I walked into the store April 7th at 9:50 PM. I went to warranty import direct relays that I bought from O'Reillys in Fontana. I gave them the phone number that we purchased the relays. No surprise not on file for the warranty. The lady then proceeds to give us an attitude about the situation. All you have to politely say hey this is out of my control and apologize. I don't ever take the time to write reviews, but this did it for me. read more

Adrian is a hero!! I've been here a few times and he's extremely helpful! I appreciate amazing customer service but he's just altogether a great human. I used to go to other automotive places down the street, but now I am an Orielly only customer read more

Shout-out to Nathan on the afternoon shift going above and beyond in customer service handling my task at hand with ease highly recommend this oreilly's...GREAT STAFF KEEP IT UP GUYS read more

Always spot on knowledge and great personal service 5 stars for your team Thanks for being part of the community read more

I never go into this O'Reilly's but I will definitely be back! Vivian the assistant manager rang me up for windshield wipers and coolant for a flush on my car and she was so sweet. She really made me and my sons day and bought him a Lightning McQueen car so he's ready for Disneyland this week as a bday present . Adrian put my windshield wipers on and carried my coolant out to the car for me and was also so sweet. They really made it easy for me especially since I was carrying my son and not once did I have to ask them for help read more

O'Reilly Auto Parts - My son with the car Vivian got him - Auto Parts & Supplies Near Me - Riverside, California

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Vivian was helping me and then got a phone call and attended the phone call while i was just standing in front of her listening to her conversation. It was very rude and unprofessional not to mention impolite. read more

this place was golden when I was growing up. now when I need parts, there is a bunch of stoner high school kids that have no clue of what they're looking for!! frustrating even getting the right spark plugs! I avoid autozone at all costs but I've found myself with more success there... read more

I do recommend Delicious. Ultimate finish. Can't go wrong. Damn man. Had to make a fake. read more

The manager (I believe his name was Victor) spent about 30 min helping me find a part. The part ended up not being in stock but helped me find the part at a autozone. Super helpful and patient read more

Edward was AWESOME! Kid you not, he recognized exactly what we needed and went to the aisles and got us exactly what we needed. He was very informative and professional and kind at the same time! He is an asset to O'REILLY! Working on a Camaro '67 right now and Edward has helped that dream car drive! Thank you Edward! read more

Let me ask you this. When was the last time you checked your dipstick? Are you hearing strange noises or smelling odors? Got oil? How about some coolant? Before you get stuck on the side of the road consider this. O, O, O, O'Reilly Auto Parts is 5, 5, 5, Five Stars! Why 5 Stars? Because they have what you need to keep your car on the road. Don't wait until your stranded. Besides gasoline, your car needs many other components working properly to get your ass down the road effectively, efficiently and safely. Got brakes? Don't go killing yourself or somebody else! How's your lamps? What about your tranny? When was the last time you serviced your rear end? These are all the burning questions you really need to consider. Great service and a knowledgeable, professional staff that's 100 percent capable of taking care of all my automotive needs is five stars for me. read more

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Holy cow. These guys don't know what they are doing. Not only car-wise but they can't even do a customer service job well. The whole time I was patronized, treated with sarcasm, and tried to pressure me to quickly buy and get out. All I did was ask a few questions which they didn't have answers for, so they double down on a mistaken recommendation. They ended up giving me the wrong parts and even messed up the return. All and all, it was a huge waste of time. If you are in desperate need of getting auto parts, I would go somewhere else. But if you have to go to this O'Reilly, I would stay far away from the large young man with dark hair and the latino lady. Wouldn't recommend it unless you are trying to waste your time and feel frustrated. read more

Got pulled over for a taillight out, arrived to this Riley's and Chris gave me the tools I requested to use and was super cool helping me fix my taillight as well as one of my low beams read more

Walked in to get a deep cell battery , after not finding the one I would have liked , asked the guy doing nothing ,no help he would go get someone but wasnt happy about it . After waiting for help decided to go to AUTOZONE WILL NEVER GO BACK TO THIS STORE AGAIN !! If your a girl go elsewhere , they won't help you ! read more

Always has what I need to repair our trucks and cars. If the dont have it they will order it. Employees are very helpful and knowledgeable. Never had an issue at this place. This is my go to place for all my auto needs. read more

O'Reilly Auto Parts - Picking up radiator fluid, open till 10. They accept Samsung pay. - Auto Parts & Supplies Near Me - Riverside, California

Keep up the great work Celine Customer service 100% your awesome She goes out her way to help you.. read more

Funny, there's a big sign over the counter that says "professional parts people." I'd have to disagree with that. They're not even friendly. The older walleyed woman needs a serious attitude adjustment about showing some empathy with her customers and just being a nice person overall. She wasn't able to break change, which is totally okay with me, however show some empathy and apologize to me, lady. Don't just act indignant with me and tell me to go to another business in the business complex and ask them to break it, as if it's an inconvenience to you. After all, it's your fault for not being prepared to run your business and give your customers the ability to pay cash for their purchase. I'll avoid this store unless I absolutely have to shop here and Autozone (further from my house) doesn't have what I need. Boo, O'Reilly. Boo read more

The employees that work here are worthless!!! 10 days ago I got to order a rack and pinion and work with Adriana (that went to uc Davis) I called Adriana to check status. It comes to be that she didn't even order it. This is not professional. I do not understood how someone that is this unorganized works for a O'Reilly! I'd clearly advise not to deal with the O'Reilly's on Van Buren until they hire people that are little bit smarter any more organized... I'll never visit this location again and will take My business elsewhere. Don't go through what I did. Go to another auto part store. read more

My car battery died on me and I jumped it and drove here and I got a new battery under warranty and Mario was supper helpful and replaced it for me since I didn't know how.. supper helpful and nice, thanks Mario! read more

DO NOT WASTE YOUR MONEY HERE!!!! Tried to return an Optima battery That was three years old, they said it was five days out of warranty and they can't do anything about it because of their computer. What a bunch of BS. I took my battery went to AutoZone down the street they gave me a 20% discount because they felt I had just got ripped off by O'Reilly auto parts. I will not walk in the door of that place ever again. read more

My check engine light was on and Chris was amazing and scanned my Tahoe Hybrid. Chris was knowledgeable, friendly and professional. Chris was quickly able to tell me codes were related to my hybrid system. I was quickly able to correct the problem at a dealership, but much thanks to Chris! Also, Mike and the rest of the guys were really professional as well! 5 stars, highly recommend! read more

I went to go buy a starter for a Chevy Silverado 6.0 and I called in advance to see if they are in stock and how much it will be. Well when I go in to buy the starter the associate Christopher was helping me out and was trying to up-sale me for the starter. Once I gave my boyfriend a call and told him how much it would be he came to the store and my boyfriend was trying to understand why there was $150.00 difference in store than what we were told over the phone the original price . Christopher was saying to him "you can buy the starter or get out" "cool bro I don't care". I've never been treated like this while shopping and we will never be shopping here again. Once the poor customer service of Christopher was done we were helped out with Tony and we were thankful for that. He gave us great customer service without a hassle. read more

Thank You Jacob!!!!! You helped me last night order parts for my Dodge 1500 Ram Truck. Jacob made sure my order was complete, he made sure every part was complete, I had parts at the store within 8 hours, checked us out and also walk us to the car. This place should get 10for The Best Customer service ever. THANK YOU JACOB!!!!!!! read more

I want to shout out Amanda She had amazing customer service!! She not only rang me up with a beautiful smile but she also installed my window wiper blades with no hassle had a friendly conversation as she did it and even recommended an awesome breakfast burrito spot since im newly pregnant and craving one. Thank you it's people like you who make our world worth living thank you so much!!!!!!! read more

I have my choice of places to go when I want auto parts and I really like coming to O'Reillys. The one here on Van Buren people there are so friendly and helpful. Specially Calvin. I don't know too much about cars but he's always been able to find exactly what I am looking for for me. Highly recommend. read more

Way better than the Auto Zone down the street. Always well staffed with friendly helpful people. I've needed a couple special order parts, they got there very quick (either that day or the next). read more

I had great service by Bradley He help me with fixing my battery, he went above and beyond and taking all the precautions to make sure I drive safe. Great help, Great service and Great customer service read more

Loved this place! Yesterday I needed to change my breaks. They just started getting bad late Saturday night. I called another place right up the street looking to see if they had my breaks in stock, as well as a c-clamp to borrow. The person on the phone had a bad attitude, very unpleasant. I called this place next and immediately changed my mind on where I was going to buy my pads. The lady on the phone was extremely happy and helpful! Instead of a c-clamp she recommended renting a full kit that they now have, and it ended up working perfectly! Very satisfied with my experience here, and I will continue to use this place whenever I need something for my vehicle. read more

Very dishonest! I have had issues with several batteries from this store which do not last. My husband brought ours in today and when we bought it we were told if it malfunctioned or was bad they'd prorate the battery. That is not true as they told him they no longer they do that and would not honor their previous policy. He then tried selling him another battery (probably bad) for full price when my husband said he was going to get the battery else where the man was all of a sudden able to drop the price down. My experience with this store and it's products was not good. read more

You know, I've come to this chain for years. I should've taken my business elsewhere a long time ago. Today was the FINAL straw in getting the wrong parts. I made it VERY clear what I needed to fix my car and yet again we got the WRONG part. I asked 3x on the phone and 3x in person which the sales guy was not confident in saying yes. Now I'm out labor costs and I got attitude on the phone when I asked if I could return it to any store. The exact answer after the guy mumbled was "if there's a store in Tijuana you can return it there!" What training do they exactly go through or who makes the database because someone needs to improve it or be fired. Do NOT tell me a part is good for 12 years of a make and model when they've changed 3 times in that 12 years. Thanks for wasting $100 I didn't have to pay a mechanic to tell me I can't get the part anywhere other than the dealership don't waste my time. Bottom line is they have horrible customer service and horrible product knowledge. Don't make the same mistake we have in giving them chance after chance. You'll just waste time and lose a lot of money. read more

I'm not really the car guy but I have had to work on my cars times. I've got breaks here water pump oil and A battery. Can find something they can help you find something. Staff was nice. I only had to order something once and it gave me the next day. So far everything I've bought here still working properly. Plenty of parking read more

Always has what i need in stock. Very helpful staff. Never long waits in line . Had the guy help me with my ac cause I over charged it with refrigerant cause im a dummy . He was Very helpful !! read more

Even 80 miles away from my home O'Reilly location this store on van buren honored the lifetime warranty on my alternator. Jacob is awesome, very helpful in finding me parts for my 94 lexus. Very pleased with this transaction. Autozone better step their game up. read more