Not helpful. Wanted bulk heater hose, got sent to the aisles to find it, and there was nothing there that helped me. Asked if I could accompany an employee behind the counter to select the right hose, but no. I went to Larry's in Goleta and had no issues getting what I needed and going behind the counter to assist. Go to Larry's in Goleta and pass on this place. read more

Juan was amazingly helpful! My battery died next door at target. I had my car jumped by my friend and we drove one building over to buy a new one. Juan replaced mine, and was really funny and nice. He deserves a yelp review! read more

Big thanks to Christopher for charging my car battery for free! He quickly suggested my battery only needs a charge to fix my issue, removed, charged, and reinstalled it--he is so professional, friendly, and helpful. Appreciate it! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Santa Barbara, California

I just went to buy new headlamps and a headlight restore kit. I watched a bunch of videos because I was going to try to do it myself. I am in a bit of a time crunch and I didn't have time to schedule with anyone nearby. I mentioned to Bryan the store associate that I was going to try to do it myself. He promptly said let's go take a look. He gleefully and professionally changed my headlights out with the new bulbs I bought right there in the parking lot. What am amazing experience. As a woman I don't usually get treated very well at any auto parts store. Bryan not only made me feel comfortable he taught me a few tips and tricks while he was changing the bulbs. What an incredible experience. Thank you Bryan! I really appreciate you and I am never going back to the other auto parts stores in town. O'Rielly and Bryan are now my "go-to!" Thank you! read more

A very nice employee, Daniel, helped me out with changing my battery. Very reliable and kind staff :-)

Honestly, i know nothing about cars, and every time i come here the staff is so friendly and helpful. Makes going to the auto parts store way less scary. Im usually here to try and figure out ehich windshield wipers to get lol. The staff helped me make sure i had the right size and directed me to a sale item of good quality that saved me some money. read more

Bad service . Bad attitude. Usually I've had great experiences with most auto part stores. Not here. Go anywhere else. Plenty of options in town. read more

I stopped in to O'Reilly auto parts today because I had a slow leak in a tire and had to have it last another day I asked a gentleman name AJ for help he immediately showed me a number of different products and then suggested what he thought would be best he even offered to help me get it done properly so that the whole procedure would work! In this current day and age I was shocked that someone at an auto parts store would take so much time so much conscientiousness and care to make sure that a customer was taken care of over a $10 product maybe that's why I've spent so much at O'Reilly in the past and keep coming back! A big shout out to AJ thank you very much for your assistance today you definitely went over and above the call of duty!!! read more

Juan was such an amazing help with my brake lights, I can't thank him enough, I would still be driving around with none at the moment without him. We left there happy and safe! Thanks Juan!! read more

If I can give them a zero I would. Went in looking for a specific part for my truck, went to the section it would have been in and I didn't see it. Started walking around to see if there was anything else I wanted to buy and was asked it I needed help. I told the employee what I was looking for told me to go back and look in the section I was in. I went back figured I missed something, was looking again and told him I didn't see it. He murmured back "Jesus Christ" in a frustrated tone walked over and was pointing to me where to look. I said it's not here, he walked over looked and said ohh it's not here someone must have bought it, and said I have to buy it somewhere else. I was frustrated with the disrespect and lack of customer service. I will never enter another again. I own 5 trucks and 2 cars. I frequently buy auto parts. read more

Thank you, Jesse, at La Cumbre store. I went in for help on an AC issue and he listened to my concerns, checked out my car and gave me excellent advice. I appreciate his attention to detail and the fact that he didn't try to sell me stuff I didn't need. I wish more companies had employees like this! read more

Hi. Thank you Eduardo on Milpas as i stopped in in a rain downpour Saturday as my hubcap and front fender needed looking at. Very helpful and much appreciated. read more

I used to think of this as an overpriced big auto store but was forced to re-evaluate after my last visits. The staff at this location has been helpful and professional during my visits and the prices seem reasonable. The location is a bit meh with the little parking lot on the busy bend of La Cumbre making it a less ideal destination store but still good if in the area. read more

This is a great store. You'd think you would be able to find everything you need on Amazon nowadays, but no - we need stores like this. This one is 10min from my house, so it's invaluable when working on my cars and I need something quick. Two recent examples: had to drain a leaking gas tank in an old Mustang. They had an oil pan with a build in canister/cap for something like $12 - amazing. Then I ordered some fuel line from Amazon Prime. It got lost during shipment and I wanted to finish the project on Sunday. O'Reilly had the fuel line I needed (and clamps) by the foot. I only needed a few inches, so it was actually way cheaper than the Amazon order, which I eventually returned after showing up many days late. O'Reilly's staff are very helpful and knowledgeable too, they just tend to stock for more current/popular vehicles, so you won't necessarily be finding everything you need - but can't fault them too much for that! read more

Anabel or however you may spell it has the worst customer service I've ever encountered. I've never had an issue with anyone but she takes the cake for worst ever. After standing in line for about 5 minutes (which is understandable) it's finally my turn. I was only going to ask a question and at the time that it was my turn , a woman walked straight up to the counter in front of me. I told her I was standing in line and she had to wait. Anabel is listening to the whole thing. The lady says what she needs and that it'll be "quick" but frankly i don't care, so is mine. I say what I need and Anabel proceeds to help THE OTHER woman. What? So you deliberately saw me waiting and the encounter I had with this woman yet you choose to help her? Not only that, she was unaware and clueless in regards to what I was looking for and making guesses on where it was instead of asking her coworker, who ultimately did know where I could find it My usual help is Eric and he's amazing. Maybe he can give this girl a few pointers on what customer service is all about. read more

Great customer service! I recently bought a car battery and the process couldn't have gone smoother. Austin and Christian took great care placing the new car battery and removing my crusted over car battery, and trouble shooting issues when my old battery was so corroded it was difficult to remove. These guys are honest and hard working, will definitely come back again. read more

My girlfriend needed a battery in her car and since I wasn't in the area to help nor did she have help, I called this store for help. Dallas answer the phone and I explained what was going on and my girlfriend needed help installing the battery. No hesitation and said he would help her and install the battery within any issues. She ended up getting it replaced my a friend but wanted to shoutout Dallas for his great service and willing to help. THank you so much, man! read more

The staff here is rude. I went In recently and they were not helpful at all and very impolite.

Ricky was a huge help, knowledgeable, patient and he went above and beyond. I highly recommend him for any automotive issue you have. Thanks Ricky! read more

I bought windshield wipers for my daughter's car yesterday but wasn't driving it. I was told that I could bring them back with the car for free installation. It proved to be a challenging install but Juan and Jesus worked the problem and got it done. Fantastic service! read more

We were caught out with a dead battery on a rainy day (our luck, one of the 5 rainy days in SB!) and O'Reilly was the closest shop. Very glad we ended up coming in, Jesus was more than happy to help us locate the correct battery and install it for us in the middle of a downpour! His service was professional and he was extremely friendly throughout, even while getting completely soaked(!). He made sure we had everything we needed and that everything was okay before sending us on our way. Thank you, Jesus for saving the day :) read more

The new manager seems completely clueless on how to run a business. Literally zero customer service skills. Wouldn't let me exchange a phone holder I got claiming they don't return opened items. Just went over to the Oreilly in Goleta and they returned it hassle-free. read more

Completely unprofessional. The guy bills me for the right tire chains and gives me the wrong product. I had to find out last minute. The chains did not fit. I had to hassle around town to find one. Their concerns had nothing to do with my needs but making sure that they maintain correct inventory level at another store in Chatsworth (which is where I had to go to swap them). Check what these guys give you. read more

I walked into the store to get a price on purchasing a set of hubcaps and seat covers. There were two employees at front who totally ignored me. I walked to the back and I heard a male dropping F-bombs practically every other word. I looked to discover it was an employee, Trevor. I was stunned that a chain would allow that. Then I heard someone tell him that there was a lady in the store. He said " I don't give a F...!" And kept up the pace of talking and swearing. I then walked to the front and was still ignored so I left. Never to return. Sears is just across the street I suggest you go there. read more

These guys rock, been taking all four of my cars there for parts for years. They are always willing to help with a smile. Jesus Noel helped me out today and got me what I need and answered all of my questions, one of many of their great employees. Thanks guys! read more

This store has the most helpful employees, Jesus, in particular. He probably saved me a couple hundred dollars when I had a low beam blub go out. I told him the make and model of my car, he got me the correct blubs, and to top it of he replaced both of my bulbs...saving me from having to go to the dealership and have them done it for me. Thank you Jesus for being such a helpful and knowledgeable worker. You're the best! read more

Great service today from Jesus, went in to buy windshield wipers for my 4runner, not only did Jesus install them, he put in the washer fluid for me. Such a nice person and an asset to O'Reilly auto parts. read more

This is one of the best local auto stores I have ever shopped at. From having car wash supplies, to ratchet sets, to stocking more random auto parts, this is the place to go. The prices are fair, the ambiance is auto, and the customer service is superb. If you need auto supplies by the blink of an eye, then give O'Reilly Auto Parts a try, highly recommended. read more

Helpful and knowledgeable staff. We had a hose leaking, and car overheating. The staff looked at it for us, determined it was coolant hose leak, and recommended the correct parts and coolant type, and got the car fixed quickly after the car cooled down. Overall very happy with getting the car fixed for the price of parts, and the staff for going above and beyond to get us on our way. Yay for O Reilly, and team member Jesus who helped us. read more

Such a helpful crew! Special thanks to Jesus Noel for helping me find the correct light for my back blinker! Thanks so much!!

Felipe not only found the windshield wiper I needed to replace - he installed it and checked my windshield wiper fluid. That extra service makes such a difference. I'll be back. read more

They are always so helpful and patient! I really appreciate it! I needed help putting on my windshield wipers and would have struggled without their help! read more

WORST SERVICE EVER - I needed trunk supports, and they ordered hood supports instead and then wouldn't give me a refund when it turned out that they couldn't find the right parts! It turns out that I could buy the trunk supports 20% cheaper straight from my mechanic. Avoid O'Reilly read more

I had an amazing experience at this store today. I am here in Santa Barbara due to my mother in law having a stroke while camping near by so has been in ICU for a week. We are all from Fresno and have been staying here in the cottages the hospital supplies for families. I woke up to a car that didn't want to start. I took it over and O'reilly the guys tested it and it was dead. These guys went over and beyond to help me. Patrick was a prime example of the way people and customer service should be. He took my battery out which wasn't easy and installed the new one. I had bought some windshield fluid and without being asked filled for me along with checking all my fluids. All I have to say is WOW. All of that would of cost me an arm and a leg anywhere else. After all the wonderful things he did for me as I was leaving he took the time to tell me he was praying for my family. Amazing man, employee, and all around person. He deserves to be blessed and definitely needs a raise. You don't find people like him anymore. Thank you O'reilly for an awesome experience and an over and beyond the call of duty guy that works for you! read more

Whatever you do, don't accidentally leave any personal belongings here. The employees will take it. If you call and ask if your personal item is there, they will hang up on you. Lastly when you go in and check to see if it's there, the manager Diego will tell you, "We don't babysit people's belongings!!! Be Careful! read more

They got the parts but most of the employees just do not care. I understand it is a low paying job but still. They never go out of their way for anything you need. I just go because it is close but I prefer Autozone on Milpas with older employees who actually put an effort into getting you back on your way . Actually from here on out I will go there. And no I am not clueless about cars so I am not going in there with questions, just parts read more

Went in because of a headlight out. I got help from 3 really nice guys, who helped put my light bulb in for me since it is such a pain in the a** to get in. They were really nice about it and didn't seem in a hurry or like they didn't want to do it. They did it no problem! Thanks a lot guys! Definitely will be back (: read more

The service was great and Trevor was the best. I needed a battery and he installed it for me and also help me reset my windows. I will never anywhere else! read more

Sign says they open at 7:30. At 7:40 a guy comes to unlock the door and then walks away. I open the door and walk in saying "good morning" to no reply. I just bought a quick set of jumper cables. Had to wait in line for them to open registers, then answer phone calls. I was only customer in the store but took 25 minutes to get jumper cables. read more

Patrice was a wonderful, help. He not only helped me jump my car down the street but worked diligently to find the right battery for my car. Then afterwards he helped me replace my battery. He was very knowledgeable and helpful. I will definitely return in the future for my automotive needs. I highly recommend this location. Thank you to the whole team for all your help and dedication! read more