Melissa from O''Reilly's in Pico Rivera is very helpful and patient to the last resort. I had a defective alternator and they didn't carry it anymore but she tried everything she could to get me a replacement and finally was successful. She made a serious effort and made it happen she is awesome I believe she can be a manage/supervisor hopefully some day O'Reilly's sees the good worker she is. Much appreciated her help to the fullest Mike read more

This place advertises military discounts outside and then smug, snickering employees laugh about it in the face of an 89 year old Korean War Vet and make jokes saying, " If you want another one of your people to get shot in the neck...". Very poor choice in employees, no inventory, have to pay for shipping parts they should stock but are out of. We will just buy our parts at Autozone or online from now on. read more

Quick and reliable service with great customer service. They offer free diagnostics service.

I usually go to O'Reilly because the customer service is great, but this one in pico Rivera has disappointed me on more than one occasion coincidentally, it's the same young lady who tends to be rude and doesn't wanna help at all. She shouldn't be working in customer service, if she doesn't know how to treat her customers very disappointed in O'Reilly for allowing somebody like this to ruin their reputation. read more

My battery died on the way to an event. I got a jump start and headed straight here. They sold me a battery for a good price and even installed it at no charge. What nice folks! Thank you. read more

See all

Great customer service !! Miguel was really helpful , I know nothing about cars so he gave me a few tips Thank you !! read more

Came in on 3-16-19 to purchase some synthetic oil for the car and got a great deal with my coupon. Evelyn was working the counter and she was very helpful and professional. read more

This review is to acknowledge Alejandro for his great customer service! My battery was completely dead and I was still under warranty so I went to the original store in Montebello where I bought the battery and had such a horrible experience with the manager who was saying that he can't replace my battery and started to blame my car for causing my battery to malfunction. I decided to leave and go to the Pico Rivera location were I was assisted by Alejandro. He really went above and beyond to help me out, tested the battery, and honored my warranty. This is now my new go to location! Great service and saved some money. read more

Thanks to Gonzalo and Dolpho (assistant manager) my car was taken care of. Gonzalo was knowledgeable with accurate information. He installed my windshield wipers and a light my breaks required. After some lady associate told me my light couldn't be changed, gave me this whole speech about COVID, and how they can't open car trunks, Dolpho stepped in. He checked it out, and gave me the okay. He searched for my light and Gonzalo installed that too. Thanks to them, I am a highly satisfied customer (expect for that lady though. She kind of upset me, acting like there's no hope. Being negative). It's such a wonderful thing when people do their job in a genuine caring way. read more

Came in for an air filter, unfortunately they did not have in stock for what u was looking for. I was still provided good service overall, the clerk offered some options to better meet my needs which I declined but definitely appreciated her taking the initiative. Good service overall. read more

My rating is for the young man Robert that helped me with my purchase and installation of wiper blades. I purchased 3 wiper blades and didn't realize they were different brands he asked if I wanted to get the same brand and I said yes and he also installed them for me. He has excellent customer service. read more

Employee name Jonathan with white Integra. Best customer service ever! Great guy, great car.

I just went to this auto parts store and I have to say it's one of the worse parts store I have ever been to. First I waited 10 minutes for someone to come front of the counter to ask if I needed help. Then the rude female assistant was giving me attitude. I went there to get a valve cover gasket and I want to get the correct one. She tells me to go behind the counter and look for it on my own . Wow I have never heard that before. I just got my stuff and left. I wish the people that works here has better customer service. I'm going to tell all my friends and family to never go there. read more

Came in to buy tire chains and the lady helping me just seemed so bothered. When she gave me my receipt she just slammed it on the table and didn't even say a thing. I usually don't even write reviewed but I was polite in asking and giving the exact dimensions of what I needed. We all have bad days and moments but shouldn't be taking out on others, especially when customer service is a part of your job. read more

Bough my car battery at the Whittier location, 3 year warranty, Went twice to get the battery tested of my civic. And both times with different employees my battery was a "good battery" they wanted to test my alternator, today I decided to go to the location where I usually go. They test it my battery, bad battery they swapped it for a new one. Pico rivera oReilly's must have bad testers or they wanna swap batteries that are under warranty read more

Came here because I saw that they do a free check when u have your check engine light on. When it was my turn I asked the lady if they can check my car and she gave me an attitude and told me to wait because she wasn't sure if they had anyone to check. She cane back and told me to wait a bit while I was waiting she told the other associate that the guy in the back didn't want to do it. So she then asked me if I knew how to do it I told her that I can try. We finally figured it out and the lady said that nothing was coming up so I told her to forget it and I left. This was the worst service I have ever received. Why do u guys promote something and don't have the staff for it or people that want to help you. Think the lady's name was Sally she is the rudest person ever she needs to go back and do training on how to help customers read more

O need a small but hard to find part . The young lady Evelln .Help me . I took here a long time but she found it . I give her much gratitude for the hard work have put in to it . This is and now will be my main go to for parts. read more

Rocio and manager, Thank you!!!! Rocio was friendly, quick, helpful, and understanding to my windshield wiper blues. read more

Last weekend was in the unfortunate situation of my car not starting on me. I suspected it was either my battery or starter so went to Autozone to have my battery tested. However when I got there, the front desk man said he wouldn't help me, he didn't want to test my battery because of the rain outside. I decided to check out this O'Reilly down the street. When I asked them, right away the front desk guy Andrew said sure and got his machine to test my battery. Yes it was a bad battery. Andrew was super helpful, he removed my old battery, got me a new battery, installed it, all done even with the bad weather. Such a helpful attitude and took over my problem. So glad Andrew helped me out, will definitely come here first if I even need car assistance again. Thank you Andrew! read more

Went in for a headlight and windshield wiper. The attendant was friendly, courteous and helpful. He replaced my wipers and light without batting an eye. True service! I'll be returning here for ever comes up next. Great job keep up the great work! Going beyond the call of duty...awesome! read more

Great quality products, got myself a headlight for my car and got it on but was having a little issue putting it back in its place once I got the bulb on. Associate and the ASM got it on for me. Great customer service. read more

This place sucks. They are short staff . Really come on on Saturday morning they just have 2 people working knowing that most of the people work on the cars early Saturday morning to have the rest of the day off. This manager has to go. Even the worker here Alejandro said he doesn't know what's going on. Bad management or something. If I would of known I would of gone to Autozone at least they have more people working. There's a big line and I overheard some lady scream from the back to answer the phone. Why doesn't that lady come up and help. F this place I will make sure word gets around not to come this parts store. read more

Felipe is an excellent employee, went above and beyond for me. Thank you very much for helping me

Evelyn was such a big help after I couldn't find my part anywhere! Evelyn pulled it up so quick I had my part replaced in no time! With warranty I might add. read more

Every time I come here with my sister they treat you like you don't exist. Customer service is crazy rude and they expect you to know what your talking about when your there to find out yourself!! Yesterday MATHEW assisted my sister, she needed a radiator hose, he looked it up brought it to her and asked is this it??? I said you looked it up how are we supposed to know that's why we're here!!! He turned and looked at me and said ARE YOU ON DRUGS??? I was appalled, embarrassed and extremely upset!!! I said how dare you insinuate such nonsense and disrespect me in front of the rest of the customers, are you on drugs?? Apparently so because your asking us like we know the correct car parts, hence the reason we're there!!!!! He kept on and the manager RUDOLPH totally ignored me until he was done doing whatever he was doing. He said he would reprimand him. As we began to drive away I seen them all starring outside talking with customers and laughing. This draws the line in customer service!!! I will NEVER shop here again and MATHEW needs to be FIRED!!!! Don't worry O'reily's this is the first of many media cites I'm posting on until this dude is fired!!!!!!! read more

O'Reilly Auto Parts - 8/31/2017 This POS MATHEW asked if I was on drugs!!! how dare he disrespect me and embarrass me in front of the whole store!!! - Auto Parts & Supplies Near Me - Pico Rivera, California

I came in looking for an oil filter and asked the old lady at the front desk if she could look up my purchase history to check if it was the same oil filter I had purchased before. Well she rolled her eyes and said she can't look it up. Again, I asked her to look it up since I know for a fact she can look it up (previous employees had at different visits). If you don't want to do your JOB then leave! There are people out there unemployed looking for any kind of work. I don't know how she still works here! read more

Great customer service very knowledgeable people unlike other Auto Parts (autozone) where they have old ladies that have no clue what a part is highly recommend it to anyone working on the vehicle read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Pico Rivera, California

Came here after Autozone failed to help me with a simple bulb request. Saturday around 8pm there were 2 young male workers who helped me out greatly. They went out of their way to provide great customer service and you know have a new long term customer. Thanks Again!!! read more

April 28th 2017 came in for some products. Getting ready to pay and the employee was on the phone chatting away about store issues. I have done 17 years of Automotive industry so I'm no rookie. Please hang up the phone and take care of me then get back to your call. I could of been a DM they wouldn't of ever known. read more

Employee name sally! Very bad customer service trats you like shit, came in fir a part swap and almost felt like just leaving and buying it at autozone! Like damn does it hurt to have a souk and help someone out nicely? If i could give 0 stars i would! read more

This place is on the ball. Now there have been some time where I need a part or they didn't know what I was taking about. But over all there fast. They find the part I need ASAP. If they don't have the part I need they make sure it's in the store within two days. But over all the customer service is excellent price is OK and location is close by read more

Eli took care of me. Got me the right hood strut for my GTI. Awesome service and knows his stuff

Always go above and beyond to help us. Even when we return items never do they complain. Just courteous

Manager there was very helpful today. Very kind and respectful. Thank you sir. I didn't get his name unfortunately. Definitely better than the Montebello store! I will be shopping here from now on. read more

First the website says closed and it's open. Second the customer service sucks I went in asking if they can test my car battery cause i felt it was dying out on me. The girl or should i say older lady was annoyed that i would ask that question she looked at me like are you serious. She seemed to be bothered that i was trying to get help. Once she determined i needed a new battery she looked at me like so what you want to do? I said okay I'll like to purchase one could anyone help me remove if not i can do it but might need a tool. She said yea our two guys aren't in till 12pm so you have to do it yourself. So i walked outside to see if i even had the right tool in my tool box and realized i didn't i walked back in and both guys are standing there. One said how can i help i said i need to change out my battery he said I'll be out there in a few he never went out there. Not that i needed their help to do it but it could of speed up the process. The older lady came out and said you can't be working on your car here. I wanted to say well if one of you could help i would be done. Instead i googled it. Also when i asked as a reminder if i remove the positive first or the negative they looked at me like i was dumb. I been to other O'Reilly and the service has never been this rude. I felt like i was bothering them from not doing anything. read more

Despite me only buying a Hotwheels car which they don't really specialize in, the cashier was really cool with me, thanks for the quality customer service! read more

Worker name SALLY is a horrible costumer service. I don't know why she works there if she doesn't know anything about cars or even tries to help. Lost my business by saying they don't have a part. I looked a little more and found it. She should not work here!! read more

** BEWARE OF RETURNS AT THIS STORE ** This review is mostly for regular employee Evelyn. I went this store to return a number of parts. Immediately, I knew there would be a problem, as soon as she asked why I waited so long to return them. The items were purchased in Apr 4., and returned June 3. She then explained that there's a 30 day return policy, and that the refund, over $300, would have to put on a gift card. I pointed out that the receipts do not reference a time limit on returns. She insisted that they do, and began to read me the WARRANTY policy, lol. After pointing out that that is not a "return" policy, her fall back excuse was that the type of refund she could issue was at her discretion, and she could only do a gift card refund. If you look up the local store return policy on-line, it clearly states there is NO TIME LIMIT on returns, as long as they are not used and in their original packaging, which mine were. My wife attempted to call later that evening and asked to speak to the store manager. Evelyn just happened to answer. She again read my wife the same exact warranty policy. When my wife pointed that out, again, she again said any refund was at her discretion. When asked to speak to the store manager, she said that she was the manager, which we found out later, she was not. This was escalated to the district manager, who arranged for them to refund my purchases in full. In speaking to the DM, he confirmed 1) there is no time limit on refunds, as long as it falls under their policy 2) Local store employees cannot change O'Reilly policies at "their discretion" and 3) if having difficulties with store employees or managers, escalate this to a district manager. read more