Giving false info to customers, saying transmission need replacing instead of fixing what you took…read moreit in for egr valve , bad business practice...

Had my truck towed in not knowing what was up, I'm not from the area but Jeff treated me like I've…read morebeen a customer of theirs for years....Come to find out my engine was siezed and will require a swap out, Jeff gave me options and a beyond reasonable repair ESTIMATE of 3500 installed.....This guy knows his stuff and has a great team of guys working for him. I headed home and he didn't waste any time assuring me it was OK to leave my truck at his shop until we come up with a game plan.....Thanks Jeff and the A+ team at Rads....You guys rock

My wife and I were traveling from California and had an unexpected emergency with our tow bar. Jim…read moreand the guys were the only place in town who could help us out within 24 hours. They were very helpful and ordered me a new tow bar and the next day I was back on the road. Very good people from the staff ordering my tow bar to the guys especially Jim. I highly recommend if you have any problems in Yakima to stop there. Five stars!

My wife and I were recently on a trip when our water pump quit working. Aubrey's was the closest RV…read moreshop so we called them. Extremely nice on the phone and told us they had common models of water pumps in stock. We decided to drive to their location. They had the replacement water pump in stock. We explained we were on a trip and asked if they could possibly have a technician install the water pump. They were able to accommodate us and got our RV in right away. Everyone was extremely friendly and helpful, from the parts person to the very nice lady that was able to get us in on short notice. They let us bring our dog inside while we waited. Everyone we talked with was very friendly, and our dog got a lot of attention. From the time we pulled in, to pulling out with the new water pump installed was only about an hour! Aubrey's is a hard-to-find gem. I understand completely why they have been in business so long. Great people and service. Highly recommended.

Darin Archer is always a pleasure to work with. Unfortunately he didn't have the vehicle we wanted.read more

Tried to get scheduled maintenance on my car at 5k miles. They kept calling to reschedule days…read moreapart at a time so I just cancelled service. It's an oil change and tire rotation. Embarrassing

(This review is only for the service department, I have no experience with sales.)…read more I had purchased a travel trailer in Boise and was told by the dealer that I didn't need sway control because it was a small trailer. I pulled it as far as Yakima with my equally small truck, fighting sway the whole way. I managed okay, not great, but okay, until I hit the wind. I could barely stay on the road, so I pulled off and started calling around to see if anybody could help me. I called these guys and after hearing my story, Troy in the service department said if I could be there when they got back from lunch they'd put sway control on for me. Everyone there was amazing. So kind and helpful. Eduardo, the technician who installed my sway control, went above and beyond to make sure I was safe on the road. They even ran to the store to buy some bigger hooks for my breakaway chain. He checked my tire pressure and lug nuts. He explained how everything worked, even things not related to what he installed. Troy was also very kind and patient with my inexperience and lack of confidence pulling a trailer. He went above and beyond making it easy for me to get out of their lot and even waved goodbye as I left. I seriously wanted to bring these two guys home with me. I don't think my husband would have appreciated that though so I left them there for now. (I'm still considering going back to get them...) I don't know if sales is anything like service, but the service department knows what customer service is about. I'd give them 10 stars if I could!

I set an appointment two weeks in advance and arrived at just after their 8:30am opening…read more I needed a leveling jack replaced with a new jack I already had. Upon arrival I asked for a quote and a time of completion. Was told about an hour work time and $140.00 quote. They kept my RV all day when he said it would be about an hour. With a 2 week in advance appointment I should have been the first rig worked on that morning. When I received the bill it was over $400.00. I told him he quoted me $140.00 for an hours worth of work. He gave me an OH this can't be right. He then changed the bill to $140.00. SO BEWARE, THEY WILL RIP YOU OFF IF YOU DON'T PAY ATTENTION. Make sure you get a quote and working time line. Because they will jack up the price and try to rip you off and charge you for work and time they don't do!

Driving across the state for my birthday weekend and my air pressure dropped fast, pulled right in…read morea d parked and was greeted, attended to, and consulted right away about my tires. Honest with me about the safety of the current state if my front tires and promptly replaced! Such a good outcome that could have gone sideways!! Thank you for always being the "Go To" place for service with a smile and doesn't break thr birthday bank!!!

Love, Love Les Schwab. I had a piece of a blade stuck in my tire that was starting a slow leak. I…read morepulled in and they fixed it promptly. Great customer service, friendly and prompt. Thank you!

Recommended! Wise auto did a full replacement swap out of my diesel engine and transmission, not a…read moresmall job in any case. They went above and beyond to make sure it was done right. Reasonable rates, but most importantly quality work.

We were driving across the state when we had a hub on our boat trailer overheat while we were in…read morestop & go traffic West of Easton on July 2, 2020, I noted there was water in the hub. Dean Automotive & Towing referred us to Derek at Wise Automotive and Derek was able to fit us in to his schedule right away that Thursday afternoon. We went into town for lunch (The Palace - great restaurant!). Derek called with an update an hour later. He found the drum brake had bound up, and also found some water had gotten into the marine grease. Less than two hours later and we had repacked wheel bearings and the brake imbalance was fixed. He had us do a test drive first to make sure it was OK while he finalized the bill. What!?! Let a stranger rmtest drive before paying!! I've worked for an 120 employee new car dealership for 16 years and I was compelled to recognize someone in my industry who did an excellent job diagnosing, keeping us updated on his progress, and did not try to upsell or charge for additional unnecessary work. I felt his charge was fair considering he had to squeeze me into his workload. AND, he texted me the next morning asking if I made it OK, if the brakes worked. Wow! That is so rare to have followup like that in any business! The car business in general has rightfully earned their reputation for being unethical & untrustworthy. However, Derek Knaus at Wise Automotive is the example in the correct way to treat a customer. That is the right way to build a business, and you sleep much better a night knowing you did the right thing. Derek, you aced it! You've earned my deep respect, and if someone is reading this while looking for a shop in the Ellensburg area do not hesitate to schedule an appointment with Wise Automotive.

I had the pleasure of purchasing my truck from Phil. We struck a deal right away. He had the exact…read moretruck I was looking for and at the best price I've seen anywhere. He gave me my asking price for my trade. And got me the best loan rate, better then I hoped for. Super nice people ! Zero pushing deals. I drove my beautiful Truck home that day. Will do business with them again for sure ! I highly recommend them ! Thank you Phil for the great deal you gave me ! Norm.

Phil is an honest used car dealer. We highly recommend shopping there first. He didn't pressure us…read moreinto buying. He gave us a fair trade on our vehicle. He had no objection to us having our mechanic doing an inspection before deciding to buy. We were looking for a vehicle to suit our particular needs. My husband recently became disabled. Our Jeep was not roomy enough to accommodate, and difficult to load a wheelchair. We decided that a minivan would meet our requirements. I worked my way down the street, stopping at a number of used car dealers. I found a few minivans that turned out to be junk. And dealers failed to provide an online car report, which is an immediate deal breaker. Evidence of accident damage was glossed over by other used car dealers. Phil doesn't put junk on his lot. He readily provided an online report. Shop there first. We love our new (used) van!

We were in town to see our son play baseball games with the Pippins and needed to get our air…read moreconditioner looked at in our Jeep. After talking g with the counter man who was wonderful, I scheduled service for the next morning. I took the car in, met with the same man, the car was finished in the timeframe that he said and the price was the estimate that had been given! Thank you!

Always honest and helpful. Careful review and assessment of vehicle to diagnose the problem and a…read morerealistic estimate of the cost. Technician was great at keeping us updated on the status of repairs and any changes to cost. Shadow provides exceptional customer service