Hello my name is Priscilla and I've come to this location before and Fernando helped me with my car issues and once again, he saved me from going to Honda and paying some ridiculous price they quoted me. Fernando is truly an asset to your organization and you should be proud to have on your team. I will continue to refer people and come back to this location because of him. Thanks Fernando, you're a rock star! Thank Priscilla read more

I had to replace a dead battery for my vehicle. I was helped as soon as I walked in. The gal was friendly , enthusiastic to assist me considering it was over 100f outside:-(. She replaced my battery quickly and correctly. She would not take a tip (she definitely deserved one!). I will return for any automotive products I might need in the future. read more

Free check engine light scan tool made it easy while traveling OOT without tools. Thank you

Randy & Santos were a big help putting a new headlamp on my car. Great guys! Autozone Palm Desert

The gals at Auto Zone know what's up! Thank you friends for making life easy!!! New wipers in under 2 minutes.

Had to get a new battery. Howard was the one that helped me, he was super helpful and extremely nice and polite. I actually learned a lot from him while I was at the store. Howard your the best. Thank you! read more

They had the battery in stock for my car. But more important is the employees are caring, knowledgeable and even went out of their way to install the new battery for this 86 yr old geezer as a courtesy. Coming from a business where treating my clients was top priority , the employees there checked all the boxes. read more

It's pouring rain and my windshield wipers are shot! So I pulled into, Auto Zone to replace them. I have a Mercedes Wagon so I needed one wiper for the front, and one for the rear. JOHN G. Was amazing! Not only did he help me install my new wipers, he also installed a headlamp that had burnt out! He was so patient & easy to work with! Replacing headlamp bulbs isn't easy on this car. But he came out in the rain & with no raincoat, he replaced the headlamp. That guy is a champ! He's definitely a candidate for a raise & a Big Christmas Bonus! Thank you, Auto Zone & John G for making my day a bit easier! read more

Worst customer service i asked help for a specific part for an oil filter cap and a specific size and the cashier told me to just look for it myself and that it's in the first aisle and to keep looking for the part even though i asked him to help me find it but he ended up being lazy and rude, and also, the store was completely empty. and when i did try to find it and when i brought the item to the counter, i asked him to double check to make sure if it was the right size and all he told me was "it looks like it will fit" not even looking at the package or checking it. i also brought my own tool to find a different brand of the same size. and on top of that it didn't even fit my oil filter. won't be coming back here again! read more

Why go anywhere else they take care of you they understand you. They know what you need and more importantly, if you don't need what you've purchased, the return is simple and easy with no questions asked Would love find other businesses that have this kind of service Thank you, AutoZone ! read more

Just got my headlight bulbs replaced. David, one of the sales representatives is my new super hero. It was not an easy task and he stayed the course and got the job done. He was pleasant, professional and courtesy. Thank u David:) read more

Jasmine great on the phone and Jose awesome helping us find a new battery for our Kona EV. Nice to have Auto Zone in our back yard. Thank you! read more

Jose (Manager) kind, efficient, professional, changed out my headlamp bulbs with no hesitation in 111 degrees heat!Awesomeness

I have a leak in the Power Steering pump oil on my 06 Acura RSX. My mechanic advised me to keep the oil reservoir full until the pump can be replaced. I am a lady of a definite age and have never been able to open the hood on this car. The steering sound went from a whine to a clang, so I pulled into Auto Zone and asked for help. Carla followed me out and opened the hood in less than three minutes. She then looked at the oil reservoir, saw where the oil was measured, and watched as I filled it with PS oil to full. I could not have done this without her. She refused to take a tip. Auto Zone must screen their employees for quality because I have always received the best service but this time, I didn't even buy anything! Carla deserves a raise. read more

The headlights on my car were extremely bad. I have tried many home remedies to restore them. I read an article about the kits that are available. I decided to try it. I purchased the Meguires restoration kit in the black box. I could not believe my eyes when I was done! They look brand new! I truly didn't think it would work but I highly recommend this product!! And service, recommendations, and customer service at Auto Zone is always a positive experience!! read more

There are two of these fine stores in town, and if you can't find it at one store, chances are you might find it here. This store is bigger and seems to carry more products. Fine staff of well trained people working here. Place is always clean, product is neatly displayed. I really like this place.. read more

See all

Well stocked store with helpful employees. They have everything you need to care for your ride.

Wayne gave us speedy and efficient customer service ! we were in and out the door because he was extremely knowledgeable about all the questions we had about the breaks we needed.will be definitely coming back ! read more

My mom and I came here to get our car battery replaced. The entire process from checking out to replacement was so easy and quick. We were there for about 10-15 minutes and left after the replacement was done. The cashier and the guy (didn't catch their names unfortunately) who replaced our battery were helpful, professional, and kind. Also we called a couple of places and asked for car battery replacement quotes in the valley which were pretty pricey, but Autozone had reasonable prices and the wait time was so short. My mom and I had such a great experience, thank you for taking care of us! read more

I had a battery problem on my 2007 Hundai, my only car. I took the car to this Auto Zone on Monterey in Palm Desert for assistance. Technician Jose tested and removed the battery, put it on charge. It was completely discharged. The charging took over 2 hours. When it was fully charged, Jose replaced it in my car, tested the electrical/charging system. Jose said the cable terminals needed adjustment for tightening and accomplished that test quickly. All together this took nearly three hours. I had time to wait. This all seems normal for Auto Zone. Perhaps, but Jose made me feel like AUTO ZONE service was very special. This is the thrift battery in this car from Auto Zone. I have only paid for the original battery. The replacements cost nothing because of their policy. The service has been top notch. Service has always been, for me because of their policy. Thanks Jose at Auto Zone. read more

The employees here are so helpful and amazing. Fernando G helped me get my battery in my car and I was on my way in minutes! Jazmine at the cashier was helpful and kind. Highly recommend!! read more

Store associate Edgar punched me in the back of the head really hard when nobody was looking. He said not to bother telling anyone because nobody would believe me. Tested my battery good. read more

Edgar is the best! He is the only person I trust with my car needs. There was one time my car broke down 20 miles away from the store and he personally came to my location and pushed my car to the AutoZone with his bare hands. He was also able to tell me what was wrong (my turning signals were out). I think about Edgar every day, and if Edgar happens to be reading this review: Thank you Edgar for keeping the roads safe. I love you. read more

If i could give 10 Stars i would!! My family & are are traveling from NorCal and had a failed Trailer bearing. I called at 10 min before close on Christmas Eve & Jose Serrano answered. He was EXTREMELY Helpful & got me the parts needed to get up back on the road. Thank you so Much Jose for going WAY Above & Beyond!! Merry Christmas! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Palm Desert, California

I bought a garage door clicker. I think it was expensive. They had what I needed. That is what was important. All car places are expensive.

Come in here all the time And I'm never disappointed. Tonight I came in for window wipers before it rains, and David went out of his way to find the right window wipers and even installed them. It took them less than five minutes... If I try to do that it would be 30 minutes for the first one. Great customer service! David need to raise! read more

I was told at I 10 dodge that my battery was bad and they would replace it for $517. My husband took my truck over to AutoZone instead and purchased a battery for $245 after tax. Not only did we save $273 but one of the employees named Fernando helped my husband out to the truck and proceeded to install the battery. That was the most INCREDIBLE SERVICE ever so thank you so much to Fernando and AutoZone for great prices! read more

Overall my experience was very neutral the employees there were very helpful in finding me the products I needed. however, prior to going I was told apple pay was accepted there which in the end it turned out to be false information. I drove there with no cash on me because I was told apple pay was accepted, but when I got there and tried to use it apple pay didn't work. Because of this I had to drive all the way back home to pick up cash and drive all the way back to the store. All of this could have been avoided had the correct information been shared with me the first time. With all of this in mind I personally feel AutoZone is a 3/5 with for improvement in the costumer service department. read more

AutoZone Auto Parts - Multiple keypads in which ApplePay was not accepted. - Auto Parts & Supplies Near Me - Palm Desert, California

I had to get a brake light bulb for my Volkswagen Jetta and thought I would install it myself without paying a high-priced dealership to do the same. I went to AutoZone for the first time and John G. assisted me in locating the proper light bulb for my car. He then offered to install it for me at no cost, and I happily took him up on his offer since I am not that mechanically inclined. When does anyone ever offer to assist you to do anything these days, right! John G. installed the light bulb which wasn't as easy as I thought it would be. John G. was upbeat, courteous and a pleasure to talk with. The service he provided me was fantastic, and, in my opinion, it was above and beyond what I had expected from an auto parts store. The service provided by John G. made me very comfortable with AutoZone and now I wouldn't go anywhere else for my car needs. I can't recommend John G. and AutoZone enough. read more

My windshield wipers broke while it was pouring down rain. I needed something quick, and within ten minutes I was in and out of the auto zone with the help of Fernando helping me install them - for free! He was so lovely. I was dreading this experience and it was the easiest thing ever thanks to him! Highly suggest stopping here for parts and amazing customer service read more

This store deserves 10/10 stars and I do not say that lightly. I was here on my vacation and needed some advice about a few products. These ladies know their stuff; how refreshing to have knowledgeable sales people on the floor, who can actually compare and contrast items for customers! I was in and out in a minute, with the exact items I needed - and treated like a friend. Bottom line: I would drive FURTHER to go to THIS store. This one is a true winner and these employees, as well as this manager, deserve a big raise. read more

I've never attempted to understand or repair a car. Went to Auto Zone to get fuel additive & a cabin filter, upon recommendation from someone knowledgeable about cars. I asked Bryan V. For assistance and he treated me like his "favorite" customer, I've never been in his store. WOW- best customer experience in a long time. If you need or want any parts for your car / give Bryan a visit- he's the best! read more

Got to Auto Zone looking to just buy coolant for my car because it was overheating, right off the bat Chris was a big help to find exactly what coolant I needed for my car & directions on how to fill it, after my boyfriend filled our coolant our car wasn't turning on, Edgar another great employee helped us out & replaced our battery, our car would still not turn on so Chris being the amazing person & employee he is helped us find the issue & resolve it even in the blazing hot sun he did not give up on us or my car! My car is now on & we're back on the road to Parker AZ, thanks to Chris & his hard work! We appreciate you! read more

My car battery died on my way to work... I went to this auto parts and was so pleads spork the service. He tested the battery and gave me the right size battery or my car. I was helped by a customer rep. He removed the old battery and installed the new one for me. Very helpful- great customer service! He Saved my work Day. Thank you! read more

My husband and I were traveling cross country. Needed oil. Their store hours were posted that they closed at 7pm. We went 30 minutes out of our way. We got there at 6:45. Proceeded to call them they said " we are cleaning the store and closed." We needed one single thing and they were rude. If I could give zero stars I would. read more

Great customer service! I needed new wiper blades and they put them on for me, I appreciate the help.

I came in to get a new battery for my girlfriends car and Israel helped us out. He went above and beyond to make sure we had what we needed and recommended another product to avoid future corrosion. He carried it out for my girlfriend and installed it right on the spot for us which he didn't have to do, but it really made our day. read more

Just went in to get a battery for my car. I already know what size battery I need. I was given prices for on the high end. When I went and looked at the battery wall I saw battery for my car $99 with trade in of old battery. I really don't like being treated like I'm some silly girl. read more

They were so helpful here, Abraham especially helped us find everything we needed and was very helpful in explaining how to do things.

I'm a senior citizen. I tried to change the frame that holds my car license but couldn't get the new frame to stay on. I thought I needed longer screws so I went to Auto Zone to buy them. The clerk went out and looked at the situation. She came back in and got a screw driver. We went out to my car where she installed plate frame that I had brought with me. I offered a tip that was refused because she said it's against policy. It turned out this very polite clerk was Melissa the manager. I didn't know I could get that service, especially when I didn't buy anything. It was very much appreciated. In the future I will definitely go to this location for anything I might need to buy for my car. read more