Incorrect pricing rude service...when I went back to ask to check why I had been charged for an item that was marked 24.99 underneath it on the shelf, I found a similar item to try to price check, but it was also miss marked and miss tagged if I had wanted to play a complete secret shopper, I should've been able to insist that they price adjust, but the treatment was so poor it was obviously not something they were willing to accommodate. I wasn't even looking for an actual refund if the price had been charged correctly it took them so long to show me that it was charged at a higher price than what I had seen on the shelf that the whole experience left. A really bad vibe ...not only did they not offer any kind of adjustment but treated me like it was my problem from the get-go. None of the prices match the items on the shelf, employees were slow strange unhelpful told me they didn't even know their return policy... this is not the first time the store has been this way. For 20 years it's my least favorite parts store but for some reason, I stopped there thinking I could grab something and have it be easy. Not the case. O'Reillys is much better, friendliness and customer service plus managerial support of a struggling employee goes a long way and I did not see any of this today. If you're the kind of bro they like you probably will have a good experience, if you're any other type of person, it is TBD. Would never send anyone here now as a friend of mine told me upfront he has problems with it all the time as well and I chose to go anyway. This time I won't forget. read more

Placed a morning order through the app and after waiting 6 hours to hear anything from them I called them to see why 9 items took all day it was because they had none of the things. If you had told me before hand, I would have just done the rest myself. But here we are. read more

I spent 10mins in line waiting and once I got to the counter, I spent another 10mins waiting for parts while the person helping was in an argument with another employee about work schedule. There were 5-6 other customers waiting while these employees were discussing why they were taken off shift. Customer service must priority ALWAYS read more

It's a convenient auto parts store located nearby. I always start here and can get really good customer service. Something you will realize is that they have women working there, but they will never talk to you. The guys are great though! read more

I came in recently for some stuff to clean my car and there was a line as I was about to check out. As I was waiting to be checked out, the gal at the front desk, Jasmin, was DEFINITELY running the show! In the short amount of time I was there I could see she was juggling multiple tasks-- helping customers at the front desk, managing other employees, answering phone calls, etc. Hopefully she gets paid what she deserves to be doing what seems as multiple peoples' jobs at the same time. Shoutout to her for making my experience swift & smooth! read more

Frankie B has exceptional customer service! He was attentive, answered my questions came out to my car, took off. My windshield wipers, found the correct ones to replace them, and even installed them with a happy face and a great attitude. He even let me put one of them on so that I learned how to do it for next time. What an exceptional gentleman. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Santa Barbara, California

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just bought a new battery convient hours spoke with two young men there and they were both very very helpfull. one guy sold me a new battery and the most helpful man installed it for me, I recently bought a battery at a trusted garage and it cost me 232 dollors, Auto zone the battery cost 130 and installed free, very satisfied. a five star rating from me read more

I walked into auto zone today to pick up an item I had ordered online. There were several people in line and young man named Aaron was working the counter. Aaron was respectful, efficient, knowledgeable and friendly with each and every customer. He greeted each person with a smile. I'm so used to waking into many businesses these days and having the employee make it clear by their attitude that 1) they don't want to be there and 2) they most definitely don't want to help you. This was NOT the case at all and Auto Zone is lucky to have such a great employee. read more

I don't normally write reviews but Riley K. was extremely helpful and knowledgeable when helping diagnose a check engine light. I highly recommend Auto Zone on Milpas, especially if you ask for Riley! Somebody give that man a raise read more

So i came in looking for help on my front light and got different suggestions but none were concrete themselves,100% they were sure would even work. Went outside to fix it and i ended up doing the whole work. Come to find out it wasnt the right piece! My bill was over 80 when i could of spent less and got it fixed. For doing it myself? No discount and no manager offer smh. Employees lack skill and knowledge. Next time ill go down the street to O'reillys Thank you read more

Terrible experience, staff is unprofessional, they don't even look at you. Cashier asked the manager to authorize the transaction and he was worse. AutoZone in Goleta is a lot better. read more

The store manager is so kind! Definitely recommend stopping by this Autozone location!

Autozone Santa Barbara I was having a bad day today because I have been having so much trouble finding the right parts for my truck. I went to so many auto parts stores in the area and for some reason I was not able to get the correct parts. Autozone was my last resort. I walked in and right away the assistant manager Michael A. greeted me. I explained to him my situation and he then offered to take a look at my truck. Right as he opened the hood of my truck he laughed and looked at me with a smile "sir this is a 454 big block chevy and not the 351 Windsor that's supposed to be in here". We walked inside and sure enough he got me all the right parts. He is now the reason I am always going back to auto zone and making it my first call. My friends and family now know where to go shop for their auto needs. Well knowledge and professional men like him is what all auto parts businesses need!!!!! Cheers bud! read more

Autozone has many awesome programs, such as free labor to replace a lamp or battery, or loaning tools, etc. This time, while driving through town, the "replace engine" light came on. Since I was in someone else's car, I did not have my OBD reader with me. So we stopped at this store, where Miguel gave us a reader to take out to the car. While I hate that their program requires you to bring it in to read codes, I can't really complain. They plug it in to their computer and tell you what's wrong and can help you with diagnostics, parts, advice. All without having to look up the code on another device. So it's actually better than when I use my own reader. Problem solved, tighten the gas cap. This review is also to highlight Miguel, who is smart, funny, and excellent with people at the front counter. Thank you for having him on your team! read more

Miguel helped me choose and purchase replacement windshield wipers for my Porsche. He even did the installation for free. Huge value! Autozone is a great chain and I'm grateful this one is close by. read more

Excellent customer service from Michael, who helped us install a front headlight while we were in town! I would definitely recommend this location, very friendly and helpful! Thank you Michael for all your help! read more

I walked into AutoZone because I needed a new battery. The store was super busy, but Bat kindly took the time to give me individual attention. He was very knowledgeable and efficient, and I am hugely appreciative for the help he provided me because I was short on time and I always seem to be short on money as well. Thank you Bat! read more

Stopped by to get new windshield wipers and was very grateful for Angel's guidance and help! It was my first time buying replacements and he took the time to explain my options, and even installed them for me! 10/10 customer service read more

as far as an auto parts store goes I've got some stuff but service I received was horrible. I asked about a fuse and the guy said he didn't have any way to differentiate fuses and what they have is out there on the Shelf. Thanks for the freaking help. I don't work at the auto parts store that's why I asked a question. if I didn't have a merchandise credit that I needed to use I would not go there again. Jrb read more

The store manager is fantastic. He engages you in conversation, if there is a similar item on sale he make you aware- he is polite and kind. Very friendly and polite. (I guess that is why he is the store manager) read more

We really want cheesy service. This is the place you need to come to. If you want to be left in your face this is the place you need to come to. This is one of the worst AutoZone I have ever been to. My lesbian friend who works at AutoZone to do a better job guys. The only this place good for is The munchies or something to drink. read more

I've been coming to this Autozone for a couple of years now since I relocated to Santa Barbara. I've always received excellent service and the best prices compared to another parts store just up the road. Believe me, I've checked small items and bigger items. I'd especially like to thank Michael Alanis for going above and beyond to help me out when I was having trouble figuring out what was wrong with my BMW. Thank You to everyone at Milpas Autozone. Everyone has been great. Merry Christmas! Mike Roland read more

I've been going to this Zone for 2-3 years always good service. Today they handled my situation -needed new battery- in a timely, friendly & professionally. Michael thanks again bud ! Cheers read more

These guys are totally amazing!!! I went in after a long day of digging in the mud due to a broken pipe. I went in to get a siphon and told them how I was going to use it. They fixed me up perfectly, were VERY helpful and friendly. I highly recommend Miguel and his awesome team!!!!!! read more

My battery was done, so I luckily walked into Autozone on Milpas and the guys there were so helpful! Tom and two other young men were on it. Polite, knowledgeable, funny, and they gave me a great deal and explained each step as they worked. Def recommending these guys! read more

We were on a girl's trip to San Luis Obispo when I realized that my right turn signal was burnt out. We stopped at auto zone and prayed they would help with replacing it since we didn't know how to do it and had no tools. A nice young woman assisted us and taught me how to do it so I'll know next time. She was our angel! I'm an auto zone fan now! read more

I don't usually write reviews but I had to give a shout out to the wonderful staff at AutoZone, in particular, Connor T., who came out with us to our car to check the oil level and show us how to do it by ourselves next time. He was very helpful and had a kind, cheerful personality. If anyone ever needs help with their car, I would recommend Connor T. at the Autozone on Milpas right away read more

Autozone is great, they will not rip you off, so fair in prices and helpful employees who know their stuff. Sebastian is amazing, above and beyond for customer service, ask for him when you're there! read more

It is no surprise that this Autozone shop has all 5 star reviews. I went in for a turn signal bulb and Francisco spent at least 30 minutes unscrewing all the various screws that held the back of the trunk in to get to the bulb. It would have cost probably $100 to have Ford do it. And the bulb only cost like $5.00. I went to another auto shop previously and they were not helpful at all. read more

I went in to buy a new headlamp, not expecting Autozone employees to install it, but Sebastian offered to install it and ultimately Michael got the job done! Both of them were super nice and professional. This is my second awesome experience at this Autozone, and I will go back for all of my automotive needs. Thank you Michael and Sebastian! read more

While traveling to Carpenteria State Beach my check engine light came on and my car began to idle rough. I learned Autozone checks for engine codes for free, the code came back faulty EGR valve, which I was easily able to fix in the parking lot with the hand tools they loaned to me. If I went to a auto repair shop it would have easily been a $300.00-to a $500.00 bill. I was out the door for $100.00. I'm grateful for Francisco going the extra mile for me and giving me all the tools and info needed to do the repair myself. read more

A young man named Michael A. helped me by not only coming from around the counter to show me their selection of wiper blades but put them on for me! Very much appreciated. Meredith Brace read more

I had some time to stop by and finally replace my windshield wipers and license plate lights. Ivan took the time to actually change everything out for me since I was in my dress and heels. I loved the service, thanks! read more

I was visiting Santa Barbara when I got a "check engine" light and a trouble code in my car. I went to Autozone for a referral to get the code read before I started back to San Francisco. Luis, the manager, told me it could be very expensive to go to a dealer (as much as $200) or Sears to get it read. He called a repair shop 2 blocks away and got the service for me for $29.95! Above and beyond - bravo, Luis! read more

I always get great service and help here. Recently needed a new wiper blade and was on crutches from and injury, my father went in for a new blade. He got great help and the employee came out and put the wiper blade on my car for us in the rain. Thank you. read more

These guys are the best! I spent a bunch of time baking in the sun and trying to deal with my stupid corroded battery, then I finally gave up and decided I needed help. I should have come to Autozone from the get-go! They helped me deal with the corrosion & replace the battery. Super friendly, super fast, and NOT super expensive. Big time thank to Frank and everyone else who helped out read more

This is Autozone is absolutely excellent! I have gone to them twice now for a few separate problems and was very impressed. I am unfortunately fairly car-illiterate and the staff was extremely helpful. Pete was very knowledgeable and even helped me install new windshield wiper blades that I just couldn't figure out. I will come here time and time again as cars are constant work. I would recommend this place to anyone! read more

I dealt with the biggest POS just now at this Autozone. Zero customer service. In fact, they treat their customers like crap. Unfortunately, the scum I dealt with--I think he may be a manager. He is a tall Mexican guy with a beard. He is totally unhelpful and a complete dick.He acts all "put out" if you ask for any sort of assistance. F this place.They won't get my money. read more

George charged my battery, tested to see if the battery was good or if my alternator was acting up. Ended up just needing a new battery. Great service and very helpful. read more

The staff is very well-informed and will work with you to help find parts for whatever vehicle you happen to drive. They will find the best deal, the best part, or will even suggest local competitors, if they are out of stock. There are a few other auto parts stores in town, but I will drive across the town to patronize this place, because they ROCK!!! read more