Awful experience with owner when we were trying to purchase a used tire from his store. He has an customer accessible used tire rack in the parking area. (It so happens, the rack is pictured on this YELP page) We rolled our wheel and worn-out tire over to the 1st service bay along with a decent tire which I had pulled from the used tire rack. Otwell came out with two customers and glanced over at us "We don't do tire swaps for people so you can load that back up and go!" ''It's your tire, I found it on the rack over there, what's your problem pal? We were coming in to p....." "That's like sneaking into my kitchen and stealing food out my refrigerator. Stealing out of my children's mouths! Burglarizing my home!" screamed Otwell I said angrily "Let's go ....Up until you came out here accusing us of stealing, this was just a sale of a used tire..." read more

I have a 1997 suburban that hadn't been running for 15 years and they were able to find the issue and get the truck running again. The issue they found was the spider injectors and the O2 sensors. Great friendly honest service. I would definitely recommend for any issues. I asked for a written quote before approving the service and he was able to share that on the spot and all the prices were fair. read more

Extremely helpful and honest!! I will be back and will be recommending others to this location.

Great customer service and fast repair. Jim and his crew were quick and honest. My car was done within a couple hours and the price was fair. I highly recommend you bring your vehicles here. Was recommended here by dodge to work on my Chrysler vehicle. read more

COME HERE! Jim was extremely helpful. I was stranded with a trailer flat and needed a new wheel as well. Jim offered to watch my trailer and assured me he would help in every possible way. I didn't spend anything, AND he still offered to help. Not looking to ream, just very helpful and sincere. read more

I ran over a bolt and my tire totally lost air. After being told, "I don't have time" from Tire Pros on Indiana, I drove across to Otwells. He stopped what he was doing to look at it and they helped me. If he didn't help me I would have had to have it towed since I don't have a spare tire. I will definitely be returning when it is time to replace my tires. I won't forget the kindness I received from Otwellstoday. read more

Came here for an oil change. Friendly service. Didn't wait long. Definitely will come back.

They serviced my Jeep and my RV. Completed on time and below quote. Great service. Fair prices. Competent mechanics. What else do you need? read more

It's a good shop. I've gone a couple of times with vehicles. But maybe it's the times (early 2023), he's always slammed. They're coarse, they're not going to bullshit you or take bullshit. They're direct, they'll tell you what's going down and how much it'll take to fix. They're honest. It's just hard to get a bay. read more

Highly recommend this shop, great service, and truly honest people got my car back the same day I dropped it off . I worked for a shop myself and saw integrity and professionalism all around truly care about their customers . read more

So first time here at this location. I am a Lyft driver and they have a program called openbay when sent me here. I live a little far but my review will explain why it's worth the drive. The owner, great customer service. He was very informative as well answered all my questions. His mechanic also great service and knowledgeable. He went above and beyond to help me with my turn signal, have me one on one diagnostic as well was professional. I must say they should get more reviews because they truly care about repeat business. I highly recommend them and will continue to use them in the future for certain. Thank you all read more

Jim and Robert took care of us this week when the cooling fan on our SUV failed. An aftermarket (Dorman) fan assembly was installed by another shop and the part failed after 10 days. Jim replaced the fan assembly with an OEM part which has been working as expected now. Jim is a true diamond in the rough, he is honest and trustworthy, we will use Otwells only going forward for and auto repair/services. Highly recommend Otwells. read more

Excellent customer service ! Walked in and an hour later I was on my way! Mr. Otwell helped me out and I couldn't of asked for a better job! I recommend. read more

Be aware! It seems like the owner is also the operator and when I brought in my car I had some questions before I would leave My car with this outfit but everything was standoffish and they couldn't give me an exact price and they wanted to charge me almost $200 to diagnose my car. On top of that I got the same impression from the employees that were working there. I don't know if you've use this company before but this is what happened to me and I would never step foot inside their office ever again. read more

Jim is such a sweetheart! I get good, honest work every time! Not the cheapest, but definitely the fairest!

The invoice wouldn't be under JoeyB. Unfortunately, my Tahoe had broken down within 2 miles of Otwell's so my choices were somewhat limited. A friend referred me to Otwell's so Being unfamiliar with the area I took their advice. Once I was informed of the price I thought it seemed high so I called my usual mechanic out in LA who informed me they would have charged more than a third less. But had I had my truck towed, it would have saved me maybe $50-$75. At that point it wasn't worth it so I went ahead and let Otwell's gouge me out of purely convenience only. I've never been to Otwell's since and I've made sure to share my story with anyone I meet looking for a local Riverside mechanic. read more

Don't use this slimy shop they do not stand behind their work. If I could post no stars I would. I brought in my car they changed the brakes and 20,000 miles later brakes gave out without warning and all four were paper thin and they refused to even look at them so I could get home. He said he would call the police on me. Before this he told me my entire muffler system was rusted out, that was a lie. Where Ottwell's quoted me $1,600 another shop changed a flange for $120 and issues were resolved. I wish I could post photos showing you my car is not rusted out. Even before these incidents they said they aligned my front end but I had to replace my brand new tires because they were so worn out from the alignment being botched. I brought it back twice and it still pulled to the right. Jim the owner is a liar and not a good person. Look up his criminal record, just sleazy. read more

Worst service ever! Messed up my car and did not take accountability. I called just to ask if he could recheck the problem and he started screaming at me that he did nothing to my car. Then said he told me he was fixing something that HE DID NOT TELL ME about. I took my car for one simple thing but left with something additional messing up. He goes on to say, "I told you I was fixing this too."Which he did not, because if he did, I would've told him that that has been broken on my car since the day I purchased it 5 years ago. I simply called being nice just to see if he could look at it again and would have paid if anything else was wrong, but apparently he knew he was guilty because he immediately started denying something I didn't even accuse him of. VERY UNPROFESSIONAL and was yelling at me from the top of his lungs! I am a woman. This was not called for. I wanted to take my car to the same person to avoid being scammed but apparently Jim is the scammer. Very poor business. To avoid any problems go elsewhere. read more

They always take care of my BMW. I go to them for my oil changes and mechanical work that is needed. The guys are certified and very knowledgeable. They are very honest with what is needed and not just trying to get you to throw money away on your vehicle. He's Batman obsessed, but it's awesome read more

Oil change, brake job, suspension work, engine repair, broken whatever on or in your car, these guys can fix it all. You won't get a line of BS, just what is needed to fix your car, and what it will cost. Friendly, knowledgeable and experienced staff. Don't miss the Batman collectibles in the office, and the batmobile project under construction on site! read more

Otwells Auto And Tire Care - Tires Near Me - Riverside, California

See all

bad service left a window unaligned even tho my problem was in the engine . shaky shop check your good parts before going cause they will change stuff without you knowing . read more

I grew up as a daughter of a "car guy," so I'm use to taking my car to a dealer to get fixed. Well now that times are different, my minivan is no longer under warranty, and dealer prices are expensive. So I took my van to Ottwells and was so pleased with the excellent customer service. They were honest, fair, and got my tire fixed, qnd did a full inspection of my van. They even told me about a recall and to visit the dealer for the recall! They just earned a new customer for life! read more

I've been coming to Jim for the last 4 years and have received nothing but EXCELLENT work . Jim is honest and UPFRONT about EVERYTHING . Their are no surprises . Jim is a true throw back to what customer service use to be . I recommend him to all my family and friends . Keep up the good work Jim . read more

Excellent auto care experience everytime I come here. The guys are friendly. I always come here for any and all my car care needs. I've never had a problem explaining whats wrong with my car or getting professional work done. There's a TV to watch with you wait, and beverage machines. They also sell hot wheels. All and all a great place to bring your car. read more

See all

Stay away from this place! Been taking my truck here for the past 2 year to get oil changed. Never had a problem with that,I decided to take it in for a check engine light that came on.I explained to the mechanic about a code that came on for a bad injector valve, but I had done some research before taking it in.The shop never called me to give me updates.So I called the shop, he finally informs me that the valve is bad, $780 for parts&$300 for labor. I decline the work and it seems to bother him.When I picked up my vehicle I told the owner its an unexpected expense and I want to get a second opinion. He goes off on how he spent half a day researching the problem and he charged me $200 for diagnostics. Even though I had told him about the code.diagnostics and oil change was $235! would've been nice to know how much they would charge to plug in a scanner &do some minor research on the computer. read more

Otwells Auto And Tire Care - Worst costumer service! Don't come here - Tires Near Me - Riverside, California

Professional and timely service, however, this was the first time I have paid $40 to patch a tire. Normally that's the price of a used tire for my car but it was late and I needed the issue looked at. The only improvement i recommend is to provide fair pricing. read more

Jim is so awesome! The guys across the street at the former Goodyear tire shop couldn't be bothered to help us but Jim was super helpful and got a new tire installed on my car in 15 minutes. Support local businesses! Thank you Jim and Steven! read more

I have been going to Otwell's for 5 years now. Despite the other reviews i have read, Otwell's is a very exceptional shop. He always fixes the problem. Professional attitude and great work. I would not go anywhere else read more

Love this place!!! Customer service is the best!!! Will be coming here for all of my car repairs now!!

Jim works diligently to ensure that your vehicle is fixed right, the first time, at a reasonable rate. Highly recommended!

This is the worst shop I've ever been to. Not only is the owner (Jim) completely dishonest, but his mechanics are incompetent. I've had to bring back my vehicle 3 times to fix the same problem and in the process they did additional damage to the vehicle. They finally fixed the original problem and the addition damage, but it wasn't without an argument and a stop payment to my credit card. Do yourself a favor and go somewhere else. read more

Horrible customer service and just another deceptive auto mechanic. I wouldn't recommend this place unless you like to be spoken to rudely and make you feel like you know nothing because your a woman. read more

Just moved from New Jersey to California and kind of nervous when it comes to my car. I showed with a bent rim. In a matter of 30 minutes he comes out and the work is done. Great deal and the waiting wasn't that bad. They had a bunch of superman and batman items and had the actual batman vehicle!!! read more

the owner was a complete A$$hole. i went in for a flat repair bc the usual shop i go to was too far and i didnt want to destroy the sidewall on my tire. he acts all nice until he tell me $20 bucks for a flat repair. first of all Sears: $15 Americas tire co: free pathfinder tire: $10 and the list goes on and on i said thats too much for just a flat repair so he gives me my keys back and makes up some stupid excuse and yells it to me why tires need to be re balanced and thats why it is soo much. then he tells me to get my POS off his property like im the one who offended him. i told him good luck with your business, he had 1 car in a 5 car garage so business must not be booming since Goodyear across the street seems to be doing good. i just laughed and left i highly dont recommend anyone to go to this place read more

DO NOT COME HERE!!!!! I just needed an oil change and called in for an appointment. The owner told me that they don't take appointments and "they were too busy to do it today". He told me to come back the following morning at 8am when they opened. I foolishly listened to him and came back the next day at 8am. I was the only one there. The owner told me he CANT DO THE OIL CHANGE because the mechanic who does them does not come in until 10am. Well, Mr. Otwell you just lost my business. Besides there is an oil change place across the street for half the price! read more

Jim is the best. Great customer service and someone I can trust, which is hard to say in the Automotive world. Anything you need Jim is there read more

I am so disappointed!! While running errands, I noticed my tire nearly flat and a large screw in it. Without much thought, I stopped by Otwell's for a repair. Having had a number of tire repairs (at other tire shops of course) in the past, I figured $10-15 dollars max (my tires don't have sensors). After an hour wait, the person in charge tells me the tire was fixed and proceeded to charge me $25 for a patch job. Live and learn!! read more

Very awesome place. They do a speedy job. They never try to sell you stuff you don't need, like other places

i moved into the area a ways back and used this place once a ways back and will never be back the guys ripped me off they told me my oil leak was the timing chain cover. he said he replaced it after paying $1600 he gave me my truck back and it ran like crap. i than ask for the part he gave me a blue part my engine my engine was not painted blue. ???? I had the motor pulled not by otwell's found out it was the crank shaft bearing was bad (good troubling shooting ???? ) thanks you, yelp, i needed to vent read more