her apology was "well sorry i told you that what do you want me to do about it?" not only did she not care about giving wrong information, but was annoyed that i was upset about it. i picked it up the next day, they told me it was a bad battery. i had my doubts these girls knew what they were talking about, so i took it to a different auto zone, they told me it was fine. i saved 125 dollars by not trusting their rude and uninformed service. read more

Called in for some information, Marco picked up and was probably the most positive person from autozone I've ever conversed with. He was delightful, polite and very genuinely helpful. This review is for you man, I appreciate your help and most importantly your attitude. I hope your manager sees this and rewards you cause you definitely deserve it. read more

Terrible customer service. The manager is so rude and disrespectful. I couldn't even ask questions about a product without him interrupting and saying something rude. Who gives these people a job with that attitude? If you are planning to visit an Autozone, save yourself a trip and go elsewhere. read more

I came here to pick up windshield wipers for my car. The parts manager looked up the windshield size for my car. He was able to identify the size quickly and recommended the set of wipers that was available in the store. After I checked out, he replaced the old set of wipers and put on the new ones I have purchased. Great experience here! read more

My battery light came on while I was driving. I drove to Auto Zone and Alex and his co workers lent me tools to replace my dead battery and reset my battery light. They are the best. read more

Everytime i go in Reina the asst. Store manager always knows what shes talking about.. Thanks Reina hope you get a lot of nice customers..

I stopped in for help with products I could use to make my A/C colder and I received great customer service. Ask for Gabriel Alvarado he is very helpful and he explains everything in detail. read more

Best Autozone in town. I would definitely recommend it. Check out the service yourself!! Of course everybody is going to write about their bad experiences but never about the good ones. read more

Marco, MGR on duty gave me a hard time returning my a/c can,he was unable to find it it using my #, told me there was nothing he could do n walked away. I had just bought a # of items at the store and he didnt help w/a solution which is very upsetting considering the nice female cashier said he could've helped and to return the next day n they would help, when he wasn't there, I didn't go back because he really made me feel bad, I wish I rem. her name, she at least offered help, it's just $10 Marco is rude and made me feel as if I was a thief.The store MGR hopefully will contact me 4247899303 or I will call corp. read more

Gabriel was beyond helpful from the moment I called to when I arrived. He assisted me without hesitation. A couple of customers knew him by name and that reassured me that he goes above and beyond what is asked of him. Gabriel, thank you so much!!! read more