I had a very pleasant experience with an attendant called Eva. I don't know much about batteries but she was kind enough to educate me, make great recommendations and even replace my car battery for me. I really appreciate it and I left happy. read more

AutoZone Auto Parts - A lovely attendant called Eva was helping me replace my car battery. - Auto Parts & Supplies Near Me - Scottsdale, Arizona

Extremely disappointed with the service here. I came here on March 30 2026 at 4:20 pm to get my battery tested and the staff member was dismissive from the start barely acknowledging me. After I explained the issue, he didn't want to test the battery at first, claiming his '30 years of experience' meant he already knew it wasn't the battery. When he finally did the test, he insisted it was fine. I drove 30 minutes to my dealership only to find out it was the battery. I wasted time and gas because of the poor service here. You've lost a customer. read more

I had a very frustrating experience here today and yesterday. I was looking for this item, which I KNOW Autozone had 2 years ago, because I purchased it from the Tierra Santa, CA Autozone. I needed it for a new Optima yellow top deep cycle battery. Without it, on my camper, the battery would be useless because my battery connecting cables are the "marine type" that is on a threaded post and secured with butterfly nuts. Well all the employees working that Sunday Jan 12, did not know what I was talking about. One even looked on the wall where such parts were. He did not find anything. Then they didn't know if they could install the Optima yellow top battery on my little RV (as a house battery, not cranking battery) which the battery compartment for the house, was in an enclosed metal box with lock on it. So the manager for that Sunday, went out and looked at the battery. He said Yes, the employees CAN install the Optima yellow top battery on my little 18 ft camper. But several staff SAID they did not have this marine threaded post adapter to Standard battery post part so that my wires can be attached to a battery with standard studs, like this here: https://www.autozone.com/batteries-starting-and-charging/battery-terminal/p/duralast-marine-battery-terminals-2-pack/95967_0_0?searchText=DL06070&redirectUrl=true I spent 40 minutes at this store trying to tell the staff what this part was, that I got at another Autozone, and didn't get what I wanted. One of them said the 16th St Autozone might have it. So on Monday, I called the store in Tierra Santa CA, who DID have that part and store employee gave me the part number DL06070. I called the McDowell store that I am reviewing here, gave them the part number and they said they have it in stock. I said OK, I am coming in to buy it now. When I arrived, a different person could not find it. I thought I came for nothing. I am giving a 1 star review because I came here for 2 days and this store had that part in stock ALL ALONG, but did not find it for me. Today, when I went there again to pick up the part, they couldn't find it again, and I thought the person who told me they did, didn't check the shelf. Another employee said sometimes things get mixed up. All these excuses for not coming through, service-wise. I was especially annoyed that employee named Jake, seemed so "lost, directionless, and making excuses that would relieve him of not taking responsibility (comes across as laziness, to me) for helping me find that part. Like when he asked me what kind of vehicle it was, I told him it was a Nissan D21 Hardbody, Jake said "I don't think we install battteries on those". I asked him what is it about that truck that he would make that statement. Jake said ,"I don't know". I asked Jake, why would he make that statement if "he DIDN'T KNOW". Jake did not answer. Jake was "like this" vague and "of no help" the entire time I was there, making such "dead end statements" to not helping me, one after another to me, that I said to him, "YOU'RE NO HELP !!!!!!" Later I found that it was Michael who I talked to who said they have the marine terminal battery adaptors in stock at that store. And Michael saw Jake was "floundering" and Michael went to the same wall that employees had looked before, and right away found the part that I needed. So having that part, I purchased the Optima yellow top deep cycle battery. Later it was employee who installed the battery for me named Juan, that I told Juan that Jake seemed "so dumb" and evading helping me, cos he seemed so clueless and "floundering". When an employee seems so lost and floundering and comes up with one "barrier" after another that he used to "escape" finding a way to help me, it sure gives me a negative impression of the MANAGEMENT who hired Jake, or did not train Jake sufficiently, so that he does not present his face representing the Company as "unsure, lost, unwilling to find out, and appearing "dumb" and NOT AT ALL HELPFUL" TO THE CUSTOMERS ! If I were manager, I would have fired Jake ! But in the end, I did get the part I came for and the battery installed in my camper, but not without frustration and anger. It is not about the employee, it is about the MANAGEMENT ! I read other 1 star reviews about this store on McDowell and Miller, about the "not there" management. read more

I am so grateful for the guy who assisted me. I broight a battery in the be charged, takes a few hours. Uppn picking it up, I offered what some may have considered to be too much information... it had very little to do with much, or one may have thought. But he heard me. He followed up with a question and then offered me information regarding leaving batteries connected for extended periods of time and not driving the vehicle. He proceeded to check the charge and let me know the battery which was purchaed not too long ago was a dud. See, he could have ignored me, let me take my battery home and realize later. This would have caused an additional trip and more time wasted. Instead, I was able to swap it out then and avoid all that on the front end. Super awesome! Thank you guy with ears that hear, I appreciate you and it fired right up and you spared me much headache. I love autozone more now because of this. I mean, they are always pretty helpful but for the most part I try not to lean on them too heavily. So, thank you again. If I am in there at any time soon, I'll be sure to maintain my gratitude for something you may not realize was a big deal for me. read more

Needed to get my car battery tested today. This Auto zone is my go to place. Thank you Richard for all of your help today. Easy peasy in and out with new battery installed. Would recommend this store. Michael the manger is cool too read more

Horrible customer service! I went in to have my battery looked at. The guy helping me told me the battery was bad and needed to be replaced! As a diligent person I asked to buy a battery and have it installed. He then said "No, my manager won't let me". He then said " you can ask him!" I then went to ask him and he said "Yes you can install it if you know how". The guy then said he knew how but proceeded in my face to lie and say he couldn't because his manager said no after having this conversation in my face. After reading other reviews it seems they do this to a lot of customers. How shameful to call yourself a AutoZone can't even install a battery. read more

Jake A. was extremely helpful and kind while assisting us with a stubborn key fob. Thank you Jake!

Just went to get my windshield whippers changed out and the customer service was not it. Lack of help and saw multiple people waiting for assistance and employees did nothing read more

Had an excellent experience at AutoZone thanks to the store manager, Juan. They helped me change my car battery quickly and efficiently. Not only were they extremely knowledgeable, but they were also very friendly and had a great attitude throughout the entire process. Their exceptional customer service made a potentially stressful situation so much easier. Highly recommend this location!" read more

I went to Autozone at the Pavillions at Talking Stick on 08/27/25 to get a new battery for my 2010 Honda. I have been getting my car battery there for years. Dan went above and beyond to kindly help me. He went out to look at my battery and noticed that I add enough space to put a larger battery in. He took extra time to clean the new battery posts before putting it in. Nobody else at Autozone did that before. I'm so grateful that Dan helped me and I learned some valuable things about battery care on top of it! Thank you Dan for your kindness and help! Dawn Mc read more

Juan was amazing!! He was so helpful with everything I needed. I don't know a lot about cars & he made sure to help. I would come back here because of Juan! read more

My battery went out today. I was already having a rough day, so getting a jump and dealing with this before I have an early night (I work at 4am) was stressful. I've had to wait a while for batteries before and it was looking like a chips for dinner kind of night. Douglas went above and beyond for me. He was so kind and worked diligently (not rushed, but quick) to get my battery replaced. I can't thank you enough Douglas. I appreciate you! I bought my boyfriend a battery here a few months ago as well. The workers really do as much as they can with what they can. I admire that a lot. read more

The guy wasn't sure what I was asking but he tried really hard to be helpful. Eventually he went to get someone else who was able to answer my questions. Place was clean and well organized and with a little more training the staff would be spot on read more

Been buying batteries and parts for my vehicles from here for over 20 years. Stopped by to check on my 12 vdc accessory battery for a Fiat 500E. Tech said it wasn't charging and disappeared. When I tracked him down I couldn't get a straight answer on whether I should replace the battery. I was told, "we don't replace batteries on electric vehicles anyways." I would've gladly changed it myself if I could borrow a wrench and could've changed it out in two minutes. Took my business down the road to O'Reilly's where I'll be doing all my future auto parts shopping. read more

Awful will be taking this company to small claims court over their manager and the fact they sold me some heavy duty cleaner that was probably partially used since the seal had barely been open the cap wasn't even screwed on tight but worse of all the manager proceeded to blame me than hung up only to answer hang up again and than answer give a fake name and Hangup again. Called back again was probably the same person and gives another name but doesn't hang up which was nice for him and myself cuz I had a video camera recording the previous calls. Javier or whatever ur name is Hope u find a new job quickly but u did this too yourself. Will be suing for $5K cuz yes my seats are Ferrari leather and itt ruined the passenger seat. Costs to put those seats in my car in 2015, $45K so it's a lot more than what I'm suing for read more

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michael was fantastic! great customer service and played awesome music. the store and its employees had a great energy!

No one was rude. However , they were not particularly friendly and were definitely not helpful. I was only surprised because most AutoZone they really make sure they help you find what you're looking for. read more

I wasn't sure what has been wrong with my car lately, i took it to the dealership and he didn't know even so then as I was passing this location on my way home I thought to stop because the dealership said they fixed it but it was still having an issue. As soon as i get in line I was assisted and said i need help with the battery and he tested the battery and even the alternator and recommended me purchasing a new battery and gave me advice that nobody gave me even at the dealership. after i purchased a battery he installed it and my car is working amazing! He was extremely good with cars too. i didn't catch his name but he was the youngest who worked there and extremely nice! Thank you!! read more

Michael was incredible. My car actually wouldn't start on the spot. I was waiting for insurance and tow company to come get me. He overheard my problem and offered to take me to the closest autoshop instead of walking in the triple degree heat. I offered to pay for the ride but he refused. Another employee also went out of his way to help me when i needed battery replacement. This store has the best customer services ever. thank you Michael!!! read more

Juan -- thanks for going above and beyond to help me today with the dead battery situation today.

Great store! Always plenty of parking and prices are very competitive! I love all the variety of products they have, including the exact paint of every car make. Employees are very helpful too for any question you have. I bought caliper paint a couple of times and it's very good quality. Lasts a long time. I recommend this store and will be back soon! read more

Store 2712 did not open their doors for us. We arrived at 9:47 and they close at 10:00 PM. We knocked on the door in dire need for a head light, and they continued to stock shelves and ignore us. The manager, Juan Hernandez was in there and didn't care. Another man was outside in the parking lot needing assistance. He was working on his car with the hood up and told us he offered them $20 to let him in to buy a part. They ignored him too. So I guess closing at 10:00 means closing whenever they want. Way to help out your customers in need. Autozone- big low on your part. Very low on the customer service radar. read more

I had a horrible experience at this Autozone. I had an extremely flat tire coming home from work that wouldn't keep air, even driving a few miles, so my boyfriend advised me to head to autozone as they are normally extremely helpful and accommodating. Maybe he was having a bad day, but it was clear the guy working (who had AirPods in the whole time..) was seriously annoyed that I came into the store. Be was stone faced and rolled his eyes more than once, accompanied with a few heavy sighs that showed his annoyance, and made me feel like every question I asked was stupid and annoying him. Won't be back to this location. read more

The two gentlemen that were working Thursday were great. One helped me outside. Both very nice. Anytime I have trouble, need a test, a part, or am confused. I come in and get what I need done. It doesn't matter what town it is. You have all served my needs a million times over and I was so grateful for both of you today. I felt safe to drive that 1.5 hrs home. And I needed that. Thank you! read more

Came in here today for new wiper blades, Derek was super helpful and very informative on which blades I needed. (Clip in's) Very professional and friendly. Even offered me 10% discount on windshield wash fluid. Thank you again!! read more

I went there just yesterday for engine oil and some new spark plugs, from the moment you walk in you can tell that there's gonna be bad customer service. I was scanned quickly but only because one of the customers let me go ahead of them when they opened another register, the guy that scanned my items had some horrible attitude when I asked for the spark plugs, rolling his eyes and sighing. The only good thing was the parts and engine oil. I won't be going back. read more

My car's parking brake got stuck on. Well I was shopping at this store. I came out and my parking brake would not disengage. All I needed is a quarter-inch extension and a ratchet quarter inch as well to manually disengage it. I know one of the associates names was Andrew and the date is May 21, 2020 8:30 pm. Then they just left after closing when they had the tools available in the store. The worst customer service I have ever seen in my life! read more

Had a great experience with this Autozone. I came to get a battery and was pleasantly surprised to find out it was covered by warranty so it wouldn't cost me anything. Christopher P. was EXCELLENT! He helped me find & install the new battery, windshield wipers & an air filter in less than 30 minutes. I will definitely be returning in the future for all my car needs. read more

Showed up here after my car randomly would not start without a jump. Man named Esai A went above and beyond to make sure my car was taken care of. He tested the battery, replaced it, and then tested to ensure the alternator was also working properly. He even took the time to explain what the numbers from the reading meant. I am beyond grateful and would rate this location and the service provided by Easi as 'excellent' Thank you! read more

This auto zone has the FRIENDLIEST and most patient staff! I really wish they had a 'battery garage' so these poor guys (and gals) didn't have to work through the heat!! I am so impressed that I'm writing while I'm still here. Only recommendation across the board for any auto shop is to staff more so the weight time is less BUT these workers kicked butt and took no time between customers. I was helped by Josue and Mike true rockstars! Definitely need to be recognized !! read more

Hate this place the guy just throw the staff never coming back Just come for the oil I won't me to get things I didn't want and just keep changing the staff read more

Terrific. We were in and out in under 20 minutes. Had to have them hook up the car to see what a light was trying to indicate. Our mechanic couldn't see us and since it was ABS related we headed in. We were able to diagnose it as a cable issue and not actually a brake issue. My hubby got the car up on a rack and lo and behold, the cable came lose. Plugged it back in and we have not had an issue since. This saved us a ton of money and time. read more

I had been having a really rough day but Hunter G. turned that all around for me. First, the other man who sold me replacement low beams had to have known from my responses to his questions when looking for the bulbs that I didn't know a thing about what I was doing. He didn't offer to help. When I asked if it would be a difficult task and if I would need tools he started to say something like "I don't know" Hunter overheard and reached over to expand the description of the bulbs/my car and answered "it shouldn't be a problem but I can help you if you would like" I tried to do it myself, struggled and came back in asking for help. Again, the guy who initially checked me out refused to help me himself or to free up Hunter who had offered to help me. He was leaning on the counter while Hunter was left to take care of customers in line AND assist me outside afterward. I'm not sure if there is some policy in place about not handing off customers in the middle of a transaction but the entire interaction left me feeling like Hunter was the one picking up slack and making sure everyone was taken care of while this other guy just did the bare minimum that was expected of him. Hunter came out with all the tools necessary to help me, he replaced both the bulbs after having to remove the battery to access the driver's side one. And as I was crying (like I said TERRIBLE day) he calmly told me "You don't have to worry." And "It will be okay." Hunter really is the best employee you have working there and deserves to be recognized for his people skills, work ethic, and knowledge. I wish I knew the other employee's name who wasn't so helpful and if there were some circumstances unknown to me that could explain why he didn't come to my aid when I so obviously needed it. Let's just hope it wasn't his best day either. Thank you, Hunter! read more

I've been to this location twice and both times the costumer service was great. My first visit was to buy a battery for my car. The man behind the counter, who was supposed to go on lunch 3 hours ago, insisted on replacing my battery, postponing his lunch break yet again. I felt terrible because it was obvious he was really hungry and had low blood sugar. His hands were trembling a bit and even to this day my heart goes out to that little old man who replaced my battery. I wish I could have given him a raise. The second time, the battery that they originally installed died before the warranty was up. They replaced it, free of cost and installed it for me again in the hot Arizona sun. Even though this location is out of my way, I'll keep coming back here for all my battery needs. read more

On several occasions when I have come here, Autozone has not been able to help me out. Why? No idea? Latest debacle: My battery was dying. I needed a new battery and help changing it. Autozone will do it only if there is zero oxidation on your battery. There was a little bit on mine so, I was told that all of these other parts were affected, because of hte oxidation they were going to snap off, and they couldnt touch it. No recommendations on how to get the oxiation of. Referred me to a mechanic that charges $80 to touch your car if it is oxidized.... and JIC money if parts snap off... I went to Jiffy Lube instead. THey cleaned the oxidation.. took 5 seconds and changed my battery. Nothing snapped off. Second: I needed a new gas cap because I have been getting a false reading of the gas cap not being closed. I talked to one of the Autozoners asked if I needed to get a Gas Cap, or if there was just a part.. (i really don't know about cars and I don't try to hide it) He went on to explain how the gas cacpp makes a clicking noise and i had to make sure it clicked three times. I reiterated on how it was a false reading I would check every single time.. :-| Never again. read more

Terrible customer service. I live just a few minutes away, but there's no chance I'll ever return. Stood 3 feet in front of what appeared to be the manager having a conversation with an employee, while holding a heavy battery without even receiving a glance. After a few minutes one of them motioned for me to put the battery down without even looking in my direction. As they continued to converse, I realized that there was an Oreilys just a few minutes away. So I grabbed my battery and walked out, still without receiving the most basic aspects of customer service/ human interaction. read more

This store is new and it has a nice appearance, it's also in a good location. Let me say however, that it is run by total idiots. My experience today I saw 7 people standing at the register, none of them asked to even help me as I stand in line alone waiting to check out for almost 6 minutes. I mean come on? While I'm checking out, the manager is standing next to me bashing a customer outside and making fun of him and his vehicle issue. This is so unprofessional, I will never return to an autozone. read more

I went to the closest place to my home to get a new battery for my vw bug...no help at all. Mineke just down the road could maybe do it in the morning. Pepboys near by didn't have the battery. I called Auto Zone...they had a few options even, and they said swing by and we will see about putting it in. The young man that helped me, I should have got a name, was so great! I will be going to Auto Zone first with my business and spreading the word! read more

Junior and his team did a fantastic job. They went far above and beyond providing excellent customer service. Highly recommend this AutoZone. read more

So of course I was sicker than a dog when the battery on my car died and I had to get a jumpstart. It was under a prorated warranty at AutoZone so I went there. Brian helped me and provided me with five star service! He even removed the old battery and installed the new one quickly and efficiently in my 2003 BMW as a courtesy. It was nice to see a large corporate chain like this have an employee who was personable and saw that I wasn't having the best of days and went out of their way to put a little sunshine in it by taking extra good care of me. Great guy, great store and they will always have my business at this location. read more