I bought a starter for my car in December 2020 they told me long as I own the car if that starter…read moregoes bad through a defect it can be replaced well mine went bad now the store tells oh well it's a one year warranty but that is not what they said in 2020 now they said they changed their warranty but that's not what I was told in 2020 they should have to honor mine but they want.so people when you have problems with them any more just contact their investors then they will start losing customers and money.

The price of batteries is crazy- otherwise I'd give 5 stars here. Really, they are no more…read moreexpensive than most places but still. BUT - they were friendly and accommodating and got my new battery in quickly. Great service.

Zero stars PLEASE DO NOT use this mechanic !! Larry came…read moreout to repair my son's VW Jetta. Initially, seemed like he did as he said because car was back running. However .... he charged near $750 to replace fuel pump & 02 sensor but refused to provide an invoice of any kind, receipt for parts or record of a diagnostic report we paid $50 for ,that fee was to go toward repair, but he never applied the fee to repair! Worst of all is .. this "new" fuel pump failed just a few months later! If it was actually replaced it would be under warranty. I reached out to him & recently (finally!) he provided some Amazon receipt ( with parts totaling $92 / he charged me almost $300 for ) BUT those parts do NOT match as a fit for my son's year and model Jetta .... nor does that "Amazon" misfit match up as the fuel pump that was just removed & replaced ( w legit receipts proof of w old part physically removed & new parts with receipts ).. this was done by another legit mechanic !!! Larry stated once he received wrong fitting fuel pump initially, but could not provide receipt for the correct parts being ordered/ received. ??? Asking a mechanic to provide an invoice & receipt was is reasonable & an expected request !! Larry acted like I was crazy & disrespectful to even ask ! Like what ???? We had problems over past few months , like mentioned above fuel pump then recently completely failed . Turns out after a proper licensed mechanic did real diagnostics they determined neither part we paid was ever actually EVER replaced ! He simply used relay to get failing pump to function short term ! Our latest legit mechanic can testify he recently removed ORIGINAL pump. We have now replaced both parts . Larry did not ,but charged us for these parts and labor. He also seems he caused more issues by messing with rigging relay ! Idk , but in a nutshell, Larry stopped replying to me , refused to provide receipts for any such fitting parts / warranties , diagnostic report ... just plain refused to provide any type of invoice or attempt to do anything to make this right at all. I gave him numerous chances to provide receipts & come out & rectify /repair. He stopped responding. I have reported him to BBB. Please don't let this happen to you!! It's costing us more money, time & headache :-0 Just another FYI, according to our legit mechanic Larry also overcharged for us what he didn't even do. Unbelievable !!

Couldn't have asked for better service. Extremely professional, friendly and quick. I needed brakes…read moredone in a hurry and he was at my house in less than an hour. How often do you find that kind of service? Never. Highly highly recommended. Thanks so much for helping me get back on the road.

B&W is honest and reliable! They always go out of their way to take care of customers. Highly…read morerecommend!

Was out of town visiting Belmont when my car would not start I contacted B&W tire…read moreI had the car towed they immediately diagnose the problem actually offer me a ride to my home 50 miles away repaired and had the car ready for pick up the following day... Can't say enough good about this company

As usual they had what i needed and the young lady who had family in auto repair knew products that…read moreshe knew they used. Very sharp and attentive. The customer service is great no matter if im in Seattle wa. South Carolina, or Denver Co. Its nice to find good service and products under one roof

The manager help me replace the battery in my key fob. I really appreciate his helpfulness. I plan…read moreto buy all my auto supplies here in the future. Id like to thank him for making the extra time to help me out.

Buying my car battery. " If"You can find someone to actually help you they'll stay with you until…read moreyou are finished. The customer service associates are unfriendly and unhelpful if you have a question. If they know you they will help you and if they don't know you they are unwilling to go the extra mile. There are 2 or 3 of the associates there who I'd like to name but I won't but they are just unfriendly and they have a nasty odor about them that makes me wanna throw up every time I'm around them. I have met some really nice people who work there in the past but since the pandemic began the guys who put up stock are not friendly and they act like you are bothering them if you have Questions about where is this or that. I normally give good reviews to every company I deal with but when there is an honest review that needs addressing then I think people should tell it like it really is. Also you can only blame the crappy management in these Walmarts in Gaston county. When you have lousy management, you'll always have lousy employees. Remember it always starts at the top.

I went there to get an oil change last Saturday. The oil change took 2 1/2 hours. I was the 2nd…read moreperson in line for oil change. The lady ahead of me called someone and he came and spoke to her. He said that they were training a new guy. There were 2 people working on tires and the new employee. Why not have one of the 2 do the oil changes?????? He also said that someone called in and someone else would be there in about 15 minutes. I finally got my oil change. I was standing at the counter and an employee was checking me out. Another employee came by and said, "Come on let me show you". This employee leaves me at the counter and says absolutely nothing. One of the tire guys (Patrick) comes in from the bay. I asked, "Are you the manager?" His response, "No, I am not". Patrick goes back to the bay. I'm still standing there along with 2 other customers. Patrick comes back and uses phone for something. I call the store number and describe my situation and request to speak to a manager. The Operator rings me through. At this point, Patrick hears me and decides to check me out. The store manager never answered the phone. I will never go there again.

I needed a car battery. The associate showed me options online. I selected one, and it was brought…read moreout. I also received a $22 discount for returning the old battery. I was in and out in no time. Great service. One of the gentlemen offered to install the battery for me, but it was for another vehicle.

Super friendly and warming they took the time to answer questions from me who knows nothing about…read moreautomotive. Explained everything in simple terms. They came to look at my car and help me find out what the problem was and wasn't. I'll be back

On June 3rd at approximately 5:40 PM, my girlfriend entered the NAPA auto parts store in Belmont…read morelocated on Franklin Blvd. She was second in line to a older fellow with an african american employee assisting behind the counter. The employee talked about "snakes" for approximately 10 minutes with the customer while my girlfriend waited behind this customer talking about snakes! Yes, 10 minutes! And, YES! Snakes, the reptiles! I entered the store to meet my girlfriend and the employee and customer were still talking about snakes! Finally, the customer left. I then asked this employee if they could check the codes on our engine check light. The employee, slowly laid his elbows on the counter, gazed at us, paused and then shook his head back and forth without saying a word. Then he said, "no, we do not provide that service." I simply walked out. Oh my gosh! He was so rude and disrespectful. I own and operate three businesses and this guy would be fired in a heart beat! Never will go back! And if you are reading this, there are too many other auto stores in and around Belmont with much helpful and professional employees. It's obvious, NAPA has lowered their standards on employees and stopped their training.

Bought expensive wiper blades they claim there is an ordinance where they can't do installation!!!…read more I checked all of Pineville ordinances and there is nothing !! All other auto parts stores in Pineville do installation.. this is a very lame excuse for not wanting to go outside and do it .. I will never shop here again or recommend to anyone.. seriously!!!!!!

It's the SUMMER TIME!!! (well almost) anyways, AutoZone has the Freon for the low-low and right now…read moreyou can get a $15 gift card after purchasing the "Avalanche" branch car refrigerant! You're welcome! The guy was super helpful (hopefully I didn't annoy him with all my questions) I mean, BIG-UPS to his boss for having a knowledgeable team right?

Worse service department ever. Brent & Rick are the two God awful people there is. Management needs…read moreto come in and do some rearranging regarding personnel.

Chris at Keith Hawthorne was great! He took the time to listen to what I needed & what my budget…read morewas & found the perfect car for me! He made the process very smooth & easy, it was an overall great experience.