Valentina is one of the best customer service agents I've ever had help me. I will recommend this store just because of her alone. read more

O'Reilly Auto Parts - Front of the store - Auto Parts & Supplies Near Me - Montebello, California

I called the store no one answered, I came in twice (Sunday/monday) to this store first time young lady employee was eating behind the counter and second time same employee was on her phone playing a game really loud while phone kept ringing, when I asked her where I can find a tool she just said in what aisle and called me dude I am very disappointed with the service this time , O'Reilly needs to retrain their employees with their customer service I won't be buying from here if service continues to be unacceptable read more

Came into the store for a new battery and installation. Isaiah the assistant manager was extremely helpful. Isaiah is patient and kind when answering questions regarding different batteries and was also very informed about different warranties. The battery change was extremely quick and efficient. Thank you so much Isaiah for your patience, efficiency, and kindness. If anyone should ever have a question or need more information Isaiah is the person to ask! read more

So I'm driving in the rain and my wipers are wiped out to where I can't even see. I stopped at my local O'Reilly Auto parts after someone helped me on the phone confirming they have the parts and they were there ready for me to go. Not only were the parts there and affordable, but Tommy came out and put them on for me in the rain!! Thank you for your service thank you for your professionalism and it goes without saying I give this auto parts store by highest possible recommendation. One extra comment: as I arrived someone else was working on their car with the help of these guys. Class act, great business, thank you for all you do for the community! read more

O'Reilly Auto Parts - My car with fresh blades! - Auto Parts & Supplies Near Me - Montebello, California

I'd like to Thank the Asst. Manager Isaiah on his professional assistance and help today with my questions and car needs with an engine filter and engine coolinant Plus his help in showing me how to place in the areas needed. It's so, good to have an honest and caring professionals assistance Thank you, Niki read more

I know it must be hard to be a female working in an auto parts store , but it's also hard to be a female customer . The young lady worker was not friendly and made me wanna take my business to Alhambra o Reilly asap . Needs retraining. read more

I came here since I needed new wiper blades and a battery for my key fob. I was looking at their website and saw that they do free wiper installation with your purchase. So that further helped my decision to go there. When I got there, I wasn't sure which length my car needed. So I waited around the cashier since they were helping folks. One of the staff noticed I was kind of waiting around and asking me how they could help me. So when I explained I needed help with my key fob and new wiper blades. They started with replacing my battery for my key fob. Then they looked it up in their system which wiper blades my car uses. I paid and then they asked if I would like them replaced. And of course I said yes! They told their co-worker they were going to step out for an installation. They were quick at replacing my wiper blades and even took the old ones for me. read more

This location sucks Never stocks parts you need for any vehicle Always has some bull story about why they can't take recycled oil or how limit to how much you can drop off. Pico Rivera store is way better. More professional staff. read more

The guys there are helpfull & always greet you when you enter the store. They actually give you the right parts unlike Autozone read more

O'Reilly Auto Parts - Got a new alternator for the truck - Auto Parts & Supplies Near Me - Montebello, California

They had the type of hose I needed for transmission cooling lines. Don't underestimate their behind the counter stock.

It's a chain but they act like a neighborhood place. Good size, good selection, and they had what I needed. Bad news is no parking - or at least confusing parking. Can you park at the shoe store? read more

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Tomas waited on me, for a set wiper blades for my wife's SUV. He had them in stock. Price was reasonable @ $30.00 each. Tommy waited on us & he took time to install for us as well. We were very happy & content with the customer service! The staff in general are very accommodating & clean cut about options regarding prices & availability on parts. TY staff, we appreciate your ongoing service! read more

Excellent customer service, Francisco the manager is awesome! I purchased a pair of brakes shoes yesterday and there were three different ones so I Purchased two parts to get installed at the local shop. The two that I purchased were wrong so I called O'Reillys and spoke to Francisco he sent his driver the third pair that fit perfectly to the auto shop that I was getting my truck repaired within five minutes, he's also refunded me for both pair of brakes, shoes, and charge me for the new pair without even going back to O'Reillys. also gave me a detailed receipt explaining the transactions.. above and beyond to make sure I was satisfied and trust me he went above and beyond to satisfy me. Thank you so much. read more

I no longer recommend this place to anyone. I bought a battery here and it died within two years. Called the location and I was still under warranty. They said they had the battery and will have it ready to replace once I arrived. The guy who I talked to on the phone was busy with another guest and some other guy assisted me. Possibly the manager. That's when my experience turned to crap. He told me my car was causing my battery to malfunction. He did not want to honor my warranty and gave me a bunch of excuses about my car and asked me if I wanted to buy a new one. After wasting my time at this location, I decided to go to the Pico Rivera location. Within 10 minutes Pico Rivera location tested my battery, honored my warranty and I was good to go. read more

OREILLY AUTO PARTS STORE # 2998. Los Angeles My anti freeze reservoir cap broke in my car and needed to be replaced fast but it was about 9 pm on 10/04/2021 and I called Oreillys and was greeted by Andrea. She didn't have the part at her store but put me on a very brief hold called some oreilly stores and found my part ... she went above and beyond the call of duty so for that... she should be recognized. Great customer service is hard to find nowadays but I found it at Oreillys . A company is only as good as the people who work there. And Andrea is making Oreillys shine!!! Good job ma'am!!! Thank you again. read more

Tommy was a TREMENDOUS help!!! Although it was hot, he went over and above in customer service. He helped my mom with a tire cover and helped me figure out which part i needed for my AC. I would give him more than 5 stars if i could because my mom is not easy to please!!! read more

I have been to O'Reillys 4 times today. 3 times another location and 1time here. I don't know much about cars but maybe it's too much to expect their staff know or can at least help find something without attitude or dismissive behavior. I'm not a rude person, yes I'm tired but I know how to treat people with respect. Came in here to return a filter wrench for my oil. Went to the front where there was a woman. Politely asked if she could help me or suggest another wrench that could work to get my oil filter out. Instead of looking up my car or asking questions she told I could go look in the back of the store. No help whatsoever. I know nothing about wrenches or sizes and they have a whole display dedicated to it. So I go back and ask her to please look up my car so I can get the size I need. She looks it up without a word. Walks away and comes back with an oil filter. She tells me I can use it to measure the wrench size. I just look at her bc I cannot believe what she is telling. I went got the smallest size and came to the front for another worker to help me. I'm not sure her problem or issue but take it somewhere else. If you can't be helpful in the service industry get out of it. Came back after 20min of trying with the new wrench came back with my mom. Same woman helped me, her name is Monica. She tried telling us to go look again without looking anything up again. Luckily there was a man off to the side. Another worker, helped us. I turned and Monica is helping another woman. She looked up what she needed on the computer, went and got it for her. So idk what her deal was with me and my mom but this is not acceptable. I'm calling management tomorrow read more

Good place to go for parts. No issues and easy people to work with. Will come here again.

4/24/22 Took my car to get a new battery and Kevin was extremely helpful. He replaced my battery for free and he was so kind, friendly, and helpful. Thank you, Kevin read more

Great service. Helped me replace the brake light bulb. The tail light was really hard to come off and the process took about thirty minutes but they still helped me and tested the light. read more

12/7/2015. I could not understand the manger mr Francisco assume what oil I want and tells me to chill out, I had place two 5 qt bottles of Castro GTX high mileage to purchase and he wants to sell me Castro GTX magnet oil. Poor customer service, rude, raising his voice to chill out Humiliating and embarrassing customer in front of other customers. I like to see what reprimand corporate office through investigation of this matter. read more

Fast and friendly service. They'll help you find parts you need for your car and if they have it they'll pull it for you right away. The gal who helped us today (Vanessa?) was patient and so kind and respectful, even when my hubs kept asking her the same question like 4 times, as he was fixated on the wrong product (eye roll). Lol! I don't know anything about my car so it's helpful to have a place with fixed prices and knowledgeable staff. read more

Went on a Saturday for some windshield wipers. It was fast, efficient. The rep was very helpful, knowledgeable, and friendly. Definitely made me, someone that doesn't know much about cars, at ease. They had a few people working there but I can totally see how they can be a bit overwhelmed when things get busy or if they're understaffed. They were quite busy while I was there but I was still pretty happy overall. read more

Great customer service definitely helps when it comes to not knowing certain measurements they take time to help

Awesome Service! Went on a Sunday Morning,looking for a can of A/c refrigerant, After a super Hot Saturday of hot air blowing in my face all day! Asked for help & I was promptly Assisted by a very helpful associate,Abel. He lped me and even helped point out where the Low Port on my ac was located! which was not clearly marked, which they usually are. Abel offered his assistance in adding the can of freon,which was shocking! I would think it would not be store policy! Im very Surprised he offered as I am disabled ( i only have use of 1 hand, so most easy tasks are difficult! So I asked him to please help me, which he gladly did! Now my AC works perectly. I thank God for service like this! I am very grateful for this & Abel's great customer Service! I will strongly reccommend Oreilly Auto Parts to all my friends & family because of this. This o'reillys will get all of my business! Can't Thank You Enough! I usually get sub par service from the competition( PBs & AZ) I really, Really apreciate it!! I couldnt be Happier! Thank You Abel!! read more

Armando is such a great employee he gives us great service always polite and helps with a smile thank you so much

Have to give credit for the wonderful customer service I received at this auto parts. I called in looking for oil to top off my car. The young man that answered was very helpful. I arrived in store and he provided assistance and offered me paper towels as he knew I was topping off the oil in the parking lot. He also informed me that if I needed some assistance they can help. Great job! read more

Let me just start by saying A-M-A-Z-I-N-G customer service! Oscar and Nicholas were extremely helpful! From the moment Nicholas answered the phone till the moment Oscar explained what my check engine code meant. They were very helpful throughout the whole process. Moreover, Oscar was so patient with me and answered all my billion-and-1 questions I had for him. They offered to also replace the battery on my remote car key, but I told them I wanted to learn to do it myself and thanked them. These guys are so efficient and great at their job. Oscar is definitely knowledgeable about cars and is there to help. I highly recommend you guys to come here if your check engine light turns on! They'll direct you and tell you what you might have to fix! read more

Customer service here is exquisite. You walk in and immediately there is an employee asking you if you need any help. I wish there were more specialty parts but oh well at least there is a Sears nearby and Lowes in the next city. One time I needed to return some headlights and the employees gave me no trouble returning the items. I showed my receipt and the return was quick and painless. Parking is quite big because this Oreilly shares the lot with a WSS and some realty business. read more

Came here to get the refill for my windshield wiper blades after reading all the positive reviews. Customer service was almost none existence during my visit. I am not sure if he was upset because it was a Monday or he was the only one working during that time but straight up told me they don't have it in store . So After i insisted checking the computer, he found they are in fact in stock. I didn't bother asking if he could install them for me because I pretty much already know the answer. I probably wouldn't come back again at least not on a Monday. Hope you have better luck than I do. read more

So I bought a 20 dollar item here that I ended up needing to return. It turns out that they gave me the wrong part. The part I was given was $25. I realized that I was refunded an extra $5 dollars and I even checked on my smart phone to confirm that I was only charged for $20. I already had the money refunded after I realized this but since I do not like stealing I went back and told them they made a mistake and that they gave me too much money. So what ends up happening is the man who gave me the refund calls the manager and the manager ends up charging me $25 and then refunding me like $17 bucks instead of the 20 because who the hell knows why. I told them that I only had like 30 bucks on my card so they were also going to leave me with no money in the bank because of their mistake. TLDR; They gave me the wrong part and refunded me extra money, I went back to tell them, they end up giving me less than what I paid, and left me with practically no money in the bank because of the multiple transactions. __ I think it was REALLY pathetic that the MANAGER punished me for going back and trying be good after they they gave me the wrong part in the first place. Thank you for teaching me to never shop at your store again. read more

My senior neighbor went to buy parts there , and they really were nice and helpfu l, good job read more

Amazing service!! Victor helped me buy my car headlight and blinker light and even helped with installation! I'd definitely recommend coming just because of the staff. read more

Went here to buy wiper blades for my 2009 Infiniti the associate Martin, i think they call him Marty was very professional and installed my wiper blades with ease. I would definitely come here again.. read more

I would have put 10 stars if I had the option! I was very impress on how well manager took care of me and made me feel. Especially the cashier and the individual that helped me install my battery name Rogelio. For being 19 years old he knows how to treat and respect customers. I wasn't expecting him to offer to install my battery on my car. I was already planning to do it myself at home and I was already thinking I wasn't going to be at my job on time. By Rogelio offering to install the battery, he helped me a lot, time wise. Very professional, did things right and fast. If you ever do go to O'Reilly in Montebello ask for Rogelio. He's young, but Diffidently knows about cars and quote "he loves helping people". read more

Went in to buy motor oil and wasn't sure which one to get for my car that has 200,000 miles on it and sure enough I was helped so fast i was literally in and out in no more than 5 minutes. Definitely going back if I ever have more questions read more