The young men were soo helpful. After I purchased filter helped me replace it . I was struggling to remove safety. Great customer service.

Lina the manager told us to "go to a different place that sells car batteries" and "we just work here". Instead of listening to our problem and giving us a thoughtful explanation. We got two Duralast batteries and both were defective after two years. Those batteries DO NOT last 4 years so you might as well get the cheaper versions or get the better brands at Costco. Terrible customer service. read more

The older employee there is not friendly and and not helpful had to go to another auto place! Never again!

Roger G welcomed me as soon as I walked in the door. Very knowledgeable & helpful. Kind & friendly attitude. Asked numerous of questions and responded with professionalism and approachable attitude. read more

AutoZone Auto Parts - Gave me feed back on what oil to use. And I decided on which one was suitable for me financially. - Auto Repair Near Me - Riverside, California

May 20, 2025 Yesterday was my first time at this Auto Zone location on Van Buren. It was out of extreme necessity as I was driving on the 215 when my engine light and VSC Tracking sensors came on and the vehicle began vibrating. I was referred to Auto Zone by a family member who informed me that they would perform a free diagnostic testing to find out what was wrong. I was served by an employee, Brandon Q. Wound up being that I needed spark plugs. Brandon was gracious, kind, knowledgeable and didn't make me feel like it was an inconvenience. He referred me to a mechanic close by, however, I chose to use our mechanic instead. This is definitely a busy location. I'm in this area every 6 weeks. Should I ever need anything for my vehicle, I will definitely return to this location. I understand that my experience is not those of customers that had a poor experience. I don't ever want to discount others experience in any way, shape, or form. read more

My son goes to this location all the time to buy things for his car. Things to wash his car, when it's time to do his oil change. Yesterday he went and bought oil to top off his oil and a few other things. He bought the big bottle instead of the small one and told me he was going to see if he could exchange it because he didn't want to carry the big bottle in his car. He had gone to the carwash after and threw his receipt away. So he thought maybe since he is a rewards customer they could look up the receipt. It doesn't hurt to go ask is what I said. He comes home upset and says "you aren't going to believe this mom. I walked in and went straight to the cash register and ask the cashier if I can exchange the oil and she looks at me and tells me she didn't see me walk in with the oil and told me she saw me walk straight to the back and grab the oil." I asked him if he did walk around and he said no he walked straight to the register. He said this is a cashier that is always there when he goes in and has helped him countless times. He's a young kid. I told him he should have told her to check her video footage from one minute prior or he could have showed her his transaction from the day before but since he had never been in that situation he didn't think to do that. I am so upset because my son is no thief. This store is like two minutes away from home. Now he does not want to go there anymore. I don't blame him I wouldn't either after she humiliated him in front of other customers. I just don't understand how someone can accuse someone of this. I hope she went back and looked at the footage of this so she could learn from her mistakes. read more

Do NOT go to this store unless you know everything yourself. I didn't see the reviews prior as I was just passing by this city on my way home from purchasing this car. I went in yesterday, with a friend, to get some refrigerant to recharge my AC. When we grabbed a bottle and went to the counter, my friend went to ask, "Sir, can I get your advice, will this can be good in a--" the worker cut him off and said, "they're all the same." So, we took his advice, purchased it, my friend added it to the car I just purchased and it didn't fully work. With a little more investigation hours later... realized no, they're not all the same and he had us purchase and use the wrong one. Now I've possibly ruined my ac compressor (according to Google) and have to further take it in to a mechanic, have him flush the fluids, take it apart and clean it, put it back and recharge it correctly. This is obviously more money when it should've been simpler. I will be calling corporate over this as it is going to cost a lot more now. Hopefully there's no further damage! And furthermore, besides the worker being rude, I stood there for minutes while he decided to talk to his co-worker about how he went to some place and got the spaghetti. "It was sooooo good." As he's just standing holding my receipt. Like give the receipt so I can leave already please!!! read more

Customer service they sold me the wrong filter, then when I went to return with a receipt, They wouldn't refund the difference of 5.00 because I had a different bank card, after buying a different filter. After having to return to the store because of employee error.. I think they should pay me 5.00 for the hassle. Whatever, I paid with a different card. Hope it was worth losing a customer for your screw up read more

Came to purchase windshield wipers and it was a horrible experience! Avoid this location! They aren't trained right! And the saddest part is that the other employees didn't step in to help the worker who was helping us. He gave us the wrong wipers then he couldn't find more and he brought other ones out when we specifically told him we didn't want to spend more the $50 and started saying we owed him more money. My husband handed him our old wiper so he can go look and this child has the audacity to throw away our part. This employee has no idea what he was doing. Lost all around. If I could give no stars I wouldn't!! Please get your employees trained correctly. read more

Great staff. Fast, helpful and friendly. Would definitely come back and recommend this store to others

If I could give this place 0 stars I would. One if their associates sold me a broken part for $300.00 and when I tried to return it they grilled me. They could have checked the cameras and seen literally footage of me buying it. I had to order the part online and just wanted my money back. Their manager was asking to see proof of my purchase and acted like a total a**h***. Stay away from this Auto Zone, if you have to go to Orielly or another Auto Zone trust me it is definitely worth it because this place is THEE WORST AUTO ZONE. read more

I've been coming here for years. It's almost always a disappointment whether it's sending me to another store or waiting for a part but this time I've had an unreal experience. Ramona who has helped me countless times over the years accused me of trying to exchange oil for a smaller one that I'd "just grabbed off the shelf". I walked in with the oil and then she said she didn't see me with oil in my hands. Why would I grab a 5qt of oil off the shelf and walk up to the register to exchange it for a smaller one..... read more

This location is always quite busy which means they must be doing something right! I've seen a couple of newer faces and they have all been pretty helpful. The main person I hope to see is Darron (hopefully I spelled your name correctly). He is always very helpful, knowledgeable, and friendly which is all I ask for in a sales associate. Only good things to say about him. Go and see for yourself! read more

Jenna was very helpful and super nice I believe she deserves a raise Thanks for the brakes and rotors! read more

This place has terrible customer service. My experience with Roberto R over the past few days has been some of the worst customer service experiences I've ever had. He clearly shows customers he does not want to be there and has a "know it all attitude". When asking questions his demeanor is dismissive and impudent. read more

Horrible the manager Noah V is the worst very rude unprofessional has no customer service skills he smirks and just looks at you like if you stupid or something I called the district manager levon and he dint seem to be surprised so now it's like if there working to just make customers not want to go to autozone they need a new manager. read more

Went into AutoZone this afternoon to pick up a Battery for my car. When we walked in the line for check out and parts where put into one line. The checkout counter moved extremely quick with one man helping everyone and did not bat an eye to help any customer waiting for parts, he just kept choosing to check out customers who had small items from the floor, while the line stayed long and the older women behind the counter took f o r e v e r to look up and then go get the parts from the back. This was such a waste of time and we ended up walking out and went to O'Reilly Auto Parts down the road where the line was just as long, however, O'Reilly's had 5 people helping out customers. AutoZone just lost a customer who had shopped there for almost 30 years. read more

I came to get my check engine light checked out and as I asked for the code reader, one of the employee let me know that it was broke and that "their customers break it" but a gentleman name Dawnte did not hesitate to go get his personal one from his car and gave me a reading using his code reader and his phone. This man was very helpful and made my visit here great and so I wanted to give him a good review! We don't always find employees so generous in the way he was today! Thank you dawnte! read more

I called I for some information. Maricela assisted me with the type of customer service that is so rare now a days... she treated me with respect, didn't rush me and made me feel like I wanted to spend my money at this store. She is top notch and I will be returning! Great job Maricela! read more

This is my go to parts store and has been for 22 years. I'm in there 2 to 3 times a week. I have noticed a steadying declining level of service. I just left there and it took me 20 min to buy light bulbs because I was told I had to wait in the parts line behind 7 people instead of just paying at the register. The girl at the parts counter did apologize but there is no reason someone that doesn't need specific parts should not be able to walk in and buy something off the shelf. read more

Check all your items you purchase here!!!!!! Came to pick up a rotor and for $68 they gave me a jacked up used rotor with clumped up dirty grease in it. Checked it before leaving since the box they handed was dirty and taped up. When I returned it the guy said all of them were like that and someone must have messed up. So just wasted my time driving to this location. read more

I've been going to o'reillys for the past 5 years, and I had to go to autozone because o'reillys didn't have the part I needed, but I am very satisfied with my experience here! I was assisted by John and he showed true professionalism and provided me amazing customer service! He got me out of the store in 5 minutes with everything I was looking for, while at o'reillys, every visit would costs me 20 minutes and up. Would definitely recommend this store read more

I asked for assistance to remove headlight bulb which was pretty simple. The cashier was really helpful and said she's have to ask permission from manager. The manager looked at me and said "NO". I've never encountered management so rude. I go to this place to get my wipers installed all the time. I guess it's under new management. If I could I would rate him a negative number. read more

I went into autozone hoping someone would help me replace my headlight in exchange of buying the bulb there. Soon as I walked in I was greeted by Eddy (Eduardo), he helped me figure out what bulb I would need as well as figuring at how to install the lightbulb. I appreciate his attention to detail as well as insuring my light bulb was installed correctly. Good service. read more

Alice from Auto Zone in Riverside provided some of thee best service anyone could ask for. As a customer and a business owner, this is the type of service that all employers wish for their workers to provide. 1) my battery went out at the gas station right by auto zone and she helped me install the new one (FYI do not do this unless absolutely necessary, they have to get home to their families too). 2) she was VERY PATIENT and it took over 30 minutes to install 3) very professional and knowledgeable. This battery required lots of tools and precision to install. I held the flashlight and she did the rest. Great job Alice and Auto Zone team from Riverside. I needed this or I would have been stranded. -very satisfied customer read more

Needed a new battery for my truck, the staff took care of it quickly and were very kind. Ask for Eddy, he's the man.

I was purchasing an item and I made it clear that it was just that item. The parts guy taking my item asked if I would like to purchase something else on the counter that was on special. I clearly shooked my head no. He did not respond. He waited. I told a second time no and I made it clear that I just wanted the item that I had brought up to the counter. He sort of huffed in disappointment and went to ring out my one item. I will not be going back anytime soon. read more

We came in to get oil for a toyota camry and the lady who was working there seemed like she didnt even want to help us. She looked up the oil and had to give us individual oil containers because they're always out of stock of the big containers. She assured us it was the right oil and it turns out it was DIESEL OIL. I noticed it was green and looked it up and good thing i did. They have no idea what theyre doing over there. The manager Named Ron told me they wouldnt cover the cost of the oil we had used or the filter that was contaminated with diesel oil even though they gave us the wrong stuff. They have computers that tell them which parts our cars need and they still manage to make such obvious mistakes. Check your stuff if you buy here, BECAUSE THEY DONT KNOW WHAT THEYRE DOING. read more

I came in not to long ago and bought and oil filter, this is when I learned that they accept used oil. So, I changed my oil and now I am back to drop off the used oil filter and oil. The people behind the counter accepted the used oil filter and oil. Now I know where to drop that stuff off read more

I was filling up for gas when I remember my taillight and brake light were out. I I headed over and a young brunette and a guy named Joshua helped me out. What made their service exceptional was the way in which they aimed to please me and also escalate other customers at the same time. I come from customer service so I felt the way they decided to handle things is reason I felt at ease during the entire visit. (I had to do some waiting while they juggled ). Quite pleased read more

It's Autozone...the store with the ok car parts that you can run down the street to fix your piece of crap car. Overall this store has nice employees that go out of their way to help and are not standing around chatting, flirting, laughing, etc. (the 24 hr. Autozone in Anaheim is useless). I'm always on the hunt for Royal Purple in SAE 10-W and like most Autozone stores it's not in stock here. There's also a coupon for $5 off a $30 purchase available if you text a Autozone to a certain number OR if you're on your mobile phone I posted a photo of the coupon in the Tips section. Have at it! read more

I moved out of state in 2010 and I would always come to this autozone since it was near my house and I would always get good customer service for the things I needed. I would always shop there at least 3times a month. Now that I moved back I just hate going there. They have new employees and the good service left with the old employees. I just needed to pay and waited for about 10mins until I decided to leave.... Oh and by the way I was the only one in line. They had two employees helping out in the parts section and 3 others just walking around and one on the computer. I decided to leave and bought what I needed somewhere else online. Oh and the employees take up two parking spots like if it was a car meet. I won't be coming back to this autozone. I would rather drive to their competitors down the street or purchase what I need online. read more

Came in 15 minutes before they closed and they had already locked up for the night. Really frustrating when i could've gone another mile up the road and had what i needed. read more

This place sucks! The counter guys know nothing and cannot find any parts for custom applications, how hard is it to tell someone what engine you have and what part you need? They don't even know how to find a fanbelt by length. They also try hard to not honor their warranty and have even entered one under the wrong phone number for my dad and denied him new brake pads when the ones they sold him failed. They even acknowledged the pads WERE AUTOZONES OWN BRAND! if they had a lifetime warranty and couldn't be purchased anywhere else why on earth would there be any questions or receipt necessary for the warranty?! ABSOLUTELY HORRIBLE SERVICE, GO TO ANOTHER CHAIN STORE! read more

First off its Auto Zone, so I wasn't really expecting much. I went in to replace my dead battery that was only 3 years old and under warranty. They said it will take 1 hour on the machine to test it, cool. I came back about 70 minutes later, they said it needs 15 more minutes, ok. I went to Albertsons and got back about 20 minutes later (1 1/2 hours so far) and they said it needed 12 more minutes. Not happening buddy, after about 5 minutes of explaining to them that it's obviously dead I finally got another. If you want a chrome do-dad or some seat covers with flames, then this is the place. If you need real parts, go elsewhere. read more

There are times when you need a little assistance. I've been to this Autozone a number of times and never really thought about what their customer service was like. I usually will pop in and get some Synthetic oil for my car or some wiper fluid. Nothing I got required too much thought on my part and very little time on their side. I was pretty indifferent to their service. On one occasion it was forecast that some winter weather storms were heading in and being a serial procrastinator I waited to get new wiper blades. This particular morning I felt rain drops starting up so I drove over parked and ran inside. After some time considering different brands I grabbed a pack of wiper blades for my car and ran outside with the intent of sliding the old ones off and sliding the replacements right on. Well my intent didn't match up with reality as the blades were configured a little differently than I thought and the rain and wind starting picking up velocity. I ran back in the store and asked for help. I don't know whether it was the terrified look on my face or the fact that I was a woman but one of the employees followed me out to the car and was able to get the blades on. It wasn't a quick swap so we did get pretty wet but I left the store with new blades and an appreciation for their prompt service in my time of need. When considering the other alternatives for auto parts stores this place will be first in my book. read more

AutoZone Auto Parts - Business Front - Auto Repair Near Me - Riverside, California

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Marisela displayed great customer service. She was fast, efficient and very courteous. She even offered to and installed my new wiper blades. Thanks Marisela for the great customer service! read more

Robin was rude and unhelpful when we came in for a simple battery test. Was told at our first stop that it was testing at 2 volts and to leave it charging for 2 hours. Came back later in the day and all she said was it tested bad and no further explanation. Seemed to hate her job and no idea of what good customer service is. read more

This location is very disappointing. My car battery died and I got it jumped long enough to drive it to here. I called ahead of time to confirm they had the battery in stock for my car and that they would remove and dispose of the old battery for me and install the new one since I am pregnant and am not comfortable dealing with these voltages. I was assured that not only were there multiple batteries in stock for my car but that yes they would for sure remove and dispose of the old battery for me and install the new one. Upon arrival, was told that they don't do installs and was handed the tools and told to figure it out myself. I would have taken the car somewhere else but I turned the car off when I arrived because I was under the impression that they were going to handle this for me and it wouldn't start again. I am so frustrated and now stranded because I can't install the battery myself and the staff here refuses to help. If you're looking for actual assistance, I'd go somewhere else since the employees here clearly say one thing and then don't abide by it and are willing to strand a pregnant woman at night because of it. read more

Really un organized and have people with no commen sense... if they dont know what they are selling or know about cars... what r they working in here, very bad customer service awful read more