Not helpful at all!!!! I went in to ask for specific items for my car. The sales person was not at…read moreall helpful. He just told me to go to aisle three and if I couldn't find it, he didn't have it. I asked him if he would recommend anything, he said no.

The people there were so helpful. My battery terminal disconnected nearby, I was able to buy and…read morereplace the part within the hour. Super special thanks to a generous man who took time to help me undo a bolt that I absolutely couldn't have done myself, I believe his name was Jesus. I would've had a lot of trouble without him!

It seems after 11 years later, the experience has not changed (based on the only other review for…read morethis place). I had to go in because one of our family members needed a jump start and we needed to buy cables. So I walk in, and ask the guy if I can buy some jump start cables and brushed me off since he seemed like he was looking something up in his auto parts book. Pretty much did not help me at all, but started to roam the store since it was pretty small and found them at two price points $35 and $65. Opted for the $35 one. Rang it up and left Overpriced, and definitely zero service. Definitely would not recommend.

I went here once to pick up a replacement lightbulb for the interior of my car, and to scout out…read morethe place in general. I had just started teaching myself basic auto repair/maintenance, and wanted to know more about what products were available and how to do things. There was only one guy working the store, and he made me feel really uncomfortable. He wasn't overtly rude; he just gave off this kind of unsettling vibe. I also didn't like how he seemed kind of impatient. I like comparing the products available, and I don't like being rushed through purchases. He came over to ask me what I was looking for, went and got it from the shelves (without showing it to me) and then immediately went to the cash register to ring it up even though I had told him I wanted to look through the store first because I was a newbie who wanted to see what was available. I felt like he was getting impatient about it, so I just paid for the bulbs and then decided to browse through the store, because I really wanted to see what they had to offer. The guy kept staring at me as I walked around the store. It felt like he wanted me to get out since I had already made my purchase. I found that the prices weren't better than Kragen's, and decided to leave. The guy watched me walk out, then went out the store's back/side door so he could watch me get into my car. He just stood in the doorway, watching me. I was going to replace the bulb right after buying it to make sure he gave me the right size, but that guy was making me really nervous, so I just drove off. It wasn't an unreasonable purchasing experience, but I was really uncomfortable during the whole thing, so they get 2/5 stars ("Meh. I've experienced better."). I wouldn't go back to this Napa again unless I needed something only they carried. There's really no need to have to deal with that guy when Kragen's is just down the street. I highly recommend the Goleta Kragen's (lots of friendly, helpful people) over this Napa store.

Both Jake and Eli are very knowledgeable and helpful. First time ever buying anything of this kind…read moreand am super happy with my purchases, (rack and cargo box) They are both so kind and helpful to this old lady starting new adventures. Thank you both for making my experience so enjoyable. I will certainly return. Carmen and Kendra

Jake and Eli set me up with a full overland build on my Toyota. They ordered everything, then they…read moreinstalled everything. They even stopped installation and advised me to order my front grill from another more reputable vendor. They were right! I can't thank those guys enough for not only ordering and installing everything but telling me that what I had ordered was not up to their standards. They took care of it and now everything that they installed is solid! On my way to Baja to disappear for a couple of months. TTFN!

Probably the last place on earth you ever want to go to buy anything for your car. Staff was clock…read morewatching like it was New Year's Eve "Come back later". No thanks I'll pass

Bottom Line: This is just a good auto parts store…read more I have gone to these guys over the years for different things. The other day I went in there to research an alternator for a car that i was trying to flip and they just made it super easy. - oh this is the alternator that you need? We can have it here by 10am. Yes I know its 7.30am, it'll be here in three hours. so I ordered it through them and sure enough they called me when it came in. They guys are always helpful and they are open soul-crushingly late. If it's 8.45pm and I just *have* to go grab some oil and a some floor mats, they are still open... which is fantastic and terrible

We get great parts at the best prices and the tech support line is outstanding. Howard helped us…read morefigure out exactly what we needed and how to get it within our budget. Thanks!!

The worst online buying experience I have ever had with a company. $4000 order attempted twice, I…read morereceive a confirmation email then nothing, I checked the online account , it states no order found , I check PayPal, both times order placed as pending with PayPal. NO communication from this company at all, despite my emails I am ignored. They clearly do not want my business, I will take it elsewhere. As an overseas buyer, phoning to be placed on hold for hours is a joke on top of my ignored emails from this company whilst attempting to pay them !!

I stopped in to O'Reilly auto parts today because I had a slow leak in a tire and had to have it…read morelast another day I asked a gentleman name AJ for help he immediately showed me a number of different products and then suggested what he thought would be best he even offered to help me get it done properly so that the whole procedure would work! In this current day and age I was shocked that someone at an auto parts store would take so much time so much conscientiousness and care to make sure that a customer was taken care of over a $10 product maybe that's why I've spent so much at O'Reilly in the past and keep coming back! A big shout out to AJ thank you very much for your assistance today you definitely went over and above the call of duty!!!

Not helpful. Wanted bulk heater hose, got sent to the aisles to find it, and there was nothing…read morethere that helped me. Asked if I could accompany an employee behind the counter to select the right hose, but no. I went to Larry's in Goleta and had no issues getting what I needed and going behind the counter to assist. Go to Larry's in Goleta and pass on this place.

I've come to this shop several times over the last few years and have experienced great service…read morefrom all the workers there. I mostly dealt with Darren and he was very helpful and willing to go the extra mile to find what I need, and at a great price! I highly recommend this shop, they are very good. Owner can speak Spanish too if your English isn't too good. Thanks Mission Auto!

The owner Darren is the coolest dude! Their service is excellent and all their parts come with…read morewarranty. If you have any issues with your part they usually refund your money with no hassle. It's a family run business and everyone cares about customer satisfaction. Not to mention their prices are very reasonable and they will beat all competitors pricing. Give them a try you don't be disappointed.